What 585 owners told NHTSA about the 2013 Chevrolet Cruze Limited

WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP OR WHILE ENTERING A HIGHWAY, VEHICLE PAUSES AND DOES NOT WANT TO GO AND THEN DECIDES TO JOLT VEHICLE AND ACCELERATE RAPIDLY. VEHICLE WAS TAKEN TO CHEVROLET DEALER WHO STATED NO COMPUTER ISSUE WAS FOUND HOWEVER THEY DID NOT TEST DRIVE IT AS REQUESTED EITHER. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED NUMEROUS TIMES AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT DUE TO THE FAILURE ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER STATED THAT THEY COULD NOT REMEDY THE RECALL UNTIL AFTER TWO MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/02/14*LJ UPDATED 3/9/15 *JS

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MY VEHICLE IS PART OF THE NHTSA CAMPAIGN ID NUMBER 14V151. THIS RIGHT FRONT AXLE PROBLEM HAS BEEN KNOWN SINCE AT LEAST MARCH 2014. I WAS NOTIFIED IN JUNE 2014 OF THE RECALL. THE DEALER STILL HAS NO PARTS TO FIX THE SUBJECT VEHICLES (EVEN ONES THAT HAVE FAILED). OTHERS LIKE ME ARE AFRAID TO DRIVE ON LONG TRIPS WITH THE KNOWN UNSAFE CONDITION. STILL OTHERS ARE AFRAID TO DRIVE THEIR VEHICLE AT ALL. THIS IS ATROCIOUS AND NEEDS TO BE DEALT WITH IMMEDIATELY. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE COULD BE RESTARTED AND THE CHECK ENGINE WARNING LIGHT DID NOT ILLUMINATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, THE TECHNICIAN STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.

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2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT AXLE FRACTURE RECALL. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. *JB

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2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT RIGHT AXLE HALF SHAFT RECALL NOTICE. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, TO HAVE THE VEHICLE INSPECTED, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE, BUT THEY HAD BEEN ORDERED. *JB

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE HESITATED WHILE DRIVING AT AN UNKNOWN SPEED. THE CONTACT TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES. THE DEALER RESET THE THERMOSTAT ONCE AND THEN REPLACED IT, BUT THE FAILURE RECURRED BOTH TIMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,000.

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DRIVING DOWN THE HIGHWAY @ 65 MPH OUR 2013 CHEVY CRUZE DIED SUDDENLY. AS WE COASTED, I TRIED STARTING IT AND IT STARTED AND WE CONTINUED. A FEW MINUTES LATER IT DID THE SAME THING, WE COASTED TO THE SIDE OF THE ROAD, STOPPED, AND AGAIN IT RESTARTED. WE CONTINUED OUR 3 HOUR JOURNEY HOME WITHOUT ANY OTHER INCIDENTS. *TR

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JUST A FEW MONTHS AFTER PURCHASING OUR CRUZE, IS HAS FAILED TO START ON NUMEROUS OCCASIONS. AFTER 2 OR 3 KEY TURNS, IT DOES START. THIS HAS OCCURRED A DOZEN OR SO TIMES IN THE 16 MONTHS WE HAVE OWNED THE CAR. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN). THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INDICATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

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I BOUGHT MY CRUZE IN NOV 2013 1.4 TURBO ENGINE, I SAW THE RECALL ON T.V. ON APR 15, CALLED MIKE CASTRUCCI MILFORD, OHIO 513-831-5460 AND ASKED ABOUT IT, I WAS LEAVING IN TWO DAYS TO DRIVE FOUR HOURS TO TAKE CARE OF MY SISTER, MY VIN NUMBER WAS CHECKED I WAS TOLD MY CAR WAS NOT INVOLVED. I FOUND OUT AT CARDINAL CHEVY DEALER IN HAZARD, THAT IT WAS, WHEN I CALLED CASTRUCCI, THEY SAID BRING MY CRUZE IN AS SOON AS I CAME HOME, THAT WAS MAY 13, MY CAR IS UNDRIVABLE, AND HAS BEEN AT CASTRUCCI SINCE THEN WAITING ON PARTS. NOW I SEE THAT OTHER CARS LIKE MINE WERE ALREADY INVOLVED, AND WERE REPAIRED WITH FAULTY PARTS, AND HAVE TO BE REPAIRED AGAIN. I WANT MY CAR FIXED OR I WANT MY MONEY BACK, I PAID CASH FOR THIS CAR AND IT HAS BEEN AT MIKE CASTRUCCI FOR TWO MONTHS!!!!! *JS

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MY DAUGHTER WAS DRIVING MY CAR TO MY PLACE OF WORK. SNOWY DAY,MAKING A RIGHT HAND TURN, GOING VERY SLOW TO TURN, SHE STARTED SLIDING. MY CAR SLID SIDEWAYS, THE DRIVERS SIDE REAR TIRE HIT CURB, ALL AIRBAGS OPENED EXCEPT DRIVERS STEERING WHEEL. SHE SUSTAINED HEAD AND NECK INJURY. TRANSPORTED TO HOSPITAL BY AMBULANCE WITH NECK COLLAR ON, NOTHING BROKEN. OUT OF WORK FOR 2 WEEKS, IMMOBILE WITH BACK PAIN. I WAS WITHOUT MY CAR FOR A MONTH, WAITING ON PARTS FROM GM TO REPAIR REAR AXLE AND REST OF THE AIRBAGS. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,400. UPDATED 10/1/14*CN UPDATED 5/12/2015 *JS

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TRAVELING ON THE INTERSTATE ABOUT 60MPH, CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES, I DID THE SAME BUT DID NOT HAVE ENOUGH TIME AS IT ONLY TOOK A SPLIT SECOND AND I HAD REAR-ENDED THE CAR IN FRONT OF ME STILL GOING APPROXIMATELY 55-60MPH. MY HEAD HIT THE STEERING WHEEL BECAUSE NO AIR BAGS EVER DEPLOYED. I SUFFERED CERVICAL STRAIGHTENING OF THE C SPINE AND STRAIN, WHICH RESULTED IN TESTS TO RULE OUT BRAIN BLEED. SEVERE HEADACHE AND SWELLING OF MY HEAD EVENTUALLY EASED 4-5 DAYS POST ACCIDENT. *TR

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THERE ARE THREE PROBLEMS AFFECTING MY CAR. I TOOK IT IN TO THE DEALER ON JUNE 7, 2014. MY CAR WAS EXPERIENCING THE FAN TURNING ON ABRUPTLY AND PICKING UP ALL TYPES OF DEBRIS FROM UNDER THE CAR, THE AC ALSO BEGAN BLOWING HOT AIR, AND THE THERMOMETER TO MEASURE OUTSIDE TEMPERATURE WAS NOT ACCURATE. THEY IDENTIFIED ALL THREE PROBLEMS. THE AC AND FAN WERE LINKED TO THE COMPRESSOR NOT WORKING, AND THE THERMOMETER NEEDED AN UPDATE. I WAS TOLD THEY DID THE UPDATE AND THAT THEY WOULD HAVE TO SPECIAL ORDER THE COMPRESSOR AND WOULD CALL ME WITHIN 3 DAYS TO COME BACK SO THEY COULD INSTALL IT. WE ARE AT THE END OF THE MONTH AND I HAVE YET TO RECEIVE A CALL I HAVE CALLED THEM TWICE ALREADY AND THEY DO NOT HAVE AN ANSWER AS TO WHEN THE PART WILL ARRIVE. THE THERMOMETER IS STILL NOT WORKING, I HAVE NO AC. I AM DISAPPOINTED AS ALL THIS IS COVERED UNDER WARRANTY AND I AM STUCK WITH A CAR WITH NO AC WHICH IS PRETTY BAD CONSIDERING WE ARE IN THE SUMMER MONTHS, I AM AFRAID TO HAVE MY CHILDREN IN THE CAR WITH ME IF I HAVE TO DRIVE ON THE FREEWAY BECAUSE I CANNOT ROLL THE WINDOWS DOWN AND THE TEMPERATURE IN THE CAR BECOMES TOO HOT. *TR

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GM HAS A RECALL OUT ON THE 2013 - 2014 CHEVY CRUZE MODELS FOR THE DEFECTIVE PART ON THE RIGHT FRONT END AXLE, THEY HAVE HAD MY CHEVY CRUZE IN THEIR SERVICE DEPARTMENT SINCE MAY 12TH, 2014 WHEN THEY DID THE RECALL INSPECTION. THEY ARE UNABLE TO RELEASE THE VEHICLE BACK TO ME BECAUSE THEY WOULD BE LIABLE IF SOMETHING HAPPENED TO ME. THEY DO NOT HAVE THE PARTS, OR DO THEY HAVE A TIME FRAME AS TO WHEN THE PARTS WILL BE AVAILABLE. THIS HAS CAUSED A MAJOR INCONVENIENCE FOR ME, AS I AM MAKING PAYMENTS ON A BRAND NEW VEHICLE WHICH I HAVE NO ACCESS TO, DUE TO THIS RECALL. IT IS UNFAIR AS A CONSUMER THAT A CAR WAS SOLD KNOWING THAT THEY HAD A DEFECTIVE PART AND KNEW THEY HAD NO PARTS FOR THE RECALL. JUST YESTERDAY THEY ANNOUNCED ANOTHER RECALL FOR THE 2013-2014 CHEVY CRUZE MODELS FOR A DEFECTIVE AIRBAG. HAVE NOT FOUND OUT IF MY CAR IS INCLUDED IN THIS ONE OR NOT, BUT AT THIS TIME, WHO CARES, THEY STILL HAVE MY CAR FOR THE FRONT END AXLE RECALL WITH NO TIMEFRAME AS TO WHEN I WILL GET MY VEHICLE FIXED. BUY YOUR CARS BACK THAT YOU SOLD TO CONSUMERS WILLING KNOWING THIS PROBLEM. LEMON LAW UNDER THE GM NEW CAR WARRANTY. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE CRASHED INTO A STOPPED VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

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A VEHICLE PULLED OUT OF A PARKING LOT IN FRONT OF ME AND WHEN TRYING TO BRAKE, THE BRAKES LOCKED UP AND AT IMPACT OF THE HEAD ON COLLISION MY AIR BAGS DID NOT DEPLOY! *TR

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I HAVE NOTIFIED DEALER [XXX]; 613 PASEO DE ONATE; ESPANOLA, NM 87532; TEL 505-753-7481; 1-800-430-2356; FAX 1-505-753-7481 OF A SWEET BURNING SMELL WHEN I FIRST PURCHASED CAR. I HAVE NOT SMELLED THAT ODOR SINCE I BOUGHT THE CAR NEW IN NOVEMBER 2013. I HAVE READ THE ALBUQUERQUE JOURNAL AS WELL AS THE WALL STREET JOURNAL AND HAVE SEEN RECALLS FOR FRONT WHEEL DRIVE AXLES CRACKING. TODAY'S WALL STREET JOURNAL SAYS SELECT 2013-2014 HAVE DEFECTIVE AIRBAGS THAT COULD DEPLOY WITH THE IGNITION ON OR OFF. I PURCHASED THIS CAR UNDERSTANDING THAT IT WAS CHEVROLETS BEST SELLING AND SAFE CAR WITH 10 AIRBAGS AND 5 STAR RATING FOR SAFETY. MY NIECE IS 21 AND HER DAUGHTER (MY GOD CHILD) IS 13 MONTHS OF AGE. THESE ARE SCARY RECALL'S WHEN CHILDREN OR YOUNG RESPONSIBLE ADULTS ARE IN MY 2013 CHEVROLET CRUZE ECO. THIS DOES NOT GIVE ME PEACE OF MIND AND I WANT TO MAKE SURE MY CAR IS REGISTERED THROUGH NHTSA. OUR FAMILY HAS BEEN THROUGH ENOUGH DEATHS WITH OUR IMMEDIATE FAMILY. SAFETY IS MORE IMPORTANT THAN ANY AMOUNT OF MONEY. HELP KEEP FAMILIES SAFE AND PROTECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE CARS RADIO AND OTHER ELECTRICAL COMPONENTS (EX. ON-STAR, PHONE CHARGERS, USB PRODUCTS) WILL TURN ON AND OFF AT RANDOM. IT OCCURS RANDOMLY AND INTERMITTENTLY. THIS HAS HAPPENED A NUMBER OF OCCASIONS ROUGHLY 15-20 TIMES OVER A COUPLE OF MONTHS. IT MAINLY HAPPENS AT A RED LIGHT AND THEN WILL TURN BACK ON ONCE I ACCELERATE. THIS HAS HAPPENED ON A HIGHWAY GOING 60-70MPH AND THE EVERY LIGHT ON THE DASHBOARD WENT ON AND ON THE DISPLAY SCREEN IT STATED STABLITRAX IS OFF. IMMEDIATELY PRESSED MY ONSTAR BUTTON AND ASKED THEM TO RUN DIAGNOSIS AND THE WHOLE CONVERSATION WAS GOING IN AND OUT OF BEING ABLE TO HEAR THEM. MY RADIO WAS GOING ON AND OFF THE ENTIRE TIME WHEN THE RADIO WAS ON I COULD HEAR WHEN IT WAS OFF AND ALL POWER WAS OFF. WE DID LOSS CONNECTION TO ONSTAR AND I REPRESSED THE BUTTON. I HAVE HAD THEM RUN THEIR "DIAGNOSIS" MULTIPLE TIMES WHEN THIS HAPPENS AND THEY NEVER HAVE ANYTHING COME UP WRONG. THEY ADVISED ME TO TALE THE DEALER. I HAVE BEEN TO THE DEALER WHERE THEY ADVISED ME THAT UNLESS IT WAS HAPPENING AT THAT TIME IT WOULD PRETTY MUCH BE IMPOSSIBLE TO FIGURE OUT THE PROBLEM. I HAVE HEARD SOME CLICKING OR SWITCHING SOUNDS COME FROM UNDER THE HOOD WHILE I HAVE BEEN DRIVING OCCASIONALLY NOT SURE IF AND MY ENGINE TEMP ALWAYS RUNS COLD NOT SURE IF EITHER OF THOSE RELATE. IT WOULD BE NICE TO FEEL SAFE IN MY NEW CAR AND IT WOULD BE NICE TO BE PAYING FOR ONSTAR AND NOT HAVE A DOUBT THEY WOULD BE REACHABLE IF THIS CAUSES A BIGGER PROBLEM! BE SAFE FELLOW CHEVY CRUZE DRIVERS! *TR

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OVER 30 DAYS AGO I RECEIVED A RECALL NOTICE FOR MY CAR. THE CAR WAS TAKEN TO THE CHEVY GARAGE TO BE FIXED BUT THE PARTS WERE NOT AVAILABLE. I DROVE THIS CAR FOR 30 DAYS WITH A BAD AXLE AND THE GARAGE KNEW THIS. I WAS STOPPED AT A RED LIGHT AT A BUSY INTERSECTION AND WHEN THE LIGHT TURNED GREEN I PROCEEDED TO GO BUT MY CAR ONLY DRIFTED THROUGH THE INTERSECTION. IT SOUNDED LIKE THE ENTIRE FRONT END FELL OUT FROM UNDER THE CAR. I HAD MY 6 MONTH OLD GRANDDAUGHTER WITH ME WHILE I WAS GOING TO PICK UP MY 6 YEAR OLD GRANDDAUGHTER FROM SCHOOL. WE SAT RIGHT IN THE MIDDLE OF THE INTERSECTION WHILE PEOPLE DROVE BY SWEARING AND SIGNING TO ME UNTIL 3 KIND GENTLEMEN PUSHED ME OUT OF THE WAY. THE CHEVY GARAGE CAME AND PICKED ME AND MY CAR UP BUT THEY HAVE HAD MY CAR FOR 3 WEEKS NOW BECAUSE PARTS ARE UNAVAILABLE AND THEY DON'T KNOW WHEN THEY WILL RECEIVE THEM. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN) AND STATED THAT THE VEHICLE CURRENTLY REMAINED AT THE DEALER DUE TO THE REMEDY PART NOT BEING AVAILABLE TO PERFORM THE REPAIR. THE VEHICLE HAD BEEN AT THE DEALER FOR SIXTY CONSECUTIVE DAYS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR

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