What 106 owners told NHTSA about the 2013 Chevrolet Captiva

DURING THE LAST WEEK OF MAY 2019 RADIO TURNING ON/OFF INTERMITTENTLY - THOUGHT IT WAS ISSUE WITH RADIO STATION, BUT ON-LINE CHEVY FORUMS INDICATE IT IS A SIGN OF LARGER ELECTRICAL ISSUES. JUNE 1, 2019, ENTERING VEHICLE AFTER DINNER OUT, INTERIOR LIGHTS WERE FLICKERING; DRIVING AT HIGHWAY SPEED AT NIGHT WITH AC & CRUISE CONTROL ON THERE WAS A SUDDEN NOXIOUS ODOR IRRITATING TO EYES, NOSE, AND THROAT (2 PEOPLE ILL); HEADLIGHTS FLICKERING; OPENED WINDOWS TO VENTILATE; MADE IT HOME (~12 MILES); ALL LIGHTS - EXTERIOR AND INTERIOR - STILL FLICKERING UPON ARRIVAL HOME; STILL A STRONG NOXIOUS ODOR - STRONGER ON INTERIOR DRIVER SIDE OF VEHICLE; INTERNET SEARCH OF SYMPTOMS INDICATED DRIVER VISOR MIGHT BE EXTREMELY HOT - WENT OUT TO CHECK AND IT WAS VERY HOT - EVEN AFTER SITTING WHILE WE DID INTERNET SEARCH; FURTHER INTERNET SEARCH INDICATES MANY CHEVY CAPTIVA OWNERS COMPLAINING OF SIMILAR PROBLEMS; FORUMS INDICATE KNOWN BATTERY CABLES VOLTAGE DROP ISSUE LEADING TO EXPENSIVE REPAIRS (~$1000) NOT COVERED UNDER RECALL, SO WE DISCONNECTED BATTERY OVERNIGHT UNTIL WE COULD CHECK THINGS IN THE DAYLIGHT. 6/2/19 - AFTER LEAVING VEHICLE BATTERY DISCONNECTED OVERNIGHT, RECONNECTED AND DRIVER VISOR IMMEDIATELY GOT WARM TO TOUCH - CAR NOT EVEN CRANKED, JUST SITTING IN THE SHADY DRIVEWAY WITH THE BATTERY CONNECTED. SHIFTED VISOR DOWN AND THERE WAS A LOUD POP/CLICK NOISE. VISOR WOULD NOT FULLY RETURN TO STOWED POSITION. DISCONNECTED BATTERY AGAIN. NOT A SAFE SITUATION WITH OVERHEATING VISOR, NOXIOUS FUMES, AND FLUTTERING LIGHTS. CHEVY FORUMS INDICATE THIS HAS BEEN A KNOW ISSUE SINCE 2012, BUT DEALERSHIPS WILL ONLY ASSIST WHILE CAR IS STILL IN ORIGINAL PURCHASE WARRANTY PERIOD. FORUMS INDICATE THIS WAS A RECALL IN EUROPE/GREAT BRITAIN, BUT NOT HERE IN USA. RIDICULOUS. AN AMERICAN COMPANY NOT TAKING CARE OF ITS AMERICAN CUSTOMERS... FOR YEARS... MULTIPLE YEAR MODELS REPORTING SAME ISSUES.

NHTSA ODI 11217426

WHILE I WAS DRIVING TO WORK ON THE HIGHWAY MY CAR CAUGHT ON FIRE THROUGH THE LEFT PASSENGER DOOR SPEAKER. I PULLED OVER AND GOT STUCK IN THE FLAMING CAR BECAUSE THE SEAT BELTS WOULD NOT RELEASE. AFTER A WHILE I WAS ABLE TO GET OUT, AND CALL THE FIRE STATION THEY CAME AND OUT THE FIRE; THEY SAID THE WIRE THAT CONNECTS TO THE SPEAKER WAS THE MAIN CAUSES OF THE FIRE. I TOOK THE CAR TO THE DEALERSHIP AND THEY CLAIMED NOTHING WAS WRONG WITH IT, IT JUST HAPPENED. NOW I'M STUCK WITH A CAR THAT I'M AFRAID TO DRIVE BECAUSE MY LIFE IS NOT ONLY AT RISK OF A CAR ACCIDENT BUT NOW ALSO AN UNKNOWN CAUSE OF ANOTHER POTENTIALLY FIRE.

NHTSA ODI 11000962

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT DROVE THE VEHICLE AND PARKED IT FOR SEVERAL HOURS. UPON RETURNING TO THE VEHICLE, THE INTERIOR WAS COMPLETELY DESTROYED DUE TO FIRE. THE VEHICLE WAS NOT OCCUPIED DURING THE FIRE AND NO INJURIES WERE SUSTAINED. THE FIRE WAS ALREADY OUT WHEN THE CONTACT RETURNED TO THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED AND WAS AWAITING CLAIM ADJUSTMENTS FROM THE CONTACT'S INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 10899562