What 160 owners told NHTSA about the 2013 Cadillac ATS

Vehicle would not steer lost power steering and loud noise. Had the vehicle towed to a mechanic. The mechanic informed me that the bolts for the electronic power steering had corroded causing the electronic steering motor to fall. He told me that it is a problem with these cars and gave me a reference number (N202301950) I called GM and they said it was not a recall it was a service bulletin which I never received and is now expired. The vehicle needs a whole new Electric Power Steering Rack and Pinion Assembly due to the faulty corroded GM Bolts not to mention that I could have died or someone else could have been killed due to losing the ability to steer the vehicle because of the faulty GM parts. GM said it is my responsibility to pay for repairs which is thousands of dollars again due to their faulty parts and no fault of my own also not normal wear and tear.

NHTSA ODI 11681368

I’m writing here to state that the Cadillac with this VIN [XXX] IS A FRAUDULENT SALE my husband and I have experienced. The car show no damages on CarFax but when we took the car to a certified Cadillac dealership they said they were shocked we could even drive it. The catalytic Converter is completely missing along with several other computer systems issues. The car jumps up and down when you drive it, feels like horseback riding more than a car ride. Cadillac denied working on the car and advised us not to drive it at all Every single warning light that could be on the dash/odometer lit up approx 5mins of being on the highway. Throw the car in the junkyard where it belongs! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11644330

THE TOUCH SCREEN CONTROL ON THE CENTER CONSOLE IS NOT WORKING AS DESIGNED. I AM UNABLE TO TO CHANGE FUNCTIONS, SUCH AS CHANGING RADIO CONTROLS TO AIR CONDITIONING CONTROLS. I AM UMABLE TO NAVIGATE THE SCREEN UP/DOWN AND SIDE TO SIDE. IT BOUNCES AROUMD UNCONTROLLABLE AND WHEN I DRIVE THE VEHICLE.

NHTSA ODI 11406772

I BEEN HAVING ELECTRONIC ISSUES SICE I GOT IT FROM DEALER IN TEMPE AZ CALLED AUTO NATION. THE MAIN TOUCH SCREEN IN COCKPIT WON'T POWER UP HAVE HAD MULTIPLE ISSUES IN PAST FOR REPAIR/REPLACE THIS WILL BE THE THIRD TIME THIS HAS HAPPEN AN NOT ALL PARTS AND SERVICE WAS COVERED UNDER WARRANTY I HAD THRU ALSTATE AN IT WAS A COUPLE HUNDRED OUT OF POCKET FOR THE NEW HARNESS ASSEMBLY THAT CADILLAC HAD FOR A NEW TOUCH SCREEN ASSEMBLY THAT WAS INSTALLED THE LAST TIME IN 2018 AN NOW IT'S HAPPENED AGAIN SCREEN WON'T TURN ON AC CONTROLS WON'T WORK AN TURN SIGNALS ARE INTERMITTENT ALMOST GOT REAR-ENDED DRIVING THROUGH TOWN BECAUSE TURN SIGNAL WOULD NOT INDICATE DIRECTION I WAS TURNING AN OTHER DRIVER HAD BRAKES LOCKED UP SLIDING TOWARDS ME BUT LUCKILY STOPPED WITH ONLY INCHES APART VERY SCARY. BUT IT COMING IN TO SUMMER A AC IS A MUST TO HAVE. BUT NOW SINCE THIS HAS HAPPENED THERE IS A BAD POWER DRAW SOMEWHERE THAT KEEPS MAKING MY BATTERY GO DEAD SO CAR IS PARKED TILL I CAN ENOUGH FINANCES TO COVER MECHANIC. CAR IS WELL MAINTAINED AND NOT DRIVEN HARD IT SHOWS NO RECALLS FOR ELECTRICAL COMPONENTS BUT THIS WILL BE THIRD TIME THIS HAS HAPPEN AN WOULDN'T THINK I AM THE ONLY ONE THIS HAS HAPPEN TO.

NHTSA ODI 11404353

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS ELECTRICAL POWER CAUSING THE INTERIOR LIGHTING AND POWER STEERING TO BECOME INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HONOLULU BUICK GMC CADILLAC (2945 N NIMITZ HWY, HONOLULU, HI 96819, (808) 800-4338) AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 103,500. *BF

NHTSA ODI 11390687

I CURRENTLY HAVE THE CUE SCREEN HAS SPIDER WEBS INSIDE AND CRACK. IT IS OUT OF WARRANTY. I CALLED THE DEALERSHIP AND IT'S COSTING ME A $1,600 PLUS. I ONLY HAVE 75000 MILES ON THIS CAR. I DROVE 120 MILES IN SINCE MARCH. *TR

NHTSA ODI 11327027

CUE TOUCHSCREEN FAILS TO RESPOND TO TOUCH. IT STARTED GOING BAD AT THE BOTTOM, BUT THE PROBLEM "SPREADS" UPWARDS MAKING THE ENTIRE SCREEN UNUSABLE. THE HVAC AND RADIO CONTROLS ARE ALL ON THIS TOUCHSCREEN, MAKING IT IMPOSSIBLE TO CONTROL THESE FEATURES WHILE DRIVING. OTHER SETTINGS FOR THE VEHICLE ARE ALSO IN THE CUE SYSTEM, AND ARE NO LONGER AVAILABLE FOR ADJUSTING. NAVIGATION BECOMES UNUSABLE AS WELL.

NHTSA ODI 11257098

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE OEM CADILLAC CUE TOUCH SENSE SCREEN HAD BEEN SHORTING WITH NO WARNING. VICTORY CHEVROLET CADILLAC (1360 AUTO CENTER DR, PETALUMA, CA 94952, (707) 353-5254) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE WARRANTY HAD EXPIRED AND THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11171451

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CUE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A SHIRLEY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453. 800-338-4553) WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CUE SYSTEM HAD FAILED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DIRECTED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11144166

MY CUE SYSTEM IS FROZEN. IT WOULD WORK OK AT TIMES . BUT NOW IT'S FROZEN. RADIO STILL WORKS. BUT WITH VOICE COMMANDS ONLY.!. DEALER ARE WANTING $900 TO $1700 TO REPAIR.

NHTSA ODI 11140593

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS OFFERED A DISCOUNT TOWARDS THE REPLACEMENT OF THE RADIO. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 11103007

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11100538

WARNING LIGHTS & BELLS CAME ON STEARING AND MAJOR SYSTEM FAILURE MUSCLED CAR OFF THE ROAD FRIGHTING, IF EXPRESS WAY WOULD HAVE BEEN A DISASTER! FORTUNATELY ONLY GOING 30 MILES PER TWO LANE ROAD

NHTSA ODI 11091371

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE VEHICLE WAS IDLING ROUGHLY, AND THERE WAS A LEAK IN THE REAR AXLE. IN ADDITION, AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MISFIRE ON CYLINDER THREE. THE DEALER (PENINSULA CHEVROLET, 4 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 275-0933) DIAGNOSED THAT THERE WAS A LOW RATE OF PRESSURE IN CYLINDER FOUR. THE MANUFACTURER HAD BEEN NOTIFIED FOR MONTHS AND WAS UNABLE TO PROVIDE A PERMANENT SOLUTION. THE MANUFACTURER OPTED TO REFUSE A BUY BACK OR TRADE IN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *JS

NHTSA ODI 11073133

2 SETS OF BRAND NEW MICIHLEN TIRES WERE MOUNTED ONTO MY VEHICLE OLD TIRES WERE STILL IN GOOD SHAPE BUT I WAS GETTING A RUBBING SOUND FROM THE TIRES AFTER HAVING THE TIRES REPLACE I'M STILL GETTING THE SAME ISSUE THIS SOUNDS IS MORE NOTICEABLE AT A ACCELERATION SPEED. (BRAKES ARE GOOD) ALSO WITH THE LANE DEPARTURE IT WILL GO OFF AT RANDOM TIMES WHEN I'M NO WHERE KNEW GOING OVER THE STREET LINES...

NHTSA ODI 11032826

EVERY OTHER DAY THE CUE UNIT WOULD LOOSE SENSIBILITY, AT FIRST IT WOULD NOT RECOGNIZE THE BOTTOM PART OF THE SCREEN , FOLLOWED INSTRUCTIONS ON RESETTING THE SYSTEM STILL WOULD NOT WORK COUPLE OF DAYS LATER THE WHOLE SCREEN WOULD NOT WORK.

NHTSA ODI 10992568

THE CUE SYSTEM THE TOUCH SCREEN TO THE INFORMATION DOESN'T WORK IN CAR. THIS SCREEN CONTAINS HEATER AND COOLING INFO AND SETTING, RADIO AND NAVIGATION OPERATIONS. THE SCREEN IS FROZEN.

NHTSA ODI 10992010

ON MY 2013 CADILLAC ATS PREMIUM MODEL MY CADILLAC CUE SYSTEM TOUCH SCREEN ISN'T WORKING I'VE ONLY HAD THIS CAR FOR THREE DAYS FROM A DEALER. I AM NOT ABLE TO CONTROL THE NAVIGATION SYSTEM, THE WEATHER, RADIO SETTINGS, MY CLIMATE CONTROL, AND BLUETOOTH. BY RESEARCHING ON THE INTERNET I FOUND THAT THIS IS A VERY VERY VERY COMMON PROBLEM WITH CADILLAC IN THEIR TOUCH SCREEN TECHNOLOGY.

NHTSA ODI 10917413

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CUE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 10909950

MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING

NHTSA ODI 10889015

I WANTED TO PROVIDE ADDITIONAL INFORMATION RELATIVE TO RECALL NO. 15299. THIS RECALL EFFECTED CADILLAC ATS REAR DEFROSTERS. THE "FIX" WAS TO ADD SOFTWARE CONTROLS THAT MINIMIZED THE RISK OF FIRE TO SOME OWNER, BUT IT CERTAINLY DID NOT ELIMINATE THE RISK. IN FACT I POINTED OUT TO CADILLAC LAST YEAR THAT THERE WERE STILL CONTROLS STRATEGIES THAT WOULD COULD RESULT IN A FIRE. MEANING FOR SOME OWNERS THE RECALL WOULD DO NOTHING TO MINIMIZE THE RISK OF FIRE. WHEN I EXPRESSED THIS TO CADILLAC THEY IMMEDIATELY STOPPED RESPONDING TO MY EMAILS (ATTACHED). SINCE THEN CADILLAC HAS QUIETLY IMPLEMENTED AN ACTUAL FIX TO THE WEAK CONNECTORS. BUT THEY ARE NOT ISSUING THIS FIX TO ALL OWNERS. ONLY TO ONES THAT COMPLAIN ABOUT TO LOST FEATURES. SINCE THIS ACTUAL FIX ELIMINATES INSTEAD OF REDUCING THE LIFE SAFETY RISK IT MUST BE ADDED TO THE ORIGINAL RECALL.

NHTSA ODI 10870007

ON BOTH MY CADILLAC'S, THE QUE SYSTEM IS DEFECTIVE AND IS A SAFETY HAZARD. IF I HAVE THE QUE SYSTEM SET TO EITHER RADIO SCREEN OR NAVIGATION SCREENS AND I MAKE A BLUE- TOOTH CALL. THE DISPLAY STARTS IN EITHER THE RADIO SCREEN OR THE NAV SCREEN. WHEN I MAKE THE CALL, THE SCREEN CHANGES TO THE TELEPHONE SCREEN WHICH IS FINE. BUT WHEN I HANG UP, THE SCREEN REMAINS IN THE TELEPHONE SCREEN POSITON. I HAVE TO MANUALLY REACH OVER, FUMBLE AROUND TO FIND THE ICON TO RETURN IT TO THE ORIGINAL POSITION. THIS IS DANGEROUS AND A SAFETY PROBLEM AND CONCERN. IT HAPPENED EVERY TIME I MAKE A CALL AND I'M AFRAID THIS IS GOING TO CAUSE AN ACCIDENT.

NHTSA ODI 10779907

THERE IS AN AUTOMATIC LOCK FEATURE ON THIS VEHICLE. IF THE KEY IS LEFT IN THE CAR, THE DRIVER'S DOOR IS TO REMAIN UNLOCKED. ON MAY 5TH 2015, THIS FEATURE MALFUNCTIONED AND LOCKED ALL DOORS. THE SAFETY COMPLAINT I HAVE IS THAT MY 19 MONTH OLD BABY WAS IN THE CAR WHEN THIS HAPPENED. FORTUNATELY, I WAS IN MY DRIVEWAY AND WAS ABLE TO LOCATE MY SPARE KEY WITHIN MINUTES AND GET HER OUT. I LIVE IN AZ. IF THIS WERE TO HAPPEN AWAY FROM HOME ON A HOT SUMMER DAY, THE OUTCOME COULD HAVE ENDED UP IN FATALITY. PLEASE SUGGEST A RECALL SO THIS CAN NEVER HAPPEN TO ANYONE. *TR

NHTSA ODI 10714816

I HAVE HAD 4 RECALLS ON MY ATS SINCE PURCHASE JUNE 2013. STARTING 2/5/14 WITH ONLY 3308MI TAKEN THE CAR IN SEVERAL TIMES FOR SQUEAKING SOUND WHEN BACKING OUT OF MY GARAGE COMPLAINED AFTER FOURTH VISIT WITH THE SAME COMPLAINT AND LISTENING TO THE DEALER TO SAY THAT WAS NORMAL FINAL ON 5TH VISIT ON 12/10/14 7960MI FINAL SOLVE THE PROBLEM. SEVERAL COMPLAINTS ABOUT WHEN BACK WINDOWS ARE ROLL DOWN THERE IS A LOUD SQUEALING SOUND THAT HURTS YOUR EAR AND DISTRACT YOUR DRIVING AGAIN I WAS TOLD THAT WAS NORMAL HOW CAN THAT BE NORMAL WHEN YOU CAN'T ROLL BACK WINDOW DOWN FOR FRESH AIR. ALL SO COMPLAINED ABOUT LOSING RADIO SIGNAL ON SEVERAL OCCASIONS PENSKE REPROGRAMMED. REPLACED WEATHER STRIP AROUND FRONT DOORS DRIVER& PASS SIDE 8/20/14 6521MI. SEVERAL COMPLAINTS ABOUT HOW ROUGH THE ENGINE RUNS WHEN STOP AT RED LIGHT ON 12/10/14 REPROGRAMMED ENGINE. IS THERE ANY SAFETY STATION I CAN TAKE MY CAR FOR SAFETY CHECK. I AM AFRAID TO EVEN DRIVE THIS CAR ON THE FREEWAY AT HIGH SPEED. I PAID OVER $37,000 THE CAR HAS BEEN IN THE SHOP MORE THAN THE PREVIOUS CAR I WAS DRIVING WHICH WAS 2001 BUICK LESABRE. I DON'T FEEL THAT PENSKE CADILLAC IS BEING HONEST WITH PROBLEM I WAS TOLD THAT THE LOUD NOISE FROM DRIVING IS COMING FROM EXHAUST SYSTEM. PLEASE ADVISE ON WHERE I CAN GO TO GET A SECOND OPINION WITHOUT VOIDING MY WARRANTY. WHAT IS THE LEMON LAW REGARDING THESE ISSUES? I REALLY DON'T FEEL THAT I BROUGHT A NEW CAR BY ALL THE TROUBLE THIS CAR IS GIVING ME. BACK AND FORTH FOR REPAIRS. *TR

NHTSA ODI 10672783

I WAS DRIVING DOWN THE STREET AND THE CAR TURNED COMPLETELY OFF AND THEN I PANICKED, HIT THE CLUTCH, PUT THE CAR IN NEUTRAL, AND HIT THE START BUTTON TWICE TO RESTART THE CAR. I TOOK IT INTO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND AN ISSUE AFTER DRIVING THE CAR FOR 2.2 MILES. THEY ADVISED ME TO CONTINUE DRIVING THE CAR AND RISK MY SAFETY ON THE ROAD. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE REPAIR SHOP THREE TIMES, FOR THE SAME ISSUE.

NHTSA ODI 10652303