What 160 owners told NHTSA about the 2013 Cadillac ATS V-series

ON BOTH MY CADILLAC'S, THE QUE SYSTEM IS DEFECTIVE AND IS A SAFETY HAZARD. IF I HAVE THE QUE SYSTEM SET TO EITHER RADIO SCREEN OR NAVIGATION SCREENS AND I MAKE A BLUE- TOOTH CALL. THE DISPLAY STARTS IN EITHER THE RADIO SCREEN OR THE NAV SCREEN. WHEN I MAKE THE CALL, THE SCREEN CHANGES TO THE TELEPHONE SCREEN WHICH IS FINE. BUT WHEN I HANG UP, THE SCREEN REMAINS IN THE TELEPHONE SCREEN POSITON. I HAVE TO MANUALLY REACH OVER, FUMBLE AROUND TO FIND THE ICON TO RETURN IT TO THE ORIGINAL POSITION. THIS IS DANGEROUS AND A SAFETY PROBLEM AND CONCERN. IT HAPPENED EVERY TIME I MAKE A CALL AND I'M AFRAID THIS IS GOING TO CAUSE AN ACCIDENT.

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MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WINDING AND NOT LIGHTED.

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TL* THE CONTACT OWNS A 2013 CADILLAC ATS. AFTER HAVING THE SEATS SERVICED AT THE DEALER, THE CONTACT STATED THAT THEY NO LONGER OPERATED PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,096.

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TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE DRIVING 50 MPH, THE POWER STEERING LIGHT ILLUMINATED AND PREVENTED THE DRIVER FROM TURNING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11,100.

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THESE "RUNFLAT" TIRES HAVE HAD SOME IMPACTS FROM POTHOLES. I HAVE HAD 4 OF THEM FAIL BEGINNING WITH THE CITED UNITS. TYPICALLY, THE SIDEWALL BEGINS TO BULGE AND THEN A CRACK APPEARS SOME TIME LATER ABOUT 4 INCHES LONG EXTENDING WELL INTO THE TIRE ABOUT AN INCH AWAY FROM THE BEAD. THE CORD IS EXPOSED. *TR

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THERE IS AN AUTOMATIC LOCK FEATURE ON THIS VEHICLE. IF THE KEY IS LEFT IN THE CAR, THE DRIVER'S DOOR IS TO REMAIN UNLOCKED. ON MAY 5TH 2015, THIS FEATURE MALFUNCTIONED AND LOCKED ALL DOORS. THE SAFETY COMPLAINT I HAVE IS THAT MY 19 MONTH OLD BABY WAS IN THE CAR WHEN THIS HAPPENED. FORTUNATELY, I WAS IN MY DRIVEWAY AND WAS ABLE TO LOCATE MY SPARE KEY WITHIN MINUTES AND GET HER OUT. I LIVE IN AZ. IF THIS WERE TO HAPPEN AWAY FROM HOME ON A HOT SUMMER DAY, THE OUTCOME COULD HAVE ENDED UP IN FATALITY. PLEASE SUGGEST A RECALL SO THIS CAN NEVER HAPPEN TO ANYONE. *TR

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CADILLAC ATS 2013 CONTINUES TO STALL AND TURN OFF CAUSING LOSS OF STEERING OF VEHICLE. THIS HAS BEEN IN THE SHOP 4 TIMES FOR REPAIR, AND VEHICLE HAS STILL BEEN STALLING. *TR

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PISTON FAILURE 2013 ATS REQUIRED MOTOR REPLACEMENT. *TR

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I HAVE HAD 4 RECALLS ON MY ATS SINCE PURCHASE JUNE 2013. STARTING 2/5/14 WITH ONLY 3308MI TAKEN THE CAR IN SEVERAL TIMES FOR SQUEAKING SOUND WHEN BACKING OUT OF MY GARAGE COMPLAINED AFTER FOURTH VISIT WITH THE SAME COMPLAINT AND LISTENING TO THE DEALER TO SAY THAT WAS NORMAL FINAL ON 5TH VISIT ON 12/10/14 7960MI FINAL SOLVE THE PROBLEM. SEVERAL COMPLAINTS ABOUT WHEN BACK WINDOWS ARE ROLL DOWN THERE IS A LOUD SQUEALING SOUND THAT HURTS YOUR EAR AND DISTRACT YOUR DRIVING AGAIN I WAS TOLD THAT WAS NORMAL HOW CAN THAT BE NORMAL WHEN YOU CAN'T ROLL BACK WINDOW DOWN FOR FRESH AIR. ALL SO COMPLAINED ABOUT LOSING RADIO SIGNAL ON SEVERAL OCCASIONS PENSKE REPROGRAMMED. REPLACED WEATHER STRIP AROUND FRONT DOORS DRIVER& PASS SIDE 8/20/14 6521MI. SEVERAL COMPLAINTS ABOUT HOW ROUGH THE ENGINE RUNS WHEN STOP AT RED LIGHT ON 12/10/14 REPROGRAMMED ENGINE. IS THERE ANY SAFETY STATION I CAN TAKE MY CAR FOR SAFETY CHECK. I AM AFRAID TO EVEN DRIVE THIS CAR ON THE FREEWAY AT HIGH SPEED. I PAID OVER $37,000 THE CAR HAS BEEN IN THE SHOP MORE THAN THE PREVIOUS CAR I WAS DRIVING WHICH WAS 2001 BUICK LESABRE. I DON'T FEEL THAT PENSKE CADILLAC IS BEING HONEST WITH PROBLEM I WAS TOLD THAT THE LOUD NOISE FROM DRIVING IS COMING FROM EXHAUST SYSTEM. PLEASE ADVISE ON WHERE I CAN GO TO GET A SECOND OPINION WITHOUT VOIDING MY WARRANTY. WHAT IS THE LEMON LAW REGARDING THESE ISSUES? I REALLY DON'T FEEL THAT I BROUGHT A NEW CAR BY ALL THE TROUBLE THIS CAR IS GIVING ME. BACK AND FORTH FOR REPAIRS. *TR

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TRANSMISSION ISSUES. RATTLING UNDER THE CHASSIS THAT SOUNDS LIKE SOMEONE GRABS THE DRIVE SHAFT AND SHAKES IT WHEN THE CLUTCH IS PUSHED AT SLOW SPEEDS IE MOVING UP AT A STOP SIGN, IN TRAFFIC ETC. DEFECTIVE DUAL MASS FLYWHEEL WAS FOUND AFTER THE SERVICE DEPARTMENT TOLD ME MY CLAIMS WERE UP TO FACTORY STANDARDS. AFTER TAKING APART THE TRANSMISSION (AT LESS THAT 10K MILES) GEARS 1-4 WERE FOUND TO BE DEFECTIVE AS WELL. THE VEHICLE STILL HAS SHIFTING ISSUES AND A LOUD RATTLE. I ROAD TESTED A 2015 MANUAL ATS AND IT DROVE SMOOTH WITH NO RATTLES. I WAS TOLD THE 2015 WOULD DRIVE THE SAME ONCE IT HIT 10K MILES LIKE MINE WHICH IS A RIDICULOUS STATEMENT. VEHICLE HAS ALSO SHUT OFF WHILE IN TRAFFIC, AND UPON RESTARTING THE VEHICLE I NO LONGER HAD AN POWER STEERING. I DO NOT FEEL SAFE IN THIS VEHICLE FOR MYSELF OR MY CHILDREN. THERE ARE MANY REPORTS OF ISSUES WITH THE 2013-2014 MANUAL ATS AND RECORDS OF GM BUY BACKS. THE SERVICE MANAGER AGREES THERE IS AN ISSUE WITH THE VEHICLE AND RECOMMENDED I CALL GM TO INITIATE A BUY BACK. BUT THE SERVICE DEPARTMENT INSISTS THIS IS FACTORY STANDARD AND REFUSES TO ADDRESS THE ISSUES. *TR

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MY WIFE WAS DRIVING TO HER PARENTS HOUSE GOING UP A INCLINE AND THE VEHICLE COULDN'T PULL THE HILL SLOWED DOWN TO APPROX. 20MPH BUMPED AND SHOOK AS IT WENT UP THE HILL. WHEN SHE GOT OUT OF THE CAR AT HER PARENTS HOUSE YOU COULD SMELL SOMETHING LIKE BURNT TRANSMISSION OR SOMETHING. THIS HAS HAPPENED ON TWO OTHER OCCASIONS AND THE 1ST INSTANCE CADILLAC DEALER SAID THE COMPUTER TO THE TRANSMISSION DUMPED ITS PROGRAM AND THEY WENT IN AND REPROGRAMMED THE TRANSMISSION BUT IT STILL DOES THE SAME THING. I WILL BE TAKING IT BACK IN AFTER CHRISTMAS. HYDROPLANING IS ALSO A HUGE PROBLEM WITH THIS CAR. THIS CAR ALSO DOESN'T LIKE TO STAY IN A LANE AT HIGHWAY SPEEDS. I FEEL THIS CAR ISN'T SAFE TO DRIVE AND WILL BE LOOKING FOR AN ATTORNEY TO DEEM IT AS A LEMON. *TR

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TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

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I BOUGHT A 2013 CADILLAC ATS IN EARLY 2013. IN FIRST MONTH, IT NEEDED 3 BATTERY JUMPS. IT ALSO HAS A PROBLEM WITH MOVING FROM DRIVE INTO PARK. THIS IS UNDER RECALL AS IS A SEATBELT ISSUE I BELIEVE. I HAVE HAD 2 ACCIDENTS. 1 ON A VERY BUSY CRAWLING ROAD WISCONSIN AVE, DC ON A BUSY SAT AFTERNOON IN BUMPER TO BUMPER TRAFFIC WHEN I STARTED TO ACCELERATE AND THE FORCE OF MY MOVEMENT CAUSED THE TRUCK IN FRONT OF ME TO CRASH INTO ANOTHER VEHICLE. WEIRD, BUT CONFUSING. I HAD A SIMILAR EPISODE THIS PAST WEEK LEAVING MY HOME. I WAS STOPPED IN THE STREET BEHIND MY SON'S TRUCK. HE STARTED TO MOVE AND I PLOWED INTO HIM CAUSING MASSIVE DAMAGE TO THE CADILLAC AND SIGNIFICANT DAMAGE TO HIS TRUCK AS WELL, A VERY LATE MODEL CHEVY. I WAS NOT ON THE PHONE OR THE BRAKE OR CHANGING THE RADIO OR IN ANY WAY DISTRACTED DURING THESE EPISODES. THERE IS SOMETHING WRONG WITH THE CAR. IT HAS 8000 MILES ON IT IN ABOUT 18 MONTHS. *TR

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I WAS DRIVING DOWN THE STREET AND THE CAR TURNED COMPLETELY OFF AND THEN I PANICKED, HIT THE CLUTCH, PUT THE CAR IN NEUTRAL, AND HIT THE START BUTTON TWICE TO RESTART THE CAR. I TOOK IT INTO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND AN ISSUE AFTER DRIVING THE CAR FOR 2.2 MILES. THEY ADVISED ME TO CONTINUE DRIVING THE CAR AND RISK MY SAFETY ON THE ROAD. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE REPAIR SHOP THREE TIMES, FOR THE SAME ISSUE.

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HELLO NHTSA OFFICER, I'M A CADILLAC 2013 ATS CUSTOMER FROM CHINA. SOMEDAY I FIND SOME CUSTOMERS SAY THIS CAR'S ENGINE LEAKS OIL FROM FORUM. THE DETAIL PLEASE SEE HTTP://CLUB.AUTOHOME.COM.CN//BBS/THREAD-C-3207-29560418-1.HTML I CHECK MY CAR THAT ONLY RUN ABOUT 400KM, IT ALWAYS HAS LEAKING. AND ABOUT 90% CUSTOMERS FROM FORUM HAS THE SAME PROBLEM. THE ALL CARS LEAKS PART IS SAME. OUR 4S CAN'T GIVE THE ENOUGH SUPPORTS AND WE DON'T KNOW IF IT HAS POTENTIAL SAFETY HAZARD. SO PLEASE INVESTIGATE IT AND GIVE FEEDBACK. THANKS A LOT! PS:THESE ATS IMPORT FROM US. BR, ATS CUSTOMER *TR

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TWO TIRES BLEWUP ON THE FREEWAY 275 AT THE SAMETIME. I HEARD THE SAME COMPLAINT FROM MY FRIEND WHO HAPPENS TO HAVE THE SAME CAR 2013 CADILLAC ATS WHO HAD BLOWN UP TIRES FOR ALMOST 5-6 TIMES. PLEASE CHECK WITH CADILLAC DEALERS RECORDS THAT HOW MANY CARS HAVE BEEN BROUGHT IN FOR THIS SPECIFIC TIRE ISSUES. TIRE SIZE: "225/40R18/92V". *TR

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2013 CADILLAC ATS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION RECALL NOTICE ISSUES. *SMD

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SINCE JUNE 2013, THE CADILLAC ATS HAS BEEN MAKING A VIBRATION FEELING. THE VIBRATION IS UNKNOWN, IT HAS BEEN TO SERVICE TWICE. FIRST I WAS SUGGESTED TO TRY A DIFFERENT GAS (PREMIUM GAS). THE PROBLEM CONTINUED TO OCCUR, SO I SWITCHED BACK TO REGULAR GAS. THEN RECEIVED A RECALL LETTER ABOUT THE TRANSMISSION SHIFT AND THAT PROBLEM WAS FIXED. BUT I ALSO ASKED SERVICE TO DRIVE VEHICLE AROUND WHILE IN THE SHOP TO FIGURE OUT THE OCCURRING VIBRATION ISSUE. SERVICE TOLD ME ALL THE CADILLAC ATS'S CARS DO THE SAME THING AND THAT THATS HOW THEY WERE MANUFACTURED, BUT THE PROBLEM CONTINUES. I DON'T WANT TO INSERT A DIFFERENT GAS TYPE IF THE CAR IS SUPPOSE TO TAKE REGULAR UNLEADED. (I BOUGHT CAR BECAUSE IT IS GAS SAVER). AS A CUSTOMER I SHOULDN'T HAVE TO CHANGE THE GAS AND SPEND MORE THAN I ALREADY AM MONTHLY IF THE CAR IS NOT RUNNING PROPERLY. NOR SHOULD I HAVE TO KEEP TAKING IT IN FOR RECALLS AND PAYING FOR A CAR ($552 PER MONTH) IF IT WAS NOT MANUFACTURED CORRECTLY IN THE FIRST PLACE. I HAVE THE RIGHT TO EXCHANGE MY DEFECTED VEHICLE AT THE COST OF GENERAL MOTORS. *TR

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THERE IS A RECALL LISTED ON THE WEBSITE FOR SEAT-BELTS, AND IT HAS BEEN THERE FOR OVER 35 DAYS. THE NHTSA RECALL # IS 14V488. WHEN I SEARCH THIS, NOTHING SHOWS UP ON THE NHTSA WEBSITE AND THERE ARE NO DETAILS FROM GM. CAN YOU PLEASE SEND ME INFORMATION THIS RECALL? *TR

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WHILE ABOUT TO TURN LEFT, AFTER PULLING OUT THE CAR ENGINE STALLED, AND SHUT DOWN LEAVING ME IN THE MIDDLE OF THE ROADWAY WHILE BEING APPROACHED BY ONCOMING CARS. THE CAR IMMEDIATELY STARTED UP AGAIN AFTERWARDS. ADDITIONALLY, WHILE DECELERATING THE CAR FROM 70 MPH TO A COMPLETE STOP. JUST PRIOR TO MAKING A COMPLETE STOP, THE CAR BEGAN TO STALL, AND AGAIN TURNED OFF. THIS TIME JUST AFTER MAKING A STOP. I TOOK THE CAR TO THE CADILLAC DEALER. THEY ARE CURRENTLY CHECKING INTO THE ISSUE AND ALLEGE THIS IS NOT A COMMON OCCURRENCE. THIS IS A HUGE SAFETY ISSUE. I HOPE THEY FIND THE PROBLEM. HISTORICALLY THE DEALER HAS REPROGRAMMED THE ECM. THE CAR HAS RECEIVED ALL OF ITS PREVENTATIVE MAINTENANCE AT THE SAME DEALERSHIP NAMED WILLIAMSON CADILLAC IN SOUTH, FLORIDA. THE CAR HAS HAD ROUGH IDLE SINCE IT WAS PURCHASED, AND I WAS TOLD THIS WAS NORMAL, AND NOTHING TO WORRY ABOUT EACH TIME THIS ISSUE HAS BEEN BROUGHT UP TO THE DEALERSHIPS SERVICE DEPARTMENT. MOREOVER, I HAVE BEEN TOLD THE MOTOR MOUNTS ARE LIQUID MOTOR MOUNTS, AND THAT THE SHAKING IS AS A RESULT OF THE VIBRATION THAT OCCURS JUST AFTER STARTING THE CAR, BUT THIS IS NOT TRUE. THE ROUGH IDLE OCCURS ALL THE TIME, AND NOW IT HAS PROGRESSED TO COMPLETE ENGINE STALLING WHILE TURNING OR DECELERATION. THE CAR IN QUESTION HAS AN AUTOMATIC TRANSMISSION, ALSO IT ALSO JERKED AFTER IT WAS PLACED INTO GEAR DURING THE MOST RECENT SITUATION / COMPLAINT. *TR

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I OWN A 2013 CADILLAC ATS 2.0T WITH MANUAL TRANSMISSION (6MT). MY VEHICLE HAS STALLED UNEXPECTEDLY MULTIPLE TIMES WHILE IT IS BEING DRIVEN. LAST TIME WAS AT ABOUT 30MPH WHILE I WAS COMING UP TO A LIGHT AND IT IS SCARY, ESPECIALLY WHEN PEOPLE AROUND YOU START BEEPING AND YELLING. WHEN IT HAPPENS, THE VEHICLE HAS TO BE TURNED OFF THEN ON AGAIN, SO IT ISN'T A QUICK THING. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THERE IS NOTHING WRONG. I WENT ONLINE AND THERE ARE MULTIPLE VIDEOS AND COMPLAINTS OF THE VERY ISSUE. GM KNOWS THIS IS HAPPENING AND THEY ARE NOT DOING ANYTHING ABOUT IT. THIS IS JUST AS BAD AS THE IGNITION SWITCH ISSUE, AND SOMEONE IS GOING TO GET HURT (I ALMOST DID A FEW TIMES). I HAVE A CASE OPEN WITH GM AND I WANT MY MONEY BACK FOR THIS CAR. IT HAS BEEN IN THE SHOP AT LEAST 6 TIMES IN THE YEAR THAT I'VE HAD IT. *TR

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THE SERVICE ENGINE SOON, STABILITRAK, AND TRACTION CONTROL LIGHTS CONTINUOUSLY ILLUMINATE MY DASHBOARD. IT HAS HAPPENED APPROXIMATELY 6 TIMES. EACH TIME THE DEALER HAS FOUND BASICALLY NOTHING WRONG, JUST REPLACED A SPARK PLUG EACH TIME, CHANGED THE OIL, AND CLEARED THE CODES. THE CAR HAS STALLED ON MULTIPLE OCCASIONS. I WAS ALMOST REAR ENDED BY SOMEONE BECAUSE A LIGHT TURNED GREEN AND MY CAR WAS STALLED. PRIOR TO IT STALLING IT VIOLENTLY SHAKES, WHICH IS JUST A LITTLE BIT MORE ROUGH THAN THE CONSTANT SHAKING IT ALWAYS DOES. ALSO RECENTLY IT HAS BEEN HAVING TROUBLE STARTING. EVERYTHING SEEMS TO BE RELATED AND IS GETTING WORSE. THE DEALER EXTENDED MY WARRANTY TO ALMOST 90,000 MILES BUT I FEEL UNSAFE IN THIS CAR BECAUSE OF ALL THE PROBLEMS THAT IT HAS AND ALL THE NEW PROBLEMS THAT KEEP COMING UP. *TR

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TURNED CAR OFF. STARTED 5 MINS LATER MOVED JUST A COUPLE MILES AND HOUR AND POWER STEERING AND POWER BRAKES WENT OUT. TURNED CAR OFF AND WORKED AFTER THAT. *TR

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I TURNED THE CAR OFF IN MY DRIVEWAY. WHEN I STARTED IT THE POWER STEERING DIDN'T WORK. *TR

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TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE EXPERIENCED A THREE TO FOUR SECOND LAG. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 325 AND THE CURRENT MILEAGE WAS 8,100.

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