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What 125 owners told NHTSA about the 2013 Buick Lacrosse Eassist

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (125)Crash / fire / injury (9)Electrical system (51)Engine (29)Suspension (27)Steering (23)Transmission & drivetrain (11)Fuel system (9)Airbags (5)Electronic Stability Control (esc) (5)Body & structure (4)Brakes (4)

1 of 125 complaints match · Airbags · crash/fire/injury only · clear filters

Oct 4, 2021AirbagsCrash3 injuries

I WAS INVOLVED IN A HEAD-ON COLLISION ON THE FRWY GOING 63MILS PER HR. MY CAR IS A TOTAL LOSS. THIS CAR HAS 6 AIRBAGS "STANDARD SAFETY FEATURES"WHICH NONE OF THE 6 AIRBAGS DEPLOYED. I THINK THEY ALL ARE DEFECT AIRBAGS.

NHTSA ODI 11435477

Working with the data? Download all 125 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Buick Lacrosse Eassist verdict →