What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

I HAD TWO NO START CONDITIONS DUE TO A FROZEN INTER COOLER. THIS HAPPENED IN JANUARY A WEEK APART. THIS HAPPENED WHILE THE CAR WAS IN THE GARAGE.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A BURNING ODOR EMITTING FROM INSIDE THE VEHICLE. THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 10816968

ENGINE RUNS ROUGH, SPUTTERS AND STALLS RANDOMLY. WHEN STALLS, SOME LIGHTS FLASH AND STATES SERVICE NEEDED. DEALERSHIP DIDN'T FIND ANY FAULTS. IF STALLS ON HIGHWAY THIS CAN BE LIFE THREATENING. STEERING WHEEL PULLS HARD TO THE LEFT EVEN WITH CAR PROPERLY ALIGNED AND TIRES AIR PRESSURE READING ACCURATELY FULL. JUST HAD CAR SERVICED AGAIN NO FAULTS FOUND. IGNITION ISSUE WITH CAR NOT SHUTTING OFF. 20 MINUTES AFTER PARKING AND TRYING TO TURN CAR OFF WITH NO PREVAIL. HAD CAR SERVICED AND WAS GIFTED A FREE REPAIR SINCE MY 2012 JETTA HAS ONLY 22,000 MILES ON IT. IGNITION REPLACED BUT OTHER ISSUES STILL EXIST. PAID OUT OF POCKET FOR SERVICING THIS VEHICLE MULTIPLE TIMES SINCE ALL THESE ISSUES CAME ABOUT CONVIENTLY AFTER THE WARRANTY PERIOD ENDED.

NHTSA ODI 10775482

I HAVE A 2012 JETTA TDI THAT IS NOW JUST OUT OF BUMPER TO BUMPER WARRANTY, EXCEPT THE 10YR/120K COVERAGE EXTENDED ON THE KNOWN POORLY DESIGNED HPFP (INVESTIGATED IN NHTSA ACTION PE10034). I DO A FUEL FILTER CHANGE EARLY 15K FROM THE LAST DEALER CHANGE AT 44500 MILES... AND I FIND METAL PARTICLES IN THE FUEL FILTER. THIS IS NOT NORMAL, AND INDICATION OF WEAR, AND SOURCE IS ALMOST CERTAINLY THE HPFP CAM AND ROLLER/PISTON WHICH IS LUBRICATED AND COOLED BY DIESEL FUEL RECIRCULATED TO THE FILTER VIA BYPASS, AND SOME OF THIS ENDS UP IN THE FUEL TANK, AND WORSE CAN END UP IN THE INJECTORS CAUSING INJECTOR FAILURE, EVEN POSSIBLE BURNED PISTON HEADS AND CATASTROPHIC ENGINE DAMAGE. I ASSUME THE PATH FORWARD IS DOCUMENT MY FINDINGS, I DID THIS WITH HIGH RESOLUTION DIGITAL PICTURES, PRINTED FOR THE DEALER, AND A PRISTINE WHITE RAG TURNED GREY WITH METAL FILINGS, ALONG WITH THE OLD FILTER DELIVERED FOR THEIR INSPECTION (I EVEN PROVIDED THE VCDS DIAGNOSTIC PRINT OUT FOR THE VEHICLES SELF-DIAGNOSIS). SINCE I DID THE FILTER CHANGE, AND ABOUT 100 MILES AND ONE DAY LATER, THERE IS NO MORE EVIDENCE OF THESE METAL PARTICLES IN THE SYSTEM.. THE DEALER SERVICE DEPARTMENT TRIED, VW WOULD NOT AUTHORIZE A PUMP REPLACEMENT.. SO I CALLED AND VW EXPLAINED THE SITUATION TO THEM, THEY DID NOT BOTHER TO RECORD NAME OR VIN, CLEARLY NOT INTERESTED IN CUSTOMER CARE. OFFICIAL VW POLICY SEEMS TO BE TO IGNORE THE METAL FILINGS AND THE CUSTOMER, THEY OFFER A BOGUS EXPLANATION THAT METAL FILINGS COULD COME FROM FILL NOZZLES, OR SOME OTHER SOURCE (UNLIKELY, I ALSO OWN A DIESEL TRUCK, AND WITH LONGER SERVICE TIME, WITH MORE FUEL USED, THERE WERE NO METAL PARTICLES AT NEARLY 30K MILES. I NOW HAVE A CAR I CANT TRUST, KNOWING THE HPFP CAN SUDDENLY FAIL WITHOUT WARNING AND LEAVE MY FAMILY STRANDED, EVEN CAUSE AN ACCIDENT IF IT HAPPENS IN A BUSY INTERSTATE, OR WHEN PULLING INTO TRAFFIC.

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CAR LOST ALL POWER AND WOULD NOT RESTART.I WAS DRIVING ABOUT 55MPH ON A RURAL ROAD, THANKFULLY THERE WAS NOT A LOT OF TRAFFIC AT THE TIME THE CAR FAILED. THE GLOW PLUG LIGHT STARTED FLASHING AS THE ENGINE WAS LOSING POWER. THERE WAS NO WARNING THAT THE CAR WOULD FAIL LIKE THIS. I WAS ABLE TO PULL OFF THE THE ROAD IN NEUTRAL. I SUSPECTED A HIGH PRESSURE FUEL PUMP FAILURE SINCE VW HAD JUST SENT OUT A LETTER NOTIFYING ME THAT THE WARRANTY ON THAT PART HAD BEEN EXTENDED TO 120K MILES. AFTER IT WAS TOWED TO THE DEALERSHIP, THEY CONFIRMED IT WAS A HPFP FAILURE AND I AM WAITING TO FIND OUT IF VW WILL COVER THE REPAIR. WAS TOLD THAT THIS FAILURE CAUSED DAMAGE TO THE ENTIRE FUEL SYSTEM ($8,800.00USD). I DO NOT SEE HOW VW CAN PUT A CAR ON THE ROAD WITH A PART THAT COULD POTENTIALLY FAIL AND CAUSE THIS MUCH DAMAGE.

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TRIED TO START VEHICLE STARTED ONCE THEN STALLED IMMEDIATELY. TRIED A SECOND AND THIRD TIME VEHICLE WOULD JUST CLICK. LET CAR SIT 14 HOURS VEHICLE CLICKED ONCE THEN STARTED AND RAN ROUGH WITH WHITE SMOKE COMING OUT OF EXHAUST. READ UP ON HARD STARTS AND FOUND OUT ABOUT INTERCOOLER FREEZING. PULLED TUBING OFF AND FOUND APPROX. 2-3 OZ OF CLEAR WATER AND 4-5 OZ OF GREEN SLUDGE IN THE INTERCOOLER PIPING. NUMEROUS INSTANCES OF THIS HAVE OCCURRED EVEN ON THE HIGHWAY SOME OF THESE HAVE RESULTED IN A CONDITION CALLED HYDROLOCK RESULTING IN BENT CONNECTING RODS. THIS HAS ALSO OCCURRED IN VEHICLES BEING DRIVEN AT HIGHWAY SPEEDS. AT HIGHWAY SPEEDS THIS WILL CAUSE A RAPID LOSS OF ENGINE POWER POSSIBLY CAUSING A VEHICLE ACCIDENT. THERE ARE NUMEROUS FORUMS NOTING THIS IN 2009-2012 MODELS AND POSSIBLY 13-14 MODELS. *TR

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ENGINE WOULD NOT START AFTER STANDING IN COLD WEATHER X 10 DAYS. MOISTURE FROM THE INTAKE AIR CONDENSED & COLLECTED IN THE CHARGE AIR COOLER. THIS MOISTURE THEN FROZE, AND CAUSED BLOCKAGE OF THE INTAKE AIR SYSTEM. TSB ISSUED IN JUNE 2011, AMENDED SEPTEMBER 2011, RE: THIS ISSUE. VW REVISED THE CHARGE AIR COOLER DESIGN TO AVOID THE FORMATION OF MOISTURE AND FREEZING IN THE BOOST SYSTEM. PURPORTEDLY, 50,000 JETTAS ALREADY AFFECTED; LOCAL DEALER REPORTS A CAR/DAY ENTERING SHOP FOR SAME ISSUE, AND REQUIRES SAME REPAIR @ $1300. VW WILL REPAIR TDI'S UNDER WARRANTY @ VW EXPENSE; THOSE VEHICLES NO LONGER UNDER WARRANTY ARE RESPONSIBILITY OF OWNER. HOWEVER, BECAUSE VW KNOWS OF THE PROBLEM, IS AWARE OF THE TSB AND ISSUED THE REVISED CHARGE AIR COOLER KIT, VW WILL NEGOTIATE WITH OWNERS WHOSE VEHICLE IS NO LONGER UNDER WARRANTY. GIVEN THE MAGNITUDE OF THIS ISSUE WITH JETTA TDI'S, WHY HAS THERE NOT BEEN A RECALL? WHY IS VW NOT ASSUMING THE LIABILITY FOR ALL THESE REPAIRS, REGARDLESS OF WARRANTY STATUS? WOULD ASK NHTSA TO 1) RECALL THESE VEHICLES FOR REPAIR, AND 2) ASK VW TO ASSUME LIABILITY FOR ALL REPAIRS ASSOCIATED WITH THIS KNOWN DESIGN DEFECT, & 3) ASK VW TO ASSUME ALL COSTS, INCLUDING PARTS, LABOR, TOWING, AND CAR RENTAL FOR US. *TR

NHTSA ODI 10671157

UPON RETURNING HOME ON SUNDAY 12/21 AT 3 PM, SMOKE WAS COMING FROM OUR GARAGE. WE OPENED THE GARAGE DOOR TO DISCOVERY MY CAR ON FIRE AND A GARAGE FULL OF SMOKE. WE CALLED 911 AND REQUESTED FIRE ASSISTANCE. WE THEN PROCEEDED TO EXTINGUISH THE FIRE USING 5 COMMERCIAL SIZE FIRE EXTINGUISHERS. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES AND DRAGGED THE CAR FROM THE GARAGE. THE CAR HAD NOT BEEN DRIVEN FOR APPROXIMATELY 18 HOURS. *TR

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THIS PROBLEM IS DIESEL ENGINE SPECIFIC: -ENGINE STARTS, THEN WHEN PULLING AWAY, STALLS IMMEDIATELY. -TOWED AFTER MULTIPLE RESTART ATTEMPTS FAILED DEALER FOUND WATER AND SLUDGE IN INTERCOOLER, AKA, INTERCOOLER ICING. CAR SPENT OVERNIGHT IN WARM SERVICE BAY WHILE IT THAWED OUT. VW HAS TSB FOR ISSUE BUT I WAS TOLD BY THE DEALER THAT IT DOESN'T FIX IT. WOW. *TR

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WHILE TRAVELING AT A CONSTANT SPEED BETWEEN 10 AND 15 MPH THE VEHICLE BEGAN TO JERK HARSHLY, AND AFTER ABOUT 2-3 SECONDS OF JERKING THE ENGINE SHUT OFF. THE JERKING HAS HAPPENED MANY TIMES, AND HAS BEEN GETTING WORSE OVER THE PAST 10,000 MILES. THE VEHICLE HAS STALLED TWICE NOW, ONCE AT ABOUT 68,900 MILES, AND AGAIN AT APPROXIMATELY 71,500 MILES. THE SECOND INCIDENT HAPPENED MORE QUICKLY AND IN A PARKING GARAGE AND NEARLY RESULTED IN A COLLISION. THE JERKING HAPPENS AT ALL SPEEDS, INCLUDING ON THE HIGHWAY. *TR

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I DROVE THE CAR TO WORK WIN I GET OUT OF WORK START THE CAR PUT IN REVERSE AND THE CAR STALED OUT CANT STAR TOWED TO THE DEALER I WHOSE TOLD AT THAT TIME CAR HAVE FUEL CONTAMINATION NO WARRANTY . TOWED IT HOME MY HUSBAND CHECK CAR FOUND FUEL FILTER SUM METAL RUST CHANGE FILTER CLEAN LINE AND FILTER HOUSING AND ALL PARTS CONNECTED TO FUELING CAR START FINE FOR A 3 MONTHS SAME HA PIN DID SAME NOW CAR STALED AS I WHOSE DRIVING WITH NO START TOW HOME AN WE ARE IN CONTACT WITH VW TO SEE WERE THIS GOING. CULPRIT IS HPFP. *TR

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THE VEHICLE TENDS TO STUTTER, LURCH, OR HESITATE AT LOW SPEEDS. THIS HAS CAUSED SEVERAL DANGEROUS SITUATIONS WHEN ATTEMPTING TO ACCELERATE INTO ANOTHER LANE OR ONTO THE ROAD FROM A DRIVEWAY. THE DEALER HAS INFORMED ME THAT THIS IS NORMAL BEHAVIOR FOR THEDSG TRANSMISSION AND THERE IS NO FIX. AN INTERNET SEARCH SHOWS THAT MANY OTHER DRIVERS HAVE EXPERIENCED THIS PROBLEM. I CANNOT BELIEVE THAT THIS IS "NORMAL" PERFORMANCE, AND I AM CONCERNED ABOUT IT. *TR

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WITH NO PRIOR INDICATION, THE ENGINE GLOW PLUG LIGHT BEGAN FLASHING WHILE DRIVING ON THE HIGHWAY. WITHIN FEW MINUTES, THE ENGINE LIGHT CAME ON AND CAR STARTED TO LOOSE POWER. ENGINE NOISE PITCH CHANGED, AND WAS ABLE TO PULL THE CAR OF THE MAIN FREEWAY AND BARELY MADE IT TO THE DEALERSHIP. AS SOON AS WE MADE IT TO THE DEALER PARKING LOT, THE ENGINE CUT OFF. DIAGNOSTIC OF THE CAR SHOWED THAT THE CAR SUFFERED A CATASTROPHIC HPFP FAILURE WHICH CAUSED DEBRIS CONTAMINATION THROUGHOUT THE ENTIRE FUEL SYSTEM. 4 DAYS LATER, THE ENGINE HAD ITS HPFP, FUEL LINES, INJECTORS, AND AUXILIARY PUMP REPLACED. FUEL TANK WAS FLUSHED AND CLEANED OUT FROM DEBRIS. COST UNDER WARRANTY WAS $5500. THE DEALER SAID THAT THEY'VE HAD 50 CARS EXHIBITING SIMILAR CONDITIONS. CAUSE OF THE FAILURE IS UNDER INVESTIGATION BY VW. AS OWNERS, WE HAVE NO CLUES WHAT TO DO OR WHEN THIS WILL RE-OCCUR AGAIN WHICH DOES NOT GIVE ME ANT SENSE OF CONFIDENCE. I ALWAYS FILL AT THE SAME CHEVRON STATION SO IT IS NOT THE QUALITY OF THE DIESEL. *TR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SUCCESSFULLY MOVE THE VEHICLE OFF THE HIGHWAY BY SHIFTING INTO NEUTRAL. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

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ENGINE LIGHT AND ECM (ENGINE CONTROL MALFUNCTION) LIGHT BOTH COME ON. HAVE TAKEN THIS NEW CAR IN 6 TIMES IN 2 YEARS, AND THE LIGHTS ARE ON, YET AGAIN. AFTER VW REPLACED SENSORS (FOUR TIMES), AND WIRING (MODULE), AND HARNESS....ALL UNDER WARRANTY, THIS IS STILL A PROBLEM. AND I DO NOT KNOW IF IT IS A SAFETY DEFECT OR NOT. I WANT TO KNOW THAT BEFORE A CRASH, FIRE, OR FATALITY HAPPENS. PLEASE....IF THIS IS HAPPENING TO YOUR VEHICLE, MAKE IT KNOWN TO THIS SITE. THANKS. *TR

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ACCELERATING UP FROM A STOP SIGN VEHICLE WOULD NOT SHIFT. PUSHED ON ACCELERATOR AND VEHICLE LOST ALL POWER AND WENT INTO LIMP MODE. COULD HAVE RESULTED IN ACCIDENT IF I HAD BEEN MERGING ON A VERY BUSY HIGHWAY. HAD VEHICLE TOWED TO DEALERSHIP AND THEY FOUND A ENGINE CODE BUT ARE UNABLE TO DUPLICATE AND WANT TO RETURN VEHICLE BACK TO ME WITHOUT RESOLVING DEFECT. *TR

NHTSA ODI 10594818

MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ON THE AFTERNOON OF APRIL 30TH, 2014 WHILE THE VEHICLE WAS IDEAL AT A STOP LIGHT THE VEHICLES POWER STEERING AND A/C GAVE OUT. AFTER INSPECTING THE ENGINE, IT WAS DETERMINED THE BELT TENSONER BROKE DUE TO A FAULTY BOLT THAT SHOULD'VE SECURED THIS PART. THIS INCIDENT HAPPEN 6 DAYS AFTER TAKING IT TO A LOCAL AUTHORIZED VOLKSWAGEN SERVICE DEALERSHIP . AS A CONSUMER AND DRIVER I FEEL A FORMAL SAFETY INVESTIGATION MUST TAKE PLACE BECAUSE A PART SUCH AS THIS SNAPPING OFF ENDANGERS MY LIFE AND THE LIFE OF THE GENERAL PUBLIC. THIS SHOULD BECOME A MAJOR CONCERN BECAUSE VOLKSWAGEN NEGLIGENCE TO DETAIL PUTS ALL DRIVERS AT RISK OF MAJOR INJURY AND OR DEATH. *TR

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20K SERVICE HAD BEEN PERFORMED ON MY CAR, AGAIN I NOTIFIED VW THAT THE NOISE IS PROGRESSIVELY GETTING WORSE AND THAT I CAN NO LONGER STAND IT. I ALSO NOTIFIED THEM OF NEWER ISSUES THAT HAVE NEVER HAPPENED BEFORE STARTING TO HAPPEN, BUT THEY TOLD ME LETS FIX THIS ISSUE FIRST BEFORE MOVING ON. THIS NOISE THAT HAD BEEN HAPPENING FOR AWHILE NOW HAS NOW PROGRESSIVELY GOTTEN LOUDER AND NOW MAKING NOISES WHEN I AM TURNING, SOMETHING IT HAD NEVER DONE BEFORE. THEY DID A CHECK, AND ALL OF THE SUDDEN TOLD ME THAT MY TIRES IS THE CAUSE OF THE WHOLE THING. THEY HAD TOLD ME MY TIRES ARE CUPPED AND FEATHERED, WHICH SEEM PRETTY ODD CONSIDERING WHEN I PURCHASED THE VEHICLE THE TIRE WHERE BRAND NEW AND PRETTY GOOD (HANKOOK). IT DID NOT MAKE SENSE TO ME BECAUSE IF IT WAS MY TIRES AND IF THEY WERE DOING PROPER MULTIPURPOSE INSPECTIONS THEY WOULD HAVE CAUGHT THIS WHEN ROTATING MY TIRES. IT REALLY SEEMED LIKE THEY COULDN'T FIGURE IT OUT SO THEY JUST ADVISED ME TO BUY SOME BRAND NEW TIRES, OR TRY TO CALL THE MANUFACTURE ABOUT REPLACEMENTS, WELL I DID THAT AND HANKOOK SAID FEATHERED TIRES HAS NOTHING TO DO WITH TIRE BUT WITH THE MECHANICS OF THE CAR. THEY HAD NOTIFIED ME THAT THE ONLY WAY TIRES GET BAD IS IF THE MECHANICS OF THE CAR. THE MANGER WORD FOR WORD TOLD ME THIS "THERE IS A REASNO WHY YOUR CAR IS SO CHEAP, MAYBE YOU SHOULD BUY $2,000.00 TIRES, MAYBE THE NOISE MIGHT GO AWAY", WHICH INFURIATED ME, BECAUSE HE IS SUPPOSE TO BE THE MANAGER, BUT YET TREATS ME WITH TOTAL DISRESPECT AND TOLD ME "WE ARE DONE WITH THIS, WE WILL NOT LOOK INTO IT ANYMORE". THIS MANAGER WAS RUDE AND DOWN RIGHT WRONG TO TREAT ME LIKE SO (KEARNY MESSA VW, DON'T EVER GO THERE). I FELT LOST AND SCARED KNOWING THAT THEY WON'T HELP ME NO MORE EVEN THOUGH I STILL HAVE MY WARRANTY. *TR

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ONCE AGAIN I HAD TO WASTE MORE SCHOOL TIME AND GAS MONEY, AFTER MY LAST 20K VISIT ON MY CAR THE NOISE WAS DRIVING ME MORE AND MORE INSANE, I TRIED IGNORING THE ISSUE AND TURNING THE MUSIC UP, BUT THE NOISE HAD STARTED TO PROGRESSIVELY GETTING TO THE POINT WHERE I COULD HERE IT EVEN WITH MUSIC ON, THAN ON TOP OF THAT I STARTED TO HEAR NEW AND UNUSUAL NOISE THAT HAD NEVER OCCURRED BEFORE, I STARTED TO HEAR SPORADIC HIGH PITCH NOISES FROM THE CENTER CONSOLE WHEN I WAS AT HIGH RPM'S OR WHENEVER HITTING ON THE GAS, IT WOULD START OFF LOW PITCH THAN HIGH PITCH, THAN WOULD RATTLE, THE NOISE SOUNDED LIKE IT WAS COMING FROM THE ENGINE. I HAD SHOWN THE SAME TECHNICIAN A VIDEO RECORDING OF IT, AND HE WAS BAFFLED HE ALSO EVEN HEARD THE NOISE HIMSELF. I ALSO NOTIFIED THEM THAT WHEN DRIVING AT HIGH SPEEDS IT WOULD SOUND LIKE A DOOR WAS OPEN, EVEN MY GUEST I HAVE HAD IN IT COMPLAINED TO ME THAT IT SOUNDS LIKE THE DOORS ARE OPEN. THE SERVICE REP TRIED TREATING ME LIKE A FOOL AND ROLLED MY BACK WINDOW DOWN A LITTLE THAN BROUGHT ME OUTSIDE AND SAID THIS IS WHY YOU ARE HEARING THE WIND NOISE, AND I HAD TOLD HER I WAS WATCHING YOU THE ENTIRE TIME YOU HAD ROLLED THE WINDOW DOWN, AND THAN SHE TRIED TO TELL ME SHE DIDN'T EVEN THOUGH I WATCHED HER DO IT, THIS PLACE TREATED ME LIKE I WAS CRAZY, AND DISRESPECTED ME IN-FRONT ME , AND I ALSO NOTED THAT SOME RUBBER SEALS WERE COMING OFF THE DOOR EDGES, WHICH SHOULD NOT BE HAPPENING, MAKING ME FEEL LIKE THIS CAR WASN'T WELL PUT TOGETHER AND COULD RUN INTO POSSIBLE FUTURE ISSUES. ONCE AGAIN VW TOLD ME THAT THERE IS NOTHING WRONG WITH MY CAR YOU ARE JUST HEARING STUFF, AND KICKED ME OUT THE DOOR WITH NO EXPLANATION AT ALL. *TR

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I WENT ON A ROAD TRIP PRIOR TO THIS VISIT, AND HAD A SCARY ISSUE WITH MY CAR WHERE IT HESITATED SEVERAL TIMES WHILE DRIVING, IT WAS HESITATING LIKE IT WAS OUT OF GAS BUT I JUST FILLED IT UP WITH OF COURSE THE RECOMMENDED GAS WHICH IS DIESEL. AFTER A COUPLE OF MINUTES IT STOPPED, WHICH I FOUND TO BE UNUSUAL CAUSE ITS TO NEW TO BE DOING THIS. THEN I STARTED TO HEAR AND NOTICE THAT UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR AGAIN BUT A LITTLE LOUDER THAN BEFORE, IT WAS ANNOYING ME SO BAD. I WAS HEARING A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING, THE ROUGHER THE ROAD THE LOUDER THE NOISE, WHEN I HIT A BUMP THE NOISE WENT WITH THE BUMP, THE SMOOTHER THE ROAD IT WAS LESS LOUD BUT STILL THERE. I TOOK IT TO VW AND THEY HAD TOLD ME THEY SCANNED IT AND FOUND NO FAULTS WITH THE HESITATION ISSUE, THAN I TOOK A RIDE WITH A TECHNICIAN WHO DID HEAR THE NOISE I WAS HEARING, THE TECHNICIAN EVEN NOTED IT ON MY PAPERS. WE THEN TOOK OUT A SIMILAR VEHICLE BUT I COULD NOT HEAR THE SAME NOISE, SO THE TECHNICIAN ADVISED ME TO TAKE IT BACK AGAIN IF IT GETS WORSE. I HAD TOLD THE TECHNICIAN IT IS NOT NORMAL, NO NEW CAR SHOULD BE MAKING THESE NOISES. NOT TO MENTION THE PERSON WHO HAD SOLD THE CAR TO ME NEVER THANKED ME FOR THE PURCHASE AS WELL AS TOLD ME TO NEVER TALK TO HIM AGAIN, WHEN ALL I WAS TRYING TO DO WAS TO GET SOME HELP FROM HIM, BUT HE HAD TREATED ME LIKE GARBAGE AND MADE ME FEND FOR MY OWN. ON THIS VISIT THEY HAD SUPPOSEDLY DONE A MULTIPOINT INSPECTION ON MY VEHICLE, AND ONCE AGAIN STATED EVERYTHING TO BE NORMAL, NOTHING STATING ABOUT MY TIRES. *TR

NHTSA ODI 10586345

WHEN STARTING FROM A FULL STOP IN DRIVE MODE "D" I PRESSED THE ACCELERATOR AND THE CAR RESPONDED WITH ALMOST ZERO POWER TO ACCELERATE. IT JUST ROLLED FORWARD AS THOUGH I WASN'T PRESSING THE ACCELERATOR AT ALL MOVING 1 TO 2 MPH. AFTER 5 SECONDS OF PRESSING THE ACCELERATOR AND THE RPM CLIMBING SLOWLY, IT WOULD ACHIEVE NORMAL DRIVING POWER. EVEN AT SPEEDS OF 20-30MPH THE INITIAL RESPONSE UPON HITTING THE ACCELERATOR WAS THE SAME LAGGING RESPONSE. APPLYING THE GAS PEDAL FELT LIKE STARTING FROM A STOP WITH A MANUAL TRANSMISSION IN 5TH GEAR. I STOPPED THE VEHICLE SEVERAL TIMES, EVEN SHUTTING OFF THE CAR, WITHOUT ANY CHANGE IN THE BEHAVIOR DURING MY 10 MINUTE DRIVE. AFTER LEAVING THE CAR OFF FOR HALF HOUR THE PROBLEM DIDN'T YET RETURN. *TR

NHTSA ODI 10574144

I PURCHASED MY CAR 1 YEAR AGO HAS APPROXIMATELY 27K ON IT NOW BOUGHT IT WITH 1000 MILES ON IT AFTER A MONTH AFTER PURCHASING MY VEHICLE I STARTED IN SOME WOBBLING RUMBLING NOISES COMING FROM THE LEFT FRONT OF MY CAR I TOOK UP A DRIVE WITH THE TECHNICIAN THE TECHNICIAN HEARD THE SOUND THEY HAD MY CAR FOR FOUR DAYS DIDN'T EVEN GIVE ME A LOANER AND I MISSED SCHOOL BECAUSE SO. AFTER 4 DAYS THEY CAME UP WITH NO CONCLUSION HE TOLD ME TO BRING IT BACK WHEN IT GETS WORSE I BROUGHT MY CAR BACK SEVERAL TIMES AND AFTER EVERYTHING LOOK FOR THE FIFTH TIME THEY TOLD ME THAT MY TIRES ARE FEATHERING I WAS WONDERING WHY THEY TELL ME THAT NOW I'M NOT AFTER THE FIRST TWO TIMES. I THEN TOOK IT TO THE TIRE DEALERSHIP AND SEVERAL OTHER SECOND PARTY DEALERSHIPS WHEN THEY TOLD ME MY TIRES ARE FINE ALONG WITH ONE OF THE VOLKSWAGEN DEALERSHIPS. I AM NOW HAVING PERFORMANCE ISSUES WITH MY EXCELERATOR HESITATED IT SEEMS LIKE IT'S GURGLING AND SEEMING TO HAVE TROUBLES ACCELERATING NOW. MY MILES PER GALLON HAS DROPPED FROM 42 TO 38. I AM HERE IN A WHOOOING NOISE WHEN I'M RETURNING THE WHEEL ALL THE WAY RIGHT AND REVERSING AND IT'S COMING FROM THE LEFT SIDE LEFT FRONT SIDE WHERE THE ORIGINAL NOISE WAS, VW TOLD ME IT'S NORMAL. I'M ALSO HEARING THE SAME ISSUES MUST LIKE EVERYBODY ELSE'S WITH THIS CAR WITH ACCELERATING I'M HEARING WEIRD CRANKING NOISE THROUGH THE AC VENT WHICH IS A NORMAL AT HIGH RPM'S. JUST RECENTLY I HAD A PUT MY FOOT ALL THE WAY DOWN TO THE FOUR WITH MY BRAKES TO STOP THE CAR AND I DON'T KNOW WHY. I'M ALSO HEARING THE SAME ISSUES LIKE EVERYBODY ELSE WITH MY WINDOWS IT'S REALLY NOT LOUD AND NOISY AFTER ABOUT 50 MPH. THE DEALERSHIP IS YET TO COME UP WITH CLEAR ANSWER TO MY ISSUES THEY JUST TOLD ME TO BUY TIRES AND THEY WEREN'T EVEN SURE IF THE NEW TIRES WOULD FIX THE ISSUE OR NOT. THEY ALSO TELL ME I WON'T BE COVERED IN THE FUTURE IF SOMETHING HAPPENS. VW NEEDS TO BE INVESTIGATE. *TR

NHTSA ODI 10574001

MY JETTA DIESEL ENGINE WAS HYDRO-LOCKED DUE TO WATER BEING PULLED INTO THE ENGINE FROM THE INTERCOOLER. VOLKSWAGEN HAS A TSB (TECHNICAL SERVICE BULLETIN) PUBLISHED FOR THIS EXACT PROBLEM (FROZEN INTERCOOLER) - YET IS ONLY IMPLEMENTING OR OFFERING THIS TSB TO CUSTOMERS ON AN AS NEEDED BASIS. IN MANY CASES - THIS IS WAY TOO LATE. THIS IS A KNOWN PROBLEM AT VOLKSWAGEN -- AND BY NOT OFFERING THIS TSB TO ALL VW CUSTOMERS -- CATASTROPHIC ENGINE DAMAGE CAN OCCUR - IF THE RIGHT WEATHER CONDITIONS ARE MET. FOR MY VEHICLE, WHEN STARTING UP MY CAR - AT THE END OF THE DAY, TO LEAVE AND RETURN HOME --> WHEN STARTING THE CAR - IT ACTED AS IF THE BATTERY WAS DEAD. AT THIS POINT, WATER WAS INGESTED INTO THE 3RD CYLINDER, THE PISTON ROD OF THE 3RD CYLINDER WAS BENT, AND ENGINE DAMAGE WAS DONE. VW SHOULD NOT BE OFFERING THIS TSB TO ALL TDI (TURBO DIESEL ENGINE) OWNERS WHO COULD BE AFFECTED BY THE TSB. CATASTROPHIC ENGINE DAMAGE BY NEGLECTING TO PERFORM A KNOWN TSB IS CREATING A VERY DANGEROUS SITUATION ON THE ROADS. *TR

NHTSA ODI 10563647

CAR STALLS. IT IS A 6 SPEED MANUAL TRANSMISSION. TDI. CONTINUALLY STALLS. HAVE ALSO HAD 2 INSTANCES OF BRAKE GOING TO FLOOR BOARD. *TR

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