What 230 owners told NHTSA about the 2012 Volkswagen Cc

MY DAUGHTER HAS BOUGHT A CC VOLKSWAGEN FROM DEALERSHIP IN 2014... THE CAR HAS ANY PROBLEMS? SUCH AS THE AIR BAGS... ENGINE ,,,CAR STARTED IN ITS OWN RUNNING IN GARAGE ,,UNTIL BATTERY DIED ALL WIRES MELTED , I HAVE CALL VW ALL THEY DID WAS SEND A 1000 CREDIT ONLY TOO BE USED IF SHE BUYS A BRAND NEW CAR OR LEASE? SHE WAS IN A ACCIDENT . THREE TIMES,,, NOW? THE CAR A TOTALED? AIR BAGS DIDN'T PROTECT HER FIRST FEW TIMES AT ALL NOW SMACKED HER IN HER FACE ? THEY REPLACED MANIFOLD? NOT AIRBAGS? SHE COULD OF BEEN KILLED ... TAKING V,W TOO LONG TOO ADDRESS THIS PROBLEMS W AIRBAGS NOSE PUT HER AT RISK? MORE THEN ONCE ... NOT RIGHT ? THEY DO NOT SELL 2012 CC AT V W DEALERSHIP ANYLONGER YET CAME A WARRANTY WHICH HAS NOT HELPED HER? CARS WAS UNSAFE AS I TOLD VOLKSWAGEN USA,,, I WAS IGNORED ? WELL CAR A WRECK,, I BELIEVE AS ALWAYS HAVE AND HAVE NOTES EMAILS TELLING THEM THIS? TOTALED NOW? TOO? ENGINE LIGHT WAS ALWAYS ON CAR WAS NOT STABLE . BRAKE AIRBAGS ENGINE WIRES ELECTRICAL PROBLEMS W ON GOING THANK YOU QUESTION OR CONCERNS CALL ME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10946492

WEDNESDAY ON MY HOME I'M DRIVING GOING ABOUT 35MPH GEARING DOWN AS I AM COMING UP TO A TOLE BOOTH WHEN I NOTICE THAT BRAKES LITERALLY HAVE SHUT OFF. I'M PRESSING THE PETAL REPEATEDLY AS HARD AND AS FAST AS I CAN TO GET THEM TO WORK BUT THEY ENDED FAILING AND I RAN INTO SOMEONE AND WENT THROUGH THE TOLE BOOTH AND ROLLED STOPPED 80 YARDS AFTER THE CRASH BECAUSE THE BRAKES STILL DID NOT WORK AFTER THE CRASH .WITH AIRBAG NOT DEPLOYING. IT WAS A VERY TRAUMATIC EXPERIENCE, I NO LONGER FEEL COMFORTABLE IN A VEHICLE I WAS SO HAPPY WITH MOMENTS BEFORE THIS HAPPENED.

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ON 01/14/2013 AT APPROX. 6:00PM AFTER DRIVING UP TO A DRIVE THRU, I ENGAGED THE AUTOHOLD ON MY 2012 VOLKSWAGEN CC LUX PLUS. AFTER LEAVING THE DRIVE THRU, I WAS WAITING ON A SLIGHT HILL TO DRIVE ACROSS THE HIGHWAY TO ENTER INTO MY LANE OF TRAFFIC. THE AUTOHOLD HAD ENGAGED AND IT WAS HOLDING MY POSITION WHILE WAITING TO PULL INTO TRAFFIC. WHEN I PRESSED ON THE ACCELERATOR, THE VEHICLE UNPREDICTABLY AND RAPIDLY ACCELERATED FROM MY HELD POSITION. THE CAR SPED UP FROM A DEAD STOP ACROSS THE STATE HIGHWAY (MAYBE TO 30-45 MPH) IN A VERY DIRECT STRAIGHT PATH. THIS RAPID HIGH SPEED HAPPENED SO FAST THAT I WAS NOT ABLE TO CONTROL THE VEHICLE BEFORE IT HIT THE CURB ACROSS THE HIGHWAY, JUMPED THE SAME CURB AND CRASHED INTO A 10?-12? DEEP RAVINE AT A 35-45 DEGREE ANGLE. I WAS IN COMPLETE AND TOTAL SHOCK. AN INDIVIDUAL STOPPED ON THE HIGHWAY AND ASSISTED ME FROM THE RAVINE AND I WAS ABLE TO CALL FOR ASSISTANCE. A POLICE REPORT WAS FILED. THIS 2012 VOLKSWAGEN CC LUX PLUS HAS ONLY 5,425 MILES ON IT. IT HAS BEEN ONLY SERVICED BY VOLKSWAGEN AND NO OTHERS. IN THE PAST THIS 2012 VOLKSWAGEN HAD EXPERIENCED A PROBLEM WITH THE AUTOHOLD AT TIME OF ORIGINAL DELIVERY FROM THE DEALERSHIP (WHERE IT WAS PURCHASE BRAND NEW). THE SALES WOMAN WAS MODERATELY CONFUSED TO SAY THE LEAST WITH THE SUDDEN SURGE THE CAR EXPERIENCED WHEN SHE WAS ATTEMPTING TO EXPLAIN THE PARTICULAR FEATURE OF AUTOHOLD. SHE INDICATED AT THAT TIME, SHE DID NOT KNOW WHY IT WOULD HAVE DONE THAT AND JUST CONTINUED ON TO PROVIDE NEW CAR STUFF. BESIDES THE DELIVERY INCIDENT AND THE ACCIDENT, I HAVE HAD TWO OTHER BRIEF MINOR ACCELERATION (REV UP) ISSUES WHILE THE AUTOHOLD WAS ENGAGED. I NEVER THOUGHT IT WAS MUCH TO CONCERN MYSELF OVER AS THEY WERE ONLY WHAT I WOULD OF THOUGHT OF AS SLIGHT SURGES FOR THE TWO OCCASIONS. EACH TIME THE AUTOHOLD WAS ENGAGED THE CAR WANTED TO ACCELERATE, YET I WAS ABLE TO BRAKE TO STOP THE CAR.

NHTSA ODI 10494342