What 612 owners told NHTSA about the 2012 Toyota Prius V

THERE ARE TWO THINGS THAT OCCUR WITH MY BRAKES. ONE IS A CONSISTENT AND VERY LOUD GROAN WITH BRAKING AFTER ANY LENGTH OF TIME SITTING IDLE. THE OTHER IS WHEN THE BRAKES ARE APPLIED AND I MAY BE OVER A BUMP IN THE ROAD OR A POT HOLE OR ROCKS THE CAR LURCHES FORWARD QUICKLY AS IF I HAVE LOST CONTROL OF BREAKING. ALMOST LIKE HYDROPLANING WITHOUT WATER PRESENT. I HAVE TAKING THE CAR TO THE DEAL CONSISTENTLY SINCE THE NOISE BEGAN AND YET TO HAVE A FIX FOR IT. THEY SAY THERE IS NOTHING WRONG WITH THE BRAKES. HOWEVER I SPECIFICALLY HAD SOMEONE SIT IN MY CAR TO HEAR THE GROAN BECAUSE THEY SAID THEY WERE UNABLE TO DUPLICATE IT. THEY HEARD THE NOISE AND AGAIN COULD DO NOTHING TO MAKE IT STOP. *TR

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I WAS INVOLVED IN A FRONT END COLLISION WITH A BOBCAT FRONT END LOADER. I STRUCK THE IMPLEMENT BROADSIDE GOING 35 MPH. THERE WAS NO DAMAGE TO THE IMPLEMENT. MY CAR WAS TOTALED AND THE AIRBAG DEPLOYED. AFTER GOING TO THE HOSPITAL AND A CHEST X-RAY, ULTRASOUND, AND CT SCAN, IT WAS DIAGNOSED I HAD FRACTURED MY STERNUM. I AM SIX FEET TALL AND HAD MY SEAT ALL THE WAY BACK. I AM QUESTIONING WHETHER THERE HAVE BEEN ANY OTHER PEOPLE SUSTAINING A FRACTURED STERNUM DUE TO AN AIR BAG DEPLOYMENT AT 35 MPH? *TR

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I WENT TO START MY PRIUS V. AFTER IT WAS STARTED, A NUMBER OF THE WARNING LIGHTS CAME ON INCLUDING THE ABS AND STABILITY CONTROL. I WAS STUNNED SINCE I HAD MY 30000 MILE CHECK UP IN MAY WITH NO PROBLEMS. WHEN I TOOK IT TO THE DEALER FOR REPAIR, THE DEALER DETERMINED THAT RODENTS HAD EATEN THROUGH A NUMBER OF THE ELECTRICAL SYSTEMS BECAUSE OF THE SOY BASED WIRING. (I UNDERSTAND NOW THAT IT'S "BIOGRADABLE SOY BASED WIRING INSULATION.) I GENERALLY PARK MY CAR AT ONLY TWO LOCATIONS - MY HOME AND MY WORK. I HAD NEVER SEEN ANY RODENTS OF ANY TYPE! I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF ONE OF THE WIRES TO THE ENGINE, OR AIRBAGS, OR ANY SYSTEM FOR THAT MATTER SEPARATED WHILE I WAS DRIVING. APPARENTLY, TOYOTA IS AWARE OF THIS PROBLEM BUT IS TRYING TO DOWNPLAY IT! I WAS TOLD IT'S NOT A WARRANTY ITEM. MY CAR REQUIRES TWO NEW WIRING HARNESSES, THE ALARM WIRING, AND THE AIRBAG HARNESS PLUS OTHER REPAIRS. *TR

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WHEN GOING FROM PARK TO DRIVE FORWARD, THE CAR SLIPS INTO REVERSE!!! I'VE TAKEN IT TO TOYOTA MULTIPLE TIMES AND THEY SAY THEY FIND NOTHING WRONG! I HAVE TO BE VERY CAREFUL TO BE SURE THE CAR IS ACTUALLY IN DRIVE BEFORE MOVING IT OR I COULD BACK INTO SOMETHING OR SOMEONE BY MISTAKE. *TR

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I FELT A LOOSE NOISE BEHIND THE WHEEL OF THE CAR. TOOK THE CAR TO SERVICE WHERE I HAD BOUGHT IT AND THEY CERTIFIED THAT THE STEERING SHAFT NEEDS A REPLACEMENT @ 47,000 MILES. PRIUS MODELS FROM PREVIOUS YEARS HAVE A RECALL FOR THIS ISSUE. THE ISSUE IS NOT SOLVED, YET THEY CONTINUE TO HAVE THE DEFECT AND NO OTHER RECALL HAS BEEN ISSUED FOR THE SAME PROBLEM. THE REPAIR ESTIMATE IS AROUND 500.00 I HAVE HAD ABOUT TEN CARS IN MY LIFE AND IN NONE HAVE I EVER HAD THE WORRY OR NOT EVEN THE SOUND OF A LOOSE STEERING SHAFT. WE ARE TALKING ABOUT THE STEERING WHEEL... AND I HAVE A FAMILY OF 5.

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TURNING RIGHT FROM A STOP SIGN STOP, THE CAR TOOK OFF IN AN UNINTENDED ACCELERATION AND COULD NOT BE STOPPED UNTIL IT HIT A CURB. THE FORCE BROKE THE BALL JOINT OF THE DRIVER'S SIDE WHEEL CAUSING THE WHEEL TO TURN APPROX 45 DEGREES. THE CAR THEN SKIDDED ABOUT 20 YARDS AND CAME TO A STOP WITH THE MOTOR RACING. IT WAS A SINGLE CAR CRASH WITH NO BODILY INJURY. *TR

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THE STEERING COLUMN WAS A BIT LOOSE WHEN I BOUGHT THE CAR USED FROM A RENTAL OFFICE AT I 95 TOYOTA BRUNSWICK GEORGIA IT HAS GOTTEN WORSE AT 130000MILES ABOUT 90% HIGHWAY THEY TELL ME IT WILL COST $1100 DOLLARS TO REPLACE THE WHOLE COLUMN. *TR

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ON MULTIPLE OCCASIONS WHEN BRAKING IF I HIT A BUMP IN THE ROAD OR POTHOLE THE CARS SPEEDS FORWARD FOR A FEW FEET. IT FEELS LIKE THE BRAKES RELEASE CAUSING THE CAR TO STOP SLOWING DOWN. THIS IS VERY DISCOMFORTING. SO FAR I HAVE NOT BEEN IN ANY ACCIDENT THOUGH I FEAR THAT THIS COULD CONTRIBUTE TO AN ACCIDENT IF I HAD TO STOP SUDDENLY. *TR

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE FAILED TO DRIVE IN A STRAIGHT LINE AND DRIFTED TO THE LEFT AND RIGHT. THE CONTACT HAD TO CONSTANTLY ADJUST THE STEERING WHEEL. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 10. UPDATED 11/25/14*CN UPDATED 12/02/14*JB

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I WAS REAR ENDED WHILE STOPPED, BY A VEHICLE REPORTED TO BE DOING 40 MPH. MY VEHICLE SUSTAINED REAR BUMPER DAMAGE FROM THE CAR HITTING MINE AND FRONT BUMPER / ENGINE COMPARTMENT DAMAGE FROM THE CAR I SUBSEQUENTLY HIT. TOTAL DAMAGE IN EXCESS OF $11,000. THE AIR BAG DID NOT DEPLOY, BUT I DIDN'T KNOW IF THE IMPACT WAS SEVERE ENOUGH TO ACTIVATE IT. HOWEVER, WHEN REVIEWING THE REPAIR INVOICE, I NOTICED THE AIR BAG SENSOR WAS REPLACED. APPARENTLY IT SHOULD HAVE ACTIVATED THE SYSTEM BUT DIDN'T. *TR

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VEHICLE PASSENGER SIDE HID HEADLIGHT WENT OUT. VEHICLE IS LESS THAN 2 YEARS OLD WITH 40,000 MILES. *TR

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I WAS DRIVING ON MY RESIDENTIAL STREET AND STEPPED ON THE BRAKE TO SLOW DOWN TO MAKE A LEFT TURN INTO MY DRIVEWAY. THE CAR FAILED TO SLOW DOWN OR STOP, AND INSTEAD WENT OVER THE CURB, VEERING TO THE RIGHT AND SIDE SWIPED THE LEFT SIDE OF MY NEIGHBOR'S CAR, NARROWLY MISSING HIS GARAGE.THE CAR THEN SIDE SWIPED A TREE ON MY LEFT (ON PROPERTY BETWEEN MY AND NEIGHBOR'S PROPERTY.) THE FRONT END OF THE CAR CRASHED INTO A TREE, SAVING ME FROM ROLLING ABOUT 900 FEET TO THE STREET BELOW. THE ENTIRE TIME OF THIS INCIDENT THE BRAKES NEVER ENGAGED (PEDAL WAS DOWN TO FLOOR) AND I FRANTICALLY TRIED TO STEER TO AVOID HITTING ANYTHING. A WITNESS, STANDING ON THE STREET, CONFIRMED MY BRAKE LIGHTS WERE ON. CAR WAS SERVICED BY TOYOTA (WORLD CLASS INSPECTION) 15 DAYS BEFORE THE INCIDENT. INSPECTION REPORT INDICATED BRAKE FLUID LEVEL AND BRAKE LINING WERE "CHECKED AND OK." AFTER THE INCIDENT THE CAR WAS TOWED TO A REPAIR SITE WHERE THE OPERATOR DEMONSTRATED TO ME THAT THE BRAKES WERE NONEXISTENT AND THE BRAKE FLUID LEVEL WAS STILL APPROPRIATE. CAR WAS DEEMED TOTALED. *TR

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I WAS DRIVING ON THE HIGHWAY 59 FEEDER ROAD SOUTHWARDS TOWARDS UNIVERSITY BLVD IN THE LEFT MOST LANE. A CAR CAME AND HIT THE PASSENGER SIDE OF MY CAR. DUE TO THE IMPACT MY CAR ROLLED OVER ONTO THE CURB, HIT THE GRASS AND FLIPPED BACK INTO THE LANE AGAIN. I WAS IN COMPLETE AND UTTER SHOCK AND TRAUMA AND SOON ENOUGH I NOTICED THE BLOOD ON ME. MY LEFT SIDE (HEAD, SHOULDER AND ELBOW) WAS PAINING BADLY. MY SEAT BELT WAS STILL ON, MY LEG WAS ON THE BRAKE AND WINDOWS SHATTERED AND GLASS WAS ALL OVER THE PLACE, AIR BAGS WERE NOT DEPLOYED. I TURNED OFF THE ENGINE, MOVED SHIFT ROD INTO PARK POSITION AND APPLIED THE HAND BRAKE. A MAN AND HIS SON (I BELIEVE) WITNESSED THE ACCIDENT AND CAME TO ME WITHIN A FEW MINUTES. THEY CALLED EMS. WHILE WAITING FOR EMERGENCY TO ARRIVE, I GOT MY CELL PHONE FROM MY BACKPACK, WHICH WAS ON THE PASSENGER SEAT, AND CALLED MY FATHER. A FEW MINUTES LATER, ANOTHER PERSON, CAME UP TO ME AND SAID HE WITNESSED THE ACCIDENT AS WELL AND STAYED NEAR MY CAR. I DID NOT MOVE FROM THE DRIVERS SEAT OR OPEN THE DOOR BECAUSE I WAS TOO AFRAID TO OPEN THE DOOR...FEW MINUTES LATER, THE EMERGENCY PERSONNEL CAME. THEY OPENED THE CAR DOOR AND CLEARED A FEW THINGS AND PUT ME ON A STRETCHER. THEY PUT A NECK BRACE AND RESTRAINED MY HEAD FROM MOVING AND STRAPPED ME ONTO THE STRETCHER. THEY PICKED UP MY BACKPACK AS WELL. MY DAD CAME AS THEY WERE PUTTING ME ON THE STRETCHER. I WAS IMMEDIATELY RUSHED TO THE NEAREST ER. .. I HAVE CONCERN ABOUT THE AIRBAG. WHY THE AIRBAGS DID NOT DEPLOY?. WOULD YOU BE ABLE TO INVESTIGATE? I AUTHORIZE MY FATHER (PHONE NUMBER PROVIDED BELOW) TO DISCUSS ABOUT THIS INCIDENT. UPDATED 08-20-14 *BF UPDATED 8/28/2014 *JS ..UPDATED 09-09-14 *BF

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I STATED TO THE DEALERSHIP ON JUNE24,2013 THAT THE CAR FEELS LIKE IT RUNAWAY WHEN I BRAKE AND HIT A POTHOLE IN THE ROAD. THEY ROAD TESTED MY CAR AND COULDN'T DUPLICATE ANY ABNORMAL ISSUES WITH THE BRAKING. THEY VISUALLY INSPECTED THE BRAKES AND THEY FOUND NOTHING. THERE HAVE BEEN INCIDENTS WHERE I BRAKE AND HIT A POTHOLE AND JUT FORWARD EITHER ALMOST PASSING A RED LIGHT OR ALMOST HITTING A CAR IN FRONT OF ME. IT IS A VERY SCARY SITUATION. I WOULD HAVE DONE THIS COMPLAINT SOONER,BUT I WAS NOT AWARE OF THIS WEBSITE. I JUST HAPPEN TO SEARCH TO SEE IF ANYONE ELSE HAS THE SAME ISSUE WITH THEIR 2012 PRIUS V. THIS SCARY DANGEROUS SITUATION STILL CONTINUES TILL THIS DAY. *TR

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE JERKED AND MADE A LOUD NOISE. THE VEHICLE RESUMED TO ITS NORMAL ACCELERATION AFTER THE BRAKES WERE APPLIED. THE FAILURE OCCURRED ON THREE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 22,000. THE CONSUMER STATED WHEN SHE APPLIED THE BRAKE LIGHTLY, THE ENGINE REVVED UP AND THE VEHICLE DID NOT SLOW DOWN. THE CONSUMER HAS SINCE SOLD THE VEHICLE. UPDATED 09/23/14

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, IT STARTED TO ROLL AWAY IN REVERSE INDEPENDENTLY. THE CONTACT STATED THAT THE VEHICLE ROLLED ALL THE WAY INTO THE STREET KNOCKING HER DOWN TO THE GROUND AND INTO A MAIL BOX. THE CONTACT SUSTAINED A LACERATION TO HER LEFT LEG WHICH REQUIRED MEDICAL ATTENTION. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,900. *TR

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I WAS GETTING READY TO PULL OUT OF A PARKING SPACE IN A PARKING LOT. THE CAR WAS IN PARK, SO I PRESSED ON THE BRAKE, STARTED THE CAR AND PUT IT IN REVERSE. ALL OF A SUDDEN THERE WAS A LOUD ROAR AND THE CAR SHOT FULL SPEED IN REVERSE, COMPLETELY OUT OF CONTROL. IT CLIPPED THE BUMPER OF A PARKED CAR AND SOME SHOPPING CARTS, THEN BACKED INTO A WALL WHICH STOPPED THE CAR. MIRACULOUSLY NO ONE WAS INJURED. THE CAR HAS BEEN TOTALED. *TR

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AT APPROXIMATELY 14:35 ON SATURDAY MAY 24 2014, THE CAR BEHIND ME WAS HIT BY AN SUV THAT DIDN'T BRAKE WHEN HE CAME TO A TOTALLY STOPPED LONG LINE OF TRAFFIC ON HWY 101 SB. I ESTIMATE THAT THE SUV WAS TRAVELING AT A SPEED OF AT LEAST 55 MPH WHEN IT STRUCK THE CAR BEHIND ME. THE CAR BEHIND ME THEN STRUCK THE BACK OF MY 2012 PRIUS PLUG-IN VEHICLE PUSHING THE FRONT OF MY CAR INTO ANOTHER SUV IN FRONT OF ME. 4 VEHICLES WERE INVOLVED, OTHERS TOOK HEAVY DAMAGE. NONE OF MY AIRBAGS DEPLOYED, AND I BEGAN FEELING LOWER LEFT SIDE NECK PAINS THE DAY AFTER THE ACCIDENT. *TR

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WHEN OUR NEIGHBOR WITH A 2013 PRIUS KEY FAB ENTERS OUR 2011 PRIUS IT DISABLES THE IGNITION. IT WILL SOMETIMES ALLOW THE CAR TO START BY TOUCHING OUR KEY FAB TO THE IGNITION BUTTON HOWEVER IF ENGINE STOPS, LIKE AT A STOP LIGHT, IT WILL DISABLE THE IGNITION AGAIN NOT ALLOWING YOU TO START THE CAR UNLESS YOU PUT YOUR KEY FAB UP TO THE START BUTTON AGAIN. THE DEALER KNEW ABOUT THE SITUATION AND AGREED IT IS A SAFETY HAZARD BUT SAID TOYOTA WILL NOT FIX THE PROBLEM. *TR

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WHEN THE VEHICLE HITS A BUMP, ROCK OR UNEVEN ROAD WHILE DECELERATING, THE VEHICLE SUDDENLY ACCELERATES. IT FEELS LIKE WHEN YOU SKIP A STEP. I HAVE HAD THE VEHICLE SINCE DECEMBER 2012 AND THIS HAS HAPPENED ENOUGH TIMES THAT I DO NOT THINK ITS FORTUITOUS. THE SUDDEN ACCELERATION MAKES THE CAR TRAVEL A COUPLE OF FEET. UPDATED 12/5/2014 *JS

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE SPUN AROUND AND ROLLED OVER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A HEAD CONCUSSION AND A BULGING DISK IN HIS BACK INJURY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V014000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE CONTACT MENTIONED THAT THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.

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I WAS TRAVELING ABOUT 20 MILES AN HOUR DURING TRAFFIC HOUR WHEN I SAW THE CAR STOPPED IN FRONT OF ME. I HAD AT LEAST 4 CAR DISTANCE WHEN I APPLIED BRAKES. NORMALLY, I CAN FEEL THE SEAT BELT TIGHTEN, CARS JERKING OR SHAKE DUE TO ANTI-LOCK BRAKE WHEN YOU STEP ON THE BRAKE HARD. BUT THIS TIME, I DID NOT FEEL THE CAR SLOW DOWN WHEN I STEPPED ON BRAKE ALL THE WAY DOWN, IT CONTINUE TO CRUISE A LITTLE BEFORE IT SLOW DOWN, BUT BY THEN, I HAVE ALREADY HIT THE CAR IN FRONT OF ME. THIS CAR WAS SERVICED REGULARLY, DURING MY LAST VISIT 3 WEEKS AGO, I WAS NOTIFIED THAT MY CAR IS ON THE RECALL LIST FOR SOFTWARE UPDATE. *TR

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DRIVING THE INTERSTATE AT 65 MPH THE ENGINE STOPPED - WITH NO WARNING OF ANY KIND, THE AIR, DASH LIGHTS, RADIO, ETC ALL CONTINUED TO WORK. WE COASTED TO THE SIDE OF THE ROAD & RESTARTED THE ENGINE. WE PURCHASED NEW & HAD ALL THE REQUIRED MAINTENANCE DONE AT THE TOYOTA DEALERSHIP. WE LEARNED OF A RECALL ON THE NEWS IN FEBRUARY & TOOK THE CAR IN FOR THE REPAIR. (A SOFTWARE PROBLEM RELATED TO THE CAR ENGINE STOPPING WHILE DRIVING) WHEN WE LEARNED OF THE RECALL WE REMEMBERED THIS HAD HAPPENED TO US ABOUT A MONTH EARLIER, AGAIN, ON THE INTERSTATE AT 65 MPH & THOUGHT IT WAS JUST A FLUKE AT THE TIME. WE WERE VERY UPSET WHEN THIS LATEST INCIDENT HAPPENED AFTER HAVING THE RECALL REPAIR DONE ON THE CAR & HAVING DRIVEN A FEW THOUSAND MILES BETWEEN INCIDENTS. WE DROVE THE CAR DIRECTLY TO OUR DEALER'S SERVICE DEPT AND REPORTED THESE FACTS TO THE SERVICE MANAGER. THEY IMMEDIATELY TOOK IT IN AND TRIED TO DETECT ANY EVIDENCE OF THE INCIDENT. THEY TOLD US THAT THEY ALSO CONTACTED TOYOTA CORPORATE TECHNICAL SERVICES FOR ASSISTANCE. THEY WERE NOT ABLE TO FIND ANY EVIDENCE OF THE INCIDENT. AS WE ARE NOW AFRAID TO DRIVE THE CAR, THEY GAVE US A CAR TO DRIVE UNTIL THE PROBLEM COULD BE RESOLVED. WE DON'T WANT TO SEE THIS CAR SOLD TO AN UNSUSPECTING DRIVER. WE FEEL THIS IS A LIFE THREATENING DEFECT AND TOYOTA SHOULD REPURCHASE THE CAR FROM US AT A FAIR VALUE SO THAT WE COULD REPLACE IT WITH ANOTHER CAR. WE CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER YESTERDAY BY PHONE AND FILED A FORMAL COMPLAINT, THEY OPENED A FILE AND GAVE US A CASE NUMBER. TODAY WE WERE CONTACTED BY PHONE BY A TOYOTA REGIONAL ANALYST AND WERE TOLD THAT SINCE THEY CANNOT FIND ANY EVIDENCE OF THE INCIDENT BY USING THEIR COMPUTER SYSTEM WE WOULD NEED TO FILE A LEMON LAW COMPLAINT. WE TOLD HIM THAT WE EXPECT TOYOTA TO RESOLVE OUR ISSUE - WE SHOULD NOT HAVE TO PROVE THE DEFECT. HELP. *TR

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE LOST CONTROL OF THE VEHICLE AND CRASHED. THE CONTACT COULD NOT RECALL WHAT THEY CRASHED INTO. UPON IMPACT THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 43,230.

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