What 684 owners told NHTSA about the 2012 Toyota Prius C

OUR 2012 PRIUS V HAS CONTINUOUSLY BEEN BURNING OIL AT AN ALARMING RATE. IT WAS PUT THROUGH AN OIL CONSUMPTION TEST AT THE DEALERSHIP AND THEY CLAIMED NOT TO KNOW WHAT THE PROBLEM WAS (JUST THAT THE CAR WAS GETTING OLDER AND WE SHOULD PROBABLY BUY A NEW ONE), EVEN THOUGH THEY HAVE ISSUED A TSB TO DEALERSHIPS ABOUT THIS PROBLEM. AT THIS POINT, WE ARE BARELY ABLE TO DRIVE THE CAR ANY DISTANCE WITHOUT HAVING TO PUT MORE OIL IN. WE HAVE ALWAYS KEPT UP ON THE MAINTENANCE FOR THE VEHICLE, WE RECENTLY REPLACED THE HEAD GASKET AND THE COOLANT IN THE CAR, BUT NOW THE CAR JUST RUNS HOT WITH THE FAN RUNNING ALL THE TIME AND THE OIL IS CONSISTENTLY BURNING. WE'VE NEVER HAD TO PUT OIL INTO THE CAR OURSELVES BETWEEN MAINTENANCE SESSIONS AND NOW THEY HAVE US COMING IN TO CHANGE OIL EVERY 5K MILES INSTEAD OF EVERY 10K MILES AS BEFORE. EVEN THEN, WE ARE STILL HAVING TO ADD OIL IN BETWEEN VISITS. I BOUGHT THE CAR AS A COMMUTER VEHICLE, IT HAS ABOUT 200,000 MILES ON IT, DRIVING IT 5 DAYS PER WEEK, ABOUT 100 MILES PER DAY. DEPENDING ON THE QUOTE TO FIX IT (FROM A NON DEALER BECAUSE THEY WON'T ACKNOWLEDGE THERE'S A PROBLEM), I WILL PROBABLY HAVE TO TRADE THE CAR IN AT A MINIMAL VALUE IN ORDER TO PURCHASE A NEW CAR, WHICH I REALLY CANNOT AFFORD TO DO RIGHT NOW. THIS PROBLEM IS ONLY OCCURRING WHEN THE CAR IS MOVING. THERE IS NO LEAK, AS IT WOULD BE EVIDENT ON MY DRIVEWAY. I MOSTLY DRIVE THE CAR ON THE HIGHWAY.

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AFTER THE LATEST HYBRID SOFTWARE UPGRADE ON MY CAR WE NOTICED THAT THE GAS MILEAGE DROPPED BY 10%. THEN AS WE WERE DRIVING IN HEAVY TRAFFIC ON A TWO LANES FOUR DIFFERENT WARNING LIGHTS CAME ON TWO WHICH WERE FOR THE BRAKING SYSTEM AND TWO OTHERS FOR THE HYBRID SYSTEM. TOOK THE CAR TO THE TOYOTA SHOP AND THEY FOUND THE HYBRID BATTERS NEEDED TO BE REPLACED AT 63,000 MILES.

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BOTH DRIVER AND PASSENGER SIDE LOW BEAM HEADLIGHTS FAIL FREQUENTLY (EVERY 3-6 MONTHS) MAKING DRIVING IN THE EARLY MORNINGS AND NIGHTTIME VERY DANGEROUS, AS THEY FAIL UNEXPECTEDLY. THE MOST DANGEROUS SITUATION FOR US WITH THE HEADLIGHT FAILURE IS WHEN WE WERE DRIVING AT NIGHT IN THE MOUNTAINS AND BOTH LOW BEAMS FAILED AT THE SAME TIME. THANKFULLY THE HIGH BEAMS WERE FUNCTIONING. THE FACT THAT THERE IS A RECALL FOR 2010 AND 2011 MODELS BUT THE 2012 MODEL PRIUS IS EXCLUDED US VERY CONCERNING CONSIDERING THE ISSUE IS THE SAME ACROSS YEARS.

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VSA, AVS, AND BRAKE LIGHTS ON WITH DECREASED RESISTANCE IN PETAL. BRAKES WILL RETURN TO NORMAL WITHOUT WARNING PERIODICALLY WHILE DRIVING. THIS MAKES DRIVING AND STOPPING UNSAFE AND UNPREDICTABLE.

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HEADLIGHTS BURN OUT IN LESS THAN 6 MONTHS DUE TO DEGRADATION OF THE WIRING HARNESS. AS THE VEHICLE AGES, HEADLIGHT LIFE DECREASES DRAMATICALLY. THIS IS A SAFETY HAZARD. IN THE MOST RECENT BULB FAILURE, BOTH BULBS FAILED ON THE SAME DAY - AND ONLY BECAME APPARENT THAT NIGHT..

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EXCESSIVE OIL CONSUMPTION STARTED 70,000 MILES. BURN OIL 1QT EVERY 1000 MILES GETTING WORSE

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I HAVE A RECALL ON MY PRIUS FOR SOFTWARE AND IT SAYS ON YOUR SITE THAT IF I HAVE A PROBLEM WITH MY INVERTOR THEY SHOULD FIX IT OR REPAIR IT FOR FREE MY CAR HAD THIS PROBLEM 1 WEEK AGO AND MY INVERTOR FAILED AND I WENT TO TOYOTA TODAY THEY GAVE ME AN APPOINTMENT TODAY AND THEY SAID THEY CONTACTED TOYOTA JAPAN AND THE RECALL GOT REJECTED FOR THE INVERTOR PART THEY SAID I SHOULD FIX MY INVERTOR FIRST THEN THEY WILL DO THE RECALL OF THE SOFTWARE! AND IT COSTS 3000 JDS HERE IN JORDAN ITS TOO EXPENSIVE WHAT SHOULD I DO?

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NHTSA RECALL #18V-684 I WAS DRIVING ON THE STREET WHEN CHEQ HIBRID SISTEM SIGN CAME ON, AFTER I GOT THIS MASAGE, I DID DROVE FOR A WHILE TIL STOP ON A SAFE PLACE, WHEN TURNING IT BACK ON WITH THE BREAK PEDAL PUSHED, THE SISTEM DID NOT GET A READY LIGHT, WHICH MEANS ABLE TO MOVE, SO I CALLED AAA (A TOWING SERVICE). WE WENT TO A WEST COVINA TOYOTA DEALER. THE SERVICE MAN MANNY TOLD ME IT MAYBE IS ABOUT THE RECALL ON THIS VEHICLE. WHEN VEHICLE WAS READY MANNY TOLD ME ON THE PHONE THAT IT WAS A LOOSE WIRE AND WHEN I GOT AT THE DEALER HE SHOW ME A SWITCH (NOT A WIRE) THAT IT IS IMPOSIBLE TO UNLOCK IT BY IT SELF, IT HAS TO BE MOVE BY A FINGER IN ORDER TO UNLOCK IT OR LOCK IT BACK ON, SO MY POINT IS THAT I FEEL THAT THEY ARE TELLING ME THAT JUST TO CHARGE ME AND I BELIEVE THAT THEY ARE MAKING THIS UP. I DID TALK TO THE MANAGER GARY KUFTEDJIAN, HE GOT MAD AT ME BECAUSE I DID NOT WANT TO SIT DOWN AND TOLD ME THAT I WAS NO RESPECTING HIM JUST BECUASE I DID NOT HAVE A SIT, I TOLD HIM THAT THE ISSUE WITH THE VEHICLE WAS THE NEED OF THE UPDATE ( THE RECALL ) NOT THE SWITCH THE THEY SAID SO I TOLD HIM THAT I DID NOT HAVE TO PAY FOR IT AND HE TOLD ME THAT IF I DO NOT PAY THAT I HAVE TO LEAVE MY VEHICLE AN OTHER DAY FOR THEM TO CHEQ IT AGAING AND I SAID WHY IF THE VEHICLE IS READY? AND HE SAID TO CHEQ IT UP AGAIN, SO I PREFER TO PAY 139.00 DOLLARS AND COMPLAIN ABOUT IT AFTER... SO I DID A COMPLAIN TO THE TOYOTA HEAD QUARTERS REFERENCE # [XXX] I DID SPEAK WITH MRS. BETH . IF YOU NEED MORE PICTURES PLEASE SEND ME AN EMAIL SO I CAN SEND MORE EVIDENCE ABOUT THIS CASE ...THANK YOU PLEASE CALL ME IF ANY AS WELL .. [XXX] MY EMAIL IS [XXX] THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

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TRACTION, BRAKE AND ABS LIGHTS ALL CAME ON AT ONCE, PRATICALLY LOST ALL BRAKING WHILE DRIVING BUT ABLE TO SLOWLY STOP. SQUISHY BRAKES. "PUMP" SOUNDING NOISE LIKE IT'S HAVING TROUBLE PUMPING BRAKE FLUID.

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I LIVE IN AN APARTMENT COMPLEX IN ILLINOIS, AND I DO NOT HAVE A GARAGE. I THINK THAT SOME, IF NOT ALL, OF MY TIRES WERE STOLEN OVERNIGHT WHILE I WAS SLEEPING. I DO NOT HAVE A CAR ALARM. I BOUGHT 4 NEW AND VERY INEXPENSIVE TIRES TODAY. THE TIRE THEFT COULD HAVE HAPPENED IN MY PARKING LOT, OR AT AN AUTO-BODY SHOP LIKE NTB WHILE I WAS GETTING AN OIL CHANGE. I THINK IT WAS THE NTB IN DEKALB, ILLINOIS. I AM NOT 100% SURE IF THIS IS WHERE IT HAPPENED.I AM NOT SURE WHEN IT HAPPENED. MY TIRES WERE SO BALD, THAT I ALMOST LANDED IN THE DITCH. CAN YOU PLEASE START A DOT TIRE IDENTIFICATION NUMBER REGISTRATION FORM ONLINE VIA YOUR WEBSITE? IT WOULD BE EASIER TO TRACK TIRES BOUGHT BY HONEST AND HARD-WORKING MIDDLE-CLASS AMERICANS. ALSO, ARE ALL 4 DOT ID NUMBERS SUPPOSED TO BE THE SAME IF YOU BUY 4 NEW TIRES ALL AT ONCE? THE DOT ID NUMBER IS LOCATED ON EVERY TIRE APPROVED BY THE NHTSA. I WOULD UPLOAD PICTURES OF ALL 4 OF MY NEW TIRES IF THAT WAS THE OPTION. PLEASE HELP HONEST PEOPLE SAVE MONEY AND TIME! MC FROM ILLINOIS.

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WHEN I WAS MAKING A RIGHT TURN I HEARD A LOUD "BOOM" SOUND AND HAD TO GRAB MY STEERING WHEEL HARD SO I WOULDNT DRIFT ONTO THE OTHER LANE BECAUSE MY CAR WAS SHAKING AND SKIDDING THEN RIGHT AFTER MY CAR EMERGENCY DASH LIGHTS CAME ON AND TOLD ME SYSTEM FAILURE PARK YOUR CAR IMMIDENTLY KEEP IN MIND WHILE THIS WAS HAPPENING MY CAR ONLY WENT UP TO TWENTY MILES PER HOUR WITH MY CAR MAKING A LOUD SOUND AS IF I WAS GOING 80 MPH IT SOUNDED LIKE I WAS SPEEDING WHEN I WAS ONLY GOING ABOUT TWENTY MILES PER HOUR.

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I HAVING A PROBLEM WITH THE BRAKE BOOSTER ON MY PRIUS AND THE TOYOTA DEALERSHIP I WENT TO SAID I NEED TO REPLACE BOTH THE MASTER CYLINDER AND BOOSTER PUMP WHICH WOULD BE 3000 DOLLARS WORTH OF PARTS AND LABOR. AFTER RESEARCH THIS ISSUE I HAVE FOUND SERVAL PEOPLE HAVE THE SAME ISSUE. ALSO THE PARTS ARE ON BACK ORDER, SHOWING YOU HOW BIG OF ISSUE THIS IS. THE BREAKING SYSTEM FELT SPONGY, MY TRACTION CONTROL BRAKING SYSTEM AND ABS LIGHTS CAME ON. THANKFULLY I HAD JUST A COUPLE OF FEET TO MY DRIVEWAY.

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CAR EXPERIENCED GREATLY DIMINISHED BRAKING POWER ON INTERSTATE 75 PRIOR TO APPROACHING HEAVY TRAFFIC BACKED UP TO EXIT. MANY WARNING LIGHTS ILLUMINATED ON THE DASH: BRAKE, ABS, ETC. TOYOTA HAS ALREADY ISSUED A WARRANTY EXTENSION FOR THIS ISSUE FOR THE STANDARD MODEL PRIUS, AND I BELIEVE THIS IS A SAFETY HAZARD ON THE PRIUS V WAGON AS WELL.

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ENGINE MISFIRING AT START. WHILE AT INTERSECTION IN CITY AND TURNING LEFT, ACCELERATING AND TRIGGERING THE COMBUSTION ENGINE, MISFIRING CAUSING JERKING AND LACK OF ACCELERATION ALMOST CAUSING A STALLED CAR IN ONCOMING TRAFFIC. CHECK ENGINE LIGHT ON. SERVICE SAYS MISFIRING CAUSED BY FAULTY HEAD GASKET. APPEARS TO BE SYMPTOMATIC OF GEN 3 PRIUS.

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SOON AFTER GETTING A RECALL SOFTWARE UPDATE FOR THE HYBRID SYSTEM, THE CAR DISPLAYED HYBRID SYSTEM CHECK MESSAGE AND LOST POWER. CAR HAD TO BE TOWED. CREATED AN EXTREMELY DANGEROUS SITUATION DUE TO NATURE OF PROBLEM WHILE DRIVING ON THE ROAD AND HAD TO PULL OVER RIGHT AWAY.

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WHEN I DRIVE OVER ANY TYPE OF BUMP, (POTHOLE, SPEED BUMP, ETC) AND MY FOOT IS ON THE BRAKE....THE CAR WILL SUDDENLY SPEED-UP INSTEAD OF SLOW DOWN. VERY DANGEROUS SITUATION AND IT HAPPENS EVERY TIME.

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WHEN THE BRAKES ARE APPLIED AND GOING OVER A ROUGH ROAD SURFACE, OR POTHOLE, THE BRAKE WARNING LIGHT APPEARS, AND THE BRAKES SUDDENLY STOP FUNCTIONING UNTIL BACK ON A SMOOTH ROAD SURFACE. THIS HAPPENS ALL OF THE TIME UNDER THESE CONDITIONS. IT IS REALLY SCARY WHEN THE VEHICLE SUDDENLY LOSES ALL BRAKING WHILE TRYING TO STOP. I HAVE A 2012 TOYOTA PRIUS AND A 2010 TOYOTA PRIUS. THEY BOTH HAVE THE SAME PROBLEM WITH THE ABS BRAKING SYSTEM. CANNOT UNDERSTAND WHY THIS IS NOT A FULL RECALL ON THIS POTENTIALLY DANGEROUS CONDITION.

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TAKATA RECALL I AM WRITING BECAUSE MY VEHICLE'S HALOGEN LOW BEAM HEADLAMP BULB LIFETIME IS SHORTER THAN EXPECTED AND TOYOTA SEEMS UNWILLING TO RESOLVE THE ISSUE WITH ME. AFTER SEARCHING THE INTERNET, I FOUND THAT THE SHORT BULB LIFESPAN IS A COMMON PROBLEM WITH 2010- 2012 TOYOTA PRIUS VEHICLES. I AM NOW CHANGING THE BULBS EVERY COUPLE OF MONTHS.TOYOTA OFFICIALLY STATES IN THEIR 'CUSTOMER SUPPORT PROGRAM ZHB CERTAIN 2010- 2012 MODEL YEAR PRIUS COVERAGE FOR HALOGEN LOW BEAM HEADLAMP BULBS' THAT THIS PROBLEM IS COVERED UNDER THEIR WARRANTY: IF THE OWNER EXPERIENCES THE CONDITION DESCRIBED ABOVE, HE/SHE SHOULD CONTACT A LOCAL AUTHORIZED TOYOTA DEALERSHIP FOR DIAGNOSIS. IF THE CONDITION IS VERIFIED, THE DEALER WILL INSTALL VOLTAGE ADJUSTMENT WIRE HARNESSES AND REPLACE THE HALOGEN LOW BEAM HEADLAMP BULBS WITH NEW ONES AT NO CHARGE TO THE CUSTOMER.' WHEN I TOOK MY CAR INTO A TOYOTA AUTO NATION IN HAYWARD FOR SERVICE ON SATURDAY 3/9/19. I WAS TOLD THIS WARRANTY EXPIRED ON FEBRUARY 2019, AND IF I WANTED TO FIX THIS PROBLEM IT WOULD COST BETWEEN $500- $600. I EXPLAINED THAT I HAD A DOCUMENT FROM TOYOTA HEADQUARTERS THAT HAS A DIFFERENT DATE OF OCTOBER 31, 2019. THE SERVICE PERSON SAID, HE WOULD CHECK THE DATE AND EMAIL ME BACK. HE EMAILED ME BACK ON WITH THIS REPLY: 'UNFORTUNATELY AS PER TOYOTA YOUR VIN DOESN'T NOT SUPPORT THAT TSB AND BECAUSE YOUR VIN DOES NOT APPLY TO THE TSB OUR PARTS DEPARTMENT CANNOT ORDER PARTS TO SUPPORT THE REMEDY FOR YOUR VIN AS THEY ARE UNAVAILABLE.' I FEEL THAT TOYOTA DOES NOT WANT TO REPAIR THIS KNOWN SAFETY HAZARD, UNLESS I PAY OUT OF POCKET FOR THE PARTS AND LABOR. THE LINK ALSO INDICATES THAT THERE ARE 'APPROXIMATELY 390,000 VEHICLES COVERED BY THIS CUSTOMER SUPPORT PROGRAM' AND THAT 'THIS COVERAGE WILL BE OFFERED UNTIL OCTOBER 31, 2019, REGARDLESS OF MILEAGE.' .

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO DELLA TOYOTA (32 DELLA DR, PLATTSBURGH, NY 12901), BUT A DIAGNOSIS WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

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VEHICLE WAS SERVICED FOR SAFETY RECALL J0V. AFTER SERVICE, IN CAR ELECTRONICS SYSTEMS DID NOT WORK PROPERLY: NAVIGATION, BLUETOOTH/PHONE INTEGRATION, AUDIO SYSTEM. DEALER REFUSED TO ACKNOWLEDGE THAT RECALL SERVICE WAS RESPONSIBLE.

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THE CAR HAS BEEN SUFFERING ALL OF THE BRAKE SYMPTOMS FOR THE RECALL OF THE 2010 PRIUS BRAKE BOOSTER SYSTEM. I'VE REPEATEDLY COMPLAINED ABOUT LOSING BRAKING POWER WHEN THE ABS LIGHT COMES ON WHEN I GO OVER UNEVEN SURFACES SUCH AS RAILROAD TRACKS OR A POTHOLE. THE BRAKES HAVE BENN FARTING FROM DAY ONE WHILE SITTING AT A LIGHT OR PARKED IF THE BRAKES ARE DEPRESSED AND THEN SLIGHTLY RELEASED. AND NOW TODAY THE ABS BRAKES ARE ON WITH THE BATTERY LIGHT AND THERE IS LIMITED BRAKING POWER. I HAVE TO PUSH ALMOST ALL THE WAY DOWN BEFORE THE BRAKE ENGAGES. TOYOTA TELLS ME I NEED TO REPLACE THE BRAKE BOOSTER SYSTEM FOR $3500 AND THERE ARE ONLY 70,000 MILES ON MY 2012 CAR. I FEEL MY BRAKES HAVE THE SAME ISSUES AS THE 2010 RECALL AND MORE YEARS INCLUDING MINE ARE AFFECTED AND SHOULD BE RECALLED.

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TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS V. THE CONTACT STATED THAT THE HYBRID WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK, VIBRATED, AND STALLED. THE FAILURE CODE WAS CLEARED BY AUTONATION TOYOTA SOUTH AUSTIN (4800 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 518-6900) BEFORE THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE DEALER REPAIRED THE VEHICLE. SHORTLY AFTER, THE CONTACT WAS DRIVING AND THE HYBRID WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE SAME DEALER DIAGNOSED THAT THE HEAD GASKET MAY NEED TO BE REPLACED. A SECOND DEALER, CHARLES MAUND TOYOTA (8400 RESEARCH BLVD, AUSTIN, TX 78758, (512) 270-5055), DIAGNOSED THAT THE INVERTER NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

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CAR HORN STOP WORKING , IF THE STEERING WILL ITS TURN HALF WAY EITHER WAY IT WORKS , THE CAR ITS NOT THAT OLD FOR ELECTRICAL TO DO THAT

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I WAS COMING UP THE FREEWAY OFF RAMP AND MY CAR JUST TURNED OFF I HAD NO BRAKING I HIT SIX OTHER CARS ROLLED OVER AND WAS SEVERLY IMJURED IN THE HOSPITAL FORR THREE DAYS

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TAKATA RECALL. RIGHT AFTER RECALL NO 18V-684 UPDATE SYSTEM ON MY PRIUS AT LOCAL TOYOTA DEALER MY CAR BRAKES PEDAL BECOME VEIRD . WHEN I JUST START ON THE ENGINE THN START MOVING AND STOPING, THE BRAKE PEDAL IS REALLY UP AND NOT MOVING DOWN AND BRAKES CAR REALLY QUICK. AT THE SAME TIME WHEN I START DRIVING I HEAR THAT REAR WRITING BRAKES FOR ABOUT 1-2 MILES. THEN IT COME OFF AND BRAKE PEDAL GOES DOWN LITTLE BIT TO NORMAL POSITION AND WORKS GREAT. THIS IS HAPPEN EVERY TIME WHEN SHOT DOWN ENGINE AND START AGAIN TO GO SOMEWHERE. ITS REALLY DANGEROUS BACOUS THE POSITION OF BRAKE PEDAL SOMETIME UP SOMETIMES DOWN, CAN NOT PREDICT HOW SOON YOU CAN STOP WHEN ITS NEEDED. IT ALWAYS HAPPEN NOW WHEN I DRIVE IN MY CITY ROADS. I CAME BACK TO DEALER THAT DID UPDATE SYSTEM ON MY CAR, THEY SAID THAT I NEED TO PAY TO FIND OUT WHAT IS GOING ON WITH MY CAR, THEY WILL CHARGE ME EVEN IF THIS HAPPEN AFTER THEIRE RECALL UPDATE SYSTEM ON MY CAR. THIS IS HORRABLE.

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