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What 20 owners told NHTSA about the 2012 Mercedes-benz Sprinter 3500xd Crew Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (20)Crash / fire / injury (3)Electronic Stability Control (esc) (5)Speed control (5)Airbags (4)Electrical system (3)Transmission & drivetrain (3)Fuel system (2)Wheels (2)Engine (1)Fuel System, Diesel (1)Seats (1)

1 of 20 complaints match · Seats · crash/fire/injury only · clear filters

Jan 3, 2013Seats1 injury

MERCEDES UNITY CLASS B MOTORHOME. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT MALFUNCTION AND LEG INJURY. *SMD THE CONSUMER STATED HIS WIFE SUSTAINED A SERIOUS LEG CUT WHEN THE PASSENGER SEAT WAS MOVED ALL THE WAY BACK, DUE TO THE SIDE RAILS BEING EXPOSED. *JB

NHTSA ODI 10491201

Working with the data? Download all 20 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Mercedes-benz Sprinter 3500xd Crew Van verdict →