What 76 owners told NHTSA about the 2012 Mercedes-benz Gl-class

I purchased a this vehicle at a dealership Laurel Ford as is no warranty for $14,000 and not even in a week of me having it the key fob was not working and it’s been giving me problems so now it’s not is not reading the ignition switch and it won’t turn on it’s not drivable, and I have small three kids. I love it but the headache I can’t deal. Please help!!!!

NHTSA ODI 11635569

The contact owns a 2012 Mercedes-Benz GL350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags) and 22V315000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11467958

TAKATA RECALL SINCE JANUARY 2018 I HAVE BEEN WAITING FOR THE REPLACEMENT PARTS TO ARRIVE FOR THIS RECALL. I HAVE MOVED TO CANADA AND IN ORDER TO TRANSFER MY VEHICLE THERE CAN BE NO OUTSTANDING RECALLS. I HAVE BEEN CONTACTING MERCEDES FOR OVER A YEAR YET THEY ARE UNABLE TO PROVIDE ANY ANSWERS AS TO WHEN THE REPAIR WILL BE DONE. THIS RECALL HAS BEEN OUTSTANDING FOR FAR TOO LONG AND IS PREVENTING ME FROM TRANSFERRING MY VEHICLE.

NHTSA ODI 11219060

TAKATA RECALL. RECALL WAS ISSUED IN FEBRUARY 2016 AND I'M STILL WAITING FOR THE AIRBAG TO BE FIXED. MERCEDES BENZ HAS FAILED TO REMEDY MY CAR IN A TIMELY MANNER AND THEY HAVE NOT OFFERED ANY ALTERNATIVE SOLUTION, RENTAL CAR OR LOANER CAR WHILE I WAIT. IT HAS BEEN 39 MONTHS SINCE THE RECALL WAS ISSUED AND THERE IS NO INDICATION FROM MERCEDES WHEN THIS WILL BE FIXED.

NHTSA ODI 11208464

THE TAKATA AIRBAG RECALL DEFECT HAS NOT BEEN REPAIRED ON OUR MERCEDEZ FOR OVER 3 YEARS NOW. WE HAVE NOT BEEN ABLE TO RESELL IT DUE TO THE RECALL, VALUATION HAS DECREASED AS WELL DUE TO THE REPAIR NOT BEING PERFORMED BY THE DEALER. SHOULD THIS HAVE BEEN DONE IN A TIMELY MANNER? IT CLEARLY WAS NOT.

NHTSA ODI 11204392

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002, (844) 896-1944) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11194922

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DENVER (LOCATED AT 940 S COLORADO BLVD, DENVER, CO 80246, (303) 953-4581) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11192505

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (6500 PERIMETER LOOP RD, DUBLIN, OH 43017, (888) 854-8278) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11186221

NHTSA HEADQUARTERS 1200 NEW JERSEY AVENUE SE. WEST BUILDING WASHINGTON, DC 20590 TEL: 1-(888)-327-4236 TEL: 1-202-336-9550 EMAIL: NHTSA.WEBMASTER@DOT.GOV WEB: WWW.NHTSA.GOV REF: FORMAL COMPLAINT - 2012 MERCEDES-BENZ 450 GL- THE VEHICLE IS NOT SAFE TO DRIVE 1) FAILURE TO PERFORM SAFETY RECALL REPAIR IN TIMELY MANNER - 2) REFUSAL TO CONDUCT REPAIR UNDER ITS ORIGINAL MANUFACTURER WARRANTY 3) REFUSAL TO PROVIDE MONETARY COMPENSATION FOR DEFECTIVE AUTO PARTS & LABOR MR. SIR OR MADAM, THE PURPOSE OF THIS LETTER IS TO NOTIFY THE NHTSA THAT MERCEDES BENZ USA HAS FAILED TO PERFORM SAFETY RECALL REPAIRS IN TIMELY MANNER, AND, THE CORPORATION HAS ALSO REFUSED TO CONDUCT REPAIR UNDER ITS WARRANTY OBLIGATIONS FOR MY 2012 MERCEDES-BENZ 450 GL (VIN: XXXX) ACCORDING TO THE US SAFETY LAWS AND REGULATIONS. THIS LETTER MANDATES THAT MERCEDES BENZ USA SHOULD PERFORM ALL REQUIRED SAFETY RECALL REPAIR FOR DYSFUNCTIONAL AIRBAG INFLATORS AND DEFECTIVE REAR DOOR LOCK & MOTOR FOR OUR CORPORATE VEHICLE - 2012 MERCEDES-BENZ 450 GL IN TIMELY MANNER, NOT LATER THAN 15 DAYS BECAUSE : 1) MERCEDES BENZ USA HAS FAILED TO REFORM ORIGINAL SAFETY RECALL REPAIRS DURING LAST TWO YEARS ' SINCE FEBRUARY 9, 2016. 2) A DRIVER-SIDE EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH ' SIMPLY THE VEHICLE IS NOT SAFE TO DRIVE. (SEE ATTACHED COPIES). PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11182895

TAKATA RECALL - I AM FILING THIS COMPLAINT BECAUSE OF THE LENGTH OF THE RECALL GOING ON FOR 3 YEARS NOW, AND STILL IS NOT COMPLETE. MERCEDES HAS SEVERAL TIMES PUSHED OUT THE DATE THAT THE PARTS WOULD BE AVAILABLE. NOW, MERCEDES IS SHOWING THAT THE PARTS WILL BE AVAILABLE IN JUNE 2019. THIS IS A DANGEROUS PROBLEM THAT WE ARE EXPECTED TO CONTINUE TO DRIVE WITH THE RISK OF POTENTIAL INJURIES FROM THE AIRBAG INFLATOR BEING FAULTY. THEY SHOULD FIND THE MEANS AND PARTS TO FIX THIS ISSUES AS SOON AS POSSIBLE. THIS SHOULDN'T TAKE OVER 3 YEARS, AND IS SIMPLY UNACCEPTABLE.

NHTSA ODI 11175755

TAKATA RECALL. FEB 09,2016 . MANUFACTURER RECALL NUMBER2018030011 NHTSA RECALL NUMBER16V081 WHY IS THE RECALL STATUSRECALL INCOMPLETE/.REMEDY STILL NOT YET AVAILABLE???? I HAVE NOT EXPERIENCED ANY DIRECT ISSUE BUT WANT TO KNOW WHY IKNOWN PROBLEM IS NOT RECTIFIED?

NHTSA ODI 11162916

I RECEIVED 2 LETTER FROM MERCEDES BENZ USA REGARDING THE AIR BAG RECALL. THE 1ST LETTER GAVE ME A DATE IN MARCH FOR REPLACEMENT. THE 2ND LETTER STATED MY AIRBAG WOULD BE REPLACED IN JULY 2018. WHEN I CALLED THE DEALERSHIP THEY STATED THE REPLACEMENTS HAVE YET TO BE RECEIVED AND TO CALL MERCEDES CORPORATE

NHTSA ODI 11122103

I RECEIVED A LETTER FROM MERCEDES BENZ USA GIVING ME A DATE THE REPLACEMENT PARTS FOR A AIRBAG RECALL REPLACEMENT WILL BE AVAILABLE AROUND MARCH 31, 2018. IT IS JUNE 26 AND THE PARTS ARE STILL NOT AVAILABLE. WAITING FOR ALMOST 12 MONTHS TO HAVE THE AIRBAG RECALL REPLACEMENT PARTS. THIS IS A SERIOUS SAFETY HAZARD TO WAIT ALMOST A YEAR TO BE REPAIRED.

NHTSA ODI 11104138

TAKATA RECALL HAS NOT BEEN RESOLVED.

NHTSA ODI 11089291

TAKATA RECALLS HELLO, I AM CURRENTLY STATIONED IN GERMANY AND NEED TO SHIP MY VEHICLE BACK BUT CAN'T WITH THIS OPEN RECALL WHICH WAS GENERATED AFTER DEPARTING FROM THE US. HOW DO I GET AN EXCEPTION TO THIS RECALL UNTIL THE VEHICLE ARRIVES IN THE US? THANKS, MATT

NHTSA ODI 11079501

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ SAN JUAN, 400 E EXPY 83, SAN JUAN, TX 78589 (956) 436-5702) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11061250

TAKATA RECALL THERE HAS BEEN NO ACCIDENT BUT IF THERE WAS IT COULD BE FATAL. I LIVE IN A HOT, HUMID AREA THAT IS SUPPOSED TO HAVE THE AIRBAG REPLACED BEFORE OTHER AREAS. MY COMPLAINT IS THE PARTS HAVE NOT BEEN ALLOCATED FOR MY CAR. NEED IT DONE!

NHTSA ODI 11056672

TAKATA RECALL. HAVE NOT BEEN ABLE TO REPLACE AIR BAG IN MY CAR YET BECAUSE I HAVE BEEN TOLD THERE IS NOT A REPLACEMENT YET. HERE IT IS ALMOST 2018.

NHTSA ODI 11056227

TAKATA RECALL MB ISSUED A RECALL FOR THE PASSENGER SIDE TAKATA AIRBAG IN FEB 2016. WE STILL HAVE NOT HAD THE AIRBAG REPLACED. WE CAN'T USE THE VEHICLE DUE TO RISK OF INJURY OR DEATH IN EVEN A MINOR ACCIDENT RESULTING IN THE DEPLOYMENT OF THE FAULTY AIRBAG WITH AN INFLATOR THAT COULD CAUSE EXPLOSION OF METAL FRAGMENTS IMPACTING PASSENGERS. NHTSA RECALL NUMBER 16V081

NHTSA ODI 11054803

TAKATA RECALL: CONTACTED THE COMPANY STILL NO WORD ON REPLACEMENT OF AIRBAG

NHTSA ODI 11053760

TAKATA RECALL: I HAVE CONTACTED MERCEDES BENZ NUMEROUS TIMES CONCERNING THE RECALL AND I CANNOT GET A STRAIGHT ANSWER. THE LAST TIME (A FEW WEEKS AGO BY CORPORATE) I WAS TOLD THAT SINCE THEY HAVE HAD NUMEROUS AIRBAGS GO OFF AND NO ONE WAS TERRIBLY INJURED (I.E. SHRAPNEL) NOT TO BE CONCERNED ABOUT THE RECALL. I HAVE ALSO BEEN TOLD THAT THEY CANNOT GET THE NEW PARTS. THIS IS THE STORY THEY ARE TELLING SINCE DAY ONE OF THE RECALL. I HONESTLY DON'T THINK MERCEDES BENZ HAS ANY INTENTION OF FIXING THIS DANGEROUS ISSUE. THIS IS VERY UPSETTING SINCE I FEEL I AM DRIVING MY FAMILY AROUND IN A TIME BOMB DUE TO THE UNCERTAINTY OF THESE AIR BAGS. ISN'T THERE ANYTHING YOU CAN DO? I TRULY BELIEVE THEY ARE LYING SINCE THEY DO NOT WANT TO FIX THESE AIRBAGS AND HAVE PRETTY MUCH SAID THEY ARE NOT GOING TO DO SO BASED ON MY LAST CONVERSATION. THIS IS THE INFORMATION COMING FROM CORPORATE.

NHTSA ODI 11053702

TAKATA RECALL

NHTSA ODI 11051889

TAKATA RECALL ON AIRBAG AND MERCEDES DEALERSHIP DOES NOT HAVE PARTS TO REPAIR SAID AIRBAG

NHTSA ODI 11051439

TAKATA RECALL -THE RECALL WAS OVER 1 YEAR AGO AND STILL DEALER SAYS THAT THERE ARE NO REPLACEMENT AIRBAGS YET

NHTSA ODI 11044287

TAKATA RECALL. MY CAR HAS AN AIRBAG AFFECTED BY THE RECALL, YET MERCEDES HAS NOT OFFERED TO REPLACE IT. I RECEIVED A RECALL NOTICE BUT THERE IS NO ACTION TO TAKE.

NHTSA ODI 11042861