Home · 2012 Mercedes-benz E-class Wagon · Complaints

What 233 owners told NHTSA about the 2012 Mercedes-benz E-class Wagon

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (233)Crash / fire / injury (9)Airbags (92)Fuel system (37)Electrical system (22)Brakes (21)Engine (20)Suspension (15)Steering (12)Transmission & drivetrain (10)Body & structure (8)Seats (7)

92 of 233 complaints match · Airbags · clear filters · page 3 of 4

Feb 13, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11072692

Feb 6, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN IN FOR SERVICE AT WALTER'S MERCEDES-BENZ OF RIVERSIDE (3213 ADAMS ST, RIVERSIDE, CA 92504), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11067287

Jan 10, 2018Airbags

TAKATA RECALL - I WAS NOTIFIED WHEN I PURCHASED MY MERCEDES BENZ E350 COUP IN APRIL OF 2017 A RECALL WAS NECESSARY. I HAVE REPEATEDLY CONTACTED MERCEDES BENZ OF HENDERSON, NV TO REPLACE THE PASSENGER AIRBAG. THEY SAY THERE IS NO REMEDY AVAILABLE AS OF YET AND NONE IN THE NEAR FUTURE. I AM CONCERNED THE AIRBAG MAY DEPLOY AND INJURE OR KILL MYSELF OR MY PASSENGER. I NEED TO KNOW WHAT STEPS TO TAKE TO REMEDY THE RECALL FAILURE OF MERCEDES BENZ. NO PROBLEMS AS OF YET BUT AM CONCERNED FOR THE FUTURE.

NHTSA ODI 11061932

Jan 9, 2018Airbags

RECEIVED SAFETY RECALL INTERIM NOTICE OF PASSENGER AIR BAG BEING RUPTURE ON MARCH 2017 IT'S BEEN ABOUT TEN MONTHS, AND NO REPLACEMENT LETTER YET, THANK YOU

NHTSA ODI 11061494

Jan 3, 2018Airbags

TAKATA RECALL RECEIVED MAIL SAYING THE AIRBAG MAY KILL ME BUT THE PARTS WILL NOT BE AVAILABLE UNTIL DECEMBER 31, 2018, ALMOST 12 MONTHS FROM TODAY.

NHTSA ODI 11058361

Jan 2, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF SARASOTA, 4754 CLARK RD, SARASOTA, FL 34233) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11057975

Dec 13, 2017Airbags

TAKATA RECALL HAS NOT BEEN PERFORMED ON MY VEHICLE. I DON'T FEEL SAFE DRIVING THIS CAR.

NHTSA ODI 11054499

Nov 30, 2017Airbags

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11051426

Nov 22, 2017Airbags

2012 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO A SAFETY DEFECT WITH THE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 11/22/2017*JS

NHTSA ODI 11046751

Nov 22, 2017Airbags

I RECEIVED A LETTER FROM MERCEDES BENZ ASKING ME TO MAKE AN APPOINTMENT WITH A DEALER TO GET THE REPAIRS MADE TO THE FAULTY AIRBAGS. THE DEALER ON 5 OCCASIONS HAS SAID THAT THEY DON'T HAVE THE NECESSARY PARTS.

NHTSA ODI 11048041

Nov 21, 2017Airbags

TAKATA RECALL I RECEIVED A NOTICE AT THE BEGINNING OF THE YEAR ABOUT THE RECALL BUT THE MANUFACTURER HAS NOT PROVIDED THE DEALERSHIPS WITH THE ABILITY TO CORRECT THE ISSUE.

NHTSA ODI 11047786

Nov 11, 2017Airbags

TAKATA RECALL FOR AIRBAGS ARE NOT BEING TAKEN SERIOUSLY BY THE DEALERSHIP AND THEY KEEP DELAYING FIXING THE AIRBAG. THE DEALERSHIP IS THE LAGUNA NIGUEL MERCEDES WHERE WE BOUGHT THE CAR FROM.

NHTSA ODI 11045382

Nov 10, 2017Airbags

TAKATA RECALL--DEALERSHIP IS UNABLE TO SECURE PARTS FOR THE SERVICE TO BE COMPLETED

NHTSA ODI 11045193

Nov 8, 2017Airbags

"TAKATA RECALL" THE AIRBAG WAS RECALLED IN JANUARY 2017 AND THERE IS STILL NO REMEDY/REPLACEMENT. I'VE ALREADY BEEN DRIVING AROUND FOR 11 MONTHS WITH A DEFECTIVE AIRBAG THAT COULD COST ME MY LIFE. WHEN ARE THEY GOING TO BE FORCED TO RESOLVE THIS?

NHTSA ODI 11044511

Nov 7, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN, LLC (5400 VAN NUYS BLVD., VAN NUYS, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11044192

Nov 7, 2017Airbags

PARTS NOT YET AVAILABLE TO MERCEDES DEALERSHIP TO REPLACE AIR BAGS. TAKING ENTIRELY TOO LONG . DO NOT WANT TO DRIVE THE CAR WITH THE POTENTIAL PROBLEM DESCRIBED TO ME

NHTSA ODI 11044326

Nov 6, 2017Airbags

TAKATA RECALL: LOCAL DEALERSHIP SAID THAT REPLACEMENT PARTS ARE NOT AVAILABLE.

NHTSA ODI 11043723

Nov 6, 2017AirbagsCrash

I RECEIVED A LETTER FROM MERCEDES IN MARCH 2017 THAT MY VEHICLE NEEDS TO HAVE IT'S AIR BAG REPLACED. MY DEALER IN MERCEDES DEALER IN CALABASAS HAS HAD NO APPROVAL OR INSTRUCTIONS TO REPLACE THE BAG AT THAT TIME AND IS NOT REPLACING MY AIRBAG. I JUST SPOKE TO MERCEDES CALABASAS ON 11/3/2017 WITH THE SAME ANSWER. PLEASE REPLACE MY AIR BAG...ITS BEEN ONE YEAR AND I HAVE BEEN WORRIED THAT MY AIR BUGS WILL NOT DEPLOY. I WAS IN AN ACCIDENT AND NO AIR BAG DEPLOYMENT WHEN SOMEONE BACKED INTO THE FRONT OF MY CAR WHILE I WAS STATIONARY. I BUY AN EXPENSIVE CAR AND I HAVE TO WAIT OVER A YEAR FOR A DEFECTIVE AIR BAG..THIS IS UNACCEPTABLE! THE FACT I HAVE HAD THIS CAR SINCE IT WAS MANUFACTURED WITH A DEFECTIVE BAG IS NOT MERCEDES WAY OF DOING BUSINESS. I WANT THE CAR REPLACED IF THE AIR BAGS AREN'T REPLACED IMMEDIATELY. I AM PUTTING MY 13 YEAR OLD DAUGHTER AND FAMILY AT R

NHTSA ODI 11043736

Nov 2, 2017Airbags

TAKATA RECALL. I CANNOT GET THIS SERVICE FROM MY MERCEDES BENZ DEALER BECAUSE THEY DO NOT HAVE THE PARTS FROM MERCEDES BENZ USA TO FIX THIS. I'VE CALLED MULTIPLE DEALERS AND I GET THE SAME ANSWER. THEY TELL ME TO EITHER CHECK BACK OR CALL MERCEDES BENZ USA ABOUT THE SITUATION.

NHTSA ODI 11042666

Oct 31, 2017Airbags

TAKATA RECALL I HAVE RECEIVED A RECALL NOTICE JAN 2017 STILL NO DATE ON PARTS AND REPAIR THE CAN NOT BE RE SOLD BY A MERCEDES DEALER WITH OPEN RECALL CAR HAS LOST APPROX 10,000 DOLLAR IN VALUE OR THIS ISSUE. JUST SPOKE WITH LOCAL DEALER NO UPDATE COULD BE MONTHS OR YEARS WAS THERE UPDATE.

NHTSA ODI 11041579

Oct 26, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS A PENDING RECALL AND ASKED THE CONTACT TO CALL BACK LATER TO CHECK ON THE AVAILABILITY OF THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11040005

Oct 25, 2017Airbags

"TAKATA RECALL" AIR BAG NOT AVAILABLE TO DEALER TO INSTALL

NHTSA ODI 11039568

Oct 23, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES OF DELRAY, 1001 LINTON BLVD, DELRAY BEACH, FL 33444, PHONE NUMBER: (561) 291-6095), BUT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED CAR IS CPO- MERCEDES CERTIFIED, ASKED DELRAY MERCEDES -DAVID- HE SAID, "NOBODY HAS BEEN INJURED IN A MERCEDES," YET. UPDATED 8/1/18*JB

NHTSA ODI 11035735

Oct 17, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE, 1300 TEXAN TRAIL, GRAPEVINE, TX 76051 (817) 310-7300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11034175

Oct 16, 2017Airbags

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME THE RECALL REPAIR. THE CONTACT CALLED MERCEDES- BENZ OF PLANO (972-599-0909) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11033810

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Working with the data? Download all 233 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Mercedes-benz E-class Wagon verdict →