What 233 owners told NHTSA about the 2012 Mercedes-benz E-class Wagon

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF UNION RAY CATENA (2585 US-22, UNION NY 07083, (908) 356-6805) AND WAS INFORMED THAT THEY WOULD NOT TOUCH THE VEHICLE UNTIL THE MANUFACTURER PROVIDED THE PART FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE AND WAS TAKING TOO LONG. THE CONTACT STATED THAT THE MANUFACTURER'S WEBSITE DID NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL , IT HAS BEEN 2 1/2 YEARS SINCE I RECIEVED NHTSA RECALL # 17V017. AFTER NUMEROUS ATTEMPTS WITH THE LOCAL MERCEDES-BENZ DEANSHIP THEY ARE UNABLE PRODUCE THE PART NECESSARY TO CORRECT THE ISSUE.

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"TAKATA RECALL" - IT HAS BEEN OVER 2 YEARS SINCE THE RECALL (NHTSA RECALL #17V017). THIS IS UNACCEPTABLE!! I CAN'T GET ANY ANSWERS FROM MERCEDES-BENZ.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE REPAIR HAS NOT HAPPENED...TAKATA RECALL. I HAVE WAITED 2 YEARS.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT SPOKE WITH TAFEL MOTORS (4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207, (502) 532-8899) AND WAS INFORMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MCKINNEY (2080 N CENTRAL EXPY, MCKINNEY, TX 75070, (844) 302-4009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. I WAS ISSUED A TAKATA RECALL FOR DEFECTIVE AIRBAGS DECEMBER 2017 STATING THAT "THE DEFECT IN YOUR DRIVER, PASSENGER, OR BOTH DRIVER AND PASSENGER FRONTAL AIRBAG INFLATORS MAY CAUSE THE AIRBAG TO EXPLODE DURING AIRBAG DEPLOYMENT AND COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." THE RECALL NOTICE STATES THAT REPLACEMENT PARTS ARE EXPECTED TO BE AVAILABLE BY DECEMBER 31, 2018. AS OF TODAY FEBRUARY 17, 2018, OVER 1 YEAR LATER, THE NHTSA WEBSITE SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." THIS IS COMPLETELY UNACCEPTABLE. I BOUGHT A MERCEDES WITH THE IMPRESSION THAT MERCEDES STANDS BEHIND ITS HIGH SAFETY RATING AND CRASH TEST RATING. IF THE AIRBAG CAUSES SERIOUS INJURY OR DEATH UPON DEPLOYMENT IN A CRASH, THEN THE HIGH SAFETY RATING IS IRRELEVANT. I HAVE BEEN DRIVING THIS CAR AROUND FOR MORE THAN 1 YEAR RISKING POSSIBLE INJURY OR DEATH BECAUSE THIS MATTER HAS NOT BEEN RESOLVED YET. THERE NEEDS TO BE SOME RECOURSE. MERCEDES SHOULD STAND BEHIND ITS PRODUCTS AND COMPENSATE ITS LOYAL CLIENTS IF IT CANNOT RESOLVE THIS ISSUE WITHIN A TIMELY MANNER. IN MY OPINION, OVER 1 YEAR AND COUNTING IS NOT CONSIDERED A TIMELY MANNER.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (LOCATED AT 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. I RECEIVED A LETTER IN MARCH 2017 INFORMING ME OF RECALL ON THE TAKATA AIRBAG. TO DATE NOTHING HAS BEEN DONE TO CORRECT THIS DEFECT. I AM CONCERNED OF MY SAFETY AND MY PASSENGERS. WHEN WILL THIS SITUATION BE CORRECTED? MARCH 2019 WILL BE 2 YEARS SINCE I RECEIVED THIS NOTIFICATION.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECALL DATE WAS CLOSE TO (2 YR) YEAR AGO . RECALL DATE WAS 1/18/2017 AND IT IS NOW 1/10/2019 AND THE DEALERSHIP SAYS IT STILL DOES NOT HAVE REPLACEMENT AIR BAGS. PASSENGERS REFUSE TO SIT IN THE FRONT PASSENGER SEAT. USE OF THE VEHICLE HAS BEEN COMPROMISED

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. MONTHS LATER, WHILE DRIVING LESS THAN 5 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED NECK, BACK, RIGHT SHOULDER, RIGHT ARM, AND LEFT KNEE INJURIES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (PENSKE MERCEDES-BENZ, 2010 E GARVEY AVE, WEST COVINA, CA 91791) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL: THIS RECALL WAS IN JANUARY 2018 AND THE CAR'S AIRBAGS STILL HAVE NOT BEEN REPLACED AND THEY HAVE NO IDEA WHEN THEY CAN REPLACE THEM. THIS IS UN-ACCEPTABLE.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPRESSWAY, SAN JOSE, CA 95148, (408) 214-3009) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF BONITA SPRINGS, 14610 TAMIAMI TRAIL N, NAPLES, FL 34110, (239)-206-4291) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE AND STATED THAT THERE WAS NO TIMEFRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL IT HAS BEEN A YEAR SINCE THE NOTIFICATION OF A SIDE AIR BAG DEFECT WHICH COULD INJURE OR KILL A PASSENGER, AND I HAVE HEARD NOTHING FROM MERCEDES BENZ. THE LOCAL DEALER IN SARASOTA, FL SAYS THEY HAVE NO INFORMATION REGARDING THE REPLACEMENT. IF THEY ARE MANUFACTURING VEHICLES WITH SAFE AIR BAGS, THEN WHY CAN'T THEY FIX MINE?

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MY LOCAL DEALER (MERCEDES BENZ OF FORT MYERS) HAS NOT HAD THE PARTS TO FIX THIS RECALL, AND HAS NO IDEA WHEN THEY WILL HAVE THEM. IT'S BEEN TWO YEARS SINCE THE RECALL WAS ISSUED, WITH NO RESOLUTION.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF FORT MYERS, 15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE MANUFACTURER HAD NOT REPAIRED THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF STEVENS CREEK, 4500 STEVENS CREEK BOULEVARD, SAN JOSE, CALIFORNIA 95129) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

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