What 584 owners told NHTSA about the 2012 Mercedes-benz C-class Hybrid

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (401) 624-6181) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AIRBAG RECALL NOTICE MARCH 2017, STILL NO RESOLUTION. SEATS ADVERTISED AS LEATHER, NOT LEATHER INTERMITTENT GAS SMELL FILLS CABIN OF VEHICLE CAUSING RESPIRATORY ISSUES

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CALLED MB DEALER IN COVINA WHERE THEY SAID THEY DIDN'T HAVE PARTS. CONTACTED MERCEDES BENZ NA ON FACEBOOK, TWITTER & INSTAGRAM WHERE I'VE BEEN IGNORED. MY NAME IS [XXX] AND YOU CAN REACH ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER; THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BAKER MOTOR COMPANY OF CHARLESTON, 843-628-0202) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KNOPF AUTOMOTIVE, 3401 LEHIGH ST, ALLENTOWN, PA 18103, (610) 439-1555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AFTER ONLY 75K MILES MY MB HAS A FAILING PART THAT IS WELL KNOWN AMONGST ALL MB DEALERSHIPS. THE CAM SHAFT ADJUSTMENT UNITS BOTH INTAKE AND EXHAUST HAVE FAILED, CAUSING ME TO UNDERTAKE REPAIRS IN EXCESS OF $3K. FOR SUCH A NEWER VEHICLE THIS IS UNCONSCIONABLE AND MANY DEALERSHIPS AROUND THE PHOENIX AREA HAVE KNOWN ABOUT THIS ISSUE FOR AWHILE AND HAVE EXPRESSED SHOCK THAT THIS HASN'T BEEN A RECALL ISSUE YET. I KNEW THERE WAS AN ISSUE WITH MY MB WHEN I STARTED IT UP AND THERE WAS A RATTLING NOISE COMING FROM THE ENGINE PORTION OF THE VEHICLE. EACH SHOP AND DEALERSHIP I'VE TAKEN IT TO HAVE NOTED IT AND HAVE STATED THAT REPAIRS RANGE FROM $3K TO $4.8K. SIMPLY UNACCEPTABLE. I AM HOPING THE NHTSA WILL INVESTIGATE AND RECALL THIS CAR FOR THIS ISSUE AS IT IS A WELL-KNOWN ISSUE AND NEEDS TO BE ADDRESSED.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CLEAR LAKE (500 GULF S, LEAGUE CITY, TX 77573, (281) 554-9100), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/21/18 *JB

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TAKATA RECALL

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TAKATA RECALL GET NOTHING BUT THE RUN-AROUND FROM MBUSA ABOUT WHEN THE DEFECTIVE AIRBAGS WILL BE REPLACED. DRIVING THIS VEHICLE IS THE SAME AS PLAYING RUSSIAN ROULETTE WITH A SEMI-AUTOMATIC PISTOL. WHY CAN'T YOU BAR ANY NEW SALES OF MB PRODUCTS UNTIL THY FIX THE ONES THEY HAVE ALREADY SOLD IN TE USA...THAT WOULD GET THIR ATTENTON AND SOME ACTION

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TAKATA INFLATORS

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TAKATA RECALL I CALLED THE MERCEDES DEALERSHIP IN BURLINGTON TO ADDRESS THE RECALL. THEY DON'T HAVE THE PARTS TO ADDRESS THE RECALL. IT'S BEEN A YEAR AND A HALF, AND THE DEFECT HAS NOT BEEN ADDRESSED. GIVEN THE DEFECT IS RELATED TO SAFETY, IT SHOULD BE ADDRESSED SOONER. NOT FEELING SAFE TO DRIVE WITH PASSENGERS. THANKS! -- JAG

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT WHEN THE VEHICLE WAS STARTED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF SAN DIEGO IN SAN DIEGO, CA WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT ADJUSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT ONLY OFFERED THE CONTACT A DISCOUNT TOWARDS THE COST OF THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. THE VIN WAS NOT AVAILABLE.

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TAKATA PASSENGER AIRBAG RECALL IN MERCEDES BENZ C 350 / 2012 THE RECALL NOTICE WAS DATED MARCH 2017. AS OF TODAY, MERCEDES SAN DIEGO AND HOEHN MERCEDES CARLSBAD HAVE NO SAFE REPLACEMENT PASSENGER AIRBAGS AVAILABLE TO INSTALL. WHAT'S THE USE OF A RECALL IF THERE IS NO BETTER PRODUCT? I WANT TO PROTECT MY PASSENGERS, AND NOT SELL MY CAR AS IS. PLEASE CHECK UP ON THIS CONUNDRUM.

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TAKATA RECALL. I HAVE BEEN GETTING RECALL NOTICES (VIA MAIL AND EMAIL) ABOUT MY CAR'S AIRBAGS SINCE JANUARY 2018. I HAVE CONTACTED MY DEALERSHIP MULTIPLE TIMES ABOUT THE ISSUE, AND EACH TIME I AM TOLD THAT THERE ARE CURRENTLY NO MEANS WITH WHICH TO REPLACE THE DEFECTIVE, POTENTIALLY DANGEROUS AIRBAGS. THERE IS NO RECOURSE OFFERED AT ALL BY MERCEDES BENZ AT THE CURRENT TIME TO ADDRESS THIS ISSUE, WHICH MERCEDES BENZ ADMITS IS DANGEROUS. MY MOST RECENT CALLED WAS TODAY, WHEN I SPOKE TO A SERVICE ADVISER NAMED MOE AT MERCEDES BENZ OF BROOKLYN.

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TAKATA RECALL 17V017 - THE MANUFACTURE HAS EXCEEDED A REASONABLE AMOUNT OF TIME - IT HAS BEEN ISSUED FOR WELL OVER A YEAR - THIS PROBLEM COULD CAUSE SERIOUS INJURY OR DEATH - I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE THE CAR - MERCEDES NEEDS TO STEP UP AND DO SOMETHING HERE

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF HANOVER IN HANOVER, MASSACHUSETTS) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL: I HAVE BEEN TRYING TO GET A REMEDY TO THIS PROBLEM SINCE OCTOBER 2017. I WAS TOLD ON 27 OCTOBER BY THE DEALERSHIP (MERCEDES BENZ OF HUNT VALLEY: VICTORIA) THAT PARTS WOULD BE AVAILABLE IN EARLY JANUARY 2018. I WAITED UNTIL 31 JANUARY 2018 AND CONTACTED THE DEALERSHIP, SINCE THEY DIDN'T CONTACT ME. THEY THEN SAID THE RECALL WOULD BE REMEDIED IN MARCH 2018. I RECEIVED A LETTER IN APRIL, DIRECTING ME TO CALL THE DEALERSHIP TO SCHEDULE AN APPOINTMENT AND TO ENSURE THEY HAD PARTS AVAILABLE. WHEN I CALLED THEY CLAIMED MY VEHICLE WAS NOT ON THE RECALL LIST, AND I SHOULD DISREGARD. HOWEVER, WHEN I WENT TO THE NHTSA WEBSITE, MY VEHICLE IS ON THE LIST. PLEASE ASSIST ME IN RECONCILING THIS ISSUE. THIS IS VERY FRUSTRATING, AND I WANT TO GET THIS DEFECT REPAIRED. THANK YOU.

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TAKATA RECALL: THIS VEHICLE ALSO HAS A SAFETY RECALL ON THIS VEHICLE AND THE DEALERSHIP STATED THEY HAD NO REPLACEMENT PARTS TO REPAIR THE INFLATORS, SO IT IS DANGEROUS FOR THE CAR TO BE DRIVEN.

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TAKATA RECALL MY DEALER IN SAN RAFAEL, CA. STILL HAS NO REPLACEMENT PARTS.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. UPON STARTING THE VEHICLE, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT AND THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE CAMSHAFT AND TIMING CHAIN NEEDED ADJUSTMENT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ORANGE PARK, 7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) WAS NOTIFIED OF THE RECALL NOTICE, BUT OFFERED NO PART AVAILABILITY INFORMATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CARDENAS METROPLEX, 111 N LOOP 499, HARLINGEN, TX 78550) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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2012 MERCEDES BENZ C250W. CONSUMER WRITES IN REGARDS TO OIL COOLANT HOUSING REPAIR. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR WORK THAT WAS NOT DONE PROPERLY, OR AT ALL. *JS

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MY C250 HAS ONLY 62,000 MILES. LAST MONTH, IGNITION COIL BROKE, SO I SPENT ABOUT $300 TO REPAIR THAT. ONLY 2 DAYS AFTER I FIXED THE PROBLEM, THE ENGINE INTAKE AND EXHAUST CAM SHAFT ADJUSTERS, TIMING CHAIN TENSIONER BROKE. TOTAL REPAIR COST OF ABOUT $4,000. HOW CAN A VEHICLE THAT HAS ONLY 62,000 MILES HAVE ALL THOSE MAJOR MECHANICAL PROBLEMS? I KNOW I PURCHASED A LEMON. I CALLED AND TALKED TO BENZ CUSTOMER SERVICE REP IN NEW YORK AREA. ORIGINALLY HE TOLD ME THAT HE SURE MADE IT SOUND LIKE THEY BENZ WILL PAY FOR A BIG CHUNK OF TOTAL REPAIR BILL. AND PROMISED TO ME THAT HE WILL GET BACK TO ME WITH AN ANSWER WITHIN FEW DAYS. I CALLED HIM MANY TIMES AND MY WIFE CALLED HIM AS WELL. NEVER A REPLY FOR OVER A MONTH. OUT OF FRUSTRATION, I TRIED TO FIND HIS SUPERVISOR. ONLY AFTER I TRY TO TALK TO HIS SUPERVISOR, THE CUSTOMER REP CALLED ME UP AND OFFER 10% OF REPAIR COST. HE BLAME ME FOR NOT TAKING MY BENZ TO FOR ALL MECHANICAL ISSUES DURING POSSESSION OF MY VEHICLE. THAT IS THE REASON WHY BENZ OFFERED TO PAY FOR 10% OF REPAIR COST. SO I TOLD HIM. BENZ SALESMAN NEVER MENTIONED THAT TO ME. IF IN FACT, I HAD TO TAKE MY VEHICLE TO BENZ DEALERSHIP FOR ANY REPAIRS TO GET BETTER SERVICE DISCOUNT, I WOULD HAVE TAKEN IT TO BENZ DEALERSHIP. THEY NEVER MENTION NO SUCH THING, AND NOW MAKING EXCUSE TO BLAME ME FOR THEM SELLING ME A LEMON. I AM SO DISAPPOINTED BY QUALITY AND CUSTOMER SERVICE OF MERCEDES BENZ COMPANY.

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