What 584 owners told NHTSA about the 2012 Mercedes-benz C-class Coupe

REC'D NOTIFICATION LTR OF FEB 2019 REGARDING RECALL ON AIR BAGS. NO FOLLOW UP ON REPAIR STATUS FOR 1 YEAR. DEALER HAS NO PARTS. THIS IS A SAFETY ISSUE I NEED STATUS AND WHAT ACTION BY MERCEDES IS FORTHCOMING. THANKS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC

NHTSA ODI 11306695

1 YEAR AFTER RECEIVING RECALL LETTER FOR TAKATA AIRBAG RECALL (PHASE 4). MERCEDES BENZ OF SAN DIEGO STILL WILL NOT REPLACE THE AIRBAG. THEY WILL NOT GIVE A DATE. THEY PROVIDED A TELEPHONE # FOR MERCEDES CORPORATE CUSTOMER CARE. THE MENU ITEMS FOR AIRBAG STATUS LEADS TO A CALL THAT IS NEVER ANSWERED AND/OR WILL EVENTUALLY DISCONNECT. DATE BELOW IS THE DATE OF THE ORIGINAL LETTER FROM MERCEDES. LAST CALL TO DEALERSHIP WAS 1/13/2020

NHTSA ODI 11299348

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF ATHENS (LOCATED AT 1886 LUXURY DR, WATKINSVILLE, GA 30677, (706) 549-6585) AND CARLTON MOTORCARS INC. (LOCATED AT 2446 LAURENS RD, GREENVILLE, SC 29607, (864) 213-8000) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11297608

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS NOT INFORMED WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11297387

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT 210-920-3237 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11290364

CANNOT GET LOCAL DEALER TO REPLACE DEFECTIVE PASSENGER SIDE AIRBAG. KEEP GETTING A RUN AROUND ON PART AVAILABILITY .

NHTSA ODI 11290430

AIRBAGS NOT REPLACED!

NHTSA ODI 11290037

MY VEHICLE WAS RECALLED FOR THE TAKATA AIRBAGS AND I HAVE BEEN TOLD BY MBZUSA IT WILL BE OVER A YEAR BEFORE THEY HAVE THE PARTS AVAILABLE TO FIX. TOTALLY UNACCEPTABLE.

NHTSA ODI 11288112

AIR BAG RECALL NOT REPAIRED AND CAN RESULT IN FATALITY

NHTSA ODI 11287831

MY PASSENGER SIDE BAG IS A TAKATA. I DRIVE FAMILY MEMBERS IN MY CAR AND I AM WORRIED FOR THEIR SAFETY. MERCEDES BENZ TELLS ME THEY DON'T HAVE A REPLACEMENT AIR BAG FOR ME. I MADE A COMMITMENT TO KEEP THIS CAR UNTIL IT NO LONGER RUNS AND I AM AFRAID TO DRIVE IT AND MORE IMPORTANTLY I FEEL THAT MANUFACTURERS SHOULD STAND BEHIND THEIR PRODUCT.

NHTSA ODI 11287042

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED CRITZ INC. MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THIS WAS A VOLUNTARY RECALL AND THAT HE WOULD BE NOTIFIED WHEN THEY RECEIVED THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11286341

NO REMEDY FOR AIRBAG RECALL.

NHTSA ODI 11282528

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA MOTORS (LOCATED AT 11654 OLIVE BLVD, CREVE CORE, MO 63141, 314-485-4926) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.*MP CONSUMER STATED WHILE DRIVING IN A SNOW COVER ROAD, HEARD A LOUD NOISE AND REALIZED CAR HIT THE CURVE TAKING DOWN THE PASSENGER BUMPER.*JB

NHTSA ODI 11281852

UPON STARTING THE VEHICLE I RECEIVE AIRBAG WARNINGS. ONE FOR THE DRIVER SIDE AND ANOTHER ONE FOR THE PASSENGER SIDE. I CAN CLICK ON "OK" TO CLEAR THEM OUT BUT WITH THE AIRBAG RECALL AND NO RESOLUTION I AM FEARFUL OF A MALFUNCTION. I HAD MY CAR TO THE MERCEDES DEALER TWO TIMES AND WAS TOLD THEY WOULD NEED TO INVESTIGATE IT, AT MY EXPENSE, WHICH COULD BE ANYWHERE BETWEEN $500-$4500 DEPENDING ON WHAT THEY FIND. WITH A SAFETY ISSUE AT RISK I THINK THE RESPONSIBILITY IS ON MERCEDES TO INVESTIGATE AND CORRECT THIS AT NO EXPENSE TO ME. I WILL HAVE TO SELL THE CAR AND LOSE MONEY OVER IT. I KEEP WAITING FOR THE AIRBAGS IN RECALL TO COME IN AND HAVE BEEN LIVING WITH IT LIKE THIS FOR OVER A YEAR BUT I AM SEEING NO END IN SIGHT TO THE RECALL BEING RESOLVED ANYTIME SOON.

NHTSA ODI 11281502

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FIELDS MOTORCARS (4141 N FLORIDA AVE, LAKELAND, FL 33805, (863) 688-8111) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED SHE IS THE ORIGINAL OWNER AND 20,000 MILES IN MARCH 2019.*JB *BF*JB

NHTSA ODI 11279825

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JAMES MOTOR COMPANY MERCEDES-BENZ (2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150) AND MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245, (502) 565-4410) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11277975

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE (LOCATED AT 6631 BALTIMORE NATIONAL PIKE, BALTIMORE, MD 21228, 410-788-7744) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 11277099

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING FLETCHER JONES MERCEDES-BENZ (3300 JAMBOREE RD, NEWPORT BEACH, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11271765

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON (4201 BELTWAY PL, ARLINGTON, TX 76018, (833) 666-5434) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT SHE WAS UNABLE TO RECEIVE A LOANER VEHICLE BECAUSE A CRASH HAD NOT OCCURRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11270852

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF LONG BEACH (LOCATED AT 2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 374-7759) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11270035

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *PM*JB

NHTSA ODI 11270071

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF PEMBROKE PINES (954- 644-5035, LOCATED AT 14199 PINES BOULEVARD, PEMBROKE PINES, FL 33027) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11268936

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING MERCEDES-BENZ OF NORTH PALM BEACH (9275 ALTERNATE A1 SOUTH, NORTH PALM BEACH, FL) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11268465

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). MERCEDES-BENZ OF HOUSTON (17510 I45 NORTH FREEWAY, HOUSTON, TX) WAS CONTACTED AND STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11268711

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED EURO MOTORCARS BETHESDA (7020 ARLINGTON RD, BETHESDA, MD 20814, (301) 986-8800) AND WAS INFORMED THAT THE PARTS WERE PENDING AND NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER REGARDING THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11267666