What 16 owners told NHTSA about the 2012 Lincoln Mks

This is additional information related to my prior complaint 1167880 regarding the 2012 Lincoln MKS steering issue.

NHTSA ODI 11679596

I’ve owned my 2012 Lincoln MKS for 3 years. A warning recently appeared saying “Power Steering Assist Fault,” and now the steering is very hard to turn, especially at low speeds. I’ve already paid around $1,800 in the past to fix this issue once, but now I’m experiencing the same or similar problems again. I haven’t had it officially diagnosed this time because both Ford and the dealer told me it wouldn’t be covered, since the recall (15S18) is now expired. This is a serious safety issue. The car is difficult to control and unsafe to drive. I’m a full-time worker and a father of two toddlers, and I’m still making payments on this car that I now can’t safely use — or only for short trips while constantly worrying about steering failure. I just found out about this old recall, and the dealership never told me anything about it when I bought the car used. I strongly believe I’m experiencing the same issue Ford previously recalled these vehicles for, and I’m asking NHTSA to investigate or reopen the recall so it can be repaired before me or my family is seriously injured.

NHTSA ODI 11678807

LOUD POPPING AND CRACKING NOISE COMING FROM SPEAKERS EVEN WHEN THE AUDIO IS POWERED OFF. I TRIED TO UPDATE MY SYNC SYSTEM, BUT THAT DIDN'T SEEM TO RESOLVE THE PROBLEM. I HAVE CALL THE MANUFACTURE FOR HELP, BUT THEY WERE ABLE TO PROVIDE 0 ASSISTANCE. THIS HAPPENS RANDOMLY, MORE IN THE EVENING OR NIGHT TIME. WHILE THE CAR IS BOTH STATIONARY AND IN MOTION.

NHTSA ODI 11052821

I STOPPED THE CAR IN MY GARAGE AND PUSHED THE KEYLESS IGNITION BUTTON, BUT DID NOT PUT THE CAR IN PARK. I EXITED THE CAR AND IT SLOWLY COASTED DOWN THE DRIVEWAY AND INTO A DEEP GULLY.. THE DAMAGE TO THE CAR FROM THE ACCIDENT AND THE WRECKERS GETTING IT OUT OF THE GULLY WAS $14,400. I HAVE SINCE LEARNED MOST WELL-ENGINEERED CARS, EXCLUDING FORD/LINCOLN, LOCK THE BREAKS OR PUT THE CAR INTO PARK IF THE KEYLESS IGNITION BUTTON IS PUSHED BEFORE THE CAR IS PUT INTO PARK. (EXAMPLES OF WELL ENGINEERED CARS INCLUDE BMW AND TOYOTA PRIUS WITH RESPECT TO THIS ISSUE.) THIS IS A MAJOR ENGINEERING SAFETY ISSUE. A DRIVER CAN PARK A FORD PRODUCT ON A HILL, PUSH THE IGNITION BUTTON TO TURN OFF THE ENGINE, BUT NOT PUT THE CAR IN PARK, AND EXIT THE CAR AND THE CAR WILL COAST DOWN THE HILL HITTING ANYTHING OR ANYBODY IN ITS PATH. I BELIEVE FORD SHOULD ENGINEER THEIR CARS SO THIS OVERSIGHT WILL NOT RESULT IN SUBSTANTIAL PROPERTY DAMAGE OR, WORSE, DEATH OF INNOCENT PEOPLE. CLEARLY OTHER MANUFACTURERS HAVE CHOSEN TO DEAL WITH THIS SAFETY ISSUE. *TR

NHTSA ODI 10546024