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What 44 owners told NHTSA about the 2012 Lexus Rx350l

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (44)Crash / fire / injury (15)Speed control (11)Brakes (8)Electrical system (7)Engine (6)Airbags (5)Transmission & drivetrain (5)Electronic Stability Control (esc) (4)Body & structure (3)Fuel system (3)Seat belts (2)

2 of 44 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters

Jul 22, 2017Transmission & drivetrainElectrical systemBrakes1 injury

JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROPPED OFF A FRIEND AND HELPED HER TAKE A FEW THINGS INSIDE THE HOUSE. AFTER RETURNING TO THE CAR, I TRIED MULTIPLE ATTEMPTS TO TURN ON THE CAR (3 OR 4) AND ON THE LAST ATTEMPT THE CAR ROLL DOWN THE HILL INSTEAD OF TURNING ON . I WAS UN-ABLE TO APPLY THE BREAKS AND IN A STATE OF SHOCK DID NOT APPLY THE EMERGENCY BREAK. THE CAR ROLL ACROSS A ROAD, DOWN A BANK AND CAME INCHES TO HITTING A HOME. AFTER THE CAR WAS TOWED UP THE BANK IT WAS FOUND THE CAR WAS IN GOOD SHAPE BUT THE BATTERY WAS DEAD. I WAS IN A STATE OF SHOCK AND MY ENTIRE BODY TENSED AND I WAS SUFFERING FROM A SEVERE HEADACHE. WE CALLED IN THE CALIFORNIA HIGHWAY PATROL 1722 EAST MAIN STREET EL CAL JON 92021 DATE: 7/11/17 - 14:40 NCIC NUMBER: 9680 OFFICER ID NUMBER 21588 THERE AFTER WE CALLED CONTACTED LEXUS TO DETERMINE IF ALL RECALL SERVICE HAD BEEN APPLIED, WHICH THEY ANSWERED YOUR CAR DOES NOT APPLY TO AN EARLIER RECALL . WAS REFERRING TO THE FOLLOWING RECALL. BASED ON THE NAME SEEM QUITE APPLICABLE FEBRUARY 12, 2014 NHTSA CAMPAIGN NUMBER: 14V054000 BRAKE ACTUATOR ASSEMBLY MAY DISABLE ESC AND ABS I REQUESTED FOR A INDEPENDENT EVALUATION, BUT THEY TOLD ME (LEXUS)WOULD NOT PAY FOR IT IF THEIR WERE ISSUES AND I MUST TAKE IT TO A LEXUS SERVICE DEPARTMENT. I COMPLIED AND WE TOOK THE CAR (IT WAS TOWED OVER). THEY HELD THE CAR FOR FIVE DAYS AND CONCLUDED THE CAR HAD A BAD BATTERY. THEY STATE THE CAR WAS IN NEUTRAL WHEN IT WAS PARKED. WE ARE FEARFUL OF ANOTHER ACCIDENT RESULT IN GREATER DAMAGE AND HARM

NHTSA ODI 11010062

Mar 2, 2016Transmission & drivetrain2 injuries

TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK AND POWERING OFF THE VEHICLE, SHE ATTEMPTED TO EXIT WHEN SUDDENLY THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE FRONT DRIVERS SIDE TIRE ROLLED OVER HER BUTTOCKS. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,450.

NHTSA ODI 10839443

Working with the data? Download all 44 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Lexus Rx350l verdict →