What 116 owners told NHTSA about the 2012 Lexus Es350

TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/07/17*LJ UPDATED07/12/2017*JS

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TAKATA RECALL - THERE HAS BEEN NO VIABLE SOLUTION ISSUED TO PROTECT CONSUMERS WHILE THE REMEDY FOR THIS RECALL IS DEVELOPED. THE RECOMMENDATION TO NOT DRIVE WITH A FRONT SEAT PASSENGER IS NOT FEASIBLE OR PRACTICAL. NO INJURY HAS BEEN SUSTAINED AT THIS TIME.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. ON FEBRUARY 25, 2017 I RECEIVED IN THE MAIL AN INTERIM NOTICE (IMPORTANT SAFETY RECALL) FROM LEXUS REGARDING MY 2012 LEXUS ES 350, VIN [XXX]. FIRST, I CONTACTED MY DEALERSHIP TO FIND OUT WHAT WAS GOING ON AND WHEN IT WOULD BE FIXED. THE DEALERSHIP ADVISED ME THE PARTS WOULD BE AVAILABLE IN SEPTEMBER 2017,WHICH I ASSUME MEANS I WOULD THEN BE IN LINE FOR THE REPAIR SOME TIME AFTER SEPTEMBER. I THEN CONTACTED THE LEXUS DIVISION, CUSTOMER ASSISTANCE CENTER AT 800-255-3987 ONLY TO BE TOLD THE SAME THING. THE SOLUTION UNTIL THE FIX IS DONE IS HAVE MY WIFE SIT IN THE BACK SEAT. LEXUS WOULD HAVE KNOWN THAT THERE WAS A TAKATA AIRBAG ISSUE FOR THE LAST FEW YEARS. THIS IS AN EXTREMELY EXCESSIVE WAIT TIME FOR A FIX, ONE THAT LIMITS MY ABILITY TO USE THE CAR FOR ITS INTENDED PURPOSE. THERE ARE NO ASSURANCES THAT IF I AM THE ONLY ONE IN THE FRONT SEAT DRIVING THE CAR THAT IF THE AIRBAG EXPLODES THAT THE SHRAPNEL WOULD NOT HIT MYSELF OR ANYONE ELSE IN THE BACK SEAT. I CANNOT SELL OR TRADE THE CAR IN AS THE VALUE HAS BEEN REDUCED SIGNIFICANTLY. LEXUS IS UNDER THE IMPRESSION THAT HIS IS MORE OF AN INCONVENIENCE THAN A THREAT TO ITS OCCUPANTS. MY VEHICLE WAS PAID OFF THE YEAR I PURCHASED IT. LEXUS ACTS LIKE THIS IS JUST TOO BAD AND IT WASN'T THERE FAULT. I WOULD ASSUME THAT ANY PARTS THEY SUBCONTRACT OUT FOR TO INSTALL IN MY LEXUS WOULD HAVE BEEN DESIGNED, BUILT AND TESTED WITH LEXUS APPROVAL, SO THEY DO HAVE A RESPONSIBILITY IN THIS. IS LEXUS GOING TO PROVIDE A LOANER VEHICLE, DO I HAVE TO RENT A CAR, WHO IS GOING TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TAKATA RECALL THE RECALL WAS ISSUED ON JANUARY 9, 2017 AND WE RECENTLY RECEIVED A LETTER FROM LEXUS WITH NO DATE ON IT ADVISING THAT THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. THERE IS ALSO A BOX IN THE LETTER WHERE IT STATES: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". IT ALSO STATES IN THE LETTER THAT LEXUS "IS CURRENTLY PREPARING TO REMEDY THE PROBLEM", WITH NO DATE ON THE LETTER OR A REMEDY DATE. WITH THE WARNING IN PLACE NOT TO USE THE PASSENGER SEAT, WE NO LONGER HAVE ENOUGH SEATING WITH SEAT BELTS TO ACCOMMODATE OUR FAMILY AND HAVE HAD TO RESORT TO RENTING A VEHICLE. I BELIEVE THAT LEXUS AND TOYOTA HAVE HAD ENOUGH TIME TO REMEDY THIS PROBLEM. WHAT CAN WE DO? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT WHY THE DRIVER SIDE AIR BAG WAS NOT INCLUDED IN THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT SEPTEMBER 2017 IS WHEN THEY EXPECT TO START SENDING THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL----IT IS RIDICULOUS TO SEND OUT NOTICES THAT ADVISE YOU TO NOT HAVE A PASSENGER-----PROVIDE COMPENSATION FOR A RENTAL CAR UNTIL IT IS FIXED

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TAKATA RECALL: I RECEIVED A LETTER FROM LEXUS IN FEBRUARY 2017 INDICATING A RECALL ON THE TAKATA INFLATORS. THE LETTER STATES THAT UNTIL A REMEDY BECOMES AVAILABLE THAT NO OCCUPANT BE IN THE FRONT PASSENGER SEAT. IT FURTHER STATES THAT I WILL BE NOTIFIED WHEN THE REMEDY BECOMES AVAILABLE. THIS REMEDY IS NOT PRACTICAL AS IT IS OUR ONLY VEHICLE AND IMPOSSIBLE FOR US TO GET AROUND WITHOUT A PASSENGER IN THE FRONT SEAT. I AM VERY SURPRISED TO HEAR THAT THIS IS THE RECOMMENDED SOLUTION. WHEN DO YOU EXPECT TO HAVE THE SOLUTION AND CAN THE FIX BE PRIORITIZED SO THAT I AM CLOSER TO THE TOP OF THE LIST?

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TAKATA RECALL--HOW LONG DO WE HAVE TO WAIT? WHAT'S A REASONABLE TIME? IF IT'S GOING TO TAKE YEARS WHY NOT AT LEAST DISCONNECT IT TILL IT CAN BE FIXED. IF METAL PIECES ARE GOING TO BE FLYING ARE THEY GUARANTEEING THAT IT WOULD ONLY HIT THE UNOCCUPIED PASSENGER SEAT WHAT IF SOMEONE IS SITTING IN THE BACK BEHIND THE PASSENGER SEAT. THIS IS RIDICULOUS!!!

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TAKATA RECALL- YOUR DATABASE IS NOT UP TO DATE; I RECIEVED A RECALL LETTER FROM LEXUS AT BEGINNING OF THIS WEEK. I AM TRYING TO GET A RENTAL WHILE WE WAIT (MONTHS? YEARS? ) FOR THE PASSENGER SIDE (AS THE LETTER STATES, DOES NOT SAY THE DRIVERS SIDE)- WHAY IS THE BEST MAKE MODEL ETC FOR US TO GET? WE WERE TOLD TAKATA IS BEING USED TO REPALCE THE DEFECTIVE ONES! ISN'T THIS NOT RIGHT? LOVE TO KNOW MODELS. MALES THAT DON'T USE TAKATA.!

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TL* TAKATA RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

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I HAVE CALLED THE NUMBER PROVIDED ON THE LETTER THAT NOTIFIED ME OF THE RECALL TO MAKE ARRANGEMENTS. I WAS TOLD THE NEW AIR BAGS ARE NOT AVAILABLE YET AND IN THE MEANTIME, I CAN RENT A CAR (NOT A LEXUS) THROUGH ENTERPRISE RENT A CAR. THAT IS NOT ACCEPTABLE. I BOUGHT A LEXUS AND SINCE MY CAR IS NOT SAFE TO DRIVE UNTIL THE AIR BAG IS REPLACED, I SHOULD HAVE A COMPARABLE CAR TO DRIVE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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"TAKATA RECALL" WE JUST BOUGHT A LEXUS350ES IN SEPTEMBER 2016, AND WERE NOT AWARE OF THE TAKATA RECALL UNTIL WE RECEIVED A RECALL LETTER ON 2/17/17. THE LETTER STATED THAT "LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS PROBLEM AND WILL SEND ANOTHER NOTIFICATION TO ALL AFFECTED OWNERS WHEN THE REMEDY BECOMES AVAILABLE. AND, WHAT SHOULD WE DO? "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT" AND, "WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE THIS WILL CAUSE, BUT WE ARE TAKING THIS ACTION TO ENSURE YOUR SAFETY" ARE YOU FRICKIN KIDDING ME?? WE DID NOT BUY THIS SO CALLED, NICER CAR, AND SPEND THIS MUCH MONEY, TO NOT BE ABLE TO DRIVE IT WITH AN OCCUPANT...TO TRANSPORT, TO GO TO & FROM WORK, OR SHOP, TO DO THAT PART OF OUR LIFE THAT REQUIRES A VEHICLE!!! NO, NOTHING HAS HAPPENED YET, AND WE HAVE NOT BEEN IN AN ACCIDENT THAT WOULD TRIGGER THE AIR-BAD TO INJURE OR KILL THE PASSENGER; BUT HOW CAN WE UTILIZE THE CAR IF IT IS DANGEROUS TO OUR LIFE AND NEEDS A REPAIR, THAT IS NOT EVEN AVAILABLE?? ON TOP OF ALL THIS, WHEN WE WERE DOING THE PAPERWORK TO PURCHASE THIS CAR FROM CARMAX, AND IT CAME TO THEIR DISCLOSURE FORM "IMPORTANT INFORMATION REGARDING YOUR PURCHASE- MANUFACTURER RECALLS AND ACKNOWLEDGMENT", IT INDICATED THAT THE BOX MARKED WAS " NO OPEN RECALLS REPORTED BY NHTSA". THE TAKATA RECALL WAS A REPORTED RECALL! WE WOULD NOT HAVE PURCHASED THIS LEXUS ES350 IF WE HAD KNOWN ABOUT THIS AIRBAG RECALL. AND, IF THE FORM THAT CARMAX USED STATING THAT THERE WERE NO RECALLS, STATED THAT THERE WAS AN AIRBAG RECALL IN MASSIVE NUMBERS; WE WOULD HAVE INVESTIGATED AND REALIZED THAT THIS RECALL DID NOT HAVE A REMEDY, WE WOULD NOT HAVE BOUGHT THIS CAR!! I FEEL SCREWED WITHOUT A SOLUTION. WHAT DO WE DO? WHAT SOLUTION IS THERE FOR US SO THAT WE CAN DRIVE THE CAR SAFELY. ??? *TR

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CONSUMER WAS A PASSENGER IN A 2012 LEXUS ES340. SHE CLAIMS THAT THE PLASTIC SHROUD HOLDING THE AIR BAG CUT OPEN HER LEG, CAUSING VERY SERIOUS INJURIES AND PAIN. *BF THE CONSUMER WAS INVOLVED IN A TWO-VEHICLE, SIDE IMPACT CRASH. UPDATED 07/26/16.*JB

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I HAD A 2012 LEXUS ES 350 AND HAD PROBLEMS WITH IT. THE FIRST PROBLEM OCCURRED WHEN I WAS PARKING. I WAS ANGLE PARKING AND HAD MY FOOT ON THE BRAKE WHEN THE CAR JUMPED INTO A BRICK WALL. FOUR AIR BAGS EXPLODED IN MY FACE AND RENDERED ME UNCONSCIOUS. I WAS TAKEN TO THE HOSPITAL IN AN AMBULANCE. I COULD HARDLY WALK AND MY LEGS WERE EXTREMELY SWOLLEN AND I HAD MANY OTHER BRUISES. THE SECOND INCIDENT WAS THAT THE PASSENGER SEAT OF THE CAR WENT ON FIRE AND BURNT THE SEAT. I FEEL I SHOULD NOT HAVE TO PAY THE FINAL EXCESS WEAR AND TEAR BILL OF $829.50. IN FACT I BELIEVE I SHOULD BE REIMBURSED FOR THE LAST PAYMENT OF $455 SINCE THE CAR WAS NOT IN MY POSSESSION. I HAD RETURNED IT TO WILDE LEXUS OF SARASOTA ON MARCH 16, 2015 AS I WAS EXTREMELY CONCERNED ABOUT THE SAFETY OF THE VEHICLE.

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