What 116 owners told NHTSA about the 2012 Lexus Es350

TAKATA RECALL: WE RECEIVED THE RECALL IN JANUARY 2017. WE CAN NOT HAVE ANY PASSENGERS IN THE FRONT SEAT. IT IS NOW, OCTOBER AND THEY ARE SAYING IT MAY BE DECEMBER BUT THEY ARE NO LONGER SURE. THIS IS RIDICULOUS. I WANT TO BE ABLE TO DRIVE PASSENGERS IN MY CAR!!

NHTSA ODI 11035112

TAKATA RECALL AND ELECTRICAL FAILURES. LEXUS RECALLED VEHICLE IN JAN 2017 WARNING THAT NO ONE SHOULD SIT IN FRONT SEAT FOR DURATION. NO PROVISION FOR A REPLACEMENT VEHICLE WAS MENTIONED. IT HAS BEEN 10 MONTHS OF NOT BEING ABLE TO USE FRONT SEAT. THEY SAY THE PARTS WILL BE AVAILABLE IN DECEMBER. OUR VEHICLE IS ALSO GETTING MY WIFE STRANDED. WE HAVE GONE THROUGH 3 BATTERIES IN 3 YEARS. LEXUS REFUSES TO FIX IT. PLEASE REFERENCE ATTACHED RECALL LETTER. I WAS NOT ABLE TO ATTACH THE COMPLETE SET OF DOCS WITH DETAILED DESCRIPTION DUE TO FILE SIZE.

NHTSA ODI 11035214

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11034034

TAKATA RECALL - I WAS NOTIFIED IN JANUARY 2017 FOR THE RECALL AND IT IS NOW OCTOBER 17, 2017 AND NO REPAIR HAS BEEN MADE.

NHTSA ODI 11034169

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TAMPA BAY, 5852 N DALE MABRY HWY, TAMPA, FL 33614 (813) 365-7152) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11031577

TAKATA RECALL ORIGINAL RECALL DATE SEPT 2017, PER LEXUS DEALER NOT AVAILABLE POSSIBLE DECEMBER 2017. NHTSA INDICATES "TIMELY MANNER", THIS HAS BEEN IN EFFECT SINCE EARLY[JAN-FEB 2017]...WHAT DOES NHTSA DEFINE AS A TIMELY MANNER [MY OPINION A YEAR IS NOT A TIMELY MANNER ESPECIALLY WHEN DEALER STATES IN A LETTER...UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. WE SINCERELY APOLOGIZE.....ETC" NO ACCIDENT HAS OCCURRED TO DATE. *TR

NHTSA ODI 11030343

2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 09/27/2017*JS

NHTSA ODI 11029629

TAKATA RECALL. I AM STILL WAITING FOR THE PARTS TO COME IN FOR OVER 7 MONTHS OR BETTER NOW. IT IS A HUGE INCONVENIENCE AS NO ONE HAS BEEN ABLE TO RIDE IN THE PASSENGER SEAT OF MY CAR. DEALERSHIP KEEPS SAYING THE PARTS ARE NOT IN YET AND THEY WILL CALL WHEN AVAILABLE. STILL NOTHING AS OF SEPTEMBER 2017.

NHTSA ODI 11029883

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (REINHARDT LEXUS, 911 EASTERN BLVD, MONTGOMERY, AL 36117 (334) 270-0605 AND TUSCALOOSA TOYOTA, 3325 SKYLAND BLVD E, TUSCALOOSA, AL 35405 (205) 553-3325) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11024907

TAKATA RECALL WHILE THE RECALL LETTER WAS UNDATED, I RECEIVED IT IN JANUARY 2017 OR AT THE LATEST, EARLY FEBRUARY 2017. I CHECKED WITH TWO LEXUS DEALERSHIPS ON MARCH 20, 2017, ONLY TO BE TOLD THAT THEY WERE WORKING ON 2010 MODELS AND THAT I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE FOR MY MODEL LEXUS. FOR 8 MONTHS I HAVE AVOIDED HAVING PASSENGERS IN THE FRONT SEAT. THAT IS A LONG TIME. THERE IS SOME FOOT-DRAGGING ON THE PART OF TAKATA OR LEXUS OR BOTH. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT OF THE AIRBAG?

NHTSA ODI 11024547

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PARKER LEXUS, 1 SHACKLEFORD W BLVD, LITTLE ROCK, AR 72211) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11023021

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE NORTH PARK LEXUS OF SAN ANTONIO DEALER (611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216; 210-308-8900) AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11022604

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF ROSEVILLE (300 AUTOMALL DR, ROSEVILLE, CA 95661) AND WAS INFORMED THAT THE PART WOULD NOT BE AVAILABLE UNTIL JANUARY OF 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11022684

TAKATA RECALL FIRST WE RECEIVED A RECALL VERY SCARY LETTER INCLUDING NOT TO RIDE ON FRONT PASSENGER SEAT THAT WAS ABOUT ONE YEAR AGO. THEN WE WERE TOLD BY DEALER THEY WOULD CALL AS SOON AS THEY HAD REPLACEMENT BAG. THAT WAS AROUND FEB 2017 THEN WE FINALLY LOOKED UP ON WEBSITE TO SEE WHEN MANUFACTURER WOULD MAKE PART AVAILABLE IT SAID SEPTEMBER 2017 . WE JUST CALLED SEWELL LEXUS IN DALLAS WHERE WE PURCHASED THE CAR. NOW THEY SAY THE RISK IS MINIMAL AND THE MANUFACTURER WILL MAKE PART AVAILABLE FOR CARS THAT ARE AT GREATER RISK . THAT MAY MAKE SENSE TO THEM BUT NOT TO US AS CONSUMERS. ANY RISK IS UNACCEPTABLE ESPECIALLY WHEN IT HAS BEEN OVER A YEAR AND WE PURCHASED A LEXUS FOR SAFETY.

NHTSA ODI 11021736

TAKATA RECALL - I GOT NOTICE THAT MY CARS AIRBAGS COULD POTENTIALLY EXPLODE AND METAL DEBRIS CAN GO THROUGH THE AIRBAG WHICH CAN CAUSE SERIOUS INJURY OR DEATH. I WOULD LIKE THE AIRBAGS TO V E REPLACED AND THE PROBLEM REMEDIED SO I CAN FEEL SAFE DRIVING MY CAR.

NHTSA ODI 11020323

TAKATA RECALL - THE RECALL NOTICE STATES NOT TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT UNTIL THE RECALL REPAIR HAS BEEN COMPLETED. I RECEIVED THIS NOTICE IN JANUARY OF 2017 AND THE REPAIR IS ESTIMATED TO BE COMPLETED IN DECEMBER OF 2017. THIS IS A HARDSHIP FOR OUR FAMILY NOT TO BE ABLE TO HAVE A PASSENGER IN THE FRONT SEAT OF THE CAR.

NHTSA ODI 11019485

TAKATA RECALL: FOLOWING INITIAL NOTICE OF RECALL FOR AIR BAG INFLATORS PROBLEM NO ACTION HAS TAKEN PLACE AND REPAIRS HAVE NOT BEEN SCHEDULED OR CONDUCTED.

NHTSA ODI 11019304

TAKATA RECALL

NHTSA ODI 11019225

TAKATA RECALL NHTSA RECALL NO. 6V-340 & 17V-006. I HAVE BEEN WAITING FOR A REMEDY TO THE RECALL PROBLEM FOR AN EXTENDED PERIOD OF TIME. I CONTINUE TO GET A MESSAGE THAT THERE IS NO REMEDY AT THIS TIME AND WE WILL CONTACT YOU WHEN WE HAVE IT.

NHTSA ODI 11018849

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEWELL LEXUS OF DALLAS AT (214) 352-8100 (LOCATED AT 6421 LEMMON AVE, DALLAS, TX 75209) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11018663

TAKATA RECALL... I RECEIVED THE RECALL NOTICE SEVERAL MONTHS AGO...WAS TOLD THEY DID NOT HAVE PART AT DEALERSHIP AND WOULD BE DONE LATER IN YEAR. CALLED AGAIN 8/17/17...TOLD STILL DO NOT HAVE PART.. THEY ARE UP TO YEAR 2010 FOR REPAIRS ... AND TOLD TO CALL BACK IN A FEW MONTHS. IN THE MEANTIME, THEY SAID ALL I COULD DO IS TO NOT HAVE ANYONE RIDE IN PASSENGER SEAT... VERY INCONVENIENT TO DO FOR A YEAR.

NHTSA ODI 11015943

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (941-924-3040 LOCATED AT 4821 SARASOTA CLARK RD, FL 34233) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS

NHTSA ODI 11015105

TAKATA RECALL: CONSIDERING WHEN WE WERE NOTIFIED BACK IN JANUARY OF 2017 IT IS NOW AUGUST. LEXUS SHOULD HAVE THESE FIXED BY NOW. THIS IS TOO LONG. THERE IDEA OF A FIX IS NOT TO LET ANY PASSENGERS RIDE IN YOUR PASSENGER SEAT UNTIL THE AIRBAG HAS BEEN FIXED. THIS MIGHT BE OK FOR A MONTH OR SO, BUT IT IS GETTING ABSURD NOW.

NHTSA ODI 11015222

MY ONLY COMPLAINT IS THAT I HAVE BEEN ADVISED NOT TO CARRY A PASSENGER AND AM OFFERED CONDOLENCES FOR THE INCONVENIENCE, BUT THIS PROBLEM HAS BEEN KNOWN FOR NINE MONTHS WITH NO RESOLUTION. THAT IS A LONG TIME TO EITHER NOT CARRY A PASSENGER OR WORRY IF I DO.

NHTSA ODI 11015237

TAKATA RECALL DEALER CALLED TODAY AND SAID AIR BAG PARTS TO REPAIR NOT AVAILABLE UNTIL DECEMBER. IS THIS CAR SAFE TO DRIVE.

NHTSA ODI 11014123