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What 512 owners told NHTSA about the 2012 Kia Soul

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (512)Crash / fire / injury (46)Engine (208)Steering (166)Brakes (45)Electrical system (38)Engine & cooling (31)Fuel system (23)Transmission & drivetrain (21)Body & structure (18)Airbags (17)Lights (10)

5 of 512 complaints match · Body & structure · crash/fire/injury only · clear filters

Nov 7, 2019Body & structureEngineCrash4 injuries

I WAS ON THE FREEWAY, AND ALL THE LIGHTS LINING THE FREEWAY WERE OUT. IT WAS PITCH BLACK, AND A COW HAD MADE ITS WAY INTO THE MIDDLE OF THE FREEWAY. IT WAS STRUCK BY ANOTHER VEHICLE AND SENT INTO THE AIR, AND FLEW RIGHT INTO MY CAR. IT IS MY UNDERSTANDING THAT ONE OF ADOT'S FENCES WERE DOWN THAT WAS CONTAINING CATTLE. I WAS IN A SEVERE ACCIDENT BECAUSE OF THIS, ALONG WITH MULTIPLE OTHER VEHICLES. I FILED A POLICE REPORT AND HAVE THAT CASE NUMBER AS WELL. I HAVE PHOTO AND VIDEO EVIDENCE PROOF.

NHTSA ODI 11278738

Feb 4, 2018Electrical systemBody & structureEngineFire

2012 KIA SOUL WITH LESS THAN 15,000 MILES ON IT SUDDENLY BURST INTO FLAMES AND THE CAR IS A TOTAL LOSS .

NHTSA ODI 11066866

Jul 16, 2015SuspensionAirbagsBody & structureCrash1 injury

MY CAR WAS GOING APPROXIMATELY 50MPH WHEN IT REAR ENDED A STOPPED VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. THEN MY CAR WAS REAR ENDED SECONDS AFTERWARDS. MY CAR WAS SCRUNCHED (TOTALED), BOTH FRONT AND BACK, AND THE AIRBAGS NEVER DEPLOYED. HAD THE AIRBAGS DEPLOYED, THE INJURIES TO THE DRIVER WOULD'VE BEEN MUCH LESS SEVERE. I HAVE HUGE CONCERNS AND DOUBTS ABOUT THE SAFETY OF THIS MODEL. I DON'T THINK THE AIRBAGS IN THIS MODEL PROPERTLY FUNCTION.

NHTSA ODI 10734540

Jan 13, 2014AirbagsBody & structureBrakesCrash

WE WERE TRAVELING DOWN A RURAL ROAD IN KENTUCKY. A DEER RAN OUT IN FRONT OF US. WE STRUCK THE DEER AT APPROXIMATELY 57 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF THE VEHICLE AND IT WAS NOT DRIVABLE. OUR AIRBAGS DID NOT DEPLOY. *TR

NHTSA ODI 10559687

Jul 16, 2013AirbagsBody & structureBrakesCrash

I WAS SLOWING APPROACHING PARKING SPOT. VEHICLE STARTED SPEEDING RAPIDLY, I COULD NOT STOP VEHICLE AND CRASHED INTO A BRICK BUILDING. MY SON WAS YELLING TO STOP, I SAID I AM TRYING AND CANNOT. THE AIR BAGS CAME OUT, CAR WAS SMOKING, BADLY DENTED. WINDSHIELD BROKE. WE WERE BRUISED AND SCRATCHED. THERE WAS OVER $9500 WORTH OF DAMAGE. THE VEHICLE MALFUNCTIONED AND SPED OUT OF CONTROL. *TR

NHTSA ODI 10525069

Working with the data? Download all 512 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Kia Soul verdict →