What 512 owners told NHTSA about the 2012 Kia Soul

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed with the cruise control activated, the vehicle experienced unintended acceleration and then lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 172,000. VIN tool confirms parts not available.

NHTSA ODI 11563129

The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle inadvertently decelerated and jerked. The check engine warning light was illuminated. Additionally, a burning odor was detected. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11562547

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11561833

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11560308

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11558303

The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the contact saw and smelled a smoke odor inside the cabin of the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The VIN was included however, parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11557672

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11557715

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 35 MPH, she detected a burning plastic odor. The contact pulled over and had the vehicle towed to a dealer. The dealer did not diagnose the vehicle and advised the contact that she could not leave the vehicle at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 70,000. VIN tool confirms parts not available.

NHTSA ODI 11557778

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that while driving at an undisclosed speed, the vehicle briefly shuddered before returning to normal functionality. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic, but the dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 115,000. VIN tool confirms parts not available.

NHTSA ODI 11557426

The contact's mother owns a 2012 Kia Soul. The contact's mother received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11556475

The contact owns a 2012 Kia Soul. The contact stated that while driving at approximately 5 MPH the braking system suddenly activated causing the vehicle to abruptly stop. Smoke was then seen coming from under the front end of the vehicle. After the contact exited the vehicle flames and smoke began to engulf the vehicle. The fire department was called to the scene and extinguished the flames. The vehicle was later towed to the home. The extent of the damage to the vehicle and the cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 190,000.

NHTSA ODI 11528499

Any time I apply the brakes while simultaneously hitting a bump, speed bump, etc, the brakes seems to loose power and the brakes seem to go to the floor. It's frightening! I have mentioned it to the KIA Dealer but they've not been able to identify the issue.

NHTSA ODI 11477169

Loss of power to brakes while braking at low speed resulting in a crash, air bag deployment and blowout of driver airbag. Driver sustained chemical burns, and abdomen bruising. The fire department extinguished a small fire . The KIA is a almost total loss .

NHTSA ODI 11447270

MY CAR (MANUAL TRANSMISSION) HAS REPEATEDLY STARTED ROLLING WHEN PARKED IN 1ST CAR WITH THE E-BRAKE PULLED. TWO WEEKS AGO IT ALMOST RAN OVER MY SON. HE SCREAMED AND STRANGERS RAN AND STOPPED THE CAR FROM ROLLING ON MY SON. IT HAS STARTED ROLLING LIKE THIS MULTIPLE TIMES WHEN I WAS CERTAIN THE BRAKE WAS FULLY PULLED AND THE CAR WAS IN 1ST GEAR. I HAVE BEEN IN THE CAR WHEN IT HAS DONE THIS AND CAN CONFIRM FIRST HAND THIS PROBLEM.

NHTSA ODI 11254807

12/28/17 PURCHASED CAR FROM KIA DEALERSHIP. 1/27/18 I WAS DRIVING APPROX 50 MPH DOWN A COUNTY ROAD AND THE DRIVERS SIDE WINDSHIELD PANELLING FLEW OFF. THE PASSENGER SIDE IS LOOSE AS WELL. I AM TOLD NO WAY TO SECURE PASSENGER SIDE IT JUST HAS TO BE REPLACED AS WELL. ALSO NOTICED A LOUD SCREECHING COMING FROM DRIVER SIDE EVERY TIME I APPLY THE BRAKE. 2/3/18 NEIGHBOR WAS DRIVING BEHIND ME DOWN A CITY STREET AND CALLED TO TELL ME REAR DRIVER SIDE TIRE APPEARED WOBBLY. 2/6/18 DEALERSHIP SAID BAD WHEEL BEARING AND REPLACED BUT STILL HAD NOT ORDERED PANELLING. ALSO SAID NOISE WAS FINE IT WAS JUST CAUSED BY METALLIC STRUCTURE OF BRAKES AND HAVE TO DEAL WITH IT. 2/7/18 THE STEREO WILL TURN ON BUT EVERYTHING IS BACK TO FACTORY PRESETS AND NO SOUND COMES OUT OF SPEAKERS.

NHTSA ODI 11071596

THE SIDE BRAKES DO NOT ILLUMINATE SO THE SAFETY OF YOURSELF AND OTHERS ARE AT RISK. WENT OUT WITHOUT ANY WARNING SIGNS OF FAILURE. THIRD LIGHT WORKS FINE ON TOP.

NHTSA ODI 11048307

WE WERE TRAVELING DOWN A RURAL ROAD IN KENTUCKY. A DEER RAN OUT IN FRONT OF US. WE STRUCK THE DEER AT APPROXIMATELY 57 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF THE VEHICLE AND IT WAS NOT DRIVABLE. OUR AIRBAGS DID NOT DEPLOY. *TR

NHTSA ODI 10559687

I WAS SLOWING APPROACHING PARKING SPOT. VEHICLE STARTED SPEEDING RAPIDLY, I COULD NOT STOP VEHICLE AND CRASHED INTO A BRICK BUILDING. MY SON WAS YELLING TO STOP, I SAID I AM TRYING AND CANNOT. THE AIR BAGS CAME OUT, CAR WAS SMOKING, BADLY DENTED. WINDSHIELD BROKE. WE WERE BRUISED AND SCRATCHED. THERE WAS OVER $9500 WORTH OF DAMAGE. THE VEHICLE MALFUNCTIONED AND SPED OUT OF CONTROL. *TR

NHTSA ODI 10525069

THE BRAKES ON ALL FOUR WHEEL ARE "EXTREMELY" SENSITIVE. THIS IS NOT BRAKES GRABBING, IT IS THE THE SLIGHTEST PRESSURE ON THE BRAKE PEDAL BRINGS BRAKING SYSTEM ON "HARD". IN A PANIC STOP SITUATION IT IS VERY DIFFICULT TO CONTROL THE LIGHT TOUCH TO THE BRAKE PEDAL WITHOUT OVER BRAKING. THE DEAL SAID THIS IS NORMAL. I SAY BS, THIS ISN'T MY FIRST NEW CAR. IN A NUT SHELL, THE BRAKING SYSTEM IS TO SENSITIVE MAKING IT DIFFICULT TO CONTROL CORRECT STOPPING DISTANCE. *TR

NHTSA ODI 10491964

OPERATIONAL WARNING LIGHTS FOR BRAKES-STABILITY CONTROL-ANTI-LOCK BRAKES. I HAVE RETURNED TO DEALER 3 TIMES AND THEY WERE UNABLE TO FIX. THIS CREATES A SAFETY CONCERN.I.E. DO THESE SYSTEMS FUNCTION AS REQUIRED WHEN DRIVING CONDITIONS PRESENT THEMSELVES. *TR

NHTSA ODI 10454467