What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

ABS AND TRACTION CONTROL LIGHT CAME ON WHILE MAKING A LEFT TURN. THE RIGHT SIDE TIRE BRAKE ENGAGED AND LOST CONTROL OF VEHICLE AND HIT A BRICK SIGN WITH MY RIGHT SIDE AT ABOUT 25 MPH. THE AIR BAGS FAILED TO DEPLOY, AND MY FRONT END IS COMPLETELY DESTROY.

NHTSA ODI 10787953

2012 JEEP WRANGLER WAS A "POSTAL VEHICLE", IN THAT THE STEERING WHEEL WAS ON THE RIGHT-HAND SIDE OF THE VEHICLE. DRIVER ERROR OCCURRED, IN THAT DRIVER WAS ON RIGHT SHOULDER OF TWO LANE HIGHWAY, BUT PULLED OUT INTO TRAFFIC TO PERFORM "A 180" DEGREE TURN IN ORDER TO REVERSE DIRECTION. DRIVER DID NOT PROPERLY YIELD THE RIGHT-OF-WAY. WHEN ENTERING HIGHWAY, VEHICLE WAS STRUCK BY ONCOMING, SPEEDING CAR. CRASH RESULTED. IMPACT WAS SO SEVERE THAT FEMALE PASSENGER IN BACK SEAT WHO WAS WEARING HER SEAT BELT WAS EJECTED (AND KILLED). SEAT BELT WAS TORN DUE TO FORCE. ROOF COVER WAS INSUFFICIENT TO STOP EJECTION. MALE PASSENGER IN BACK SEAT, ALSO BELTED, WAS ALSO KILLED. INJURIES TO TWO PASSENGERS IN FRONT SEAT. POSSIBLE DEFECTS INCLUDE THE DESIGN DEFECTS INHERENT IN RIGHT-SIDED STEERING WHEEL, AND ALSO THE SEAT BELT SHEARING, PLUS ROOF COVER FAILURE DURING CRASH.

NHTSA ODI 10722496

I WAS GETTING OFF OF THE HIGHWAY FROM ABOUT AN HOUR COMMUTE HOME WHEN THE DRIVER DOOR CAUGHT ON FIRE. I PUT THE VEHICLE IN PARK, I TRIED TO UNLOCK THE DRIVER DOOR TO GET OUT, AND I COULDN'T. TRIED TO GET OUT THE PASSENGER, COULDN'T. I TOOK OFF MY JACKET, AND TRIED TO SMOTHER THE FIRE. IT DIDN'T WORK. I CRAWLED OUT THE BACK DOOR (NOT LOCKED FOR SOME REASON). PEOPLE STOPPED TO HELP, WE WERE ABLE TO OPEN THE DRIVER DOOR FROM THE OUTSIDE AND THREW SNOW IN THE DOOR UNTIL THE FIRE STOPPED. FIREFIGHTERS THEN DISASSEMBLED THE DOOR TO MAKE SURE THE FIRE REALLY WAS OUT. MY CAR WAS TOWED TO A SHOP. *TR

NHTSA ODI 10684247

REAR ENDED ANOTHER VEHICLE AT A SPEED OF APPROXIMATELY 25 MPH. THE AIR BAGS DID NOT DEPLOY AT TIME OF IMPACT OR AT ALL. NOTICED THAT THE REAR WINDSHIELD WIPERS DID NOT WORK AS WELL AS THE AUTOMATIC DOOR LOCKS. APPARENTLY THIS IS A ELECTRICAL ISSUE THAT COULD HAVE CAUSED SOME SERIOUS INJURIES. *TR

NHTSA ODI 10655196

THE CAR HAD BEEN DRIVEN FOR LESS THAN 15 MINUTES. UPON PULLING UP TO THE STOP LIGHT, SMOKE STARTED COMING OUT FROM THE HOOD THEN VENTILATION. AFTER GETTING KIDS OUT OF THE CAR, I USED A FIRE EXTINGUISHER UNDER THE FRONT OF THE CAR. ONCE THE EXTINGUISHER WAS EXHAUSTED, THERE WAS STILL SMOKE AND SMALL FLAMES. AT THIS POINT, THERE WERE FLAMING PIECES DROPPING FROM UNDERNEATH. I THEN GOT SAFELY AWAY AND WAITED UNTIL THE FIRE DEPARTMENT ARRIVED. THE FIRE WAS SIGNIFICANT. IT MELTED THE FRONT END BEFORE THE FIRE DEPARTMENT ARRIVED. *TR

NHTSA ODI 10651542

CHRYSLER HAS A SAFETY RECALL NUMBER N28. I HAVE BEEN TOLD BY THE DEALER THAT I CAN NOT HAVE MY CAR FIXED PER RECALL GUIDELINES BECAUSE MOPAR STOPPED MAKING THE PARTS. I HAVE BEEN TOLD AT THIS POINT IT MAY TAKE SEVERAL MONTHS TO RECEIVE SERVICE. THE RECALL STATES THAT DAMAGE TO THE TRANSMISSION LINE CAN CAUSE THE VEHICLE TO HAVE LOSS OF TRANSMISSION. I DRIVE 3 YOUNG CHILDREN UNDER THE AGE OF 10 YEARS OLD EVERY DAY TO AND FROM SCHOOL AND CAN NOT GET ANY ACCOUNTABILITY FROM JEEP. I AM HOPING YOU CAN INVESTIGATE WHY CHRYSLER HAS STOPPED MAKING THE PART AND WHY THEY CAN NOT PERFORM ANY MAINTENANCE FOR ANY OWNERS PER THE RECALL REQUIREMENTS. *TR

NHTSA ODI 10586599

I WAS INVOLVED IN A REAR END ACCIDENT WHICH HAD MINIMAL DAMAGE TO THE BUMPER, HOWEVER MY FRAME SHIFTED 2 INCHES TO PUNCTURE THE CATALYTIC CONVERTER, SHIFT THE ENGINE AND CAUSE ALL OF THE BOLTS THAT HOLD MY FRAME TO THE VEHICLE TO COME LOOSE BUT NOT BREAK. THIS IS CONCERNING AS THE ONLY DAMAGE WAS TO PLASTIC COVERING AND MINIMAL INDENTATION ON THE ACTUAL BUMPER WITH NO OTHER DAMAGE, THERE WAS NO DAMAGE TO THE FRONT END OR THE BACK SIDE OF THE BUMPER. THE AUTO BODY SHOP IS CONCERNED THAT THE DAMAGE THEY ARE SEEING TO THE BUMPER SHOULD NOT HAVE CAUSED THE FRAME TO FLEX AS MUCH AS IT DID, AND HAS NEVER SEEN THIS HAPPEN. PLEASE ADVISE. I SPOKE WITH SOMEONE YESTERDAY FROM JEEP WHO DISCARDED MY CLAIM BECAUSE I WAS INVOLVED IN AN ACCIDENT, HOWEVER IF WRANGLER?S FRAMES SHIFT AND FLEX THIS MUCH THIS IS QUITE CONCERNING TO CUSTOMERS AND JEEP NEED TO LOOK INTO THIS CASE, TO PREVENT IT FROM HAPPENING AGAIN. I WOULD VALUE SOME ACTUAL FEEDBACK FROM THIS AND NOT BE DISCARDED SO QUICKLY. *TR

NHTSA ODI 10509367

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER 4X4. THE CONTACT STATED THAT SHE COULD SMELL FUMES ENTERING THE VEHICLE FROM THE VENTILATION. THE FUMES CAUSED THE DRIVER AND ANY OTHER PASSENGER THAT ENTERED THE VEHICLE TO BECOME NAUSEOUS AND ENDURE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC FOR THE PARTICULAR MODEL VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REMOVABLE HARD TOP WOULD FLEX WHEN DRIVING AT APPROXIMATELY 30 MPH OR HIGHER. THE FAILURE WOULD CAUSE EXTREME CABIN PRESSURE AND CAUSING THE DRIVER AND PASSENGERS TO SUFFER SEVERE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC ADVISED THAT THE HARD TOP WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77. THE CURRENT MILEAGE WAS APPROXIMATELY 3,080. UPDATED 01/02/2013*LJ UPDATED 1/7/2013 *JS

NHTSA ODI 10482075