What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

Front-end crash resulted in airbags busting instead of inflating. Current back and neck injuries.

NHTSA ODI 11498920

Farmers Insurance reporting - customer brought in vehicle for repair after an auto accident. The airbag did not deploy in the accident, but while being worked on the airbag deployed and caused severe injury to the employee of our insured policy holder. Contractor determined the airbag deployed due to the clock spring error.

NHTSA ODI 11436680

AIR BAG LIGHT WILL NOT TURN OFF.

NHTSA ODI 11360267

TAKATA RECALL; I GOT INTO CAR ACCIDENT AND AIRBAGS DIDN'T DEPLOY. CAR WAS A TOTAL LOST. I THINK I HAD TAKATA AIR BAGS.

NHTSA ODI 11047418

I WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT ON 10/2/2015 INVOLVING 2012 JEEP WRANGLER, MY VEHICLE JERKED TO THE RIGHT SUDDENLY CAUSING ME TO LOSE CONTROL. THE JEEP WAS JERKED OFF THE ROAD INTO A DITCH ON THE RIGHT, HIT THE FRONT END OF THE DITCH AND WAS LAUNCHED AIRBORNE, THEN CRASHED ON THE CEMENT WALL OF A SECOND DITCH, BOUNCING TWICE BEFORE LANDING IN THE DITCH AND HITTING THE FRONT END OF THAT DITCH. I REPEATEDLY SLAMMED ON MY BRAKES BUT THEY DID NOT ENGAGE. MY AIRBAGS DID NOT DEPLOY. MY SEAT BELT TENSIONER DID NOT ENGAGE, CAUSING ME TO BE THROWN FORWARD AND BACKWARDS REPEATEDLY. I SUFFERED A CLOSED HEAD INJURY AND HERNIATIONS TO MULTIPLE DISCS IN MY NECK AS WELL AS TRAUMA TO THE FACET JOINTS IN MY NECK, RESULTING IN SEVERE FORAMINAL STENOSIS AT MULTIPLE LEVELS THAT REQUIRES NEUROSURGICAL INTERVENTION. I SLAMMED MY HEAD ON THE STEERING WHEEL 4 TIMES, MY CHEST ONCE. THIS ACCIDENT FOREVER CHANGED MY LIFE. I HAVE REPEATEDLY CALLED FCA TO FILE A FORMAL COMPLAINT, AM ALWAYS TOLD SOMEONE WILL CALL ME BACK. IT'S BEEN ALMOST TWO YEARS AND NO ONE HAS CALLED ME BACK. I WAS GIVEN A CASE NUMBER AND TOLD SOMEONE WOULD COME LOOK AT MY VEHICLE TO INSPECT IT, NEVER HAPPENED. AS I FACE URGENT SURGERY TO MY SPINE WITH PAIN TO MY NECK RADIATING DOWN MY RIGHT ARM, ALL I CAN THINK ABOUT IS CHRYSLER. THEY RECALLED 2016-2017 JEEP WRANGLERS FOR FAULTY WIRING OF THE OCCUPANT RESTRAINT CONTROL MODULE, AS WELL AS JEEP PATRIOTS AND COMPASSES MADE THE SAME YEAR AS MY VEHICLE ALONG WITH MILLIONS OF OTHER CHRYSLER VEHICLES. FCA REFUSES TO RETURN MY PHONE CALLS, HOW MANY MORE PEOPLE ARE THEY IGNORING? THEY NEED SEE WHAT HAPPENS WHEN THEY DON'T RECALL ALL VEHICLES BUILT WITH THE SAME COMPONENTS, KNOWING THERE ARE MORE VEHICLES NOT INCLUDED IN THE RECALL THAT POSE A SAFETY RISK.

NHTSA ODI 11024190

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE DRIVER'S AIR BAG ABRUPTLY DEPLOYED WITHOUT IMPACT OR WARNING WHILE DRIVING 30 MPH. THE CONTACT HEARD A TICKING NOISE PRIOR TO THE FAILURE. THE CONTACT SUFFERED INJURIES TO THE LEFT ARM, LEFT EAR, BACK, AND NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V352000 (PASSENGER AIR BAG). THE FAILURE MILEAGE WAS 51,000.

NHTSA ODI 11018899

I WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT ON 10/5/15, TRAVELING APPROXIMATELY 30MPH, WHEN MY JEEP SUDDENLY JERKED TO THE RIGHT WITHOUT WARNING, CAUSING IT TO SWERVE OFF THE ROAD AND INTO A DITCH. THE JEEP HIT THE FRONT END OF THE DITCH AT AN ANGLE THAT LAUNCHED IT AIRBORNE, THEN LANDED ON THE CEMENT WALL OF A CULVERT APPROXIMATELY TWO FEET AWAY. THE JEEP BOUNCED TWICE ON THE CEMENT WALL, CRACKING THE FRAME IN TWO PLACES, THEN LANDED IN THE CULVERT, HIT THE FRONT END OF THE CULVERT, THEN HIT A SMALL POLE WHERE IT FINALLY STOPPED. DESPITE SLAMMING ON THE BRAKES THE ENTIRE TIME, NOTHING IN THE VEHICLE SEEMED TO BE WORKING. MY AIRBAGS DID NOT DEPLOY AND MY SEATBELTS DID NOT ENGAGE, CAUSING ME TO SLAM MY FOREHEAD ON THE STEERING WHEEL WITH EACH IMPACT (3-4 TIMES, I HONESTLY DON'T RECALL) AND HITTING MY CHEST ONCE ON THE STEERING WHEEL. I CALLED CHRYSLER TO REPORT THE INCIDENT AFTER THE INSURANCE ADJUSTER RAISED CONCERNS ABOUT THE AIRBAGS NOT DEPLOYING, AND WAS GIVEN A CASE NUMBER AND TOLD I WOULD BE CONTACTED. AFTER A NUMBER OF FURTHER ATTEMPTS TO CONTACT THEM, THEY HAVE REFUSED TO RETURN MY CALLS OR ACKNOWLEDGE MY COMPLAINTS. I AM NOW AWARE OF A NUMBER OF RECALLS REGARDING THE ORC MODULE IN MANY CHRYSLER VEHICLES, AND WONDER IF THIS COULD HAVE BEEN A CONTRIBUTING FACTOR IN MY ACCIDENT. I SUFFERED A SEVERE CONCUSSION AND WAS OUT OF WORK FOR THREE MONTHS. I HAD TO QUIT MY SECOND JOB, CAUSING SIGNIFICANT FINANCIAL STRAIN ON MY FAMILY. I HAVE SINCE HAD CHRONIC NECK PAIN AND MIGRAINES, AN MRI SHOWED TRAUMATIC DISC HERNIATIONS AT C2-6, FOR WHICH I HAVE TO SEE A NEUROSURGEON. I HAVE HAD MULTIPLE INJECTIONS AND OTHER PROCEDURES ON MY NECK SINCE THE ACCIDENT, BUT CONTINUE TO HAVE PAIN DAILY. AT MY REQUEST, MY INSURANCE COMPANY HAS KEPT THE TOTALED JEEP, UNTOUCHED, IN A SECURED LOT, UNTIL I CAN FIND SOMEONE TO HELP ME DETERMINE WHY THE SEATBELTS FAILED TO PROTECT ME.

NHTSA ODI 10981445

I WAS INVOLVED IN A SINGLE VEHICLE COLLISION, WITH "MULTIPLE FRONT END IMPACTS" AND SIGNIFICANT DAMAGE TO THE VEHICLE. I WAS DRIVING APPROXIMATELY 35-40 MPH, WHEN THE VEHICLE JERKED TO THE RIGHT I HYDROPLANED (THIS IS MY BEST GUESS AND VEERED TO THE SHOULDER. THE STREET IS NARROW, WITH ONLY A VERY THIN SHOULDER. THE JEEP THEN WENT OFF THE ROAD, DROVE THROUGH A DEEP RAIN-FILLED DITCH, HIT THE FRONT END OF THAT DITCH, LAUNCHING THE JEEP AIRBORNE. DURING THAT IMPACT, THE FRONT AXLE WAS RIPPED OFF. I THEN LANDED IN ANOTHER DITCH (A CULVERT WITH 2 CEMENT WALLS), WHERE THE JEEP BOUNCED TWICE ON THE CEMENT WALL, CRACKING THE FRAME EACH TIME, THEN LANDED IN THE DITCH, WHERE I KEPT GOING UNTIL I HIT A SMALL CONSTRUCTION POLE. MY JEEP HAD THE ADDITIONAL SIDE AIRBAG PACKAGE. DESPITE THE SEVERITY OF THE CRASH, MY AIRBAGS DID NOT DEPLOY, AND MY SEAT BELT NEVER TIGHTENED. THIS RESULTED IN ME BEING THROWN FORWARDS AND BACKWARDS MULTIPLE TIMES (AT LEAST 3 THAT I RECALL). I SUFFERED A TBI, AND MISSED 2.5 MONTHS OF WORK. I HAD TO QUIT MY SECOND JOB. I HAVE ALSO HAD ONGOING NECK PAIN, INITIALLY THOUGHT TO BE MUSCULAR. AN MRI RECENTLY COMPLETED SHOWS DISK HERNIATION OF C3-C6.

NHTSA ODI 10862120

I WAS INVOLVED IN A SINGLE VEHICLE COLLISION, WITH "MULTIPLE FRONT END IMPACTS" AND SIGNIFICANT DAMAGE TO THE VEHICLE. I WAS DRIVING APPROXIMATELY 35-40 MPH, WHEN I HYDROPLANED (THIS IS MY BEST GUESS, I REALLY DON'T NOTE WHAT HAPPENED), AND VEERED TO THE SHOULDER. THE JEEP THEN WENT OFF THE ROAD, DROVE THROUGH A DEEP RAIN-FILLED DITCH, HIT THE FRONT END OF THAT DITCH, LAUNCHING THE JEEP AIRBORNE. DURING THAT IMPACT, THE FRONT AXLE WAS RIPPED OFF. I THEN LANDED IN ANOTHER DITCH (A CULVERT WITH 2 CEMENT WALLS), WHERE THE JEEP BOUNCED TWICE ON THE CEMENT WALL, CRACKING THE FRAME EACH TIME, THEN LANDED IN THE DITCH, WHERE I KEPT GOING UNTIL I HIT A SMALL CONSTRUCTION POLE. MY JEEP HAD THE ADDITIONAL SIDE AIRBAG PACKAGE. DESPITE THE SEVERITY OF THE CRASH, MY AIRBAGS DID NOT DEPLOY, AND MY SEAT BELT NEVER TIGHTENED. THIS RESULTED IN ME BEING THROWN FORWARDS AND BACKWARDS MULTIPLE TIMES (AT LEAST 3 THAT I RECALL). I SUFFERED A TBI, AND MISSED 2.5 MONTHS OF WORK. I HAD TO QUIT MY SECOND JOB. I HAVE ALSO HAD ONGOING NECK PAIN, INITIALLY THOUGHT TO BE MUSCULAR. AN MRI RECENTLY COMPLETED SHOWS DISK HERNIATION OF C3-C6.

NHTSA ODI 10823598

REAR ENDED ANOTHER VEHICLE AT A SPEED OF APPROXIMATELY 25 MPH. THE AIR BAGS DID NOT DEPLOY AT TIME OF IMPACT OR AT ALL. NOTICED THAT THE REAR WINDSHIELD WIPERS DID NOT WORK AS WELL AS THE AUTOMATIC DOOR LOCKS. APPARENTLY THIS IS A ELECTRICAL ISSUE THAT COULD HAVE CAUSED SOME SERIOUS INJURIES. *TR

NHTSA ODI 10655196

ON OR ABOUT 10 AM ON 8-16-13 OUR AIR BAG LIGHT WENT ON AND ALL STEERING WHEEL FUNCTIONS QUITE WORKING. ABOUT 20 MINUTES LATTER THE AIR BAG DEPLOYED. THE EDR SYSTEM REPORTED THAT, NO AIRBAG WENT OFF AND THERE IS NO RECORDED EVENT. THIS FROM JEEPS CORPORATE INVESTIGATION. THE SRS MODULE IS ALSO FINE AND HAS NOT TRIGGERED ANY EVENT. THIS LEADS BACK TO THE CLOCK SPRING AND A SHORT THAT THEY NEVER EVEN CONSIDERED AT THE INVESTIGATION OF THE KNOW PART THAT WAS FAULTED/FAILED. *TR

NHTSA ODI 10543474