What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

I WAS INVOLVED IN A SINGLE VEHICLE COLLISION, WITH "MULTIPLE FRONT END IMPACTS" AND SIGNIFICANT DAMAGE TO THE VEHICLE. I WAS DRIVING APPROXIMATELY 35-40 MPH, WHEN I HYDROPLANED (THIS IS MY BEST GUESS, I REALLY DON'T NOTE WHAT HAPPENED), AND VEERED TO THE SHOULDER. THE JEEP THEN WENT OFF THE ROAD, DROVE THROUGH A DEEP RAIN-FILLED DITCH, HIT THE FRONT END OF THAT DITCH, LAUNCHING THE JEEP AIRBORNE. DURING THAT IMPACT, THE FRONT AXLE WAS RIPPED OFF. I THEN LANDED IN ANOTHER DITCH (A CULVERT WITH 2 CEMENT WALLS), WHERE THE JEEP BOUNCED TWICE ON THE CEMENT WALL, CRACKING THE FRAME EACH TIME, THEN LANDED IN THE DITCH, WHERE I KEPT GOING UNTIL I HIT A SMALL CONSTRUCTION POLE. MY JEEP HAD THE ADDITIONAL SIDE AIRBAG PACKAGE. DESPITE THE SEVERITY OF THE CRASH, MY AIRBAGS DID NOT DEPLOY, AND MY SEAT BELT NEVER TIGHTENED. THIS RESULTED IN ME BEING THROWN FORWARDS AND BACKWARDS MULTIPLE TIMES (AT LEAST 3 THAT I RECALL). I SUFFERED A TBI, AND MISSED 2.5 MONTHS OF WORK. I HAD TO QUIT MY SECOND JOB. I HAVE ALSO HAD ONGOING NECK PAIN, INITIALLY THOUGHT TO BE MUSCULAR. AN MRI RECENTLY COMPLETED SHOWS DISK HERNIATION OF C3-C6.

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YESTERDAY WHEN DRIVING MY JEEP TO THE GAS STATION ALL OF THE WARNING LIGHTS STARTED TURNING ON AND THE JEEPS BATTERY LIGHT TURNED ON. KNOWING THAT IT COULD BE A PROBLEM WITH THE ALTERNATOR I HEADED HOME IMMEDIATELY. A BLOCK FROM MY HOUSE IN THE MIDDLE OF AN INTERSECTION THE BATTERY FINALLY DIED THANKFULLY SOMEONE WAS ABLE TO PUSH ME OUT OF THE INTERSECTION BECAUSE IT WAS DARK OUT AND I DIDN'T HAVE ANY LIGHTS. I HAD THE CAR CHECKED AND IT IS THE ALTERNATOR. I SEARCHED ONLINE AND FOUND THAT THERE IS A RECALL FOR A PENTASTAR 3.6 L V6 ALTERNATORS BUT I'M BEING TOLD THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL. BY SPECIFICALLY EXCLUDING MY VEHICLE FROM THE RECALL THEY HAVE RISKED MY SAFETY AND THE SAFETY OF THOSE AROUND ME.

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VEHICLE ENGINE LIGHT CAME ON AFTER STARTING ENGINE AND DRIVING 30 FEET FROM INITIAL PARKED LOCATION. VEHICLE WAS STOPPED AND EXPLOSION OCCURRED UNDER THE HOOD WHILE DRIVER WAS STILL IN VEHICLE. NO PREVIOUS INDICATION THERE WAS ANY ISSUE WITH VEHICLE. UPON DRIVER EMERGENCY EXIT OF VEHICLE, FURTHER EXPLOSIONS AND LARGE FLAMES ENGULFED THE VEHICLE RESULTING IN A TOTAL LOSS OF VEHICLE WITHIN MINUTES.

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DATE OF OCCURRENCE: 10/30/2015 AFTER SEVERAL MINUTES UNATTENDED, THE PARKING BRAKE SPONTANEOUSLY FAILED. THE VEHICLE ROLLED DOWN THE DRIVEWAY, COMING TO REST AFTER HITTING A TREE IN THE NEIGHBOR'S YARD. THE LOCAL POLICE WERE NOTIFIED; NO REPORT FILED DUE TO THE ONLY PRIVATE PROPERTY INVOLVED. INJURIES TO THE OWNER WHEN TRYING TO CATCH THE VEHICLE INCLUDE, BUT NOT LIMITED TO: SEVERE FACIAL TRAUMA AND LOSS OF CONSCIOUSNESS, DISLOCATED LEFT SHOULDER REQUIRING SURGERY, BROKEN 4TH AND 5TH RIBS, BROKEN BONE IN LEFT HAND.

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ABS AND TRACTION CONTROL LIGHT CAME ON WHILE MAKING A LEFT TURN. THE RIGHT SIDE TIRE BRAKE ENGAGED AND LOST CONTROL OF VEHICLE AND HIT A BRICK SIGN WITH MY RIGHT SIDE AT ABOUT 25 MPH. THE AIR BAGS FAILED TO DEPLOY, AND MY FRONT END IS COMPLETELY DESTROY.

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PARKED IT AT 7:30 PM AND WOKE UP AT 2:30AM AND IT WAS ON FIRE

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2012 JEEP WRANGLER WAS A "POSTAL VEHICLE", IN THAT THE STEERING WHEEL WAS ON THE RIGHT-HAND SIDE OF THE VEHICLE. DRIVER ERROR OCCURRED, IN THAT DRIVER WAS ON RIGHT SHOULDER OF TWO LANE HIGHWAY, BUT PULLED OUT INTO TRAFFIC TO PERFORM "A 180" DEGREE TURN IN ORDER TO REVERSE DIRECTION. DRIVER DID NOT PROPERLY YIELD THE RIGHT-OF-WAY. WHEN ENTERING HIGHWAY, VEHICLE WAS STRUCK BY ONCOMING, SPEEDING CAR. CRASH RESULTED. IMPACT WAS SO SEVERE THAT FEMALE PASSENGER IN BACK SEAT WHO WAS WEARING HER SEAT BELT WAS EJECTED (AND KILLED). SEAT BELT WAS TORN DUE TO FORCE. ROOF COVER WAS INSUFFICIENT TO STOP EJECTION. MALE PASSENGER IN BACK SEAT, ALSO BELTED, WAS ALSO KILLED. INJURIES TO TWO PASSENGERS IN FRONT SEAT. POSSIBLE DEFECTS INCLUDE THE DESIGN DEFECTS INHERENT IN RIGHT-SIDED STEERING WHEEL, AND ALSO THE SEAT BELT SHEARING, PLUS ROOF COVER FAILURE DURING CRASH.

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I HAVE HAD AT LEAST 100 TIMES WHERE MY JEEP HAS STALLED AND JUST STOPPED RUNNING. IT HAS HAPPENED WHEN I HAVE SLOWED DOWN, AND HAS STOPPED IN INTERSECTIONS. IT HAS STOPPED WHEN STARTING FROM A STOP ETC. I HAVE HAD NUMEROUS MANUAL TRANSMISSION CARS AND THIS HAS NEVER HAPPENED. IT SCARES ME , AND MAKES ME FEAR FOR MY LIFE. I HAVE CHANGED THE WAY I DRIVE BECAUSE OF IT, WITH THE FEAR OF WORRYING MY JEEP WILL JUST STOP RUNNING , WHEN I PULL OUT INTO TRAFFIC. I HAVE HAD THE SWITCHES IN THE CAR NOT WORK, AND FUNCTION ERRATICALLY. LIGHTS STAY ON, WHEN TURNED OFF, AFTER TURNING THEM OFF NUMEROUS TIMES, THEY FINALLY GO OUT. I HAVE HAD MY BREAKS RESPOND ODDLY, AND GET WEAK. I HAVE HAD THE HEATER NOT COME ON, THEN TURN SWITCH AGAIN AND IT WORKS. HAVE HAD DEFROST SOME ON WHEN DEFROST WAS OFF. NUMEROUS ELECTRICAL FUNCTIONS, MALFUNCTION. I DON'T BOTHER WITH JEEP, AS MY MILEAGE IS OVER 36,000- NO MORE WARRANTY, BUT THESE THINGS BEGAN, ABOUT A MONTH OR TWO INTO JEEP OWNERSHIP. THESE PROBLEMS USED TO BE INFREQUENT, BUT NOW THIS POWER FAILURE HAPPENS OFTEN. SOME DAYS IT HAPPENS 4-5 TIMES. PLEASE HELP ME WITH THIS MATTER, I DO NOT WANT TO BE INJURED OR KILLED, DUE TO THIS PROBLEM. I ALSO DO NOT WANT MY FAMILY OR SOMEONE ELSE'S HURT ,BECAUSE OF IT EITHER. I STARTED DOING RESEARCH ABOUT THESE ISSUES AND FIND I AM NOT THE ONLY ONE, IT IS COMMON. I ALSO HAVE A WHISTLE IN THE BRAKE LINE, VACUUM I THINK??? IT CAUSES THE BREAKS TO NOT BE STRONG AT TIMES. I HAVE HAD MY BRAKES COMPLETELY REPLACED AND THIS CONDITION PERSISTS, IT ALSO SEEMS MANY WITH MY MODEL OF JEEP EXPERIENCE THIS AS WELL. ALL OF THE HINGES ON THE DOORS ARE RUSTING FROM THE INSIDE OUT, AS WELL, I SEE THE PAINT BUBBLING UP . *TR

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I WAS GETTING OFF OF THE HIGHWAY FROM ABOUT AN HOUR COMMUTE HOME WHEN THE DRIVER DOOR CAUGHT ON FIRE. I PUT THE VEHICLE IN PARK, I TRIED TO UNLOCK THE DRIVER DOOR TO GET OUT, AND I COULDN'T. TRIED TO GET OUT THE PASSENGER, COULDN'T. I TOOK OFF MY JACKET, AND TRIED TO SMOTHER THE FIRE. IT DIDN'T WORK. I CRAWLED OUT THE BACK DOOR (NOT LOCKED FOR SOME REASON). PEOPLE STOPPED TO HELP, WE WERE ABLE TO OPEN THE DRIVER DOOR FROM THE OUTSIDE AND THREW SNOW IN THE DOOR UNTIL THE FIRE STOPPED. FIREFIGHTERS THEN DISASSEMBLED THE DOOR TO MAKE SURE THE FIRE REALLY WAS OUT. MY CAR WAS TOWED TO A SHOP. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CLUTCH EMITTED SMOKE AND THE VEHICLE STALLED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH BURNED OUT AND REPLACED THE UNIT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

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WAS SLEEPING AND WOKE UP TO A POPPING NOISE THAT HAPPENED TO BE MY JEEP UP IN FLAMES AT APPROX 4:30 AM. CALLED CHRYSLER THEY CAME OUT N TOLD ME IT WAS ELECTRICAL NEAR THE BATTERY. I HAD NO AFTERMARKET ELECTRICAL TO CAUSE THIS. CHRYSLER IS NOT DOING ANYTHING TO HELP ME. I LOST MY JEEP. I AM AT A LOSE OF WORDS, MY JEEP WAS MY BABY... VERY DISAPPOINTED IN CHRYSLER AND DON'T KNOW WHAT STEPS TO TAKE FOR THEM TO HELP ME OR RECTIFY THE ISSUE. PLEASE HELP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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REAR ENDED ANOTHER VEHICLE AT A SPEED OF APPROXIMATELY 25 MPH. THE AIR BAGS DID NOT DEPLOY AT TIME OF IMPACT OR AT ALL. NOTICED THAT THE REAR WINDSHIELD WIPERS DID NOT WORK AS WELL AS THE AUTOMATIC DOOR LOCKS. APPARENTLY THIS IS A ELECTRICAL ISSUE THAT COULD HAVE CAUSED SOME SERIOUS INJURIES. *TR

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THE CAR HAD BEEN DRIVEN FOR LESS THAN 15 MINUTES. UPON PULLING UP TO THE STOP LIGHT, SMOKE STARTED COMING OUT FROM THE HOOD THEN VENTILATION. AFTER GETTING KIDS OUT OF THE CAR, I USED A FIRE EXTINGUISHER UNDER THE FRONT OF THE CAR. ONCE THE EXTINGUISHER WAS EXHAUSTED, THERE WAS STILL SMOKE AND SMALL FLAMES. AT THIS POINT, THERE WERE FLAMING PIECES DROPPING FROM UNDERNEATH. I THEN GOT SAFELY AWAY AND WAITED UNTIL THE FIRE DEPARTMENT ARRIVED. THE FIRE WAS SIGNIFICANT. IT MELTED THE FRONT END BEFORE THE FIRE DEPARTMENT ARRIVED. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO STOP THE VEHICLE CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE HEAD ON. THE IMPACT WAS NOT SEVERE AND THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 65 MPH, THE STEERING WHEEL HAD BECAME DETACHED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE BEGAN DRIFTING TO THE LEFT AFTER TRAVELING OVER A ROAD BUMP AND THE CONTACT CRASHED INTO A CONCRETE BARRIER. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER BUT WAS NOT TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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CHRYSLER HAS A SAFETY RECALL NUMBER N28. I HAVE BEEN TOLD BY THE DEALER THAT I CAN NOT HAVE MY CAR FIXED PER RECALL GUIDELINES BECAUSE MOPAR STOPPED MAKING THE PARTS. I HAVE BEEN TOLD AT THIS POINT IT MAY TAKE SEVERAL MONTHS TO RECEIVE SERVICE. THE RECALL STATES THAT DAMAGE TO THE TRANSMISSION LINE CAN CAUSE THE VEHICLE TO HAVE LOSS OF TRANSMISSION. I DRIVE 3 YOUNG CHILDREN UNDER THE AGE OF 10 YEARS OLD EVERY DAY TO AND FROM SCHOOL AND CAN NOT GET ANY ACCOUNTABILITY FROM JEEP. I AM HOPING YOU CAN INVESTIGATE WHY CHRYSLER HAS STOPPED MAKING THE PART AND WHY THEY CAN NOT PERFORM ANY MAINTENANCE FOR ANY OWNERS PER THE RECALL REQUIREMENTS. *TR

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AFTER COMMUTE OF 35 - 40 MINUTES FROM WORK I PULLED INTO MY GARAGE AND CLOSED THE DOOR DOWN FOR THE NIGHT AS USUAL AND WENT INSIDE . I DID SMELL A SLIGHT BURNING SMELL BUT THOUGHT IT WAS RELATED TO OUTSIDE FRIDGE THAT FAILED. AFTER BEING INSIDE A FEW MINUTES WE HEARD A NOISE COMING FROM THE GARAGE. I WENT TO CHECK IT OUT AND FOUND THE STARTER ON THE JEEP WAS SPINNING ON ITS OWN. MY WIFE NOTICED SMOKE AND THEN FLAMES UNDER JEEP. I MANAGED TO GET JEEP OUT OF GARAGE AND FIRE PUT OUT AND DISCONNECTED THE BATTERY. THE FIRE WAS BASICALLY CONTAINED TO THE AREA AROUND THE STARTER AND RELATED WIRING/HOSES. THE JEEP DEALER PICKED UP THE JEEP AND HAS IT NOW. I CONTACTED JEEP FACTORY CUSTOMER REPRESENTATIVE REP WITH THE SPECIFICS OF THE INCIDENT AND WAS TOLD MY FILE WOULD BE TURNED OVER TO THE "SPECIAL INVESTIGATIONS" DEPARTMENT. I CAN'T IMAGINE WHAT THE OUTCOME OF THIS INCIDENT WOULD BE HAD WE NOT HEARD THE NOISE COMING FROM THE GARAGE OR IF MY COMMUTE HAD BEEN AN ADDITIONAL 20 -30 MINUTES LONGER. *TR

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ON OR ABOUT 10 AM ON 8-16-13 OUR AIR BAG LIGHT WENT ON AND ALL STEERING WHEEL FUNCTIONS QUITE WORKING. ABOUT 20 MINUTES LATTER THE AIR BAG DEPLOYED. THE EDR SYSTEM REPORTED THAT, NO AIRBAG WENT OFF AND THERE IS NO RECORDED EVENT. THIS FROM JEEPS CORPORATE INVESTIGATION. THE SRS MODULE IS ALSO FINE AND HAS NOT TRIGGERED ANY EVENT. THIS LEADS BACK TO THE CLOCK SPRING AND A SHORT THAT THEY NEVER EVEN CONSIDERED AT THE INVESTIGATION OF THE KNOW PART THAT WAS FAULTED/FAILED. *TR

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I WAS INVOLVED IN A REAR END ACCIDENT WHICH HAD MINIMAL DAMAGE TO THE BUMPER, HOWEVER MY FRAME SHIFTED 2 INCHES TO PUNCTURE THE CATALYTIC CONVERTER, SHIFT THE ENGINE AND CAUSE ALL OF THE BOLTS THAT HOLD MY FRAME TO THE VEHICLE TO COME LOOSE BUT NOT BREAK. THIS IS CONCERNING AS THE ONLY DAMAGE WAS TO PLASTIC COVERING AND MINIMAL INDENTATION ON THE ACTUAL BUMPER WITH NO OTHER DAMAGE, THERE WAS NO DAMAGE TO THE FRONT END OR THE BACK SIDE OF THE BUMPER. THE AUTO BODY SHOP IS CONCERNED THAT THE DAMAGE THEY ARE SEEING TO THE BUMPER SHOULD NOT HAVE CAUSED THE FRAME TO FLEX AS MUCH AS IT DID, AND HAS NEVER SEEN THIS HAPPEN. PLEASE ADVISE. I SPOKE WITH SOMEONE YESTERDAY FROM JEEP WHO DISCARDED MY CLAIM BECAUSE I WAS INVOLVED IN AN ACCIDENT, HOWEVER IF WRANGLER?S FRAMES SHIFT AND FLEX THIS MUCH THIS IS QUITE CONCERNING TO CUSTOMERS AND JEEP NEED TO LOOK INTO THIS CASE, TO PREVENT IT FROM HAPPENING AGAIN. I WOULD VALUE SOME ACTUAL FEEDBACK FROM THIS AND NOT BE DISCARDED SO QUICKLY. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE, THE VEHICLE ROLLED AWAY AND CRASHED INTO THE CONTACT'S HOME WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE AN INVESTIGATOR WAS SCHEDULED TO INSPECT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 30,000.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER 4X4. THE CONTACT STATED THAT SHE COULD SMELL FUMES ENTERING THE VEHICLE FROM THE VENTILATION. THE FUMES CAUSED THE DRIVER AND ANY OTHER PASSENGER THAT ENTERED THE VEHICLE TO BECOME NAUSEOUS AND ENDURE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC FOR THE PARTICULAR MODEL VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REMOVABLE HARD TOP WOULD FLEX WHEN DRIVING AT APPROXIMATELY 30 MPH OR HIGHER. THE FAILURE WOULD CAUSE EXTREME CABIN PRESSURE AND CAUSING THE DRIVER AND PASSENGERS TO SUFFER SEVERE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC ADVISED THAT THE HARD TOP WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77. THE CURRENT MILEAGE WAS APPROXIMATELY 3,080. UPDATED 01/02/2013*LJ UPDATED 1/7/2013 *JS

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PURCHASED A 2012 JEEP WRANGLER SPORT ON 3/3/12 AT ROUGHLY 2PM CST. AT ABOUT 4PM CST, I PARKED THE JEEP IN MY APARTMENT'S PARKING GARAGE. I DECIDED AT ABOUT 6PM CST TO GO GET SOME DINNER, AND TO CRUISE AROUND AS WELL IN THE NEW VEHICLE. I OBSERVED SMOKE COMING FROM THE PARKING GARAGE, AND WHEN I GOT INTO THE GARAGE, I OBSERVED MY NEW JEEP ON FIRE. THE ENTIRE FRONT END OF THE VEHICLE WAS ENGULFED IN FLAMES. BOTH FRONT TIRES EXPLODED AS A RESULT OF THE FIRE, AND THE ENTIRE FRONT END WAS COMPLETELY DAMAGED. THE INTERIOR IS DESTROYED; BASICALLY TOTALED OUT. VEHICLE WAS PURCHASED WITH 11 MILES ON THE ODOMETER, AND ENDED WITH ABOUT 17 TOTAL. *TR

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