What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Trackhawk

I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.

NHTSA ODI 11503002

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 55 mph when traffic began to back up. When the contact was attempting to get into the left lane, the vehicle's ahead suddenly stopped. The contact depressed the brake pedal, however, the vehicle suddenly accelerated forward causing them to rear-end the vehicle in front. The air bags did not deploy. There was damage to the vehicle in front where their entire rear end was crushed inward. The contact's vehicle was towed. A police report was filed. There were no injuries. There was no medical attention needed. The dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,000.

NHTSA ODI 11462179

IT WAS RAINING I HAD TO START BREAKING WAS GETTING CLOSE TO A RED LIGHT, COULD NOT STOP AND CRASHED INTO ANOTHER CAR AND TOTALED MINE AND INJURED ME.

NHTSA ODI 11271279

I WAS PULLING INTO A PARKING SPOT AND TRANSITIONING THE VEHICLE TO PARK WHEN THE VEHICLE ACCELERATED. I HAD MY FOOT PRESSED FIRMLY ON THE BRAKE BUT IT DID NOT STOP AND IT WENT UP AND OVER A PARKING BARRIER INTO ANOTHER PARKED VEHICLE.

NHTSA ODI 11266748

I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN FRONT OF ME AND SUFFERED $9,000 WORTH OF DAMAGE. I ALSO WAS INJURED REQUIRING SURGERY ON MY FOOT THAT WAS ON THE BRAKE PEDAL. *DT *DT CONSUMER STATED CAR IS REPAIRED.*JB *DT CONSUMER STATED I HAVE THE INVOICE, HOWEVER FROM MY UNDERSTANDING THEY DID NOT DO ANYTHING WITH THE BRAKES. I STILL FEEL THERE WAS/IS AN ISSUE WITH THEM. I CAN FORWARD THE INVOICE IF NEEDED, BUT IT DOES NOT MENTION THE BRAKES. I DID ASK THE SHOP AND MY INSURANCE TO HAVE THE BRAKES CHECKED. MY FATHER IN LAW PICKED UP THE CAR FOR ME AND SAID THAT THE SHOP TOLD HIM THE BRAKES WERE FINE. CONSUMER DID NOT HAVE ISSUES BEFORE WITH BRAKE SYSTEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT*JB

NHTSA ODI 11216918

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HAD FAULTY BRAKES. ON OCCASION, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. ON OTHER OCCASIONS, THE BRAKE PEDAL COULD NOT BE DEPRESSED AT ALL. POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 369-3565) REPAIRED THE WATER SHIELD ABOVE THE BRAKE BOOSTER PER AN EXTENDED WARRANTY. HOWEVER, WHILE THE CONTACT WAS DRIVING AND CAME TO A ROLLING STOP, A MINOR FENDER BENDER OCCURRED WITH THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. TWO INDEPENDENT MECHANICS DIAGNOSED THAT THE BRAKE BOOSTER CABLE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER IN WILLIAMSBURG, VA WHERE THE BRAKE BOOSTER CABLE WAS REMOVED AND REPLACED WITH A NEW PART. THE MANUFACTURER WAS CONTACTED AND THE FAULTY PART WAS SENT TO THEM FOR ANALYSIS. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11171895

JEEP WAS HAVING BRAKE PROBLEMS. REPLACED ALL THE BRAKES THIS SPRING AND STILL HAVING A PROBLEM. TOOK THE JEEP IN TO THE DEALER IN JUNE TO HAVE THE BRAKE BOOSTER LOOKED AT, SAID IT WAS FINE. SINCE THEN THE BRAKES HAVE BEEN GETTING WORSE. TODAY I CRASHED INTO THE FRONT OF MY HOUSE. THERE IS SOMETHING WRONG WITH THE BRAKE BOOSTER, LIKE I TOLD JEEP BACK IN JUNE. THIS SAME THING IS HAPPENING ON MANY OTHER JEEPS. PLEASE SOMETHING HAS TO BE DONE. THE DEALERSHIP IS SAYING THEY LOOKED AT THE "SPLASH SHEILD" UNDER THE RECALL AND SINCE NOTHING WAS WRONG THEY ARE NOT RESPONSIBLE FOR ANYTHING ELSE ON THE BOOSTER. PLEASE READ OTHER JEEP OWNERS HAVING THE SAME PROBLEM. HTTPS://JEEPGARAGE.ORG/F73/MORE-BRAKE-BOOSTER-INTRIGUE-186178.HTML#/TOPICS/186178?PAGE=3. I TOOK THE MASTER CYLINDER OFF AND THERE IS A BUNCH OF RUST INSIDE THE BOOSTER. IT'S A CLOSED SYSTEM, DEBRIS SHOULDN'T BE BUILDING UP OR RUST SHOULDN'T BE GETTING IN THERE. MAYBE THIS WAS CAUSED FROM THE SPLASH SHIELD AND WATER GOT INSIDE?

NHTSA ODI 11163209

WHEN SLOWING THE VEHICLE IT WILL JUST SILENTLY SHUTS OFF. THIS HAPPENS USUALLY AT THE SAME 5 PLACES, 3 OF THEM WHEN SLOWING TO MAKE A RIGHT HAND TURN IN AN S TURN AND THE OTHER 2 GOING STRAIGHT SLOWING TO STOP TO MAKE A LEFT TURN ACROSS TRAFFIC. I FEEL LIKE IT'S A COMBINATION OF BRAKING, STEERING WHEEL AND WHEN ITS SHIFTING INTO 1ST SINCE I'M EITHER IN A STOPPING SITUATION OR S TURN SITUATION. WHEN THIS HAPPENS I LOOSE STEERING AND BRAKES CAUSING ME TO GO INTO THE OPPOSITE LANE OF TRAVEL HEAD ON. THERE HAVE BEEN RECALLS ON THE ALTERNATOR FOR MY VEHICLE BUT MINE HAS NEVER BEEN INCLUDED. THERE HAS BEEN A RECALL FOR A SENSOR THAT HAS BEEN COMPLETED BUT DID NOT SOLVE THE PROBLEM. THIS IS A SERIOUS ISSUE, MY CHANCE FOR A HEAD ON COLLISION IS VERY VERY SCARY. THIS HAPPENS ABOUT 6-10 TIMES A WEEK.

NHTSA ODI 11155615

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL ONTO THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BARN. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11078855

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE INTERIM NOTICE INDICATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR OVER FIVE MONTHS. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, PARKED IT IN THE GARAGE, AND EXITED THE VEHICLE. WHEN THE CONTACT CAME BACK TO THE VEHICLE, A FIRE STARTED UNDER THE HOOD, CAUSING SMOKE TO EMIT INTO THE GARAGE. THE VEHICLE WAS DRIVEN OUT OF THE GARAGE, PARKED IN THE DRIVEWAY, AND THE FLAMES WERE EXTINGUISHED UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER INDICATED THAT AN INSPECTOR WOULD BE SENT TO INVESTIGATE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11047400

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL LIGHTS FLICKERED AND THEN FAILED COMPLETELY. THE BRAKE PEDAL FAILED TO ENGAGE WHILE BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE PARKING BRAKE WAS ENGAGED AND, UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND FIRE AND SMOKE WERE SEEN COMING FROM INSIDE THE ALTERNATOR. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS TOWED TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10955167

I DROVE MY CAR NOT EVEN THREE HOUSES AWAY FROM MY RESIDENCE AND HAD TO STOP AT A STOP SIGN. GOING ROUGHLY 10-15 MILES AND I COULD NOT STOP MY CAR. MY BRAKES WERE HARD AND NOTHING HAPPENED. MY CAR MISSED AN INCOMING CAR AND I SWERVED ONTO A CURB TO STOP MY CAR. MY BRAKES WERE COMPLETELY OUT! MY CAR HAD TO GET TOWED TO THE DEALERSHIP AND COME TO FIND OUT IT WAS A RECALLED PART ON THE CAR THAT MADE THE BRAKES NOT WORK- BRAKE BOOSTER. DEALERSHIP SAID T WOULD BE REPLACED. THEY CALLED NEXT DAY TO TELL US IT WOULD NOT BE REPLACED DUE TO AN EXPIRED WARRANTY. AND TO CALL CHRYSLER 800 HOTLINE. IT GOT US NOWHERE. THE REP REFUSED TO PUT A MANAGER IN THE PHONE INDICATING THEY WILL CALL ME BACK AFTER THEIR 1 DAY POLICY. AND THAT MY CAR WAS ALREADY FIXED AND THAT I SHOULD PAY FOR IT AND THEY MIGHT REIMBURSE ME FOR IT IN 3-5 BUSINESS DAYS. CHRYSLER IS REFUSING TO PAY FOR THAT RECALLED PART.

NHTSA ODI 10915642

ON JUNE 24, 2016, BETWEEN 1:30 PM AND 2 PM, I WAS DRIVING FROM BRENTWOOD CA TO VALLEJO CA ON HWY 780 W AND AFTER TURNING A CURVE ON THE FREEWAY WHICH SLOPED DOWN TOWARDS CURTOLA PARKWAY, I APPLIED THE BRAKES AT ABOUT 30 MILES PER HOUR AFTER I EMERGED FROM THE OVERPASS WHICH WAS AT LEAST 5 CAR LENGTHS BEFORE THE CARS AHEAD OF ME WHICH WAS STOPPED AT A RED TRAFFIC LIGHT. HOWEVER, THE JEEP CONTINUED TO ROLL EVEN THOUGH I PRESSED ON THE BRAKES TO THE FLOOR BOARD. WHEN I REALIZED THE JEEP DID NOT STOP, AFTER CHECKING FOR VEHICLES ON THE LEFT FROM THE REAR VIEW MIRROR, I SWERVED TO THE LEFT TO AVOID HITTING THE TRUCK IN FRONT OF ME, BUT I STILL HIT THE LEFT CORNER OF THE NISSAN TRUCK IN FRONT OF ME BUT THE TRUCK DID NOT HIT THE VEHICLE IN FRONT OF HIM. I DAMAGED THE RIGHT CORNER OF THE FRONT OF MY JEEP. THE JEEP IS UNSAFE BECAUSE THE BRAKES FAILED AND WOULD HAVE CAUSED A FATAL ACCIDENT TO ME, MY THREE PASSENGERS, AND OTHER VEHICLES HAD I BEEN TRAVELLING AT A HIGH SPEED. I COMPLIED WITH ALL AVAILABLE RECALL REPAIRS INCLUDING THE BRAKE RECALL IN 2014 AND ALL THE SUGGESTED CHRYSLER MAINTENANCE ON THE JEEP. I REPORTED THE ACCIDENT TO MY INSURANCE GEICO AND TO CHRYSLER.

NHTSA ODI 10883463

WHILE OPERATING THE VEHICLE ON THE HIGHWAY DURING RUSH HOUR (SLOW TRAFFIC) WE LOST ALL BRAKING POWER FROM THE VEHICLE. THANKFULLY, WE WERE ABLE TO GET OUT OF THE SITUATION WITHOUT ANY HARM, HOWEVER AT HIGHER SPEEDS WE WOULD HAVE GONE INTO A TERRIBLE ACCIDENT. THE VEHICLE WAS PART OF A RECALL FOR THE BRAKE BOOSTER IN 2014, AND WAS CHECKED BY A JEEP DEALER AT THE TIME. WHEN WE LOST BRAKING, THE BRAKE PEDAL BECAME EXTREMELY HARD, AND WE WEREN'T ABLE TO LOOSE SPEED AT ALL.

NHTSA ODI 10825450

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM RECALL NOTICES. *SMD THE CONSUMER STATED SHE DID NOT KNOW ABOUT THE BRAKE RECALL. HOWEVER, BY THAT TIME, SHE HAD ALREADY HIT FOUR VEHICLES, BECAUSE SHE WAS NOT ABLE TO STOP. ALSO, TWO DAYS AFTER THE VEHICLE WAS PURCHASED, SHE WENT TO START IT, BUT IT WOULDN'T START. THE VEHICLE STALLED WHILE AT A STOP SIGN. *JB THE CONSUMER SENT IN A RECALL REGARDING THE SUN VISOR. UPDATED 03/24/16.*JB

NHTSA ODI 10806911

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A STEEP HILL, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED FIVE FRACTURED RIBS AS WELL AS A FRACTURED RIGHT ANKLE. THE PASSENGER SUSTAINED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 11/06/15*LJ UPDATED 2/2/2016 *JS

NHTSA ODI 10776591

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.

NHTSA ODI 10715888

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH DURING INCLEMENT WEATHER, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 10690769

2012 JEEP GRAND CHEROKEE. CONSUMER CLAIMS DEPARTMENT REPRESENTATIVE WRITES IN REGARDS TO REPROGRAM ABS MODULE RECALL NOTICE AND SEEKING RENTAL AND COLLISION CLAIMS. *SMD RECALL # 14V104000 WAS SENT ATTACHED TO COMPLAINT. *JB

NHTSA ODI 10667988

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE BRAKE BOOSTER WAS ON BACK ORDER. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE BRAKE PEDAL WAS PUMPED AND THERE WAS AN INCREASE IN STOPPING DISTANCE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10669557

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,183.

NHTSA ODI 10667094

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. AFTER THE INCIDENT THE CONTACT MENTIONED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V104000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

NHTSA ODI 10608539

PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO GARAGE DOORS. THE CAR WAS DAMAGED TO THE EXTENT OF AT LEAST $5,700. THERE WAS DAMAGE TO THE BUILDING AND TO ONE OF THE GARAGE DOORS. I AM FEARFUL OF DRIVING THE JEEP GRAND CHEROKEE EVEN AFTER REPAIRS ARE COMPLETED. IF I HAD BEEN IN A PARKING LOT OR AT A STOP LIGHT THERE COULD HAVE BEEN SEVERE DAMAGE OR INJURY FROM THIS INCIDENT. *TR

NHTSA ODI 10445037