What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Trackhawk

RECALL REPAIR: UNABLE TO REMEDY THIS SAFETY RECALL FOR FUEL PUMP RELAY IN A TIMELY MANNER: 3.5 MONTHS AND STILL WAITING. THAT EXTERNAL FUEL PUMP RELAY IS SOMETHING YOU CAN ORDER ON AMAZON FOR $10; HOWEVER, THE DEALERSHIP INDICATES THAT THEY CAN ONLY PROCURE ONE PER WEEK. AT 2 MONTHS WAIT, THE DEALERSHIP ALLEN SAMUELS IN WACO, TX INDICATED "THE RECALL YOU HAVE HAS HAD SERIOUS PARTS RESTRICTIONS. WE ARE ONLY ALLOWED TO SECURE ONE PER WEEK....BUT IT STILL MAY BE A FEW MONTHS BEFORE WE CAN PROCURE ONE FOR YOU. " MANUFACTURER RECALL NUMBERV62; NHTSA RECALL NUMBER19V-813 SUMMARY -- A FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. SAFETY RISK--A VEHICLE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING.

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THE V62 RECALL DID NOT WORK FOR MY JEEP. IT WAS FINE FOR ABOUT 3 MOS (DIDN'T STALL WHILE DRIVING) AND THEN IT STALLED EXITING THE HIGHWAY. IN THE PAST YEAR I'VE HAD THE FUEL PUMP REPLACED, MULTIPLE 'FIXES' FOR THIS RECALL AND IT STILL STALLS.

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DESPITE RECALL V62 BEING 'FIXED' BY JEEP DEALERSHIP, VEHICLE CONTINUES TO STALL WHILE IN MOTION. OFTEN TIMES WHILE TURNING EITHER ON CITY STREETS OR HIGHWAY. AFTER MULTIPLE STALLS I STARTED KEEPING A LOG OF WHEN AND WHERE THEY OCCUR. THIS IS EXTREMELY DANGEROUS AND HAS CAUSED FOR SOME SCARY SITUATION ON THE HIGHWAY AND APPROACHING INTERSECTIONS. THE RECALL FUEL PUMP RELAY FIX HAS NOT CORRECTED THE PROBLEM.

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I'VE BEEN WAITING WELL OVER A YEAR, NAMES ON A 'LIST' AT VARIOUS DEALERSHIPS FOR BOTH RECALLS, SPECIFICALLY THE FUEL PUMP. MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813

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MY JEEP HAS BEEN STALLING MULTIPLE TIMES WHEN TRYING TO START IT. ONE NIGHT WHEN I TRIED TO START IT, IT WOULD NOT TURN ON. I BROUGHT IT TO THE DEALERSHIP AND THEY CHANGED THE FUEL RELAY ON IT, HOWEVER I JUST BROUGHT IT BACK 2 DAYS AGO FOR THE SAME PROBLEM. THEY REPLACED IT AGAIN, HOWEVER WHEN PICKING IT UP IT STALLED AGAIN.

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FOR 2 YEARS I'VE BEEN GETTING RECALL NOTICES TO REPLACE A FAILING FUEL PUMP RELAY FOR OUR JEEP. EVERY TIME I SCHEDULE AN APPOINTMENT TO ADDRESS THE RECALL I'M TOLD THAT THE PART IS NOT AVAILABLE. WHILE DRIVING THE VEHICLE WILL RANDOMLY STALL OUT AND WILL NEED TO BE RESTARTED. THIS SITUATION POSES A SAFETY ISSUE AND COULD LEAD TO AN ACCIDENT WHICH COULD BE POTENTIALLY FATAL. CHRYSLER CORPORATION NEEDS TO BE ACCOUNTABLE FOR THIS AND TAKE ALL NECESSARY STEPS TO INSURE THE SAFETY OF ITS VEHICLES AND ITS OCCUPANTS. (RECALL RELATED INCIDENT) TS

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TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WHILE GOING OVER A SPEED BUMP AND HIT A TREE. THE FRONT DRIVER'S AND PASSENGER AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO HIS LOWER BACK AND HEAD. MEDICAL ATTENTION WAS RECEIVED AS THE CONTACT WAS TRANSPORTED BY AMBULANCE. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS TOWED OR NOT. THE DEALER HILL KELLY DODGE (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) WAS NOTIFIED A DAY PRIOR TO THE COLLISION ABOUT SEVERAL WARNING LIGHTS THAT ILLUMINATED (CHECK ENGINE, SERVICE 4-WHEEL DRIVE, TRACTION CONTROL) AND SCHEDULED AN UPCOMING APPOINTMENT TO GET THE VEHICLE DIAGNOSED AS WELL AS THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.

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I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.

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FEB 27, 2015 A RECALL WAS ISSUED FOR "IN THE AFFECTED VEHICLES, THE FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7) MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING". I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE THE RECALL CAME OUT AND CAN NOT GET IT DONE. I HAVE BEEN TOLD OVER AND OVER AND OVER THEY DO NOT HAVE TO PART AND TO CALL BACK. REALLY COMING UP ON 6 YEARS NOW AND JEEP CAN NOT GET THE PART TO FIX MY CAR. WHAT AM I SUPPOSED TO DO TO GET IT FIXED?

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I TOOK MY JEEP TO HAVE FUEL PUMP RELAY AND ALTERNATOR RECALLS SERVICED AT NAPLETON JEEP IN KISSIMMEE FL AND THE CAR BROKE DOWN A FEW DAYS AFTER BEING SERVICED, HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY CHARGED ME $189 TO SAY IT WAS THE STARTER THAT WAS BAD AND QUOTED ME $800, I FELT PUT OFF AND GOT THE CAR TOWED TO A DIFF PRIVATE OWNED SHOP FOR A SECOND OPINION, THE MECHANIC DID A FULL DIAGNOSIS AND PROVIDED PROOF THAT THE STARTER IS GOOD AND ITS THE ALTERNATOR, STATED THAT THE DEALERSHIP NOT ONLY INSTALLED IMPROPERLY BUT THAT THE PART IS FAULTY,. GROUND WIRE WAS NOT CONNECTED TO THE ENGINE AND THEREFORE IT COULDN'T BE STARTED ALTERNATOR CHARGE WIRE INSTALLED IN AN INCORRECT POSITION AND TUGGING ON HARNESS AND PROTECTIVE COVER CAN'T BE PLACED OVER POWER WIRE ALTERNATOR NOT CHARGING AND GETTING EXTREMELY HOT, ALL OF WHICH SHOULD BE COVERED UNDER WARRANTY, SO I WENT BACK TO THE DEALERSHIP AND ASKED FOR THE SERVICE MANAGER, OSCAR, WHO TOLD ME HE WOULD NOT ONLY NOT REFUND ANY MONEY FOR THE MIS DIAGNOSIS BUT HE WOULD ALSO CHARGE ME FOR ANY FURTHER REPAIRS EVEN THO THE PART THAT WAS INSTALLED TWO WEEKS AGO IS THE ONE THAT HAS AND ISSUE AND SHOULD ONE STILL UNDER THE SAME WARRANTY. THEN I WAS HARASSED BY SERVICE MANAGER WHO THREATENED VIOLENCE ON MY FAMILY OVER THE PHONE. THE JEEP NOW EVEN ONCE REPAIRED COULD HAVE SO MANY ISSUES ARISE AS WELL BECAUSE OF THE NEGLIGENCE THIS DEALERSHIP HAS SHOWN, THE HAVE UNDERQUALIFIED AND UNSUPERVISED TECHNICIANS DOING JOBS THEY ARE NOT READY TO BE DOING ALONE. NOW I WORRY FOR MY SAFETY AND LONGEVITY OF MY VEHICLE. THE DEALERSHIP ALSO LEFT THE CAR RUNNING THE ENTIRE TIME THEY HAD IT. SO MY BATTERY WAS SHOT AND IT IS BRAND NEW. I HAVE ALL RECEIPTS AND DOCUMENTS AS WELL JUST YOUR WEBSITE ISN'T ALLOWING TO UPLOAD THEM ALL SO I INCLUDED A PHOTO TO SHOW HOW NEGLIGENT THIS DEALERSHIP WAS.

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THERE HAS BEEN A FUEL PUMP RELAY RECALL FOR TWO YEARS, FINALLY COME OUT WITH A REPAIR AND NOW THERE AREN'T ENOUGH PARTS. THIS IS A SERIOUS RECALL AND NEEDS TO BE ADDRESSED ASAP.

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STARTED THE VEHICLE TO GO PICK LUNCH UP. DROVE 1/2 MILE TO RESTAURANT. PULLED INTO PARKING SPOT WHEN THE VEHICLE BEGAN TO SHUDDER. PUT THE VEHICLE IN PARK WHEN IT BEGAN TO STALL AND THE ENGINE LIGHT CAME ON. MULTIPLE CALLS MADE TO DEALERSHIP TO HAVE THE RECALL FIXED. THEY HAVE GIVEN EXCUSE AFTER EXCUSE ABOUT NOT BEING ABLE TO FIX IT. NO OPTIONS WERE GIVEN TO HELP REMEDY THE ISSUE. THE VEHICLE IS NOT SAFE TO DRIVE.

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4X4 SERIVICE ON MY 2012 JEEP GRAND CHEROKEE TURNS ON ALL THE TIME AND I'M WORRIED IT WON'T RIDE THE SAME IN THE RAIN WHEN IT HAS TO RUN WITH ALL 4 WHEELS AND IT'S JUST RUNNING WITH 2 WHILE DRIVING I'M REALLY CONCERN

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2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL. 19V-813. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

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RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL.

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I HAVE BEEN CONTACTING GARBER AUTO MALL JEEP DEALER SINCE APRIL 23, AND I AM ALWAYS TOLD NO PARTS ARE AVAILABLE FOR MY FUEL PUMP RELAY SAFETY RECALL.

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I HAVE BEEN HAVING MY CAR RANDOMLY SHUT OFF WHILE IN DRIVE FOR OVER A YEAR. I'M SCARED OF DRIVING MY OWN CAR. IT HAS HAPPENED TO ME WELL OVER 25 TIMES. I'VE ASKED THE CONNECTICUT DEALERSHIPS (WETMORE'S AND NORTHWEST HILLS) ABOUT THIS MULTIPLE TIMES AND AS OF TODAY THEY SAY THERE IS NO FIX AND THEY CAN'T DO ANYTHING BECAUSE THERE IS NO FIX FOR THE RECALL. IT HAPPENS WHEN I'M DRIVING AND BRAKING AND TURNING LEFT, SUCH AS TURNING LEFT OFF A RAMP OR GOING DOWN A HILL AND SLOWING TO TURN LEFT OR SLOWING ON A BIG HILL AT A STOP LIGHT. THE CAR COMPLETELY STOPS. THE BRAKES STOP WORKING AND POWER STEERING IS LOST. THEN I HAVE TO PUT IT IN PARK AND WHEN I PRESS START IT RESTARTS. BUT THIS IS DANGEROUS. I ALSO HAVE A SPECIAL WARRANTY I PAID FOR AND BECAUSE THERE IS A RECALL THE DEALERSHIP SAID MY WARRANTY THAT I PAID $4K FOR IS USELESS BECAUSE OF THE RECALL. DOES SOMEONE HAVE TO DIE FOR THIS TO MATTER?

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NHTSA RECALL NUMBER 19V-813 RECALL DATE: NOVEMBER 14, 2019 REPAIR PARTS ARE STILL NOT AVAILABLE AFTER ONE YEAR. VEHICLE HAS EXPERIENCED STALL WHILE DRIVING AND NOW DOES NOT START. DEALERSHIP OFFERED TO TOW VEHICLE TO DEALERSHIP BUT NO ESTIMATE ON TIME FOR REPAIR. RECALL R09 WAS PREVIOUSLY COMPLETED.

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DUE TO THE SAFETY RECALL V62 I'VE EXPERIENCED MULTIPLE INCIDENTS OF MY 2012 GRAND CHEROKEE STALLING WHILE DRIVING. WITHIN 6 MONTHS I'VE HAD THE RELAY SENSORS REPLACED TWICE (NO CHARGE) AND A NEW FUEL PUMP, $1,200 OUT OF POCKET AND MY JEEP STILL STALLED. THIS IS NOW THE 4TH TIME MY JEEP IS SITTING AT THE DEALERSHIP WITH NO FIX AND FCA WILL NOT REIMBURSE ME FOR A RENTAL. MY CASE MANAGER FROM FCA SAID I AM OUT OF WARRANTY, SINCE WHEN DOES A SAFETY RECALL FALL UNDER A WARRANTY? SO EITHER I DRIVE AN ACCIDENT WAITING TO HAPPEN OR CONTINUE TO PAY FOR A RENTAL SO THAT I CAN GET BACK AND FORTH TO WORK. THIS IS UNACCEPTABLE THAT FCA STILL DOES NOT HAVE A FIX FOR THIS AND NOW INSTEAD OF A CAR PAYMENT I'M PAYING TWICE AS MUCH FOR A RENTAL.

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THE LATEST INCIDENT HAPPENED SUNDAY 11/29/20. PRIOR TO THIS, THE EVENT HAS HAPPENED AT LEAST 4 OTHER TIMES. WHILE DRIVING AT HIGHWAY SPEED 55-70 AND SLOWLY COMING DOWN TO A STOP ON A RAMP OR TURNING THE VEHICLE WHILE DECREASING SPEED, THE ENGINE WILL STOP RUNNING. NO VISUAL OR AUDITORY WARNINGS HAPPEN, YOU'RE ONLY AWARE WHEN YOU FEEL THE POWER STEERING HAS GONE AWAY, AND THE TACHOMETER READS ZERO RPM. I HAVE BEEN ABLE TO SAFELY PULL OFF AND STOP IN EACH EVENT, THE VEHICLE NEEDS TO BE CYCLED OFF AND THEN RESTARTED. THE SAFETY CONCERN IS THIS EVENT COULD HAPPEN INTO LEFT TURN ACROSS ONCOMING TRAFFIC WITH NO ABILITY TO ACCELERATE OUT OF HARMS WAY.

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I'VE HAD A RECALL ON MY TRUCK FOR OVER A YEAR ON THE FUEL PUMP RELAY SWITCH. I'VE BEEN CALLING ABOUT MY RECALL NUMEROUS OF TIMES & PINEBELT JEEP & CHRYSLER IN LAKEWOOD NJ CONTINUES TO TELL ME THE PARTS ARE NOT AVAILABLE YET BUT ARE NOT ATTEMPTING TO TRY & DO SOMETHING ELSE IN THE MEANTIME!!! THEY CONTINUE TO TREAT ME AS IF I'M AN IDIOT! I PURCHASED THE CAR FROM THERE OVER 4 YRS AGO & THEY ARE NOT TREATING ME AS A VALUED CUSTOMER!!!! I'VE ASKED NUMEROUS OF TIMES FOR A LOANER BECAUSE MY TRUCK IS NOT STARTING NOW & I'M A NURSE SO I NEED TO GET TO WORK!!! I HAVE NO OTHER WAY OF GETTING TO WORK BUT WITH MY TRUCK! I'VE HAD TO PAY FOR LYFT DRIVER TO TAKE ME AT TIMES WHICH COST AN ARM & A LEG ALL BECAUSE I CAN'T GET NO COOPERATION WITH PINEBELT! I FINALLY GOT AN APPT FOR NOVEMBER 27,2020 BUT NOW THEY'RE TELLING ME THAT I HAVE TO PAY FIR A TOW & PAY FOR THE DIAGNOSTIC IF MY TRUCK DOES NOT START!!! LIKE HOW THE HECK IS THAT MY FAULT???!!! MY TRUCK IS NOT STARTING BECAUSE OF THIS RECALL!!!!! I'VE BEEN SOOOOO FRUSTRATED WITH THESE PEOPLE FOR OVER A YEAR BUT THEY CAN NOT GIVE ME A SIMPLE SOLUTION OR HELP ME AS A VALUED CUSTOMER!!! I'VE NEVER SEEN ANYTHING LIKE THIS!! IT'S TRULY SAD! I'M STILL PAYING FOR A TRUCK THAT I CAN'T USE ALL THE TIME BECAUSE I NEVER KNOW WHEN IT'S GOING TO START OR BREAK DOWN ON ME!!! I NEED A RESOLUTION ASAP!!! WHAT ELSE CAN I DO??!!! PLEASE SOMEONE HELP ME!!

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VEHICLE STRUGGLES TO START.

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VEHICLE STALLS WHILE IN MOTION. ALL ELECTRICAL CONTINUES TO OPERATE, ENGINE SHUTS DOWN WITH NO WARNING. LIKELY RELATED TO NHTSA RECALL 19V-813. ALWAYS OCCURS WITHIN ~10 MINUTES OF START. THIS RECALL WAS PUBLISHED 12 MONTHS AGO (ON TOP OF A PREVIOUS RECALL FOR SAME ISSUE). MANUFACTURER STILL DOES NOT HAVE A FIX "NO PARTS AVAILABLE". THIS ISSUE IS GOING TO KILL SOMEONE, IF IT HAS NOT ALREADY.

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CAR DIED FROM LACK OF FUEL HAS A RECALL FOR THIS #V-62 OVER ONE YEAR OLD AND NO PARTS ARE AVAILABLE TO FIX ISSUE

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THE CAR WILL START THEN THE POWER TO THE FUEL PUMP CUTS OUT. THEN THE CAR WILL NOT START FOR MORE THAN 5 MINUTES. IT IS RECALL 19V-813 THAT WAS IDENTIFIED A YEAR AGO AND IT IS THE FIX TO A FIX OF THE ORIGINAL PROBLEM.

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