What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Trackhawk

Re: AQ14-003-FCA-Consent-Order-7-24-2015 & 2019 Safety Recall [Manufacturer Recall Number V62 & NHTSA Recall Number 19V-813]. FCA hasn't been in compliance with either of them regarding 'my' vehicle. 2015 Consent Decree implies should have been notifying car owners of any type of recall. 2017 recall was cancelled & 2019 safety recall was issued 4 years after the decree, 1 year after I bought the car, a safety recall was issued. Wasn't notified. 2 years later "I" contacted FCA (now Stellantis) to get my vehicle remedied by repair or replacement. Parts were shipped to a dealership but they used it on one of their customers. I asked for another set of parts. After that, absolutely nothing has happened up to now. Keep in mind FCA had my information (email, phone & address) either from me emailing or speaking with a customer rep. It's been over 3 years since last heard from FCA. On my side I no longer have ability to contact them directly since they became Stellantis. 49 U.S.C. § 30166(f); 49 C.F.R. §§ 573.6(c)(10); 577.5(a), 577.7(c)(1), & 49 U.S.C. § 30165(a)(1); 49 C.F.R. § 578.6(a) NHTSA fined FCA/Stellantis > $100 million for 'not' making an effort to send recall notifications of any type of recalls directly to owners of their vehicles within a reasonable amount of time also to remedy the issue. If they don't comply $7,000 per violation & only remedy is replacing the vehicle in question. It's exact issue! Been over 7 years waiting within a reasonable remedy, it never happened. This is a safety issue. I was assured it'd be fixed, never was. I'm putting my life at risk & others driving. Unbelievably the part sent to me the dealership without my consent & knowledge gave it to one of their customers. I called to complain & expected another part to be sent out to another dealership. It never happened. I never spoke to anyone at FCA since then 3 years ago. There doesn't need to be a lengthy investigation. It shows my recall status as open. Proof of noncompliance.

NHTSA ODI 11603034

The 2012 Jeep Grand Cherokee Overland headlamp assembly are defective and need to safety recall. The defect poses significant risk to driver especially at night. For example, this overland no longer level the headlamp low beam at the correct level. The light only cast out about 10 feet ahead of the headlamp. Even when engaging the high beam both headlights only show a few feet further. This is unsafe and risky when driving at night as well as on roads without any streetlights. It is like driving into darkness. The low beams headlights are pointing so low to the ground that they do not illuminate the license plate of another vehicle that is 10 feet in front. Prior to failure defect there was an in-dash notice stating the computer module lost communication with the right headlamp assembly. About a month later another message displayed the computer module lost communication with the left headlamp assembly. I took vehicle to local Jeep dealer for analysis, and they confirmed that Jeep headlight assemblies would have to be replaced with an estimated cost of about $3000.00. I told dealer this defect is a safety risk, and it needs to be a safety recall. I have to limit significantly my night driving due to safety risk. I am asking the NHTSA and Jeep Manufacture to issue recall to fix, correct, and replace this safety defect. Thanks for your prompt attention to this safety matter. Respectfully, Owner, Grand Cherokee Overland

NHTSA ODI 11603050

The entire vehicle turns off while driving down the road at 50mph. I am uncertain what part failed and have reproduced the issue on many occasions. This issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. This loss of control will result in the loss of limb or life if it hasn't already. Given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. When the issue accures it is without indication or warning it happens abruptly and seemingly without cause.

NHTSA ODI 11602471

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to get the vehicle to the shoulder of the roadway. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact called for Roadside assistance; however, the tow truck driver was unable to jumpstart the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with alternator failure. The contact was advised to have the vehicle towed to the dealer for assistance. The vehicle was scheduled to be towed to the dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ODI 11600921

clockspring malfunction causing horn, cruise control, and air bag not functioning

NHTSA ODI 11600247

In 2018 the brake booster was tested (vacuum test), and was deemed fine, even though the part itself was placed incorrectly per the recall and could fail at any point. It was not replaced, and marked the recall as closed. Last week the part, brake booster, failed while driving. Jeep is not willing replace due to recall being closed in 2018 and overall recall closed in March 2022.

NHTSA ODI 11587966

Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.

NHTSA ODI 11585550

This Jeep has had 2 recalls and repairs related to the fuel pump relay. The first recallrepair did not fix the issue, Jeep then replaced the relay again, which did not fix the issue. Then there was a NEW recall and repair, which also did not fix the issue. The car still has the exact same issues, the car will randomly stall soon after being started. I’m not sure what to do at this point bc I feel unsafe driving this car and it is my only vehicle.

NHTSA ODI 11581216

While driving through the intersection after slowing down at light, vehicle completely stalled, turned off in the middle of the intersection and wouldn't start back up. I had to have it towed to dealership. I have had it in dealer prior to this incident for stalling issues just out of nowhere. They simply said they cannot find a cause. This is dangerous to me because vehicles behind me don't know that I am stalled out and almost hit me. Prior to this last time, I have been able to restart vehicle by putting in neutral and getting it to move on it's way, but still scary while vehicles behind me don't know that I was going to stall out. This last incident, I had to be pushed off of the road and then towed to dealer. Hoping they can find the cause and fix.

NHTSA ODI 11570694

The transmission shifts strangely, and it seems like it cannot decide which gear it needs to be in for normal operations. It also causes the vehicle to stall while driving. Also, at times it stays in only one gear, and you cannot even shift gears manually. Intermittently, the vehicle starts out in a higher gear, and it doesn’t correct itself, so acceleration is way below what it needs to be. I have been fortunate to avoid a few crashes due to the stalling.

NHTSA ODI 11562548

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the vehicle was overheating. The check engine warning light was illuminated. The contact also stated that the failure began one month after receiving the vehicle back from the dealer following a recall repair. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ODI 11560307

Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.

NHTSA ODI 11554291

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11550389

drain water from AC leaking into cabin & flooding driver side & filling up under seat well where ECU is located & sloshing around

NHTSA ODI 11547276

My vehicle stalls a lot when driving. At first i thought it was an issue with the tire alignment but i was told by a mechanic that i had good alignment. My car stalls and shakes a lot while speeding up in the highway. I honestly feel unsafe at this point because its gotten worse in a short amount of time. My seatbelts are lose and useless. I love my car but i may change it for a safer option. It is definitely dangerous to go anywhere but it is my only car i have.

NHTSA ODI 11546826

On or about December 15 2020 my wife was on her way to work and hit a water puddle and hydroplaned at 60 miles per hour and lost control and hit the wall head on at 55 mph and no airbags deployed I have the car in my front yard

NHTSA ODI 11545538

Headrest deployed without an impact. Plastic locking clip broken. Can’t reset.

NHTSA ODI 11544398

We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.

NHTSA ODI 11540367

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the dashboard was wrinkled. The contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 68,000.

NHTSA ODI 11539064

My husband was involved in a serious collision with another vehicle on July 20, 2023 and he sustained serious injuries because the airbags never deployed.

NHTSA ODI 11536932

My 2012 Jeep Grand Cherokee (Jeep GC) frequently and numerously experiences sudden shutdowns while driving. Consequently, not only do I lose power to various electrical features, but the power steering assist and power brake booster also become inoperative. This issue has been acknowledged by Jeep for other model years, but regrettably, they have failed to accept responsibility for it for the 2012 model, despite its significant impact on safety. Interestingly, there is a known safety recall by the National Highway Traffic Safety Administration (NHTSA) for the 2008 Jeep GC related to a Wireless Ignition Node Module (Safety Recall P57 / NHTSA 14V-567). This raises concerns about potential similarities between the issues experienced in different model years. Numerous individuals have reported similar problems in online forums and posts. In an effort to address the issue, I have reached out to Jeep's customer service and my local dealership. However, both entities seem unwilling to acknowledge the existence of a broader systemic problem, claiming no knowledge of the root cause. It is essential for Jeep to take responsibility and promptly address this serious safety concern in all affected model years, ensuring the safety and peace of mind of their customers.

NHTSA ODI 11535747

The camshaft has gone bad and unnatural wear to the lifters has caused the issue. Also, after researching the design of the engine, it is obvious that there is a design flaw. The camshaft does not receive sufficient oil in order to be lubricated due to its location in the engine. The vehicle only has 114,000 miles. It has been taken care of, and received the normal maintenance according to the owners manual. This particular version of the hemi engine has such failures well documented by multiple sources. Such an issue and malfunction attributes to premature engine failure. Such a significant engine design flaw can potentially cause injury to all occupants in the vehicle.

NHTSA ODI 11535280

Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.

NHTSA ODI 11531346

The Grand Cherokee shut down while driving on the highway. It was like the ignition turned off. I pulled over and could not start the car. After 30 minutes the push button ignition finally worked. This has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. The problem is with the wireless ignition node.at times the push button or remote start up feature will not start the engine. But once it does, it randomly shuts it down as if communication is lost or the key is not recognized, even with the FOB key in close proximity. No warning indication is given nor is it reported as a code to be analyzed. It’s not the FOBs, not the batteries in the FOBs, and not the other remote capabilities such as remote keyless entry. It is only push button (keyless) ignition and remote ignition that won’t start the vehicle. The severity is that once you do get it started and driving, it randomly with no warning shuts down causing you to coast wherever you are. I was fortunate to avoid a serious accident two of the times this happened on a major highway.

NHTSA ODI 11526212

2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.

NHTSA ODI 11524607