What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. The air bags failed to deploy. The contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. The contact stated that the doors were inadvertently locked while her husband was inside the vehicle. The contact then stated that the doors failed to unlock. The local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. The contact then stated that the vehicle caught fire and disintegrated into flames. No injuries were sustained. No medical attention was required. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a collision lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 55,000.

NHTSA ODI 11518956

PASSENGER SIDE VANITY MIRROR CAUGHT FIRE. MY EYES STARTED BURNING AND SMOKE FILLED THE CAR SHORTLY AFTER STARTING THE CAR. I WAS SITTING IN THE CAR WAITING FOR THE RAIN TO SLOW DOWN BEFORE I STARTED DRIVING OTHER WISE I WOULD HAVE BEEN DRIVING WHEN I REALIZED WHAT WAS HAPPENING.

NHTSA ODI 11491871

Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... ends in engine failure as well. This has resulted in MULTIPLE CLOSE ENCOUNTERS AND LATELY IT CAUSED ME TO HIT THE CURB AND DAMAGED FRONT RIGHT WHEEL.. WILL IT BE ANOTHER CAR AND A CRASH NEXT TIME!???

NHTSA ODI 11425155

I WAS DRIVING TO WORK ONE MORNING, WHEN I BEGAN TO SMELL SOMETHING BURNING. I THEN SAW SMOKE COMING FROM UNDER THE HOOD. I IMMEDIATELY PULLED OVER, ON THE SIDE OF THE STREET, TURNED THE VEHICLE OFF, AND POPPED THE HOOD. I SAW THAT THE ALTERNATOR WAS LITERALLY ON FIRE! IT THEN, BURNED OUT AND BEGAN TO SMOKE. I THEN, DISCONNECTED THE BATTERY AND CALLED A TOW TRUCK. NEEDLESS TO SAY, I HAD TO REPLACE THE ALTERNATOR. I THOUGHT THIS WAS RANDOM, UNTIL I SAW THE ISSUE ONLINE. I CONTACTED THE CHRYSLER, DODGE, JEEP DEALERSHIP WHERE I PURCHASED THE VEHICLE, BUT THEY SAID THEY KNEW NOTHING OF THIS ISSUE. CAN I BE REIMBURSED FOR THE PURCHASE OF THE REPLACEMENT ALTERNATOR?

NHTSA ODI 11375949

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING HOME THE ALTERNATOR FAILED AND CAUGHT ON FIRE. THE CONTACT PULLED OVER INTO A TIRE STOP AND THEY PUT OUT THE FIRE. THE VEHICLE WAS THEN TOWED TO A DEALER CLASSIC CHRYSLER DODGE JEEP RAM FIAT OF ARLINGTON (1111 I-20 FRONTAGE RD, ARLINGTON, TX 76018 682-206-3532). THEY STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THEY REPLACED THE ENGINE AND THAT CAUSED DAMAGE TO THE VEHICLE COMPUTER. THE BURNT ALTERNATOR AND PCM WERE REPLACED AS WELL. THESE REPAIRS WERE AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THE SAME THAT THERE WAS NO RECALL AND GAVE THE CONTACT A CASE NUMBER. THEY CALLED THE CONTACT BACK LATER AND SAID THEY WOULD NOT DO ANYTHING ELSE FOR THE CONTACT. THE FAILURE MILEAGE WAS 140,000. *BF *AS

NHTSA ODI 11341634

WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB

NHTSA ODI 11301335

MY JEEP ALL OF A SUDDEN STALLED RIGHT BEFORE A SHARP CORNER CAUSING PANIC AND LOSS OF CONTROL OF THE VEHICLE. MY FAMILY IS SCARRED AND MY WIFE DOES NOT TRUST DRIVING THE VEHICLE ESPECIALLY AFTER NOT EVEN A WEEK LATER WE RECEIVED A RECALL LETTER STATING VEHICLE CAN STALL BUT THERE'S NO SOLUTION!!!! WHEN THE JEEP STALLED I DROVE INTO A DITCH UNABLE TO OVER POWER THE ALL OF A SUDDEN TIGHT STEERING AND NOW I HAVE SUSPENSION PROBLEMS!

NHTSA ODI 11292477

ALTANATER CAUGHT ON FIRE WHILE DRIVING RESULTING IN DAMAGES

NHTSA ODI 11286961

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED, A CHIME WAS HEARD, AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE WINDOWS ACTIVATED INDEPENDENTLY AND THE SUN ROOF ALSO STARTED TO OPERATE INDEPENDENTLY. THE CONTACT STATED THAT OTHER ELECTRICAL COMPONENTS BECAME INOPERABLE, THE AIR CONDITIONING STOPPED WORKING, AND THE INTERIOR LIGHTING FLICKERED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE FAILURE CAUSED A MINOR FIRE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 93,200.*DT *TR *DT*DT*JB

NHTSA ODI 11255268

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, SEVERAL WARNING INDICATORS BEGAN TO FLASH ON THE INSTRUMENT PANEL AND THERE WAS AN ABNORMAL SMOKE ODOR IN THE VEHICLE. THE VEHICLE WAS TOWED TO MONROEVILLE CHRYSLER JEEP (LOCATED AT 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) AND REPAIRED PER NETS CAMPAIGN NUMBER: (ELECTRICAL SYSTEM). AFTER THE VEHICLE WAS REPAIRED, THE CONTACT EXPERIENCED SEVERAL FAILURES. THE CONTACT STATED THAT THE SHIFT SELECTOR FAILED TO OPERATE, THERE WAS AN ABNORMAL CLICKING SOUND EMITTING FROM THE TRANSFER CASE, THE ENGINE CONTROL MODULE WAS MELTED, AND THE BATTERY EXPLODED. THE CONTACT STATED THAT THE ECMA AND BATTERY WERE REPLACED; HOWEVER, THE CLICKING SOUND STILL PERSISTED AND THE SHIFT SELECTOR WAS ALSO STILL INOPERABLE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED AT MEMORABILIA CHRYSLER JEEP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. *TTT *JB

NHTSA ODI 11133308

WHILE DRIVING VEHICLE, NOTICED A SMOKE SMELL OF SOMETHING BURNING. COULDN'T PUT A FINGER ON IT UNTIL LATER WHILE DRIVING THE CAR FILLED WITH SMOKE COMING FROM THE PASSENGER SIDE HEADLINER AND BURN HOLE IN LINER. PULLED OVER AND PULLED HEADLINER DOWN AND SAW FLAMES AND SMOKE. PUT FIRE OUT. CALLED DEALERSHIP AND THERE WAS A RECALL THAT HAD BEEN DONE BY THEM ON OUR VEHICLE FOR THE VANITY MIRROR ELECTRICAL PROBLEM PREVIOUS TO THIS INCIDENT. THEY TOOK OUR VEHICLE AND GAVE US A RENTAL AT THEIR EXPENSE UNTIL FURTHER INVESTIGATION OF THIS INCIDENT..

NHTSA ODI 11130751

TAKATA RECALL MY VISOR CAUGHT FIRE WHILE I WAS DRIVING, VEHICLE SHAKES WHEN STOPPED, CHECK ENGINE LIGHT REMAINS ON AFTER NUMEROUS MAINTENCE CHECK UPS

NHTSA ODI 11119714

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, WHITE SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TURNED OFF, THE HOOD WAS OPENED, AND FLAMES APPEARED. AS SOON AS THE BATTERY WAS DISCONNECTED, THE FIRE STOPPED. NEITHER THE POLICE NOR THE FIRE DEPARTMENTS WERE NOTIFIED. THE VEHICLE WAS REPAIRED ON 1/16/18 BY THE DEALER (A. J. DOHMANN CHRYSLER INC, 802 ROBINSON DRIVE, BERWICK, LA 70342) FOR UNKNOWN RECALLS RELATING TO THE BRAKE BOOSTER AND ALTERNATOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 34683314 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

NHTSA ODI 11110802

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SMOKE APPEARED FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO CHAMPION OF DECATUR INC. (3831 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A SECOND TIME AND THE COMPUTER SYSTEM WAS RESET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 96,000. *TT

NHTSA ODI 11093731

I WANT TO MAKE YOU AWARE THAT RECALL #17V-435 ISSUED JUNE 9, 2017 IS STILL OPEN. MY JEEP CAUGHT FIRE YESTERDAY 1/31/18. WHY IS TAKING SO LONG TO COMPLETE SUCH A SERIOUS RECALL???? NOW THE JEEP DEALER TELLS ME THAT I NEED TO PAY FOR THE TOW AND THE $1000+ REPAIR AND THEN GET REIMBURSED AT A LATER DATE.--THAT IS INSANE!!! PLEASE HELP. I CAN BE REACHED AT 480-812-5621

NHTSA ODI 11066180

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE AT HOME, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AND A BURNING ODOR WAS DETECTED. THE CONTACT STATED THAT THE CHECK BATTERY WARNING INDICATOR ILLUMINATED. THERE WAS NO FIRE. THE VEHICLE WAS TAKEN TO MILTON RUBEN SUPERSTORE (3512 WASHINGTON RD, AUGUSTA, GA 30907, (888) 516-3797) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE ALTERNATOR, BATTERY, AND CPM WERE REPLACED. TWO WEEKS PRIOR TO THE FAILURE, THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE IN 2018 WHEN FINAL REMEDY PARTS BECOME AVAILABLE. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

NHTSA ODI 11055366

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE STOPPED OPERATING WITHOUT WARNING. A BURNING ODOR AND SMOKE EMITTED FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE BATTERY WAS DRAINED COMPLETELY AND THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER AND A LOCAL DEALER WERE NOT CONTACTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 11053338

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE INTERIM NOTICE INDICATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR OVER FIVE MONTHS. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, PARKED IT IN THE GARAGE, AND EXITED THE VEHICLE. WHEN THE CONTACT CAME BACK TO THE VEHICLE, A FIRE STARTED UNDER THE HOOD, CAUSING SMOKE TO EMIT INTO THE GARAGE. THE VEHICLE WAS DRIVEN OUT OF THE GARAGE, PARKED IN THE DRIVEWAY, AND THE FLAMES WERE EXTINGUISHED UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER INDICATED THAT AN INSPECTOR WOULD BE SENT TO INVESTIGATE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11047400

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BATTERY INDICATOR SUDDENLY ILLUMINATED AND A WHINING NOISE WAS HEARD COMING FROM THE ENGINE AREA. ALSO, A BURNING ELECTRICAL ODOR AND SMOKE WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (BROWN JEEP IN PATCHOGUE, NY) AND THE MANUFACTURER WERE NOTIFIED IN REFERENCE TO THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) ALTHOUGH THE FAILURE WAS IDENTICAL. THE FAILURE MILEAGE WAS 103,000.

NHTSA ODI 11041989

ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.

NHTSA ODI 11030659

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR CONDITIONING STARTED TO FADE, THE RADIO STOPPED OPERATING, AND THE VEHICLE STALLED. THE POLICE ARRIVED AND ATTEMPTED TO JUMPSTART THE VEHICLE AS SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO BAXTER DODGE/JEEP/CHRYSLER OF LINCOLN NEBRASKA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DAMAGED, WHICH CAUSED THE BATTERY TO ALSO DAMAGE THE ELECTRICAL HARNESS. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED ON 09/07/17 FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 32376399. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11024605

TL* THE CONTACT'S WIFE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING, THE BATTERY INDICATOR ILLUMINATED. SUDDENLY, THE CONTACT NOTICED SMOKE UNDER THE HOOD. UPON FURTHER INSPECTION, THE CONTACT NOTICED SMOKE COMING FROM THE BATTERY AND THEN IT BURST INTO FLAMES. THE CONTACT DISCONNECTED THE BATTERY AND THE FIRE WENT OUT. THERE WERE NO INJURIES. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) IN THE MAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPAIRED AND TO BE REIMBURSED FOR THE COST OF CAR RENTAL EXPENSES. UPDATED 10/24/2017*JS

NHTSA ODI 11023912

8/18/17 I WAS PROVIDED WITH RECALL NOTICES DURING MY ANNUAL INSPECTION. I PURCHASED THIS VEHICLE USED AND THIS WAS THE 1ST INSPECTION I HAD TO DO & 1ST I WAS NOTIFIED OF RECALLS. 9/5/17 STARTED JEEP AND BEGAN TO LEAVE DRIVEWAY, IT MADE FUNNY NOISE, I SHUT IT OFF AND TURNED IT BACK ON AND BATTERY LIGHT CAME ON. I PARKED IT BACK IN IT'S SPOT AND SHUT IT OFF. SMOKE CAME FROM HOOD. I OPENED HOOD AND WATCHED ALTERNATOR EMIT SMOKE FOR APPROXIMATELY 10 MIN BEFORE SHUTTING HOOD. 9/5 CALLED MIDSTATE CHRYSLTER IN BERLIN, VT. THEY CONFIRMED ALTERNATOR IS RECALL ITEM T36 BUT CHRYSLER HASN'T AUTHORIZED FIX. CALLED 1-800-853-1403 FCA RECALL ASSISTANCE CENTER AND SPOKE W/ SHEA WHO CONFIRMED THIS AND SAID I HAD TO OPEN A "CASE" AND COULD EXPECT A CALL WITHIN 24-HOURS. REQUESTED RENTAL CALL BUT WAS TOLD HAD TO WAIT FOR CALL BACK. WAS TOLD NOT TO TOUCH JEEP UNTIL INSPECTION DONE. 9/7 CALLED FCA RECALL, SPOKE W/ RENEE WHO CONFIRMED CASE #32345945 BUT SAID TO GIVE IT MORE TIME FOR A CALL BACK FROM A SPECIALIST. AGAIN REQUESTED RENTAL BUT WAS TOLD TO WAIT FOR CALL. 9/8 CALLED FCA RECALL, SPOKE W/ JORDAN WHO SAID CASE WASN'T OPENED PROPERLY, HE FIXED AND GIVE IT 2-3 DAYS FOR CALL BACK. AGAIN, WAITING FOR ANSWER ON RENTAL CAR. 9/11 CALLED FCA RECALL, PAM, STILL NEED TO WAIT, AGAIN REQUESTED RENTAL CAR. 9/12 JAMES FROM "3RD PARTY" CALLED INDICATING I'LL BE GETTING A CALL FROM AN INSPECTOR TO COME INSPECT THE JEEP. REQUEST RENTAL BUT HE IS 3RD PARTY AND COULDN'T HELP. 9/12 CALLED FCA RECALL, JAMES, PATRICIA & KATRINA, TO REQUEST RENTAL, SAID TO EXPECT A CALL IN 2-3 DAYS! 9/12 RECEIVED CALL FROM MIKE, 3RD PARTY, WHO WILL HAVE MY CAR TOWED TO DEALERSHIP FOR INSPECTION BY HIM ON 9/18 AND THEN BACK HOME, IT CAN NOT STAY AT DEALERSHIP, MUST BE TOWED BACK AND HE SUBMITS REPORT TO JEEP. STILL WITHOUT TRANSPORTATION & DO NOT WANT MY CAR TOWED SEVERAL TIMES UNNECESSARILY,JUST WANT IT FIXED!

NHTSA ODI 11022933

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT SMELLED A BURNING ODOR, BUT THE LOCATION COULD NOT BE DETERMINED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED WHITTEN BROTHERS OF RICHMOND AT (804) 378-0707 (10701 MIDLOTHIAN TURNPIKE #100, RICHMOND, VA 23235) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE CONTACT COULD PAY A FEE FOR THE REPAIRS, BUT REIMBURSEMENT WAS NOT GUARANTEED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11022330

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE ALTERNATOR WHILE THE VEHICLE WAS STATIONARY. THE CONTACT SMELLED AN ELECTRICAL ODOR AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS

NHTSA ODI 11022095