What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

3/28/2015 (20,924 MILES): THIS IS THE SECOND TIME MY 2012 JEEP GRAND CHEROKEE HAS STALLED WHEN I PUT IT IN REVERSE AFTER STARTING. I STARTED THE JEEP AND PUT IT IN REVERSE AND I BEGAN TO BACK OUT OF A PARKING SPACE AND IT STALLED. HOWEVER, WHEN I LOOKED AT THE DISPLAY SHOWED THAT THE JEEP WAS IN PARK, HOWEVER THE SHIFT LEVER WAS STILL IN REVERSE, AND THE RADIO WAS STILL ON LIKE THE CAR ELECTRONICS WERE ON. I MOVED THE SHIFT LEVER BACK INTO PARK. I PUSHED THE START/STOP BUTTON BUT I COULD NOT GET THE VEHICLE INSTRUMENTS OR RADIO TO SHUT OFF. I TRIED SEVERAL ATTEMPTS TO START THE VEHICLE, HOWEVER IT JUST CLICKED ONCE AND THE STARTER DID NOT ENGAGE. WHILE MY FOOT WAS ON THE BRAKE, I PUT THE GEAR SHIFT IN REVERSE AND THEN BACK INTO PARK. I AGAIN TRIED TO PUSH THE START/STOP BUTTON AND THIS TIME IT JUST KEPT CRANKING BUT FAILED TO START. THE VEHICLE STARTED TO ROLL WHILE THE DASH DISPLAYED P AND I WAS IN A LEVEL PARKING LOT. WHEN I STEPPED ON THE BRAKES THEY WERE HARD TO PRESS. I USED MY PHONE TO CALL MOSS BROS SERVICE AND THEY TRANSFERRED ME TO THE MOSS MOTORS RIVERSIDE, CA SERVICE CENTER. I EXPLAINED MY SITUATION BUT ALL SERVICE ADVISORS WERE BUSY. I WAITED ON THE LINE FOR OVER 11 MINUTES AND SOMEONE CAME BACK ON THE LINE AND TOLD ME THAT SOMEONE WOULD CALL ME BACK. SEE CALL LOG FROM PHONE RECORDS BELOW. I EXPLAINED TO THE OPERATOR THAT IF I COULD NOT GET THE VEHICLE TO TURN OFF THAT THE BATTERY WOULD EVENTUALLY GO DEAD. AFTER WAITING ON HOLD ALL THIS TIME I ATTEMPTED TO PUSH THE START/STOP BUTTON ONE MORE TIME AND THIS TIME ALL CONTROLS SEEM TO SHUT OFF. I PUSHED THE START/STOP BUTTON AGAIN AND THE VEHICLE DID START THIS TIME. (DATETIMEPHONE #DESTINATIONMINUTES USED / 03/28/157:33 AM855-777-2770TOLL FREE CALL,11.0 *TR

NHTSA ODI 10702542

TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE ONE REMEDY PART WAS BEING DISTRIBUTED AT A TIME TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10702134

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER HAD NOT SENT THE PARTS AT THE TIME OF THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10701850

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED, BUT THE MANUFACTURER NEVER SENT THE PART. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10701855

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10701919

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10701769

BLIND SPOT DETECTION SENSORS FAILED ON BOTH SIDES. HAD TO TURN SYSTEM OFF BECAUSE IT CONSTANTLY TOLD ME IT HAS FAILED. DEALER SAID $2000+ TO FIX. LUCKILY I HAD EXTENDED WARRANTY AND ONLY COST $100 HOWEVER A THREE OLD CAR WITH JUST OVER 50,000 MILES SHOULDN'T HAVE THESE ISSUES. IT SOUNDS LIKE THERE'S A PROBLEM WITH THESE DEVICES. *TR

NHTSA ODI 10701356

TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10701057

HAVING THE JEEP SERVICES FOR A BROKEN CHAIR RAIL ($1200!) AND THEY TOLD ME THE POWER STEERING RESERVOIR WAS EMPTY AND THE POWER STEERING PUMP, RESERVOIR, RACK AND PINION AND HOSES WILL NEED TO BE REPLACED FOR ANOTHER $2350! I'VE READ THAT THIS VEHICLE HAS A HISTORY OF THIS AND HAS CREATED A FIRE HAZARD. THIS CAR IS NOT 3 YEARS OLD AND HAS HAD FUEL PUMP, WATER PUMP, REAR LATCH LOCK AND MULTIPLE RECALLS ON OTHER ITEMS. DEALERSHIP IS RAKING IN THE CASH; IT VERY UPSETTING FOR SOMEONE WHO REALLY WANTS TO BUY AMERICAN MADE VEHICLES! *TR

NHTSA ODI 10701223

AS I WAS BACKING OUT OF MY DRIVEWAY TODAY MY BRAKES FAILED, AND WHEN I SAY FAILED I MEAN I HAD NO BRAKES AT ALL. I CANNOT TELL YOU HOW FRIGHTENING THIS WAS. I MANAGED TO STOP THE CAR BY SHIFTING IT BACK INTO PARK. I WAS ABLE TO DO THIS BECAUSE I WAS NOT GOING VERY FAST. SINCE 2/12 (TIME OF PURCHASE) UNTIL 8/14 I HAVE RECEIVED 3 RECALLS (CYLINDER MISFIRE, BRAKE BOOSTER AND SUN VISOR WIRING) ON THIS BRAND NEW VEHICLE! I RECEIVED THE BRAKE BOOSTER RECALL IN THE SUMMER OF 2014. IT TOOK A FEW MONTHS TO GET AN APPOINTMENT TO HAVE IT FIXED BECAUSE OF LACK OF PARTS IN STOCK. I FINALLY GOT AN APPOINTMENT ON 10/8/14 AT KELLY JEEP, LYNNFIELD, MA (PLACE OF PURCHASE) TO HAVE BOTH THE BRAKE BOOSTER AND THE SUN VISOR WIRING REPAIRED. THE CYLINDER MISFIRE WAS REPAIRED BEFORE THIS TIME AND BEFORE I ACTUALLY RECEIVED THE RECALL BECAUSE OF PROBLEMS I WAS HAVING WITH THE ENGINE. AFTER THE BRAKES FAILING ME TODAY, I AM GRATEFUL THAT I WAS NOT ON THE STREET/HIGHWAY, THAT NONE OF MY CHILDREN WERE DRIVING THE CAR OR I WAS NOT DRIVING SOMEONE ELSE'S CHILD IN A CARPOOL. THIS DOES NOT CHANGE THE FACT THAT IF THE BRAKES FAILED JUST A COUPLE OF MINUTES LATER I COULD HAVE BEEN KILLED OR EVEN WORSE, HAVE KILLED SOMEONE ELSE, FOR THE FAILURE OF THE BRAKE BOOSTER THAT WAS SUPPOSEDLY FIXED ON 10/8/14. *TR

NHTSA ODI 10700979

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10700573

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10700669

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10700692

I HAVE HAD MY GRAND CHEROKEE FOR 1.5 YRS AND HAVE HAD AN INTERMITTENT START ISSUE SINCE I GOT IT. IT STARTED OUT ONCE OR TWICE EVERY COUPLE MONTHS. IN THE LAST 3 WEEKS IT WILL NOT START FOR ME MULTIPLE TIMES PER DAY. THIS IS A VERY ANNOYING PROBLEM AND I HAD IT AT A DEALER FOR 2 DAYS AND THEY CAN'T GET IT TO DUPLICATE. THE ALTERNATOR RECALL WAS PERFORMED AND THEY ALSO ADDED THE EXTERNAL FUEL PUMP RELAY OUTSIDE OF THE TIPM. THEY FAIL TO ACKNOWLEDGE ANY SORT OF PROBLEM BECAUSE MY VEHICLE HAS NO CODES WHEN THEY RUN DIAGNOSTICS ON IT. SINCE THEY HAVE ADDED THIS EXTERNAL FUEL PUMP RELAY (WHICH I SEE IS GOING TO BE IN A RECALL) THE VEHICLE WOULD NOT START AFTER I MADE MY FIRST STOP AND SHUT TE VEHICLE OFF. THIS HAPPENED RIGHT AFTER I LEFT THE DEALER. THE DEALER HAS PROVIDED ME WITH NO RESOLUTION AND WILL NOT DO ANYTHING FURTHER UNTIL THEY GET THEIR CODES IN THE DIAGNOSTICS. MY VEHICLE IS AN EARLY MODEL 2012 AND THE DEALER EVEN LOOKED AT MY TIPM AND COMPARED TO A 2011 TIPM, IT WAS THE SAME TIPM IN MY VEHICLE COMPARED TO THE 2011 MODEL. I WISH FIAT/CHRYSLER WOULD GET IT TOGETHER AND RECOGNIZE THIS PROBLEM IN OTHER MODEL YEARS BESIDES THE ONES RECALLED. *TR

NHTSA ODI 10700780

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL # 14V634000. *JB

NHTSA ODI 10693506

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR FAILURE RECALL NOTICE REPAIRS AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER REFERENCED RECALL # 14V634000. *JB

NHTSA ODI 10682274

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10694780

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10694807

MY 2012 JEEP GRAND CHEROKEE SUDDENLY BEGAN HAVING PROBLEMS STARTING. SINCE MAR 7TH THERE HAVE BEEN 3 INCIDENTS IN WHICH PRESSING THE START BUTTON CAUSED THE ENGINE TO TURN OVER BUT NOT START. ALL 3 INCIDENTS WERE SITUATIONS IN WHICH I WAS TRYING TO RESTART THE CAR WITHIN 30 MINUTES OF PREVIOUSLY TURNING THE CAR OFF. 2 OF THE 3 INCIDENTS OCCURRED WITHIN 15 MINUTES OF TURNING THE CAR OFF. FOR EXAMPLE, I FORGOT TO BRING AN ITEM WITH ME FROM MY HOUSE, TURNED THE CAR OFF AND WENT IN THE HOUSE TO RETRIEVE THE FORGOTTEN ITEM. THEN, WHEN TRYING TO RESTART THE CAR THE ENGINE WOULD TURN OVER BUT NO IGNITION FROM THE CYLINDERS. SUBSEQUENT REPEATED EFFORTS TO START THE CAR WERE FUTILE, BUT IF I WAITED 30 MINUTES OR MORE THE CAR WOULD START UP. THIS PROBLEM CREATES DIFFICULTY FOR ANYONE DOING A SHORT ERRAND SUCH AS BUYING SOMETHING FROM A CONVENIENCE STORE OR DROPPING THE KIDS OFF FOR SCHOOL. I READ THAT CHRYSLER WILL BE ISSUING A RECALL ON THE FUEL PUMP RELAY, I HOPE THIS HELPS. I AM FILING THIS COMPLAINT TO MAKE SURE MY NAME GETS INCLUDED AMONG THOSE THAT NEED REPAIRS. THANKS. *TR

NHTSA ODI 10694672

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON APRIL 6, 2015. *JB

NHTSA ODI 10693210

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10693237

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEAT CYLINDER HEAD AND BRAKE SYSTEM RECALL NOTICES ISSUES. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL. THE DEALER INFORMED HIM HE WOULD NEED TO PUT DOWN OVER 4100 FOR A DIAGNOSTIC CHECK TO VERIFY THE PROBLEM. THE CONSUMER STATED IT WAS NOT MENTIONED IN THE RECALL. IN FACT, THE RECALL STATED THE DEFECT WOULD BE FIXED FOR FREE. *JB

NHTSA ODI 10672091

WHEN DRIVING, OFTEN ON HIGHWAYS FOR A WHILE THE BRAKES GET EXTREMELY STIFF FEELING FOR A FEW SECONDS. AFTER A FEW SECONDS THE BRAKES GO BACK TO NORMAL FEELING. WHEN THIS HAPPENS IT FEELS LIKE CAR LOSES BRAKING POWER AND BRAKING FEEL DURING THE STIFF BRAKE. *TR

NHTSA ODI 10693414

CAR OCCASIONALLY DOES NOT START WHEN THE PUSH BUTTON START IS USED. OTHER TIMES THE CAR GOES INTO A LONG CRANK. THE ONLY WAY TO STOP THIS IS TO CYCLE THROUGH OPTIONS BY PUSHING THE PUSH BUTTON START SEVERAL TIMES AND TRY AGAIN. SOMETIMES THE CAR STARTS, OTHER TIMES I HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR STARTS. *TR

NHTSA ODI 10693416

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10693094