What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

ABRUPTLY STALLING WHILE TRAVELING ON INTERSTATE HIGHWAY. COMPLETE LOSS OF ALL POWER, REQUIRING TO GET OFF THE ROAD, PLACE IN PARK AND RE-START. RE STARTS WITHOUT HESITATION. INCIDENT HAS OCCURRED 5 DIFFERENT DATES/TIMES AND THE DEALER HAS NO FIX STATING THEY ARE UNABLE TO REPLICATE THE ISSUE. MOST RECENT DATE 06/05/2015

NHTSA ODI 10723655

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10723352

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER SCHEDULED AN APPOINTMENT FOR THE CONTACT UNDER THE ASSUMPTION THAT THE RECALL WOULD BE PERFORMED AND THEN CANCELED THE CONTACT'S APPOINTMENT DUE TO THE LACK OF PARTS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10722863

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V115000 (EQUIPMENT, TIRES) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10722610

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10722612

ON APRIL 27, 2015 I RECEIVED IMPORTANT SAFETY RECALL #R09/NHTSA 14V-115 STATING THAT MY VEHICLE HAD A DEFECTIVE FUEL PUMP RELAY WHICH COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. IN OTHER WORDS A SERIOUS POSSIBLY DEADLY CRASH COULD OCCUR FOLLOWING THE SUDDEN SHUT DOWN OF THE ENGINE AND POWER SYSTEMS. TO DATE, JEEP/CHRYSLER/FCA REPEATEDLY HAS TOLD ME THERE ARE NO PARTS TO REPAIR THE DEFECT AND NO PROJECTED DATE FOR REPAIRS.THE DEALER WILL NOT PROVIDE A SAFE LOANER VEHICLE IN THE INTERIM. SO, I DRIVE A DEADLY VEHICLE (DEADLY FOR MYSELF AND OTHER DRIVERS) FOR SOME INDETERMINATE PERIOD OF TIME. IF THE VEHICLE IS UNSAFE AS IT IS REPORTED TO BE, IT SHOULD BE PARKED AND THE MANUFACTURER AND DEALER SHOULD PROVIDE AN IMMEDIATE FIX OR AN ALTERNATE VEHICLE. THIS SITUATION IS ABSURD. HAVE WE NOT LEARNED ANYTHING FROM THE GM IGNITION SWITCH SITUATION? APPARENTLY NOT.

NHTSA ODI 10722703

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10722755

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10721981

MY HUSBAND AND I ARRIVED HOME WITH OUR 7 WEEK OLD IN THE BACKSEAT AND OUR KEYS INSIDE THE DIAPER BAG. WE STEPPED OUT, CLOSED OUR DOORS AND THE ENTIRE VEHICLE LOCKED BY ITSELF WITH OUR BABY INSIDE ALONG WITH THE KEYS. WE ARE BOTH CERTAIN THAT WE DIDN'T ACCIDENTALLY PUSH THE LOCK BUTTON. LUCKILY, WE WERE HOME AND SOMEONE WAS IN OUR HOME AND ABLE TO LET US IN SO WE COULD RETRIEVE OUR SPARE KEY. WE LIVE IN PHOENIX AND IT'S SUMMER. THIS IS VERY DANGEROUS. IN THE COUPLE OF MINUTES THAT SHE WAS LOCKED INSIDE, IT HAD ALREADY HEATED UP CONSIDERABLY. LUCKILY, NOBODY WAS HURT. I NOTIFIED JEEP WHO STATED THAT WHEN THE BATTERY IN THE KEY FOB IS LOW, SOMETIMES IT LOCKS THE CAR. WE HAD ALREADY REPLACED THIS. THEY ALSO SUGGESTED WE PAY TO HAVE THE VEHICLE DIAGNOSED FOR MALFUNCTION. WHY SHOULD WE PAY FOR THEIR ERROR?

NHTSA ODI 10722078

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. IT TOOK NUMEROUS ATTEMPTS TO RESTART THE VEHICLE. THE DEALER REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED ON FIVE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 10721606

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10721608

I TRADED IN MY WORKING VW JETTA FOR A 2012 JEEP GRAND CHEROKEE A MONTH AGO, WE NEEDED THE SPACE AS WE ARE EXPECTING. LAST WEEK I WENT TO START THE JEEP LEAVING WORK AND IT WOULDN'T START, I TOOK IT TO THE DEALER WHO INFORMED ME THAT IT WAS A FUEL PUMP RELAY RECALL BUT THE PARTS ARE NOT AVAILABLE. THEIR PLAN IS TO REPLACE RANDOM PARTS AND HOPE IT FIXES THE PROBLEM UNTIL THE PARTS ARE IN.. SO WHAT EXACTLY IS A CONSUMER TO DO?! YOU SOLD HARD WORKING AMERICANS GARBAGE AT TOP DOLLAR AND NOW WERE SUPPOSED TO TAKE THE BUS UNTIL YOU GET YOUR ACT TOGETHER?! FURTHER PROOF NOT TO BUY AMERICAN! THE FEDERAL GOVERNMENT NEED TO STEP IN HERE, I'M TIRED OR CUSTOMERS GETTING THE SHAFT. GET THE PARTS OR BUY BACK THE PRODUCT! ILL BE THE FIRST TO SIGN ON A CLASS ACTION.

NHTSA ODI 10721421

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE DEALER REPLACED THE BULB TWICE, BUT WAS UNABLE TO PROVIDE AN EXTENSIVE DIAGNOSIS TO DETERMINE IF THERE WAS AN INTERNAL ELECTRICAL FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/10/15

NHTSA ODI 10721471

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10721512

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10717738

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/10/15*CN UPDATED 10/17/2017*CN

NHTSA ODI 10717840

I RETURNED MY SINGLE AXEL MOTORCYCLE TRAILER TO THE GRAVEL STORAGE LOT AND BACKED IT INTO IT'S SPACE. WITH THE ENGINE IDLING I PUT IT IN PARK, EXITED THE VEHICLE AND DISCONNECTED THE TRAILER FROM THE VEHICLE. I GOT BACK INTO THE VEHICLE TO IDLE IT FORWARD A COUPLE FEET TO ALLOW CLEARANCE FOR THE REMOVAL OF THE TRAILER HITCH FROM THE RECEIVER. WITH MY FOOT ON THE BRAKE I SHIFTED FROM PARK TO DRIVE. IMMEDIATELY UPON BEING PUT IN DRIVE THE ENGINE ACCELERATED TO OVER 5,000 RPMS AND THE VEHICLE LURCHED FORWARD. I TRIED TO SHIFT BACK INTO PARK BUT HIT REVERSE CAUSING THE VEHICLE TO LURCH BACKWARDS. I CONTINUED TO PUSH THE TRANSMISSION FORWARD INTO PARK AND SHUT OFF THE ENGINE. ALL THIS OCCURRED WITH MY FOOT FIRMLY ON THE BRAKE PEDDLE. THE INCIDENT LASTED ABOUT THREE OR FOUR SECONDS. THE REAR TIRES SPUN IN THE GRAVEL CREATING 3 INCH DEEP DIVOTS. THE VEHICLE IS EQUIPPED WITH A 5.7L ENGINE. MY FIRST THOUGHT WAS THAT THE ENGINE WAS GOING TO EXPLODE. LUCKILY THERE WAS NO INJURY OR PROPERTY DAMAGE. THE LOCAL JEEP DEALER INSPECTED THE VEHICLE AND WAS UNABLE TO IDENTIFY A CAUSE.

NHTSA ODI 10717487

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10717085

WE BOUGHT THE 2012 JEEP GRAND CHEROKEE FROM SERRA CHEVROLET IN MADISON TENNESSEE ON 5 16 2015 WE NOTICED ON DRIVE HOME BRAKES WERE MAKING NOISE AND BRAKES WERE ALL WAY TO FLOOR AND SPONGY I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER AND FUEL PUMP WHY DID THIS DEALER NOT CHECK THOSE RECALLS OUT THIS IS A VERY UNSAFE VEHICLE TO OPERATE DUE TO BRAKES NOT OPERATING PROPERLY THE DEALERSHIP IS SETTING THEM SELVES UP FOR A LAW SUIT

NHTSA ODI 10716927

THE POWER STEERING HOSE IS LEAKING FLUID ONTO THE ENGINE.

NHTSA ODI 10716842

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN DECEMBER OF 2014 AND THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10716648

I HAD JUST TAKEN OFF FROM A TRAFFIC SIGNAL STOP AND THE BRAKES FAILED. I WAS MIRACULOUSLY ABLE TO GET OVER TO THE SIDE OF THE ROAD WITHOUT HITTING ANY OTHER VEHICLES AND BRING THE VEHICLE TO A STOP. I HAD MY 2 WEEK OLD INFANT IN THE BACK SEAT WITH ME AND THIS WAS AN EXTREMELY TRAUMATIZING INCIDENT. MOST INFURIATING ON THIS INCIDENT WAS THAT I ALREADY TOOK THE VEHICLE IN TO GET THE BRAKE RECALL REPAIRED ON 7/26/14 TO COURTESY CHRYSLER IN GRAND RAPIDS, MI 10 MONTHS AGO!. AT THAT TIME, THE DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO CORRECT THE RECALL, BUT PLACED ME ON A WAITING LIST AND WHEN THE PARTS ARRIVED, WOULD CALL ME TO MAKE THE REPAIRS. STILL WAITING FOR THAT CALL! HAD THE RECALL FIXED AT THE CLOSEST DEALER TO WHERE THE BRAKES WENT OUT IN HOLLAND, MI.

NHTSA ODI 10716471

WHILE TURNING AT AN INTERSECTION THE VEHICLE STOPPED RUNNING. THE ENGINE DIED, POWER STEERING, POWER BRAKING STOPPED WORKED. I NEARLY CRASH INTO THE LIGHT POLE AT THE INTERSECTION. THE VEHICLE WAS ABLE TO BE STARTED ONCE I TOOK THE VEHICLE TO THE NEAREST FIRESTONE CAR CARE CENTER TO FIND THE PROBLEM. THE TESTS FOUND NO ISSUES. WHEN I REACHED MY HOME THAT AFTERNOON THE SAFETY RECALL WAS IN MY MAIL BOX. I TOOK THE JEEP TO MY LOCAL JEEP DEALER TO FIND THAT JEEP DOES NOT HAVE THE PARTS IN PLACE TO FIX THE ISSUE. NOW I HAVE A USELESS AND UNSAFE VEHICLE. PLEASE ADVISE AS TO WHAT THE NHTSA CAN TO TO PROMPT THE COMPANY TO FIX THIS ISSUE. I WAS LUCK TO NOT HIT ANYONE OR ANYTHING BUT, I COULD HAVE BEEN IN A SERIOUS ACCIDENT IF I HAD BEEN ON THE HIGWAY.

NHTSA ODI 10716506

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE GROUND STRAP DETACHED AND SHORTED THE ALTERNATOR. THE FAILURE WAS DUE TO THE VEHICLE BEING IMPROPERLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,695.

NHTSA ODI 10716527

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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