What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

AS I WAS DRIVING TO WORK IN THE MORNING, MY VEHICLE STALLED COMPLETELY AND I HAD TO PUT MY HAZARDS ON IN THE MIDDLE OF THE LEFT SIDE LANE. LUCKILY, THERE WAS NO TRAFFIC BEHIND ME AND I WAS ABLE TO REMOVE THE KEY, RE-INSERT THE KEY AND THE VEHICLE STARTED UP AGAIN. I WASN'T GOING FAST AND THERE WASN'T TRAFFIC TO CAUSE AN ACCIDENT BUT THIS HAS MADE ME FEAR OVERTIME I STEP FOOT INTO MY VEHICLE. I'M A WORKING MOTHER AND I NEED MY VEHICLE TO TRANSPORT MY FAMILY. I BOUGHT THE JEEP FROM VACAVILLE DODGE ABOUT A YEAR AGO AND THEY FAILED TO MENTION ANYTHING WRONG WITH THE VEHICLE. ONE MONTH AFTER OWNING IT, I STARTED TO RECEIVE RECALL NOTICES. I DID TAKE IT IN AS SOON AS I GOT 3 IN A ROW. THE DEALERSHIP TOLD ME THEY COULD FIX TWO ISSUES BUT ONE WOULD HAVE TO WAIT UNTIL THEY HAVE THE RIGHT PARTS. THIS TOOK TWO MONTHS BEFORE I COULD GET IT FIXED. NOW, I HAVE RECEIVED AN ADDITIONAL 3 RECALL NOTICES AND THE DEALERSHIP IS TELLING ME THEY WILL ADD ME TO A WAITLIST. THE DEALERSHIP HAS CONFIRMED THAT THEY WON'T HAVE ALL THE NECESSARY PARTS/TIME TO FIX THE RECALLS FOR ANOTHER COUPLE MONTHS. MY FAMILY'S LIVES ARE IN DANGER SO I HAVE CHOSEN TO USE PUBLIC TRANSPORTATION WHICH IS A HUGE INCONVENIENCE. I BOUGHT THIS VEHICLE BECAUSE I'VE ALWAYS TRUSTED THE DODGE, CHRYSLER, AND JEEP COMPANY. I'M MAKING PAYMENTS ON A VEHICLE THAT I CAN'T EVEN USE BECAUSE OF ALL THESE RECALLS.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND AND WAS DIFFICULT TO STOP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC),14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DELIVER THE PART TO DO THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL AUGUST 28, 2015. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10748746

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

NHTSA ODI 10748745

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10748816

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SHATTERED. I HAD A STATE TROOPER CHECK OUT THE DAMAGE AND HE SAW NO SIGN OF A FOREIGN OBJECT.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10748515

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES) WERE RECEIVED IN 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10748022

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10748269

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10747778

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

NHTSA ODI 10747948

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10747338

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN UNUSUAL NOISE COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE THEN BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERE WERE SEVERAL REAR BOLTS ON THE REAR BASE OF THE TIRE AXLE FLANGE THAT WERE LOOSE AND SOME HAD FRACTURED OFF THE BASE FLANGE. THE DEALER REPLACED ALL THE TIRE BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT HE HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) BUT THE PART AS NOT AVAILABLE. THE CONTACT FELT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

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I WAS NOTIFIED BY FCA IN APRIL 2015 OF THE R09 / NHTSA 14V-115 RECALL. I RECEIVED NO NOTICE REGARDING REPLACEMENT OR REPAIR. ON 8/5/2015 I CONTACTED THE DEALERSHIP AND WAS ADVISED THAT PARTS HAD JUST ARRIVED. THE VEHICLE IS SCHEDULED FOR REPAIR ON 8/10/2015. I BELIEVE THAT THIS ISSUE, IN CONJUNCTION WITH OTHER SAFETY ISSUES INVOLVING WIRING AND BRAKES, ESTABLISHES A MAJOR SAFETY CONCERN WITH THIS VEHICLE. I BELIEVE FCA SHOULD OFFER BUY BACKS OR SIGNIFICANT TRADE INCENTIVES FOR THIS VEHICLE.

NHTSA ODI 10746472

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10746068

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10746159

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10745810

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10745851

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED SOME SERVICE UPDATES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

NHTSA ODI 10745885

RECEIVED RECALL NOTICE (R09/NHSTA 15V-115) 4/15/15. TO DATE, 8/3/15, HAVE NOT BEEN NOTIFIED OF AVAILABLILITY OF REPLACEMENT PARTS. PRIOR DEFECTS WITH THIS VEHICLE INCLUDE: REPLACEMENT OF RIGHT CYLINDER HEAD JUST 8 MONTHS AFTER PURCHASE; FOLLOWED BY 3 SAFETY RECALLS FOR ALTERNATOR (NHSTA 14-V-634) WHICH TOOK 6 MONTHS TO GET REPLACED DUE TO LACK OF PARTS AVAILABILITY; BRAKE BOOSTER (NHSTA 14V-154) AND SUN VISOR WIRING (NHSTA 14V-391). I BELIEVE A REFUND/BUY BACK IS WARRANTED DUE TO THE SAFETY HAZARDS THIS VEHICLE HAS PRESENTED AND EXCESSIVE DELAYS IN GETTING NECESSARY REPAIRS.

NHTSA ODI 10745892

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10745939

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DEVELOPED A SOLUTION TO DETER THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/17/15*LJ THE DEALER CLAIMED THE PARTS WERE DAMAGED AND THE RECALL COULD NOT BE PERFORMED. THE DEALER INFORMED THE CONSUMER IT MAY TAKE 1 TO 2 MONTHS BEFORE MORE PARTS ARRIVED, BECAUSE CHRYSLER ONLY SENDS A COUPLE AT A TIME. UPDATED 05/04/16.*JB

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