What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HAD FAULTY BRAKES. ON OCCASION, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. ON OTHER OCCASIONS, THE BRAKE PEDAL COULD NOT BE DEPRESSED AT ALL. POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 369-3565) REPAIRED THE WATER SHIELD ABOVE THE BRAKE BOOSTER PER AN EXTENDED WARRANTY. HOWEVER, WHILE THE CONTACT WAS DRIVING AND CAME TO A ROLLING STOP, A MINOR FENDER BENDER OCCURRED WITH THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. TWO INDEPENDENT MECHANICS DIAGNOSED THAT THE BRAKE BOOSTER CABLE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER IN WILLIAMSBURG, VA WHERE THE BRAKE BOOSTER CABLE WAS REMOVED AND REPLACED WITH A NEW PART. THE MANUFACTURER WAS CONTACTED AND THE FAULTY PART WAS SENT TO THEM FOR ANALYSIS. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11171895

JEEP WAS HAVING BRAKE PROBLEMS. REPLACED ALL THE BRAKES THIS SPRING AND STILL HAVING A PROBLEM. TOOK THE JEEP IN TO THE DEALER IN JUNE TO HAVE THE BRAKE BOOSTER LOOKED AT, SAID IT WAS FINE. SINCE THEN THE BRAKES HAVE BEEN GETTING WORSE. TODAY I CRASHED INTO THE FRONT OF MY HOUSE. THERE IS SOMETHING WRONG WITH THE BRAKE BOOSTER, LIKE I TOLD JEEP BACK IN JUNE. THIS SAME THING IS HAPPENING ON MANY OTHER JEEPS. PLEASE SOMETHING HAS TO BE DONE. THE DEALERSHIP IS SAYING THEY LOOKED AT THE "SPLASH SHEILD" UNDER THE RECALL AND SINCE NOTHING WAS WRONG THEY ARE NOT RESPONSIBLE FOR ANYTHING ELSE ON THE BOOSTER. PLEASE READ OTHER JEEP OWNERS HAVING THE SAME PROBLEM. HTTPS://JEEPGARAGE.ORG/F73/MORE-BRAKE-BOOSTER-INTRIGUE-186178.HTML#/TOPICS/186178?PAGE=3. I TOOK THE MASTER CYLINDER OFF AND THERE IS A BUNCH OF RUST INSIDE THE BOOSTER. IT'S A CLOSED SYSTEM, DEBRIS SHOULDN'T BE BUILDING UP OR RUST SHOULDN'T BE GETTING IN THERE. MAYBE THIS WAS CAUSED FROM THE SPLASH SHIELD AND WATER GOT INSIDE?

NHTSA ODI 11163209

WHEN SLOWING THE VEHICLE IT WILL JUST SILENTLY SHUTS OFF. THIS HAPPENS USUALLY AT THE SAME 5 PLACES, 3 OF THEM WHEN SLOWING TO MAKE A RIGHT HAND TURN IN AN S TURN AND THE OTHER 2 GOING STRAIGHT SLOWING TO STOP TO MAKE A LEFT TURN ACROSS TRAFFIC. I FEEL LIKE IT'S A COMBINATION OF BRAKING, STEERING WHEEL AND WHEN ITS SHIFTING INTO 1ST SINCE I'M EITHER IN A STOPPING SITUATION OR S TURN SITUATION. WHEN THIS HAPPENS I LOOSE STEERING AND BRAKES CAUSING ME TO GO INTO THE OPPOSITE LANE OF TRAVEL HEAD ON. THERE HAVE BEEN RECALLS ON THE ALTERNATOR FOR MY VEHICLE BUT MINE HAS NEVER BEEN INCLUDED. THERE HAS BEEN A RECALL FOR A SENSOR THAT HAS BEEN COMPLETED BUT DID NOT SOLVE THE PROBLEM. THIS IS A SERIOUS ISSUE, MY CHANCE FOR A HEAD ON COLLISION IS VERY VERY SCARY. THIS HAPPENS ABOUT 6-10 TIMES A WEEK.

NHTSA ODI 11155615

LEATHER DASH COMING UP AND FORCING PLASTIC HEATER COVERS TO COME INTO SIGHT OF VIEW WHILE DRIVING, ALL CARBON FIBER TRIM AROUND DASH AND ALL DOORS IS NOT STICKING AND HAS CUT, POKED AND INJURED OTHER AND MYSELF. SOME OF THE TRIM IS VARY POINTY AND REALLY SHARP AND IF DOES NOT STAY DOWN MAKES A RISK OF IMPALING SOMEONE, POKING OUT AN EYE OR WORSE. WAS TOLD A RECALL WAS ON IT AND ALREADY PERFORMED, BUT CLEARLY WAS NOT FIXED EVEN AFTER RECALL. DEALERSHIP WANTS TO CHARGE ALOT OF MONEY TO REPAIR SINCE THEY SAY IT WAS ALREADY IN FOR THE SAME RECALL.

NHTSA ODI 11149638

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, SEVERAL WARNING INDICATORS BEGAN TO FLASH ON THE INSTRUMENT PANEL AND THERE WAS AN ABNORMAL SMOKE ODOR IN THE VEHICLE. THE VEHICLE WAS TOWED TO MONROEVILLE CHRYSLER JEEP (LOCATED AT 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) AND REPAIRED PER NETS CAMPAIGN NUMBER: (ELECTRICAL SYSTEM). AFTER THE VEHICLE WAS REPAIRED, THE CONTACT EXPERIENCED SEVERAL FAILURES. THE CONTACT STATED THAT THE SHIFT SELECTOR FAILED TO OPERATE, THERE WAS AN ABNORMAL CLICKING SOUND EMITTING FROM THE TRANSFER CASE, THE ENGINE CONTROL MODULE WAS MELTED, AND THE BATTERY EXPLODED. THE CONTACT STATED THAT THE ECMA AND BATTERY WERE REPLACED; HOWEVER, THE CLICKING SOUND STILL PERSISTED AND THE SHIFT SELECTOR WAS ALSO STILL INOPERABLE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED AT MEMORABILIA CHRYSLER JEEP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. *TTT *JB

NHTSA ODI 11133308

WHILE DRIVING VEHICLE, NOTICED A SMOKE SMELL OF SOMETHING BURNING. COULDN'T PUT A FINGER ON IT UNTIL LATER WHILE DRIVING THE CAR FILLED WITH SMOKE COMING FROM THE PASSENGER SIDE HEADLINER AND BURN HOLE IN LINER. PULLED OVER AND PULLED HEADLINER DOWN AND SAW FLAMES AND SMOKE. PUT FIRE OUT. CALLED DEALERSHIP AND THERE WAS A RECALL THAT HAD BEEN DONE BY THEM ON OUR VEHICLE FOR THE VANITY MIRROR ELECTRICAL PROBLEM PREVIOUS TO THIS INCIDENT. THEY TOOK OUR VEHICLE AND GAVE US A RENTAL AT THEIR EXPENSE UNTIL FURTHER INVESTIGATION OF THIS INCIDENT..

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TAKATA RECALL MY VISOR CAUGHT FIRE WHILE I WAS DRIVING, VEHICLE SHAKES WHEN STOPPED, CHECK ENGINE LIGHT REMAINS ON AFTER NUMEROUS MAINTENCE CHECK UPS

NHTSA ODI 11119714

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, WHITE SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TURNED OFF, THE HOOD WAS OPENED, AND FLAMES APPEARED. AS SOON AS THE BATTERY WAS DISCONNECTED, THE FIRE STOPPED. NEITHER THE POLICE NOR THE FIRE DEPARTMENTS WERE NOTIFIED. THE VEHICLE WAS REPAIRED ON 1/16/18 BY THE DEALER (A. J. DOHMANN CHRYSLER INC, 802 ROBINSON DRIVE, BERWICK, LA 70342) FOR UNKNOWN RECALLS RELATING TO THE BRAKE BOOSTER AND ALTERNATOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 34683314 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

NHTSA ODI 11110802

THE METAL BEZEL ON CUP HOLDER TRIM PEELS AND CAUSES CUTS ON HAND AND FINGERS. ITS THE CENTER CONSOLE SHIFTER BEZEL TRIM WITH LIGHTENING ASSEMBLY. THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW.(65K MILES) I'VE CUT MY HAND MULTIPLE TIMES. I BELIEVE ITS THE HOT/COLD THAT CAUSES TO PEEL. POOR CRAFTSMANSHIP. 2012 JEEP GRAND CHEROKEE LAREDO.APPARENTLY ON JEEP FORUMS THERE ARE PLENTY OF COMPLAINTS THERE ABOUT THIS. I'M NOT THE ONLY ONE.

NHTSA ODI 11093712

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SMOKE APPEARED FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO CHAMPION OF DECATUR INC. (3831 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A SECOND TIME AND THE COMPUTER SYSTEM WAS RESET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 96,000. *TT

NHTSA ODI 11093731

CAR WAS TRAVELLING ON A RURAL ROAD AND DRIVER FELL ASLEEP AT THE WHEEL. HIT AN ELECTRICAL POWER POLE APPROXIMATELY 12 INCHES INSIDE THE DRIVERS SIDE HEAD LAMP AT SPEEDS APPROXIMATELY AT 40 -45 MPH. CAR THEN PROCEEDED TO TRAVEL ANOTHER APPROXIMATE 25-30 YARDS BEFORE TURNING 90 DEGREES AND CRASHING THE REAR OF THE CAR INTO THE CORNER OF A BLOCK BUILDING. THE DRIVER WAS UNHURT HOWEVER THE AIR BAGS FAILED TO DEPLOY TO PROTECT THE DRIVER.

NHTSA ODI 11083107

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL ONTO THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BARN. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

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I WANT TO MAKE YOU AWARE THAT RECALL #17V-435 ISSUED JUNE 9, 2017 IS STILL OPEN. MY JEEP CAUGHT FIRE YESTERDAY 1/31/18. WHY IS TAKING SO LONG TO COMPLETE SUCH A SERIOUS RECALL???? NOW THE JEEP DEALER TELLS ME THAT I NEED TO PAY FOR THE TOW AND THE $1000+ REPAIR AND THEN GET REIMBURSED AT A LATER DATE.--THAT IS INSANE!!! PLEASE HELP. I CAN BE REACHED AT 480-812-5621

NHTSA ODI 11066180

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE AT HOME, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AND A BURNING ODOR WAS DETECTED. THE CONTACT STATED THAT THE CHECK BATTERY WARNING INDICATOR ILLUMINATED. THERE WAS NO FIRE. THE VEHICLE WAS TAKEN TO MILTON RUBEN SUPERSTORE (3512 WASHINGTON RD, AUGUSTA, GA 30907, (888) 516-3797) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE ALTERNATOR, BATTERY, AND CPM WERE REPLACED. TWO WEEKS PRIOR TO THE FAILURE, THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE IN 2018 WHEN FINAL REMEDY PARTS BECOME AVAILABLE. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

NHTSA ODI 11055366

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE STOPPED OPERATING WITHOUT WARNING. A BURNING ODOR AND SMOKE EMITTED FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE BATTERY WAS DRAINED COMPLETELY AND THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER AND A LOCAL DEALER WERE NOT CONTACTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 11053338

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE INTERIM NOTICE INDICATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR OVER FIVE MONTHS. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, PARKED IT IN THE GARAGE, AND EXITED THE VEHICLE. WHEN THE CONTACT CAME BACK TO THE VEHICLE, A FIRE STARTED UNDER THE HOOD, CAUSING SMOKE TO EMIT INTO THE GARAGE. THE VEHICLE WAS DRIVEN OUT OF THE GARAGE, PARKED IN THE DRIVEWAY, AND THE FLAMES WERE EXTINGUISHED UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER INDICATED THAT AN INSPECTOR WOULD BE SENT TO INVESTIGATE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11047400

CAR SUDDENLY ACCELERATED ON ITS OWN WHEN SLOWLY BEING DRIVEN IN REVERSE IN DRIVEWAY. SHOT BACKWARDS AND EVENTUALLY HIT TREE AND STOPPED. THIS WAS NOT USER ERROR. THE FLOOR MAT WAS NOT STUCK. ALL THIS WAS CHECKED.

NHTSA ODI 11043465

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BATTERY INDICATOR SUDDENLY ILLUMINATED AND A WHINING NOISE WAS HEARD COMING FROM THE ENGINE AREA. ALSO, A BURNING ELECTRICAL ODOR AND SMOKE WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (BROWN JEEP IN PATCHOGUE, NY) AND THE MANUFACTURER WERE NOTIFIED IN REFERENCE TO THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) ALTHOUGH THE FAILURE WAS IDENTICAL. THE FAILURE MILEAGE WAS 103,000.

NHTSA ODI 11041989

ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.

NHTSA ODI 11030659

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR CONDITIONING STARTED TO FADE, THE RADIO STOPPED OPERATING, AND THE VEHICLE STALLED. THE POLICE ARRIVED AND ATTEMPTED TO JUMPSTART THE VEHICLE AS SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO BAXTER DODGE/JEEP/CHRYSLER OF LINCOLN NEBRASKA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DAMAGED, WHICH CAUSED THE BATTERY TO ALSO DAMAGE THE ELECTRICAL HARNESS. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED ON 09/07/17 FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 32376399. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11024605

TL* THE CONTACT'S WIFE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING, THE BATTERY INDICATOR ILLUMINATED. SUDDENLY, THE CONTACT NOTICED SMOKE UNDER THE HOOD. UPON FURTHER INSPECTION, THE CONTACT NOTICED SMOKE COMING FROM THE BATTERY AND THEN IT BURST INTO FLAMES. THE CONTACT DISCONNECTED THE BATTERY AND THE FIRE WENT OUT. THERE WERE NO INJURIES. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) IN THE MAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPAIRED AND TO BE REIMBURSED FOR THE COST OF CAR RENTAL EXPENSES. UPDATED 10/24/2017*JS

NHTSA ODI 11023912

8/18/17 I WAS PROVIDED WITH RECALL NOTICES DURING MY ANNUAL INSPECTION. I PURCHASED THIS VEHICLE USED AND THIS WAS THE 1ST INSPECTION I HAD TO DO & 1ST I WAS NOTIFIED OF RECALLS. 9/5/17 STARTED JEEP AND BEGAN TO LEAVE DRIVEWAY, IT MADE FUNNY NOISE, I SHUT IT OFF AND TURNED IT BACK ON AND BATTERY LIGHT CAME ON. I PARKED IT BACK IN IT'S SPOT AND SHUT IT OFF. SMOKE CAME FROM HOOD. I OPENED HOOD AND WATCHED ALTERNATOR EMIT SMOKE FOR APPROXIMATELY 10 MIN BEFORE SHUTTING HOOD. 9/5 CALLED MIDSTATE CHRYSLTER IN BERLIN, VT. THEY CONFIRMED ALTERNATOR IS RECALL ITEM T36 BUT CHRYSLER HASN'T AUTHORIZED FIX. CALLED 1-800-853-1403 FCA RECALL ASSISTANCE CENTER AND SPOKE W/ SHEA WHO CONFIRMED THIS AND SAID I HAD TO OPEN A "CASE" AND COULD EXPECT A CALL WITHIN 24-HOURS. REQUESTED RENTAL CALL BUT WAS TOLD HAD TO WAIT FOR CALL BACK. WAS TOLD NOT TO TOUCH JEEP UNTIL INSPECTION DONE. 9/7 CALLED FCA RECALL, SPOKE W/ RENEE WHO CONFIRMED CASE #32345945 BUT SAID TO GIVE IT MORE TIME FOR A CALL BACK FROM A SPECIALIST. AGAIN REQUESTED RENTAL BUT WAS TOLD TO WAIT FOR CALL. 9/8 CALLED FCA RECALL, SPOKE W/ JORDAN WHO SAID CASE WASN'T OPENED PROPERLY, HE FIXED AND GIVE IT 2-3 DAYS FOR CALL BACK. AGAIN, WAITING FOR ANSWER ON RENTAL CAR. 9/11 CALLED FCA RECALL, PAM, STILL NEED TO WAIT, AGAIN REQUESTED RENTAL CAR. 9/12 JAMES FROM "3RD PARTY" CALLED INDICATING I'LL BE GETTING A CALL FROM AN INSPECTOR TO COME INSPECT THE JEEP. REQUEST RENTAL BUT HE IS 3RD PARTY AND COULDN'T HELP. 9/12 CALLED FCA RECALL, JAMES, PATRICIA & KATRINA, TO REQUEST RENTAL, SAID TO EXPECT A CALL IN 2-3 DAYS! 9/12 RECEIVED CALL FROM MIKE, 3RD PARTY, WHO WILL HAVE MY CAR TOWED TO DEALERSHIP FOR INSPECTION BY HIM ON 9/18 AND THEN BACK HOME, IT CAN NOT STAY AT DEALERSHIP, MUST BE TOWED BACK AND HE SUBMITS REPORT TO JEEP. STILL WITHOUT TRANSPORTATION & DO NOT WANT MY CAR TOWED SEVERAL TIMES UNNECESSARILY,JUST WANT IT FIXED!

NHTSA ODI 11022933

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT SMELLED A BURNING ODOR, BUT THE LOCATION COULD NOT BE DETERMINED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED WHITTEN BROTHERS OF RICHMOND AT (804) 378-0707 (10701 MIDLOTHIAN TURNPIKE #100, RICHMOND, VA 23235) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE CONTACT COULD PAY A FEE FOR THE REPAIRS, BUT REIMBURSEMENT WAS NOT GUARANTEED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11022330

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE ALTERNATOR WHILE THE VEHICLE WAS STATIONARY. THE CONTACT SMELLED AN ELECTRICAL ODOR AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS

NHTSA ODI 11022095

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD. AFTER THE GEAR SHIFTER WAS PLACED IN PARK, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE. THE NEXT DAY, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BERTERA CHRYSLER JEEP DODGE RAM (539 RIVERDALE ST, WEST SPRINGFIELD, MA 01089 (413) 734-4980) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER STATED THAT THE CONTACT COULD PAY FOR THE REPAIRS AND THEN BE REIMBURSED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. PARTS DISTRIBUTION DISCONNECT.

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