What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

VEHICLE STALLS WHILE RUNNING AT VARIOUS SPEEDS AND AT TIMES WILL NOT START. THE TRANSMISSION PERIODICALLY MISSES AND MAKES HARD KNOCKING SOUND. STARTED DOING THIS 2017

NHTSA ODI 11291004

VEHICLE STALLS WITHOUT WARNING. VEHICLE IS IN MOTION, SLOWING TO TURN. USUALLY ON A RIGHT TURN NEAR BEGINNING OF TURN. POWER ASSIST STEERING AND BRAKING DISABLED. HAS HAPPENED APPROXIMATELY 10-12 TIMES SINCE PURCHASED IN FEBRUARY 2019. REPORTED TO DEALERSHIP ON MARCH 5, 2019, AT WHICH TIME WE WERE TOLD IT WAS A PREVIOUS RECALL AND THEY WOULD ORDER PARTS TO REDO RECALL. INFORMED TODAY THAT A NEW RECALL WAS ISSUED, BUT NO SOLUTION IS READY. REPORTING FOR NHTSA RECORDS.*DT *TR

NHTSA ODI 11289365

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO SCRANTON DODGE (1146 WYOMING AVE, SCRANTON, PA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM) WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.*CW *TR

NHTSA ODI 11287117

EMAIL 1 OF 2 ATTACHED IS THE EMAIL I SENT TO CHRYSLER. PLEASE HELP. [XXX] FROM: [XXX] DATE: DECEMBER 4, 2019 AT 11:12:21 AM EST TO: US CUSTOMER CARE <USCUSTOMERCARE@FCAGROUP.COM>, [XXX] SUBJECT: [XXX] CASE NUMBER [XXX] [ REF:_00DJ01QSDF._5003ZZC7YL:REF ] RECALL 18V-813 RECALL INFO ATTACHED BELOW MY 2012 JEEP GRAND CHEROKEE VIN# [XXX] WAS TOWED TO ROUTE 46 JEEP IN LITTLE FALLS, NJ 4 DAYS AGO ON 11/30/19. MY JEEP STOPPED IN THE MIDDLE OF THE HIGHWAY SAT EVENING, I WAS NOT ABLE TO PULL OVER TO THE SHOULDER, I WAS ON A STEEP CURVE WITH CARS FLYING BY BEEPING AT ME. IT WAS TERRIFYING AND IS A SERIOUS SAFETY ISSUE. IT WAS DETERMINED AND DIAGNOSED BY THE DEALERSHIP THAT THIS IS DUE TO THE CURRENT RECALL OUT. MY CAR IS NOT DRIVEABLE UNTIL THIS RECALL IS REMEDIED AND THE DEALERSHIP INFORMED ME THAT THEY DO NOT HAVE THE PARTS TO REPAIR MY TRUCK. IT IS DISGRACEFUL THAT YOU WOULD ALLOW ME AS A CUSTOMER TO BE PUT IN THIS TYPE OF SITUATION, NOT EVEN OFFERING ME A LOANER CAR. I HAVE BEEN HAVING TO PAY TO UBER TO WORK, TO PHYSICAL THERAPY AND TO BREAST CANCER TREATMENT. THIS FUEL PUMP RELATED RECALL WAS ISSUED OVER A MONTH AGO. IF YOU ARE UNABLE TO REPAIR AN ACTIVE RECALL, THEN YOU NEED TO FIND AN ALTERNATE RESOLUTION FOR ME AS THE CUSTOMER. TO MAKE MATTERS WORSE I'M TOLD IF I PAY FOR MY RECALL IT CAN BE REPAIRED WITH EXISTING DEFECTIVE PARTS UNTIL THE RECALL PARTS BECOME AVAILABLE AND BEING TOLD I CAN ATTEMPT TO COLLECT MY MONEY BACK FROM CORPORATE. THIS IS UNACCEPTABLE. BEING THAT NO ONE IS ABLE TO PROVIDE ME WITH RESOLUTION, HERE ARE MY PROPOSED SOLUTIONS: INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11286894

EMAIL 2 OF 2 HERE ARE MY PROPOSED SOLUTIONS: #1 CORPORATE PAYS THE DEALERSHIP TO FIX THE RECALL PROBLEM WITH THE FUEL PUMP RELAY ISSUE NOW WITH THE CURRENT PARTS THEY HAVE AND THEN THE DEALER WILL FIX IT AGAIN WHEN YOU GET THE CORRECT RECALL PARTS IN. YOU AS CHRYSLER CAN SORT IT OUT WITH THE DEALER AND I AS THE CUSTOMER AM NOT ASKED TO PAY FOR A RECALL. #2 IF MY CAR IS NOT ABLE TO BE REPAIRED UNTIL THE RECALL PARTS ARE AVAILABLE, THEN PROVIDE ME WITH A LOANER CAR UNTIL MY CAR IS REPAIRED. I EXPECT TO BE CONTACTED BY END OF BUSINESS DAY WITH YOUR PROPOSED RESOLUTION. [XXX] ON DEC 4, 2019, AT 10:48 AM, US CUSTOMER CARE <USCUSTOMERCARE@FCAGROUP.COM> WROTE: &#65279; [XXX]; HERE IS YOUR CASE [XXX]. THANK YOU, FCA CUSTOMER SERVICE--DOAA REF:_00DJ01QSDF._5003ZZC7YL:REF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11286897

ALTANATER CAUGHT ON FIRE WHILE DRIVING RESULTING IN DAMAGES

NHTSA ODI 11286961

MY JEEP DIED ON THE MIDDLE OF THE HIGHWAY ON 11/30/19 DURING THE EVENING. IT IS A SERIOUS SAFETY CONCERN AS IT STOPPED IN THE MIDDLE OF THE LANE AND THE SHOULDER AT A DANGEROUS CURVE AND CARS WERE FLYING BY BEEPING AT ME. I AM VERY FORTUNATE MY JEEP WAS NOT HIT AND I WASN'T HURT. I HAD IT TOWED TO ROUTE 46 JEEP IN LITTLE FALLS NJ WHERE THEY DIAGNOSED THE PROBLEM AS PART OF THE CURRENT FUEL PUMP RECALL. THEY TOLD ME I WOULD HAVE TO PAY FOR THE RECALL AS IT IS A NEW RECALL. A CUSTOMER IS NOT RESPONSIBLE TO PAY FOR A RECALL. I NEED YOUR HELP. I NEED MY TRUCK TO GET TO WORK AND BREAST CANCER TREATMENT. THE DEALER HAS HAD IT FOR 3 DAYS TRYING TO 'FIGURE OUT' HOW TO HANDLE THIS SITUATION. THIS IS NOT ACCEPTABLE. CAN YOU PLEASE INTERVENE. (RECALL RELATED INCIDENT) TS

NHTSA ODI 11286739

MY JEEP HAS BEEN GOING INTO FIRST GEAR ON ITS ON WHILE IN MOTION WITHOUT ME DOING ANYTHING. IT HAS BEEN OCCURRING FOR THE LAST 2 YEARS BUT IS NOW HAPPENING WITH MORE FREQUENCY. IT HAS USUALLY HAPPENED AFTER HAVING BEEN STOPPED AT A STOP SIGN OR RED LIGHT AND AFTER GETTING BACK INTO MOTION AND UP TO SPEED BUT IT HAS HAPPENED WHILE DRIVING WITHOUT HAVING RECENTLY STOPPED. I AM USUALLY IN TRAFFIC AND UNABLE TO PULL OVER SO I HAVE BEEN HAVING TO PUT IT IN NEUTRAL AND THEN BACK INTO DRIVE WHILE IN MOTION.

NHTSA ODI 11283123

CHRYSLER MADE A RECALL ON THE FUEL PUMP RELAY ON NOV 14, 2019. ON NOV 18, 2019 MY VEHICLE COMPLETELY STOPPED IN THE MIDDLE OF THE STREET AND DID SO NUMEROUS TIME DURING THE WEEK. LUCKILY, I WAS NEVER ON THE HIGHWAY WENT IT HAPPENED. I CALLED CHRYSLER THEY INFORMED ME IT WAS ONE OF THE VEHICLES IN THE RECALL, HOWEVER THEY DID NOT HAVE A SOLUTION AT THE MOMENT AND I HAD TO WAIT UNTIL JAN 2020. I COULD NOT DRIVE A VEHICLE IN THAT CONDITION, SO I TOOK IT TO MY MECHANIC. I CALLED CHRYSLER TO INFORM THEM OF THIS AND THEY SAID TO JUST SUBMIT THE PROOF OF THE SERVICE. HOWEVER, WHEN I DID SUBMIT THE PROOF THEY DECLINED IT STATING CHRYSLER HAD NOT UPDATED THE RECALL AND THERE WERE NO PARTS. I SHOULD GET REIMBURSED FOR THE RECALL.

NHTSA ODI 11282648

I HAD BEEN EXPERIENCING PROBLEMS WITH MY CAR STALLING WHILE CRANKING OR IT WOULD GET HUNG UP AND CUT RIGHT BACK OFF MORE THAN 3X NUMEROUS TIMES SO MANY I CAN'T COUNT! I CALLED MOPAR SERVICE NUMBER BECAUSE THE FIRST FUEL PUMP RELAY CALL AND THEY DID ABSOLUTELY TOLD ME TO GO TO A DEALERSHIP AND RUN DIAGNOSTICS WHICH IS AROUND $200 RIGHT OFF THE BAT! THIS WAS MAY OF 2019 HERE IT IS NOV AND THERE IS NOT A REMEDY YET OR PARTS AVAILABLE! I SHOULD NOT HAVE TO PAY AND BE REIMBURSED ESPECIALLY WHEN I CALLED WAY BEFORE NOW ABOUT THE SAME PROBLEM AS BEFORE!

NHTSA ODI 11282030

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019. I HAD NUMEROUS INSTANCES THIS PAST YEAR WHERE THE VEHICLE STALLED UNEXPECTANTLY AND THEN WOULD NOT START. HAD TO HAVE IT TOWED TO THE DEALER AND THEY REPLACED THE FUEL RELAY BUT I HAD TO PAY FOR THE SERVICE. I WAS TOLD THAT THIS WAS THE SECOND TIME THAT THE FUEL RELAY HAD BEEN REPLACED ON MY VEHICLE. CAN I GET MY MONEY BACK? IS THIS NEW RECALL A PERMANENT FIX OR WILL I HAVE TO REPLACE THE PART AGAIN WITHIN A YEAR OR TWO?

NHTSA ODI 11281961

FUEL PUMP RELAY FAILING AFTER RECALL WAS REPORTED AS COMPLETED.

NHTSA ODI 11281232

SOUND COMING FROM STEERING COLUMN WHEN TURNING. DEALER DIAGNOSTIC IDENTIFIED A FAILING STEERING RACK AND PINIONS. NEED TO REPLACE.

NHTSA ODI 11280747

WHILE SLOWING DOWN TO MAKE SHARP TURNS THE VEHICLE WILL SPONTANEOUSLY SHUT OFF CAUSING THE POWER STEERING AND BREAKING TO NOT WORK. THERE ARE NO ERROR CODES THAT COME UP AND THE RADIO AND AIR/HEAT CONTINUE TO WORK. THE ONLY REASON YOU KNOW THE CAR SHUT OFF IS BECAUSE THE BREAKS AND POWER STEERING WON'T WORK. THIS HAS HAPPENED MULTIPLE TIMES BUT YOU CAN NEVER RECREATE THE PROBLEM ON CUE. IT JUST HAPPENS RANDOMLY WITHOUT WARNING. THIS HAS HAPPENED BOTH COMING OFF THE HIGHWAY RAMP AROUND A TURN AND ON A NORMAL BACK ROAD STREET GOING AROUND A TURN. THE LAST TIME THIS HAPPENED WAS 11-13-2019

NHTSA ODI 11280311

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO JERK AND LOST POWER SECONDS LATER. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RETURN TO NORMAL. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MITCHELL CHRYSLER DODGE RAM (416 HOPMEADOW ST, SIMSBURY, CT 06070, (860) 408-6005) WHERE IT WAS TEST DRIVEN AND THE SPARK PLUGS FOR THE CYLINDER WERE REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE LIFTER AND CAMSHAFT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.

NHTSA ODI 11279640

THE 2012 JEEP GRAND CHEROKEE OVERLAND I PURCHASED TWO YEARS AGO HAS STARTED TO COMPLETELY STALL WHILE DRIVING CAUSING THE POWER STEERING TO NOT FUNCTION AS WELL AS THE BRAKES. THIS ENGINE POWER TURNS OFF RANDOMLY AT AROUND 10-15 MPH (WHEN MAKING TURNS, STOPPING AND/OR ACCELERATING) BUT THERE ARE NO WARNING LIGHTS THAT APPEAR ON THE DASH. ALL ELECTRICAL POWER TO THE CAR STILL FUNCTIONS AND THE ENGINE STALL IS NOT NOTICEABLE UNTIL APPLYING PRESSURE TO THE BRAKES OR TRYING TO STEER THE WHEELS. THE FIRST INCIDENT WAS (EASTER) 28 APRIL 2019. THE CAR SHUT OFF AROUND 10 MILES PER HOUR AS I MADE A LEFT TURN CROSSING THE INCOMING LANE INTO A PARKING LOT. LUCKILY THERE WAS NO CAR COMING OR A SERIOUS ACCIDENT WOULD HAVE RESULTED. THE FREQUENCY OF THESE TYPES OF STALLS HAVE BECOME GREATER. THEY ARE HAPPENING AT LEAST ONCE A WEEK WITHOUT ANY TYPE OF WARNING. THE MOST RECENT INCIDENT WAS NOVEMBER 7TH 2019. THIS VEHICLE WAS RELEASED FROM THE DEALERSHIP ON NOVEMBER 1ST, 2019. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP MULTIPLE TIMES TO FIND THE PROBLEM AS WELL AS MAINTENANCE. NOTHING HAS BEEN FOUND THAT WOULD CAUSE THIS. THE DEALERSHIP SAYS THE VEHICLE IS PERFECTLY FINE. AS SIMPLE TEST DRIVE WILL NOT BE ABLE TO FIND THE PROBLEM.THIS IS THE SAME CONCERN AS FCA RECALL T59 AND NHTSA RECALL # 17V-572.

NHTSA ODI 11278651

I WAS DRIVING ON THE HIGHWAY AND THEIR WAS A TRACTOR TRAILER TRAVELING AT A SLOW RATE OF SPEED. I PRECEDED TO PASS IT ON A TWO LANE ROAD. AS I PASSED THE TRACTOR TRAILER MY NOW FLASHING CHECK ENGINE LIGHT CAME ON AND THE MY VEHICLE STARTED TO SHAKE, SO I PULLED OFF THE ROAD IMMEDIATELY. MY VEHICLE HAD ABOUT 100000 MILES ON IT AND HAD RAN GREAT UP UNTIL THIS POINT. I HAD IT TOWED TO THE LOCAL AUTHORIZED JEEP DEALERSHIP. THEY LET ME KNOW THAT MY LIFTERS AND CAM WAS DAMAGED AND NEEDED TO BE REPLACED IN WHICH WAS A $4000 JOB!

NHTSA ODI 11277230

WHEN I PRESS THE PUSH START AND THE BRAKE, THE ENGINE WILL STALL AND NOT TURN OVER. IT HAS HAPPENED MULTIPLE TIMES IN THE 4 YEARS I'VE HAD IT. THE LAST TIME I TRIED TO START IT, IT WOULD NOT CRANK. I USED JUMPER CABLES TO TRY AND REVIVE THE BATTERY. DOING THIS REVERTED POWER BACK TO MY VEHICLE, YET IT WOULD STILL NOT TURN OVER. I THEN HAD TO PUT THE KEYFOB INTO THE IGNITION AND TRY IT MANUALLY. STILL NOTHING WORKED AND MY CAR WILL NOT TURN OVER AND START. IT MAKES ONE CLICK, AND THEN NOTHING.

NHTSA ODI 11277266

VEHICLE WILL NOT START DESPITE HAVING GOOD BATTERY, GOOD STARTER, GOOD PLUGS, AND GOOD FUEL PUMP. THIS HAS HAPPENED BEFORE RELATED TO FAULTY OIL PRESSURE RELAY AND FAULTY TIPM.

NHTSA ODI 11271482

IT WAS RAINING I HAD TO START BREAKING WAS GETTING CLOSE TO A RED LIGHT, COULD NOT STOP AND CRASHED INTO ANOTHER CAR AND TOTALED MINE AND INJURED ME.

NHTSA ODI 11271279

DRIVERS SEAT HEADREST POPPED FORWARD TO THE EXTEND POSITION WHILE SITTING IN CAR AT A STORE PARKING LOT . ENGINE AND ALL ELECTRICAL ITEMS TURNED OFF. THIS IS ONLY SUPPOSE TO HAPPEN WHEN THE AIRBAGS ARE SET OFF. THESE HEADREST COST FROM 400 TO 700 DOLLARS

NHTSA ODI 11270572

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT TOOK THE VEHICLE TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE THE RECALL REMEDY WAS PERFORMED. WHEN THE CONTACT'S WIFE ATTEMPTED TO START THE VEHICLE, IT WOULD NOT CRANK OR START WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE HAD NOT OCCURRED PRIOR TO THE FAILURE. THE CONTACT HAD THE VEHICLE TOWED TO THE SAME DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE DEALER INITIALLY STATED THAT THE VEHICLE WOULD NOT START. THE DEALER INSTALLED TWO NEW RELAYS ON THE VEHICLE, WHICH ALLOWED THE VEHICLE TO RESTART. THE CONTACT STATED THAT THE FAILURE CONTINUED TO OCCUR A MONTH AFTER THE VEHICLE WAS SERVICED. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK, BUT NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,922. *JS

NHTSA ODI 11269943

THERE HAS BEEN A SPORADIC ISSUE WHEN TRYING TO START MY VEHICLE WHERE IT'LL MAKE AN ATTEMPT TO TURN OVER AND GET STARTED BUT IT'S GETTING STUCK AS IF IT'S MAYBE NOT CATCHING THE CORRECT AMOUNT OF FUEL. I'VE ALSO EXPERIENCED SEAT BELT ISSUES WITH MY SEAT BELT LIGHT ON AND BEEPING AS IF IT'S NOT ON BUT IT WOULD ALREADY BE PROPERLY BUCKLED IN. I ALSO HAD AN ISSUE WITH MY ENGINE COOLING SYSTEM THAT WAS CAUSE SOME SORT OF LEAK

NHTSA ODI 11269748

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP RAM AND DOVER DODGE CHRYSLER JEEP RAM (396 US-46, ROCKAWAY, NJ 07866, (973) 366-7000) WHERE IT WAS DIAGNOSED THAT THE BODY THROTTLE CONTROL AND WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 77,600. THE VIN WAS NOT AVAILABLE. *BF*JB

NHTSA ODI 11268865

ON SEPT 21, 2019, JEEP'S TIPM FAILED CAUSING HATCH TO OPEN WITHOUT NOTICE, AND LIGHTS AND TURN SIGNALS TO BLINK WITHOUT ACTIVATION. WE HAD IT REPLACED AND PAID FOR THE REPAIR EVEN THOUGH TIPMS HAVE BEEN RECALLED DUE TO FUEL ISSUES. THIS REPLACEMENT TIPM FAILED AGAIN, CAUSING TURN SIGNAL TO FAIL AND NOT OPERATE. THIS "BAD" TIPM WAS REPLACED AGAIN ON OCT 10, 2019. PROBLEMS OCCURRED WHEN VEHICLE WAS IN OPERATION. *DT*JB

NHTSA ODI 11267636