What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND SOMETIMES FAILED TO RESTART. THE MESSAGE" ELECTRONIC CONTROL" WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE FAILURE. THE CONTACT HAD RECEIVED NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM, GASOLINE) HOWEVER, PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE STATED IN THE RECALL. THE FAILURE MILEAGE WAS 85,000.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE EXPERIENCED A SLIGHT HESITATION WHILE DRIVING. THE CONTACT CALLED TELEGRAPH CHRYSLER DODGE JEEP RAM (12000 TELEGRAPH RD, TAYLOR, MI 48180, (734) 309-7247) AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR

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TL* THE CONTACT WAS INTERESTED IN PURCHASING A 2012 JEEP GRAND CHEROKEE, HOWEVER THE SELLER OF THE VEHICLE INFORMED HIM THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM). UPON RESEARCH, THE SELLER DISCOVERED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. CRAIG AND LANDRETH CHRYSLER DODGE JEEP RAM (6424 KY-146, CRESTWOOD, KY 40014, (502) 241-6868) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE OWNER STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED HOWEVER, HE HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE CONTACT CALLED CLARK CRAIN CHRYSLER DODGE JEEP RAM (7245 US-61, ST FRANCISVILLE, LA 70775, (225)635-2900) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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CHRYSLER RECALL V62 SAFETY RECALL FOR FUEL PUMP RELAY IS NOW OVER 6 MONTHS OLD. STILL NO PARTS MADE AVAILABLE TO DEALERS TO PROVIDE REPAIR. PERIODICALLY CANNOT START VEHICLE DUE TO LACK OF POWER TO THE FUEL PUMP, SO CANNOT DRIVE VEHICLE SAFELY WITH POSSIBILITY ENGINE COULD STOP WHILE DRIVING. CANNOT DRIVE UNSAFE VEHICLE. WHEN I CONTACTED CHRYSLER NUMEROUS TIMES, NO ONE CAN TELL ME WHEN THIS WILL BE REMEDIED. VEHICLE IS PARKED SINCE DECEMBER. HAVE TO BORROW A CAR FROM SON. NHTSA SHOULD FORCE CHRYSLER TO DECLARE THIS AS MANDATORY RECALL. IT AFFECTS OVER 520,000 VEHICLES. ALL THOSE PEOPLE ARE RISKING THEIR LIVES AND THOSE OF THEIR FAMILIES BY DRIVING A VEHICLE WHOSE ENGINE COULD STALL WHILE DRIVING. A CLASS-ACTION LAWSUIT OF CHRYSLER MAY BE NECESSARY IF NHTSA CANNOT FORCE CHRYSLER TO DELIVER THE REMEDY. IF PEOPLE DIE DUE TO THE DELAYS AND NEGLIGENCE, NHTSA AND CHRYSLER ARE BOTH RESPONSIBLE. SICK AND TIRED OF THIS INCOMPETENCE AND DANGEROUS DELAY. IT DOESN'T SEEM TO MATTER HOW MANY PEOPLE COMPLAIN TO NHTSA OR CHRYSLER. LIVES ARE AT RISK AND NO ONE IS DOING ANYTHING ABOUT IT.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES LOCATED AT 13601 PINES BLVD, PEMBROKE PINES, FL 33027), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB

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THEY HAVE REPLACED THE FUEL PUMP SOLINOIDE 3 TIMES , NOW THEY TELL ME THAT ISN`T THE PROBLEM, THEY CALLED THE FACTORY THEY SAID THE PROBLEM IS THE MODULE-WIRELESS N ODE,AND I WAS CHARGED $262.00 FOR THE NODE AND LABOR 455.00 $.717.00 TOTAL.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (4007 BOSTON RD, THE BRONX, NY 10466) WHERE THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER DUE TO THE RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE NUMBER WAS PROVIDED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.* CONSUMER STATED DEALER AGREED TEMPORARY FIX AT NO CHARGE BUT WAS CHARGES 500.00.*JB

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE. JUMPS OUT OF GEAR WHILE DRIVING. VIN TOOL CONFIRMS PARTS NOT AVAILABLE*DT*JB

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FAILED TO START UNLESS YOU TRIED SEVERAL TIMES, IT IS A KNOWN PROBLEM AND THE FIX DID NOT LAST, AS I HAVE HAD IT DONE TWICE AND IT IS DOING IT AGAIN. THE DEALER TOLD ME THEY HAVE NOT MADE A WORKABLE FIX FOR IT. IT, HOWEVER HAS ALWAYS BEEN PARKED WHEN THIS HAPPENS THEY SAID IT COULD STALL WHILE DRIVING.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LARRY H. MILLER CHRYSLER JEEP DODGE RAM RIVERDALE, 1481 W RIVERDALE RD, RIVERDALE, UT 84405, AND WAS INFORMED PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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VEHICLE STALLS UPON IGNITION. IT WILL SOMETIMES NOT START AGAIN FOR A MINUTE OR TWO. THE START PROBLEMS ARE WORSENING AS TIME PASSES. VEHICLE IS STATIONARY WHEN THIS PROBLEM OCCURS.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHILE DEPRESSING THE PUSH TO START BUTTON. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT PULLED OVER TO THE SIDE OF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT AFTER APPROXIMATELY AN HOUR OF SHIFTING SEVERAL ELECTRICAL WIRES THE VEHICLE RESTARTED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DULLES CHRYSLER DODGE JEEP RAM LOCATED AT (109 CATOCTIN CIR SE, LEESBURG, VA 20175 571- 209-1959) CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, AFTER COMING TO A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC INFORMED THE CONTACT THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I PURCHASE MY 2012 JEEP GRAND CHEROKEE WITH 5.7 LITER ENGINE IN JANUARY 2017. FOR NEARLY TWO YEARS IT WAS FINE BUT THEN IT STARTED STALLING. IT STALLED AT LEAST 15 TIMES IN THE LAST YEAR. IT USUALLY STALLS WHEN SLOWING DOWN FOR TRAFFIC OR A RED LIGHT BUT CAN ALSO STALL AFTER HAVING BEEN STOP FOR RED LIGHT, OR UPON ACCELERATION FROM A RED LIGHT~ ON RARE OCCASION IT HAS HAPPENED WHILE DRIVING 40 TO 50 MILES PER HOUR. THERE IS NO INDICATION THE CAR HAS STALLED UNTIL YOU TRY TO ACCELERATE, STEER, OR BRAKE, AS THE AIR CONDITIONER AND RADIO REMAIN UNAFFECTED. I'VE TAKEN THE JEEP TO MY DEALERSHIP NUMEROUS TIMES AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THEY FIRST THOUGHT IT WAS A FUEL PUMP SO THEY PUT A NEW FUEL PUMP IN. A FEW WEEKS AFTER INSTALLING A FUEL PUMP IT STALLED AGAIN SO I BROUGHT IT BACK AND THEY REINFORCE THE CONNECTION. A FEW WEEKS LATER IT STALLED AGAIN SO THEY HAD ME BRING THE CAR IN AND THEY ATTACHED A BLACK BOX TO IT THAT FUNCTIONS MUCH LIKE AN AIRPLANE'S BLACK BOX WHICH RECORDES DATA. I DROVE IT AROUND WITHOUT INCIDENT FOR ABOUT 5 WEEKS AND WE THOUGHT WE HAD THE PROBLEM SOLVED. OF COURSE 2 WEEKS LATER IT STALLED AGAIN SO I BROUGHT IT BACK. THEY REINSTALL THE BLACK BOX AND HAD THEIR WORK IS USED THE JEEP AS THEIR DAILY COMMUTE TRYING TO TRIP A CODE. IT TOOK A WHILE BUT ABOUT A MONTH LATER THEY FINALLY GOT A CODE FOR A WIRING ISSUE. FORTUNATELY, SINCE IT WASN'T COVERED IN MY EXTENDED WARRANTY, AND AT GREAT EXPENSE TO THEM, THEY REPLACED THE MAIN WIRING HARNESS. IT WORKED FOR ABOUT 6 WEEKS AND THEN STALLED AGAIN. THEY SAID THEY'VE DONE EVERYTHING THEY KNOW TO DO AND OFFERED TO GIVE ME A HIGH TRADE-IN VALUE FOR THE JEEP TO GET ME OUT OF THIS UNSAFE VEHICLE.

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FEB 13 2020. WIFE AND I WERE DRIVING OUR VEHICLE ON PUBLIC STREET IN OLYMPIA, WA. WHILE AT A STOP LIGHT, THE VEHICLE DID A TOTAL POWER FAIL. EVERYTHING STOPPED, EVEN THE DOME LIGHTS. WITH THE HELP OF STRANGERS, THE VEHICLE WAS PUSHED ONTO BUSINESS PARKING LOT TO WAIT FOR TOW. BATTERY TESTED GOOD, ALTERNATOR WAS REMOVED AND TESTED GOOD.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. ROCKLAND CHRYSLER DODGE JEEP RAM LOCATED AT (60 NY-304, NANUET, NY 10954) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM INCREASED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM LOCATED AT (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 125,000. * (RECALL RELATED INCIDENT) TS

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THE ENGINE WILL OCCASIONALLY CRANK AND CRANK BUT NOT TURN OVER. IT WILL EVEN CONTINUE TO CRANK EVEN AFTER LETTING GO OF THE START BUTTON. MULTIPLE ATTEMPTS TO START CAR ARE NOT SUCCESSFUL. ON SEVERAL OCCASIONS IT WILL START THE NEXT DAY , HOWEVER THIS MEANS WE CAN NOT DRIVE THE VEHICLE DUE TO THIS PROBLEM. CAN'T AFFORD TO DRIVE SOMEWHERE AND HAVE TO GET A RIDE BACK HOME, WHICH I HAVE ALREADY DONE SEVERAL TIMES. THE JEEP DEALER FIXED THIS PROBLEM ON JAN 11, 2020, AND ON INVOICE THEY STATED ' THE AUTHORIZED REPAIR OF FUEL PUMP RELAY WIRING KIT IS COMPLETED AND NOW STARTING AS IT SHOULD'. THEY INFORMED ME THAT THEY DID NOT HAVE THE RECALL PART AS MANUFACTURER HAS NOT YET SUPPLIED IT, SO THE DEALER RECOMMENDED A 'FIX AROUND' WHICH I AGREED TO IN THE ABSENCE OF THE RECALL PART. THE PROBLEM PERSISTS SO I RETURNED THE CAR TO THE DEALER TO MAKE SURE THAT THE PROBLEM ISN'T SOMETHING OTHER THAN THE RECALL ITEM.

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THERE'S A EECALL FOR THE FUEL PUMP, THAT MAY CAUSE MY JEEP TO STOP ALL OF A SUDDEN WHEN DRIVING IT. THE RECALL HAS YET TO HAVE AN ANSWER AS TO WHEN IT WILL GET FIXED. I DON'T WANT MY CAR TO STALL AS UM DRIVING AND CAUSE AN ACCIDENT, THE SAFETY OF MY CHILDREN IS AT RISK. NEED THIS TO BE FIXED ASAP.

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ACCORDING TO YOUR WEBSITE, A SAFETY RECALL IN REGARDS TO THE FUEL PUMP RELAY POSSIBLY FAILING CAUSING A STALL, WAS ISSUED ON NOV. 14, 2019, (RECALL #19V813). IT HAS BEEN OVER 4 MONTHS SINCE THE RECALL WAS ISSUED AND AS OF TODAY 03/20/2020, THE STATUS REMAINS "INCOMPLETE, REMEDY NOT AVAILABLE". I THINK CHRYSLER (FCA US LLC) HAS HAD AMPLE TIME TO REMEDY THIS SITUATION AND HAS FAILED TO DO SO.THE POSSIBILITY THAT MY CAR MAY STALL WHILE DRIVING IS A VERY UNSETTLING FEELING AND IT SEEMS THAT THIS MATTER HAS BEEN PLACED IN A LOW PRIORITY STATUS BY THE MANUFACTURER.

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THIS IS MY THIRD TIME EXPERIENCING THIS SYSTEM FAILURE. EACH TIME WHILE DRIVING AND THE VEHICLE IN MOTION, THE TRUCK SHUTS OFF. EACH TIME THIS HAS ALMOST CAUSED AN ACCIDENT AS I WAS TURNING ONTO A STREET. THE FIRST TIME IT SHUT OFF IN THE MIDDLE OF DRIVING WAS AS I EASY SLOWING DOWN TO STOP AT A RED LIGHT AND LOST ALL CONTROLS AS THE VEHICLE DIED. I DID NOT ACCIDENTALLY TOUCH ANYTHING. THIS IS EXTREMELY DANGEROUS AND SOMETHING NEEDS TO BE DONE BOUT IT ASAP. IT TURNS OFF UNWARRANTED WHILE DRIVING. I HAVE TO PUT THE VEHICLE IN PARK AND PRESS THE START BUTTON TO TURN THE VEHICLE BACK ON. I DO NOT KNOW WHAT PART IS CAUSING THIS PROBLEM. IT HAPPENS OUT OF NOWHERE OCCASIONALLY AND NOT EVERYDAY EITHER.

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VEHICLE WOULD NOT START. VEHICLE WAS TOWED TO DEALERSHIP AND FUEL PUMP RELAY WAS IDENTIFIED AS THE CAUSE OF THE PROBLEM, RECALL EXISTS AND THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, FUEL PUMP RELAY CAUSED THE BATTERY TO DRAIN ALSO NECESSITATING REPLACEMENT. FCA/MOPAR ONLY AUTHORIZED REIMBURSEMENT OF THE FUEL PUMP RELAY AND NOT FOR THE BATTERY EVEN THOUGH IT WAS DIRECTLY RELATED AND THE DEALERSHIP TECHNICIAN STATED THE SAME. SPOKE WITH MULTIPLE REPS FROM FCA WHO COULD NOT PROVIDE ANY ASSISTANCE. AN OIL CHANGE AND SYSTEMS DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE JUST BEFORE THE FUEL PUMP FAILURE AND NO ISSUES WITH THE BATTERY WERE IDENTIFIED. I WAS TOLD THE BATTERY COULD NOT BE REPLACED BECAUSE I TRIED TO START THE VEHICLE...WHICH SEEMS INCREDULOUS TO ME AS THAT IS WHAT MOST PEOPLE DO WHEN THEY LEAVE FOR WORK. HOW WAS I SUPPOSED TO KNOW THE FUEL PUMP RELAY NEEDED TO BE REPLACED UNLESS I TRIED TO START THE VEHICLE AND IT WOULDN'T TURN OVER?

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