What 295 owners told NHTSA about the 2012 Hyundai Veloster

DRIVING AT 70MPH SOUTHBOUND ON I-5 NEAR ALBANY OR THE SUNROOF SUDDENLY IMPLODED, SHOWERING THE INSIDE OF THE CAR WITH GLASS. THE SUNROOF WAS CLOSED AS WERE ALL OF THE WINDOWS AND THE SHADE WAS OPEN. DESPITE THE TRAFFIC I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND MY PASSENGER AND I COULD SHAKE OUT THE PIECES OF GLASS FROM OUR HAIR AND CLOTHES. APART FROM SOME SMALL CUTS THERE WERE NO SERIOUS INJURIES. THE ENTIRE INSIDE OF THE CAR IS COVERED IN BITS OF BROKEN GLASS- THANKFULLY WE DIDN'T HAVE ANYONE IN THE BACK SEATS. UPON HAVING THE SERVICE DEPARTMENT AT THE DEALER INSPECT THE ROOF, I WAS TOLD TO CONTACT MY INSURANCE COMPANY AND SEE IF I HAVE COVERAGE FOR THE GLASS. WHEN THE SUNROOF RECALL CAME OUT LAST YEAR I BROUGHT MY VEHICLE IN IMMEDIATELY AND WAS TOLD THAT IT WAS OKAY, SO THIS APPARENTLY ABSOLVES HYUNDAI FROM RESPONSIBILITY WHEN IT FAILS AS MINE DID. WHAT I DON'T UNDERSTAND IS WHY THIS ROOF IS NOT MADE OF LAMINATED GLASS OR SOMEHOW COATED SO THAT IF IT WERE TO SHATTER GLASS WOULDN'T ENTER THE PASSENGER COMPARTMENT. *TR

NHTSA ODI 10668719

2012 HYUNDAI VELOSTER WAS RECALLED LAST YEAR FOR A SUNROOF DEFECT IN WHICH THE SUNROOF MAY EXPLODE WITHOUT WARNING. CAR WAS TAKEN TO A HYUNDAI DEALER, WHERE THEY ENDED UP REPLACING THE SUNROOF BECAUSE IT WAS DEFECTIVE. NOVEMBER 25,2014, WIFE WAS DRIVING THE CAR AT APPROXIMATELY 50 MPH, WHEN SUNROOF BLEW UP, SENDING GLASS FLYING THROUGHOUT THE INSIDE AND OUTSIDE OF CAR. WIFE HAD SMALL CUTS TO FACE AND ARMS, WITH GLASS PIECES THROUGHOUT HER HAIR AND CLOTHES. *TR

NHTSA ODI 10661022

I WAS DRIVING MY 2012 HYUNDAI VELOSTER ON A PAVED ROAD AT 45 MPH. THE SCREEN FOR THE SUNROOF WAS OPEN BUT THE GLASS WAS CLOSED. ALL OF A SUDDEN GLASS JUST RAINS DOWN ON ME CAUSING SMALL CUTS TO MY ARMS AND FACE, SMALL SHARDS OF GLASS ARE STILL EMBEDDED IN MY CELL PHONE SCREEN PROTECTOR. LUCKILY I WASN'T MORE SERIOUSLY INJURED AND THERE WASN'T ANY VEHICLES AROUND ME BECAUSE THE SUDDEN RUSH OF AIR AND GLASS TO MY FACE CAUSED ME TO SWERVE. *TR

NHTSA ODI 10653935

I WAS DRIVING ON THE 10 FREEWAY GOING WEST IN TONOPAUGH, ARIZONA. I HEARD A HUGE EXPLOSION AND DID NOT KNOW WHAT HAPPENED...IF I WAS BEING SHOT AT; THE CAR EXPLODED, A BOMB WENT OFF OR WHAT. THE SUNROOF WAS CLOSED AND IN MY HYSTERICAL POSITION, I SEE GLASS FLYING ALL OVER THE ENTIRE CAR...I HAD TO GET OVER SEVERAL LANES TO GET OFF THE FREEWAY...I'M NOT SURE HOW I GOT THE COMPOSURE TO DO THIS...HOWEVER, I DID GET TO THE SIDE OF THE FREEWAY. THE FACT THAT I WAS NOT KILLED; OR KILLED SOMEONE WITH THIS EXPLOSION OF NOT ONLY GLASS, BUT THE PARTS TO THE SUNROOF IS A MIRACLE. I AM NOW IN THERAPY WITH PDST. THIS CAR WAS A RECALL CAR THAT I PURCHASED TWO WEEKS PRIOR TO THE ACCIDENT. IT WAS RECALLED FOR SHATTERING SUNROOF GLASS...HOWEVER, HYUNDAI SAID THAT MY CAR WAS NOT PART OF THE RECALL. THE DAMAGES CAME TO OVER $10,000. *TR

NHTSA ODI 10606045

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 30 MPH, THE PANORAMIC SUNROOF SHATTERED AND GLASS FELL INTO THE VEHICLE. THE DRIVER SUSTAINED CUTS FROM THE GLASS. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V051000 (VISIBILITY). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

NHTSA ODI 10584263

WHILE DRIVE ON HIGHWAY AT POSTED SPEED OF 70 MPH THE SUNROOF IMPLODED ON ME. THE ROOF WAS IN CLOSED POSITION. THE GLASS SHATTERED EVERYWHERE. I HAD VERY MINOR SCRAPES ON MY FACE AND NECK. I JUST HAPPENED TO BE CLOSE TO THE HYUNDAI DEALERSHIP AND WITHIN 10 MINUTES OF IMPLOSION I PULLED INTO IT. I HAD TO LIFT MYSELF OUT OF MY SEAT AS THE GLASS WAS ON MY CLOTHING, ALL OVER THE SEATS, IN MY PURSE AND SOME PIECES WERE STILL ON THE OUTSIDE OF THE ROOF. DEALERSHIP IN ROUND ROCK, TEXAS WAS VERY CONCERNED ABOUT MY WELL BEING. THEY OFFERED TO CALL FOR MEDICAL ASSISTANCE. I HAD MINOR SCRAPES AND DID NOT FEEL IT NECESSARY. THE IMPLOSION MADE ME THINK SOMEONE HAD SHOT ME BECAUSE OF THE SOUND WHEN IT IMPLODED. I WAS EXTREMELY SHAKEN, ALMOST TO THE POINT OF LIGHTHEADEDNESS! I HAD THIS CAR CHECKED IN NOVEMBER OF 2012 FOR THE SUNROOF. I HAD NOT RECEIVED A RECALL NOTICE. I HAD BEEN TOLD ABOUT IT BY MY CUSTOMERS WHERE I WORKED. THE DEALERSHIP WHERE I BOUGHT IT IN MARLTON, NJ CHECKED IT AND SAID EVERYTHING WAS FINE. THE DEALERSHIP THERE SAID THEY WERE NOT AWARE OF ANY RECALL FOR A SUNROOF PROBLEM! I HAVE NO PAPERWORK FROM THAT DEALERSHIP STATING THAT THEY HAD CHECKED IT FOR ME. *TR

NHTSA ODI 10559774

I WAS DRIVING AROUND 40 MPH AND I HEARD A NOISE LIKE GLASS CRACKING AND THEN A FEW SECONDS LATER, THE MOONROOF EXPLODED AND FELL ON MY HEAD AND DOWN MY BACK. IT WAS RAINING SO SINCE I WAS CLOSER TO HOME THAN THE DEALERSHIP, I TURNED AROUND AND WENT BACK HOME. THE GLASS BROKE UP IN SUCH SMALL PIECES, MY FINGER WAS CUT, BUT NO OTHER INJURIES THANK GOODNESS. UPDATED 11/01/12*LJ UPDATED IVOQ 11/01/12

NHTSA ODI 10482561

ON SEPTEMBER 29, 2012 (APPROXIMATELY 1 PM) MY WIFE WAS DRIVING AT 55MPH ON I 93 NEAR EXIT 8 IN MANCHESTER NEW HAMPSHIRE. SHE DROVE OVER A NORMAL BUMP IN THE ROAD AND WITHOUT WARNING THE SUN ROOF OF MY 2012 HYUNDAI VELOSTER EXPLODED INTO AND OUT OF THE CAR. MY WIFE HAD GLASS EMBED INTO HER SCALP. SHE PROCEEDED TO EXIT 9 AND PULLED OFF THE HIGHWAY WHERE SHE MET ME. INJURIES WERE MINOR AND NO PROFESSIONAL HELP WAS NEEDED, I REMOVED THE GLASS FROM HER SCALP. WE CALLED THE NH STATE POLICE AND NOTIFIED THEM OF THE INCIDENT. WE DID NOT FILE AN OFFICIAL POLICE REPORT AT THAT TIME. THE SUN ROOF GLASS WAS DESTROYED AND COVERED THE INTERIOR AND EXTERIOR. THE PAINT ON THE EXTERIOR HAS MANY SCRATCHES AND DEEP GOUGES, THE INTERIOR HAS GLASS EMBEDDED INTO THE UPHOLSTERY. TODAY (OCT 9, 2012) I WENT TO PICK UP MY CAR AT THE DEALER, THE ROOF HAS BEEN FIXED BUT THE PAINT IS DESTROYED BY THE INCIDENT AND THE INTERIOR HAS GLASS EMBEDDED INTO IT. THE CAR IS A HAZARD TO TRY AND SIT IN. I BRUSHED THE REAR SEAT AND GLASS STUCK INTO MY HAND. THE CAR IS CURRENTLY AT THE DEALER, THIS ISSUE IS STILL IN PROCESS WITH THE DEALERSHIP. MY WIFE REFUSES TO DRIVE THE VEHICLE. I HAVE ASKED FOR A WRITTEN DOCUMENT FROM HYUNDAI SUCH AS AN ENGINEERING REPORT STATING THAT THE PROBLEM HAS BEEN RESEARCHED, RESOLVED AND THAT CORRECTED COMPONENTS ARE BEING INSTALLED IN OUR CAR & NOT JUST ANOTHER PIECE OF DEFECTIVE GLASS INSTALLED THAT WILL SHATTER ON US WHILE DRIVING AT HIGHWAY SPEEDS. I WANT MY NEW CAR PUT BACK TO NEW CONDITION LIKE IT WAS BEFORE THIS INCIDENT. I ALSO FILED A FORMAL COMPLAINT WITH HYUNDAI AFTER THE INCIDENT ON OCTOBER 1, 2012. I CAN SUPPLY YOU WITH THE CASE NUMBER IF NECESSARY. *TR ...UPDATED 10/17/12 *BF UPDATED 10/19/2012 *JS

NHTSA ODI 10479487

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED WHILE DRIVING 45 MPH THERE WAS A LOUD EXPLOSION ON THE ROOF. THE CONTACT REALIZED THAT THE GLASS IN THE SUNROOF WAS BROKEN WHEN IT PENETRATED THE VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT AND RIGHT ARM. THE PASSENGER IN THE FRONT SEAT WAS ALSO INJURED ON THE ARMS AND FACE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE WARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 8,000. UPDATED 10/12/12*LJ UPDATED 10/17/2012 *JS

NHTSA ODI 10478075

I WAS DRIVING, MAKING A LEFT HAND TURN FROM A STOP LIGHT AND THEN HEARD A VERY LOUD BANG! THE SUNROOF ABOVE ME THEN SHATTERED AND FELL ALL OVER ME, THE CAR, AND OUTSIDE. I PULLED OVER TO INSPECT THE CAUSE AND SEE THE DAMAGE. THERE WASN'T A SIGN OF WHY IT HAPPENED (ROCK OR ANYTHING OF THE SORT), BUT I HAD SHARDS OF GLASS IN THE TOP OF MY HEAD, BACK DOWN THE INSIDE OF MY SHIRT, AND THE GLASS STILL HANGING WAS FLYING OFF. THANKFULLY I HAD SUNGLASSES ON, OR ELSE SOMETHING WOULD HAVE FLOWN INTO MY EYES. ACTUALLY HAVE A SCRATCH FROM THE INCIDENT ON MY NEW PRESCRIPTION SUNGLASSES NOW. I RESEARCHED A POSSIBLE ISSUE OR RECALL AND CAME ACROSS A FEW POSTINGS WITH THE EXACT SAME ISSUE! I HEARD GOOD AND BAD STORIES ON HOW IT WAS RESOLVED, BUT ITS SCARY NONETHELESS. THIS HAPPENED TODAY AND AM SECOND GUESSING A SUNROOF, ALTHOUGH I'VE ALWAYS WANTED ONE. IF THIS IS STARTING TO BECOME A KNOWN ISSUE WITH A NEW MODEL, I HOPE ITS TREATED WITH CAUTION AND SWIFTNESS. PLEASE CALL OR EMAIL ME IF YOU HAVE ANY QUESTIONS. *TR UPDATED 08/15/12*LJ

NHTSA ODI 10469144

I AM VERY TRAUMATIZED SINCE EARLIER TODAY APPROXIMATELY 11AM THE GLASS SUN ROOF ON MY 2012 VELOSTER EXPLODED WHEN I WAS RINSING THE CAR OFF. THE WEATHER WAS IN THE HIGH 70S OR 80S BUT WHATEVER THE CASE ITS EXTREMELY DANGEROUS AND UNACCEPTABLE SINCE I HAD CHILDREN THAT COULD HAVE HAD BODILY INJURY SINCE THEY WERE PLAYING CLOSE BY. THE EXPLOSION SPREAD SHATTERED GLASS AROUND 6 FEET AROUND THE CAR AND DRIVEWAY AND IT WAS SUCH AN UNFORTUNATE SITUATION! I WOULD NOT WANT THIS TO HAPPEN TO ANY OTHER VELOSTER OWNERS OR FUTURE OWNERS SINCE IT MAKES ME SICK SINCE I LIVE FAR AWAY AND WAS SUPPOSE TO BE HOME BY NOW BUT DUE TO THIS EXPLOSION I HAD TO GET IT TOWED TO A HYUNDAI DEALERSHIP! I SINCERELY HOPE THAT HYUNDAI WILL RESOLVE THIS ISSUE SINCE I WAS INFORMED THAT THIS HAS HAPPENED TO OTHER VELOSTER OWNERS AND SINCE THE CAR HAS ONLY BEEN IN THE US MARKET FOR 8+ MONTHS ITS UTTERLY UNACCEPTABLE THAT ITS HAPPENED TO MULTIPLE OWNERS! WHEN ARRIVING TO THE DEALERSHIP THEY TOLD ME THAT IT IS NO BIG DEAL AND THIS IS REALLY NOT TRUE! IT IS A BIG DEAL SINCE BODILY INJURY DID HAPPEN DURING THE EXPLOSION SINCE I TOOK OFF MY SHIRT AFTER A FRANTIC TRAUMATIC DAY TO TRY AND SLEEP AND I HAVE A SMALL CUT FROM THE SHATTERED GLASS! THIS IS REALLY MAKING ME SO UPSET SINCE ITS MY FIRST TIME AS A HYUNDAI OWNER AND I REGRET HAVING PURCHASED THIS VEHICLE. I NO LONGER FEEL SAFE AND ANXIOUS TO SEE WHAT HYUNDAI WILL DO TO FIX THE PROBLEM! ITS SO WRONG FOR A CAR COMPANY TO NOT CARE ABOUT THE SAFETY OF THE CONSUMER SINCE THE STATEMENT FROM THE SALESMAN AT THE DEALERSHIP WHERE MY CAR WAS TOWED IS COMPLETELY UNACCEPTABLE AND UNTRUE! IT IS NOT NORMAL FOR A CAR TO EXPLODE WHEN RINSING IT OFF AND THERE IS NO WARNING ON THE VEHICLE OR MANUALS THAT WOULD INDICATE CAUTION TO RINSE YOUR CAR IN ANY CLIMATE! READING FORUMS SOME PEOPLE JUST HIT A BUMP IN THE ROAD AND THE SUNROOF SHATTERS! THIS IS A MAJOR FLAW! *TR

NHTSA ODI 10465757