What 253 owners told NHTSA about the 2012 Hyundai Tucson Fuel Cell

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO STALL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). CAROLINA HYUNDAI OF HIGH POINT (LOCATED AT 2431 N MAIN ST, HIGH POINT, NC 27262, (336) 884-7000) STATED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,000. PARTS DISTRIBUTION DISCONNECT.

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I WAS DRIVING MY TUCSON ABOUT 50-55 MPH ON A TWO WAY HIGHWAY (3) WHEN MY CAR STARTED MAKING A LOUD NOISE, THE NOISE WAS LIKE IT WAS KNOCKING AND SCREECHING. THE CAR THEN STARTED SHACKING AND SLOWED TO ABOUT 20-25 MPH. I PUT MY FLASHERS ON AS SEVERAL CARS PASSED ME. THE ENGINE LIGHT CAME ON AND I PULLED OFF THE ROAD. THIS WAS THE FIRST TIME ANY OF THESE THINGS HAPPENED WITH MY CAR. I CALLED MY HUSBAND, WHO WAS OUT OF TOWN. HE HAD THE CAR TOWED TO HIS BUSINESS AND THEN TOWED TO A REPAIR BUSINESS ONCE HE RETURNED. HIS MECHANIC LOOKED AT THE CAR AND TOLD MY HUSBAND THAT THE CAR HAD A THROWN ROD. HE SAVED OIL WHICH HE SAID HAS SHAVINGS IN IT. HE ALSO TOLD HIM THAT HYUNDAI TUCSON'S, SANTA FE, AND SONATA HAVE HAD THESE PROBLEMS. MY HUSBAND WENT TO THE DEALERSHIP WHERE THE CAR WAS PURCHASED. THE MANAGER SAID THIS MODEL HAS NOT BEEN RECALLED. HOWEVER, WE RECEIVED A CARD FROM HYUNDAI ON APPROXIMATELY JUNE 12-14, 2019 STATING THAT OUR VEHICLE WAS UNDER A RECALL AND THAT WE WOULD BE CONTACTED. THE VEHICLE HAS BEEN SERVICED REGULARLY WITH OIL CHANGES, ETC. WHICH ARE DOCUMENTED. THE VEHICLE HAS 150,229 MILES. IN LIGHT OF THE MECHANIC TELLING US ABOUT THIS PROBLEM, WE FILL THAT HYUNDAI SHOULD DO SOMETHING ABOUT THIS. THE MECHANIC INDICATED THAT HYUNDAI RECALLED THE SANTA FE AND SONATA WITH THE EXACT SAME MOTOR, BUT DID NOT RECALL THE TUCSON. HE ALSO INDICATED THAT 30,000 TUCSON'S WERE RECALLED FOR THE EXACT SAME PROBLEM AS OURS IN CANADA. HOW CAN THIS BE THERE AND NOT IN THE UNITED STATES? THIS WAS VERY DANGEROUS. I AM RELIEVED THAT I WAS ABLE TO GET OFF THE ROAD WITHOUT BEING REAR ENDED. PLEASE LET US KNOW WHAT CAN BE DONE BY HYUNDAI. I CAN SUBMIT A PHOTO OF OUR VEHICLE AND THE OIL IN THE JAR, AND THE MOTOR, IF THAT WOULD HELP. I HAD TO LOOK FOR THIS WEBSITE TO SEE WHAT OUR RECOURSE WAS. MOST PEOPLE I HAVE TALKED WITH ARE NOT AWARE OF THIS WEBSITE FOR PROBLEMS.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. HARRISONBURG HYUNDAI (2811 S MAIN ST, HARRISONBURG, VA 22801, (855) 475-9483) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE MECHANIC DID NOT WANT TO PERFORM A DIAGNOSTIC TEST. THE CONTACT WAS ADVISED TO SCHEDULE AN APPOINTMENT WITH THE DEALER. THE FAILURE MILEAGE WAS 114,888. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MANUFACTURER SENT RECALL LETTER IN EARLY FEBRUARY STATING THE ENGINE WAS UNDER RECALL FOR OIL LEAK / POSSIBILITY OF FAILURE CAUSING A SERIOUS LOSS OF POWER SITUATION WHILE DRIVING NO ADVERSE ACTION THIS FAR BUT WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE AS THE ENGINE MAY AIL AT ANY TIME WITH NO WARNING

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2012 HYUNDAI TUCSON. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD *JS

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BURNS HYUNDAI (550 W RTE 70, MARLTON, NJ 08053, (856) 983-3700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED A NHTSA CAMPAIGN NUMBER : 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, HE HEARD AN EXPLOSION IN THE ENGINE AND THE POWER BRAKES STOPPED WORKING. THE ENTIRE PANEL ILLUMINATED AND THE CONTACT PULLED THE VEHICLE OVER. THE VEHICLE WAS SMOKING AND THE CONTACT HAD TO BE HELPED OUT OF THE VEHICLE BY A PASSER BY. THE ENTIRE VEHICLE ENGULFED IN FLAMES. THE FIRE WAS FROM THE FRONT OF THE VEHICLE BY THE ENGINE AND WENT TO THE REAR PASSENGER DOORS. THERE WERE NO INJURIES. A POLICE AND FIRE REPORT WERE COMPLETED AND THE FLAMES WERE FINALLY PUT OUT BY THE FIRE COMPANY. THE DEALER KEY HYUNDAI 4660 SOUTHSIDE BLVD #100, JACKSONVILLE, FL 32216 (904) 642-6060 WERE EMAILED BY THE CONTACT TO TRY TO ARRANGE TO HAVE THE VEHICLE TOWED TO THEIR LOCATION FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 134,000.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE DRIVING, THE CONTACT HEARD A LOUD BANGING NOISE, WHICH POSSIBLY ORIGINATED FROM THE CONNECTING RODS FROM THE ENGINE PISTONS. AN INDEPENDENT MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,000.

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WHILE DRIVING MY VEHICLE IT COMPLETED SHUT OFF. I HAD IT TOWED BACK TO MY WORK AND WAS TOLD IT POSSIBLY THREW A ROD. I THEN RECEIVED A RECALL NOTICE THAT THERE IS POSSIBLE ENGINE OIL LEAK- WHICH IS EXACTLY WHAT CAUSED MY VEHICLE TO MALFUNCTION. ONCE THE RECALL LETTER WAS RECEIVED I CALLED HYUNDAI OF ORANGE PARK AND WAS TOLD IT PROBABLY WAS RELATED AND THAT THEY WOULD LOOK IT OVER. ONCE IT WAS THERE I WAS INFORMED SINCE THERE ISN'T CURRENTLY A REMEDY THEY CANNOT DO ANYTHING AT THIS TIME- ALTHOUGH ORIGINALLY I WAS TOLD THAT THEY COULD POSSIBLY FIX IT AND THEN THEY WOULD BE REIMBURSED BY HYUNDAI. I THEN HAD TO HAVE MY VEHICLE TOWED TO MY HOME AFTER THEM TRYING TO CHARGE ME A DIAGNOSTIC FEE WHICH THEY ENDED UP WAIVING. IT HAS NOW BEEN MONTHS SINCE I HAVE HEARD REGARDING WHAT THE REMEDY WILL BE WITH THE ENGINE. DURING THIS TIME I HAVE HAD TO PURCHASE ANOTHER VEHICLE WHILE STILL PAYING ON A PERSONAL LOAN THAT I RECEIVED TO PURCHASE THE VEHICLE. I AM TRYING TO GET THIS TAKEN CARE OF BUT CAN'T SEEM TO GET ANY RESOLUTION.

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THE RECALL NUMBER IS 15819540. I RECEIVED A RECALL LETTER FOR MY 2012 TYSON HYUNDAI STATING THAT, 'THE SUBJECT VEHICLES MAY HAVE AN ENGINE OIL LEAK FROM THE SEAL BETWEEN THE OIL PAN AND ENGINE BLOCK, IF LEFT UNREPAIR AND OPERATED OVER TIME, COULD EVENTUALLY LEAD TO ENGINE DAMAGE.' I WANT TO KNOW HOW LONG HYUNDAI HAVE TO COME UP WITH A IMPLEMENT A RECALL REMEDY. I HAVE NOT RECEIVED A SECOND LETTER.

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THERE IS APPARENTLY AN ISSUE WITH MY ENGINE. IT IS MAKING A KNOCKING NOISE AND MY SHOP SAYS IT WILL HAVE TO BE SERVICED SOON AND THAT THERE IS AN ISSUE WITH THESE MODELS.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE THE CONTACT'S WIFE WAS DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT DROVE TO THE SCENE AND ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED DORAL HYUNDAI (2700, 10285 NW 12TH ST, DORAL, FL 33172, (305) 722-6094) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL; HOWEVER, THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART EVER SINCE THE RECALL WAS ISSUED ON FEBRUARY 28, 2019. BALISE HYUNDAI (413-306-3041, LOCATED AT 683 E COLUMBUS AVE, SPRINGFIELD, MA 01105) WAS CONTACTED AND A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF CONSUMER STATED COULD HAVE A FIRE AT ANY TIME WHILE DRIVING.*JB

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I WAS DRIVING MY CAR DOWN A BUSIER ROAD WHEN THE ENGINE HAD SHUT OFF AND THE CAR HAD STOPPED RUNNING. I COULD NOT GET IT JUMPED OR STARTED. I HAD NOT HEARD ANYTHING ABOUT A RECALL UNTIL I LOOKED IT UP. I HADN'T RECEIVED ANY LETTERS IN THE MAIL STATED THE RECALL ON THE CAR OR I WOULD NOT HAVE BEEN DRIVING IT. THAT WAS THE LAST WEEK OF APRIL. I AM NOW GETTING FRUSTRATED BECAUSE I'M MAKING PAYMENTS ON A CAR THAT WON'T START AND I CAN'T DRIVE. IT'S BEEN OVER A MONTH AND I HAVEN'T HEARD ANYTHING.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OURISMAN HYUNDAI (3516 FORT MEADE RD, LAUREL, MD 20724, (301) 725-4400) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING ODOR INSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER LESTER GLENN HYUNDAI (TOMS RIVER LESTER GLENN AUTO GROUP 386 NJ-37 (732) 691-4108 23502) WHERE INFORMED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACT HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 127,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. * (RECALL RELATED INCIDENT) TS

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WOULD NOT RESTART AND THE CONTACT HAD TO CALL A TOW TRUCK. IN ADDITION, THE OIL AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT AN OIL CHANGE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING) DID NOT APPLY TO THE CONTACT'S VEHICLE AND THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.

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WHILE DRIVING HOME I HEARD A SUDDEN STRANGE NOISE COMING FROM MY CAR. I PULLED OVER AND WALKED AROUND MY VEHICLE TO SEE IF I COULD SEE ANYTHING. WENT TO START MY CAR BACK UP AND IT WOULDN'T START AND MY ENGINE LIGHT CAME ON. GOT OUT POPPED THE HOOD, LOOKED UNDER THE VEHICLE, AND THERE WAS OIL FROM MY CAR ON THE GROUND. HAD TO CALL MY INSURANCE COMPANY AND THEY TOWED MY VEHICLE TO THE DEALERSHIP.

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CONTACT IS THE OWNER OF A 2012 HYUNDAI TUSCON. ENGINE HAS A KNOCKING NOISE - SLOWS DOWN ON ACCELERATION - A LOSING OIL. DEALER WAS CONTACTED WITH REGARDS TO RECALL #181. CONTACT WAS TOLD THAT MY VEHICLE WAS NOT PART OF THE RECALL. RECALL STATES HYUNDAI TUSCON MODEL YEAR 2011 THROUGH 2013. CONTACT HAS BEEN READING THE COMPLAINTS REGARDING THE ENGINE AND THEY ALL SEEM VERY SIMILAR. CONTACT TRAVELS ON THE HIGHWAY DAILY AND IS NOW AFRAID OF AN ENGINE STALL. CONTACT IS UPSET THAT SAID VEHICLE IS NOT PART OF THE RECALL. CURRENT MILEAGE 106,248

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ON SATURDAY MAY 4, 2019, MY SON WAS ON GUARD DUTY AT VMI AND HE LENT HIS CAR TO HIS CLOSE FRIEND AND ROOMMATE TO ATTEND A FAMILY EVENT IN ARLINGTON, VA. AFTER ABOUT 100 MILES ON THE ROAD WHILE [XXX] WAS DRIVING IT ON INTERSTATE 81 GOING NORTH, THE CAR STARTED TO SLOW SUDDENLY, AND THE ENGINE AND GAS LIGHT CAME ON THE DASHBOARD, WITH NO OTHER EARLIER WARNING. HE HAD TO SCAN THE AREA QUICKLY TO MAKE SURE OTHER DRIVERS WERE PAYING ATTENTION AS HE WAS QUICKLY DROPPING BELOW THE MINIMUM SPEED LIMIT. THIS SAME THING WAS HAPPENING TO MULTIPLE CAR OWNERS OF THIS MAKE/MODEL YEAR. THE CAR DOWNRIGHT STOP RUNNING IN THE MIDDLE OF THE INTERSTATE, WITH NO WARNING. THIS PUT MY SON'S LONG-TIME FRIEND AND ROOM MATE AT RISK! EVERY SERVICE AND TOW STATION WITHIN 60 MILES OF HARRISONBURG WERE BUSY OR CLOSED. THIS SUDDEN STALL ISSUE WAS KNOWN ON 2/5/2019 AND WITH YOUR SYSTEMS KNOWING THE CURRENT OWNER, ADDRESS, AND MY VEHICLE #, THERE IS NO EXCUSE FOR NOT ALERTING ME! I HAVE INCURRED ADDITIONAL TOWING FEES BECAUSE I HAD MY SON'S FRIEND TOWED TO THE CLOSEST RESIDENTIAL AREA OFF THE HIGHWAY WHERE THERE WAS A LOCAL SERVICE STATION. COME TO FIND OUT AFTER THEY DID A ONCE OVER THE CAR, THAT THERE WERE METAL SHAVINGS IN THE OIL AND THE TECH HAD TO HAND-CRANK THE ENGINE TO GET IT STARTED. IN OTHER WORDS, IT MET ALL THE CRITERIA FOR THIS ISSUE KNOWN BY HYUNDAI. I HAVE HAD MY VEHICLE REGULARLY SERVICED AT THE HYUNDAI DEALER SERVICE TWICE IN DECEMBER 2018, NOVEMBER 2018, AND MANY OTHER TIMES BEFORE THIS. NOTHING WAS EVER MENTIONED TO ME ABOUT THIS DEFICIENCY. I HAVE CALLED AND SENT EMAIL AND LETTERS ASKING HYUNDAI TO REPAIR THIS KNOWN MANUFACTURER DEFECT. EVERY PLACE NEAR THE TOW ADDRESS WAS CLOSED. I DROVE ABOVE THE SPEEDLIMIT AS IT WAS HOT AND HUMID AND THEY WERE NOT IN AIRCONDITIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ENGINE RECALL DELAY IS MAKING IT EXTREMELY DIFFICULT TO RELY ON VEHICLE. CHANGING OIL AND CHECKING LEVELS DAILY TO MITIGATE RISK OF FAILURE DURING DRIVE. MANUFACTURER NEEDS TO STEP UP RECALL REPAIR EFFORTS

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS FLASHING. SANSONE NISSAN (90-100 US-1, AVENEL, NJ 07001, (888) 437-1763) DIAGNOSED AND REPLACED THE VCM MOTOR ASSEMBLY; HOWEVER, THE FAILURE RECURRED. THE DEALER INDICATED THAT THE VEHICLE WAS OPERATING ON THREE CYLINDERS INSTEAD OF FOUR, BUT THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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MY ENGINE SEIZED WITH 61,500 MILES ON IT. IT WAS SERVICED REGULARLY AND ALL FLUIDS HAD JUST BEEN TOPPED OFF FOR A 9 HOUR DRIVE. WAS DRIVING ON I-5 SOUTH 3 AND A HALF HOURS INTO OUR DRIVE AND LOST POWER, ENGINE SEIZED

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TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, AN INDEPENDENT MECHANIC FOUND THAT OIL LEAKED FROM THE OIL PAN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT BOUGHT THE PARTS AND HAD THE VEHICLE TOWED TO ANOTHER INDEPENDENT MECHANIC FOR REPAIR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000.

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