What 1,551 owners told NHTSA about the 2012 Hyundai Sonata Hev

Dear To Whom It May Concern, My cars VIN: [XXX] There is a recall (NHTSA Recall Number20V746000) that I found on this website for my car that the dealership below is claiming is not correct and will not work on. Springfield Hyundai Address: 754 Baltimore Pike, Springfield, PA 19064 My car has been having engine issue even after it getting services at another Hyundai Dealership Service Center. Engine overheats and smoke came out several times. Not it is jerking while I drive - loosing power. I barely was able to get the car to the service, that is how bad the state of the engine is at the moment. Initially when I took the car to the service center they said there is no recall at all on my car, even though the Hyundai customer service agent acknowledged the recall I mentioned above. After some push back from me, the service agent at the center said there was a recall but not the one I mention above a different one. I would really appreciate some help getting the recall above sorted out. Thank you in advance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11422434

THE VEHICLE WAS PARKED. I TRIED TO TURN THE CAR ON BUT IT DIDN'T COME ON, AND THEN I NOTICED IT SMOKING UNDER THE HOOD. ABOUT 5 MINUTES LATER THERE WERE FLAMES COMING FROM UNDER THE HOOD AND QUICKLY SPREAD TO THE REST OF THE CAR.

NHTSA ODI 11404189

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE TURNING AT LOW SPEEDS, THERE WAS A BURNING ODOR AND SMOKE WAS PRESENT IN FRONT OF THE VEHICLE. THE CONTACT STOPPED AND OPENED THE HOOD WHERE THERE WERE FLAMES. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES. THE LOCAL POLICE DEPARTMENT WAS ALSO AT THE SCENE. THE VEHICLE WAS SEVERELY BURNED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000. *AS

NHTSA ODI 11343843

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND UPON EXITING NOTICED SMOKE COMING FROM UNDER THE HOOD. THE CONTACT OPENED THE HOOD AND FIRE WAS SEEN. THE FIRE WAS EXTINGUISHED BY A HOME OWNER WITH A GARDEN HOSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD HAVE THE VEHICLE TOWED A DEALER FOR A FAILURE DIAGNOSES. THE CONTACT STATED THAT HE WAS STILL AWAITING THE MANUFACTURER TOW AS HIS INSURANCE COMPANY HAS NOT INSPECTED THE VEHICLE YET. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

NHTSA ODI 11323209

I AM CONTACTING YOU REGARDING THE FOLLOWING RECALLS, PART 573 SAFETY RECALL REPORT 17V-226 AND 15V-568 AFTER VISITING HYUNDAI DEALERSHIP TWICE, MY CAR STILL HAS KNOCKING NOISE FROM THE ENGINE, AND THE LAST MONTH MY CAR ENGINE CAUGHT FIRE

NHTSA ODI 11321241

TL* THE CONTACT OWNS AN 2012 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING 55 MPH THE VEHICLE SHUDDERED AND STALLED. THE CHECK ENGINE, OIL, AND THE TRANSMISSION TEMPERATURE WARNING LIGHTS ILLUMINATED. THE CONTACT PULLED OVER ABD OBSERVED WHITE SMOKE COMING FROM THE UNDER THE HOOD. THERE WAS ALSO AN ODOR OF BURNING PLASTIC. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11317130

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED WHILE DRIVING AT 15 MPH, WHITE SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT A MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL TO (PULL THE VEHICLE OVER AND TURN ENGINE OFF). THE CONTACT PULLED THE VEHICLE OVER AND THE VEHICLE WAS TOWED TO TULSA HYUNDAI LOCATED AT (9777 S. MEMORIAL DR, TULSA, OK 74133) TO BE DIAGNOSED WHERE THE FAILURE WAS DISCOVERED TO BE RELATED TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED AND CURRENTLY STILL AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY $1,500 OF THE REPAIR COST FOR GOODWILL. THE FAILURE MILEAGE WAS 105,000.

NHTSA ODI 11311455

AFTER A NEW ENGINE WAS PUT INTO THE SONATA DUE TO RECALL , WITHIN 24 HOURS THE CAR CAUGHT FIRE AND WAS DESTROYED. THE CAR WAS BEING DRIVEN ON THE HIGHWAY WHEN CATCHING FIRE CAUSING DRIVER TO ABANDON VEHICLE ON HIGH WAY FOR FIRE DEPARTMENT.

NHTSA ODI 11300600

VEHICLE WAS BEING DRIVEN ON THE HIGHWAY AND WITHOUT WARNING OR ANY COLLISION CAUGHT ON FIRE.

NHTSA ODI 11242798

TL* THE CONTACT OWNED A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH AND ENTERING THE FREEWAY RAMP, THE VEHICLE SEIZED WITH ALL WARNING LIGHTS ILLUMINATED. THE CONTACT NOTICED SMOKE COMING FROM UNDERNEATH HIS HOOD. NO FLAMES WERE NOTICED. THE VEHICLE WAS TOWED BY AAA TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH VAPOR LOCK. THE VEHICLE WAS NOT REPAIRED BUT WAS THEN TOWED TO THE DEALER INVER GROVE HYUNDAI (1290 50TH ST E, INVER GROVE HEIGHTS, MN 55077 (888) 706-5928) BUT NO DIAGNOSTIC TEST WAS PERFORMED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INVESTIGATION WOULD TAKE PLACE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA ODI 11242286

THE VEHICLE WAS IN MOTION DRIVING DOWN WICKENBURG HIGHWAY AND A LOUD POP FROM THE ENGINE AND SMOKE. WAS ABLE TO PULL OVER AND OPENED HOOD AND ENGINE WAS ON FIRE. THE CAR WENT UP IN FLAMES.

NHTSA ODI 11229547

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THE VEHICLE WAS RECENTLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE) IN WHICH THE ENGINE WAS REPLACED. AFTER RETRIEVING THE VEHICLE A BURNING ODOR WAS PRESENT COMING FROM THE ENGINE WHILE DRIVING AND THE VEHICLE WOULD DRIVE 'HARD'. IN ADDITION WHILE IDLING IN THE PARK POSITION, THE VEHICLE WOULD ERRONEOUSLY ROLL FORWARD. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER JOHN AMATO HYUNDAI(8301 N. 76TH ST. MILWAUKEE WI.) WERE NOTIFIED. THE FAILURE MILEAGE WAS 73,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11221499

I WAS DRIVING MY CAR WHEN I HEARD AN ENGINE KNOCK I LOOKED OUT MY WINDOW TO SEE ORANGE FLAMES FROM UNDERNEATH MY CAR PULLED OVER THE INTERIOR CAR AND GOLF IT WAS A TOTAL LOSS. I HAD ONE ADULT PASSENGER A 12 YEAR OLD CHILD AND MYSELF IN THE VEHICLE WAS VERY SCARY.

NHTSA ODI 11218753

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT THE REAR TAIL LIGHTS HAD AN INTERNAL ELECTRICAL SHORT AND CONTAINED RUST AND CORROSION. ALSO, THE SOCKETS MELTED ON BOTH SIDES OF THE REAR TAIL LIGHTS. THE REAR PASSENGER SIDE LIGHT HAD TO BE REMOVED TO PREVENT THE MIDDLE REAR BRAKE LIGHT FROM REMAINING ILLUMINATED. THE REAR DRIVER'S SIDE TAIL LIGHT WAS OPERABLE, BUT EVENTUALLY SHORTED OUT AS WELL. THE CONTACT ORDERED REPLACEMENT TAIL LIGHTS THREE TIMES, BUT THE FAILURE RECURRED EACH TIME. IN ADDITION, THE CONTACT HEARD A LOUD NOISE CONCERNING THE FUEL SYSTEM. WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, THE CONTACT HEARD AN ABNORMAL NOISE INTERMITTENTLY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V137000 (SEAT BELTS AND AIR BAGS) AND 18V934000 (ENGINE, FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE ANY NOTIFICATIONS. MCGRATH CITY HYUNDAI (6750 W GRAND AVE, CHICAGO, IL 60707, (773) 889-9090) WAS CONTACTED, BUT HAD NOT DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11193325

SONATA HAD A NOTICEABLE DECLINE IN ACCELERATION MINUTES BEFORE THE ENGINE HAD A SMALL FIRE. THE CAR WAS CHUGGING SLIGHTLY WHEN STOPPED AT A RED LIGHT AND AFTER COMPLETING THE TURN, ALL OF THE DASH LIGHTS ILLUMINATED AND I QUICKLY PULLED OVER. AFTER SHUTTING THE CAR OFF AND TRYING TO RESTART IT, THE ENGINE BEGAN SMOKING. DURING THIS DRIVE ON LOCAL STREETS, I NEVER WENT ABOVE 45 MPH AND WASN'T DRIVING THE CAR HARD.

NHTSA ODI 11187260

VEHICLE WAS DROVE FOR APPROXIMATELY 3 WEEKS WITH A USED MOTOR, FULLY INSPECTED AND REPLACED PER HYUNDAI PROTOCOL AT A REGISTERED REPAIR SHOP AFTER HYUNDAI DENIED MY MOTOR REPLACEMENT. VEHICLE DIED DUE TO BEARING FAILURE, WHEN BROUGHT TO HYUNDAI WAS IMMEDIATELY DENIED WITHOUT ENTERING REPAIR FACILITY DUE TO "VEHICLE HISTORY". VIDEO CAN BE PROVIDED, CANNOT ATTACH. FIRE WAS DUE TO STARTER MOTOR CATCHING FIRE AT FAILURE. EXTINGUISHED MYSELF.

NHTSA ODI 11183838

THE DRIVER EXPERIENCED A STALLED ENGINE WHILE DRIVING. THE BRAKES FAILED TO RESPOND AND THE STEERING WHEEL LOCKED UP. THE CAR COASTED, DESPITE REPEATED BRAKING ATTEMPTS, AND JUMPED A CURB AND STOPPED WHEN IT RAN OVER ONTO A PERSON'S LAWN. THE DRIVER ATTEMPTED TO STEER AND STOP MULTIPLE TIMES. AS A CONSEQUENCE, THE TWO DRIVER SIDE TIRES BLEW OUT. THE CAR WILL BE TOWED TO A DEALER. A POLICE REPORT WAS ISSUED.

NHTSA ODI 11175828

CAR HAD A THRUSTING NOISE WHEN ACCELERATING ON FREEWAY, LOST STRENGTH POWER, NO WARNING LIGHTS WERE ON. ELECTRICAL WENT OUT, THEN CAME BACK ON WHEN I TRIED TO START IT AGAIN. UPON DECELERATION, SMOKE COMING FROM BACK, THEN UPON STOP SMOKE WAS IN FRONT. WHEN HOOD WAS LIFTED, FIRE AT THE SIDE OF THE ENGINE BLOCK.

NHTSA ODI 11165244

I WAS DRIVING MY 2012 HYUNDAI SONATA HYBRID AND ALL OF THE SUDDEN SMOKE STARTED COMING INSIDE THE CAR FROM THROUGHOUT THE DASHBOARD I PULLED OVER RIGHT AWAY AND OPENED THE HOOD AND I SAW FIRE AT BACK OF ENGINE WHERE THE ORANGE TUBE AND COMPONENT. AFTER THAT THE WHOLE CAR CAUGHT ON FIRE IT WAS TOTAL LOST. BY THE WAY AT THE SAME DAY AT 7:45 AM I WAS AT RICK CASE HYUNDAI FOR MAINTENANCE FOR THE CAR.

NHTSA ODI 11164364

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND PLACED IT IN PARK. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, WHITE SMOKE APPEARED UNDER THE HOOD. THE CONTACT STATED THAT THE SMOKE WENT AWAY ON ITS OWN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,927.

NHTSA ODI 11161091

I WAS DRIVING MY CAR AND IT JUST STOPPED CAUGHT FIRE AND STARTED SMOKING

NHTSA ODI 11157188

CAR SEIZED AT HIGH SPEEDS, BRAKES LOCKED AND EVENTUALLY WAS ABLE TO GET CAR TO STOP ON SIDE OF THE ROAD. NOTICED BURNING UNDER HOOD AROUND ENGINE AND STARTER. WHEN TAKEN TO DEALERSHIP, WAS TOLD THAT THE ISSUE WAS DUE TO ENGINE RECALL. CALLED IN AND EXPRESSED CONCERN WITH HYUNDAI THAT CAR CAUGHT FIRE. I AM NOW SEEING THAT HYUNDAI IS BEING UNDER FEDERAL INVESTIGATION OVER THE FIRES. I NOTIFIED THE COMPANY BACK IN JUNE OF 2018 ABOUT THIS ISSUE, AND WAS TOLD IT WAS JUST THE ENGINE RECALL. NOW THAT THE COMPANY IS UNDER FEDERAL INVESTIGATION, I FEEL THE COMPANY LIED TO ME EARLIER DURING MY ISSUE.

NHTSA ODI 11155488

VEHICLE TRAVELING WEST BOUND INTERSTATE 80, 3 MILES WEST OF WEST BRANCH, IOWA ON NOVEMBER 18,2018. SPEED 65 MPH WENT TO PASS TRAFFIC BY APPLY THROTTLE THE CAR WOULD NOT ACCELERATE, CAR MADE SOUND OF OVER REVVING. WHITE SMOKE APPEARED FROM UNDERNEATH HOOD EQUALLY ON BOTH SIDES. IMMEDIATELY STEERED CAR TO SIDE OF ROAD. AFTER THE VEHICLE WAS STOPPED SMOKE CAME FROM CAR VENTS. LEFT VEHICLE WHITE SMOKE BECAME MORE INTENSE FROM FRONT OF VEHICLE. FRONT OF VEHICLE CAUGHT FIRE ENTIRE VEHICLE ENGULFED IN FLAMES WITHIN 4 MINUTES ATTEMPT TO PASS TRAFFIC. 911 CALLED IOWA HIGHWAY PATROL AND IOWA CITY FIRE DEPARTMENT RESPONDED. VEHICLE TOTAL LOSS NO INJURIES OTHER THAN SMOKE INHALATION OF THE 2 OCCUPANTS. VEHICLE SINGLE OWNER NO ACCIDENT HISTORY, ENGINE RECALL BY HYUNDAI COMPLIED WITH AND NO PROBLEM DETECTED.

NHTSA ODI 11152354

ON JUNE 8TH, 2018 MY HUSBAND WAS DRIVING DOWN INTERSTATE 85 IN CHARLOTTE NC GOING ABOUT 60 MPH WHEN THE VEHICLE STALLED. HE COASTED THE CAR TO THE SIDE OF THE INTERSTATE. HE TURNED THE VEHICLE OFF THEN TRIED TO RESTART IT AND NOTHING HAPPEN AND POWER WAS DEAD IN THE CAR. THEN HE SAW SMOKE COMING FROM UNDER THE HOOD. THE DOORS WON'T OPEN SO HE HAD TO CLIMB OUT THOUGH THE SUNROOF TO SAFETY. HE OPENED THE HOOD AND THE ENGINE WAS INFLAMED WITH FIRE. HE CALLED THE FIRE DEPARTMENT, THEY CAME AND PUT THE FIRE OUT. THE REASON I'M FILING THIS COMPLIANT IS BECAUSE HE COULD HAVE BEEN SERIOUSLY HURTOR KILLED IF THE SUNROOF WAS CLOSE. HYUNDAI HAS NO EXPLANATION FOR WHY THIS IS HAPPENING AND MY VEHOWAS TOTAL LOST. WE ALSO HAVE PICTURES AND A VIDEO. I CAN'T UPLOAD THE VIDEO SO IF SOMEONE CONTACTS ME I WILL EMAIL IT.

NHTSA ODI 11142780

TL* THE CONTACT OWNED A 2012 HYUNDAI SONATA. WHILE DRIVING 50 MPH AND EXITING A FREEWAY, THE VEHICLE SLOWED DOWN AND THE BATTERY INDICATOR ILLUMINATED. AFTERWARDS, ALL OF THE INSTRUMENT PANEL INDICATORS BEGAN TO FLASH. THE CONTACT STOPPED, SHUT OFF, AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT NOTICED FLAMES UNDER THE HOOD ON THE DRIVER'S SIDE. THE VEHICLE WAS DESTROYED AND TOWED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT AND A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11141082