What 269 owners told NHTSA about the 2012 Hyundai Genesis

IN 2011 I LEASED A 2012 HYUNDAI GENESIS. ON JANUARY 25.2013 WHEN MY CAR SUDDENLY STOPPED. I CALLED AAA, THEY CAME OUT AND DID A DIAGNOSTIC CHECK ON MY BATTERY AND TOLD ME IT WAS FINE, THAT SOMETHING IN THE COMPUTER, MOST LIKELY THE ALTERNATOR WAS DRAINING THE BATTERY. ON JUNE 9TH 2013 WHILE DRIVING MY VEHICLE IN TRAFFIC AT APPROXIMATELY 50 MPH MY VEHICLE COMPLETELY SHUT DOWN. I CAME TO A STOP AND IT STARTED UP AGAIN. I PROCEEDED TO DRIVE APPROXIMATELY 3 MORE MILES AT 45 MPH, MY VEHICLE AGAIN COMPLETELY SHUT DOWN, NO STEERING NO BRAKES. AFTER COMING TO A COMPLETE STOP I PROCEEDED TO THE NEAREST SERVICE STATION AND AGAIN CONTACTED AAA. THEY CAME OUT, DID A CHECK ON MY BATTERY AND TOLD ME THE SAME THING, SOMETHING IN THE SYSTEM IS DRAINING THE BATTERY. ON JULY 8TH 2013 IT HAPPENED AGAIN. AAA CAME OUT JUMP STARTED MY CAR AND ADVISED ME TO TAKE IT TO THE DEALERSHIP. I DROVE MY CAR TO PLANET HYUNDAI ON .W. SAHARA AVE. IN LAS VEGAS, NEVADA AND TOLD THEM OF MY PROBLEM, I LEFT THE VEHICLE WITH THEM. THE NEXT DAY THEY TOLD ME THAT THEY REPLACED THE BATTERY. I MADE THEM AWARE OF THE STALLING IN TRAFFIC ISSUE WEEKS BEFORE, I SPOKE WITH A CERTIFIED TECH WHO TOLD ME IT WAS ABSOLUTELY NOT A BATTERY ISSUE AND THAT PERSON CALLED HYUNDAI SERVICE DEPARTMENT AND TOLD THEM THE SAME THING. I CONTACTED HYUNDAI CUSTOMER SERVICE AND SPOKE WITH JACQUELINE WHO AFTER CONFERRING WITH PLANET HYUNDAI TOLD ME THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THEY COULD DO NOTHING. TO WORK WITH THE DEALERSHIP. THE HEAD OF THE SERVICE DEPT. TOLD ME THAT THE GENESIS HAS A SOPHISTICATED COMPUTER AND THESE THINGS COULD HAPPEN, THEY TESTED THE CAR AND COULD FIND NOTHING AND WOULD PROVIDE NO FURTHER EXPLANATION.. I TOLD HYUNDAI CUSTOMER SERVICE THAT THIS IS A SAFETY ISSUE,. HYUNDAI PROVIDED ME WITH A CASE FILE # 5871296, I REQUESTED THEY SEND IT TO ME. *TR

NHTSA ODI 10524238

I WAS DRIVING ON A LOCAL HIGHWAY IN THE CENTER LANE AND THE VEHICLE LOST POWER SUDDENLY. ALL OF THE INDICATORS CAME ON. I HAD TO MUSCLE THE CAR OFF THE ROAD USING MOMENTUM WITH NO POWER STEERING CROSSING LANES OF TRAFFIC. IT WAS A VERY DANGEROUS SITUATION THAT COULD EASILY HAVE CREATED AN ACCIDENT. PREVIOUSLY THE CAR LOST POWER AT A LIGHT AND THE NAVIGATION AND BACK UP SCREEN HAS FLICKERED AND TURNED OFF AND THE MUSIC CONTROLS FREEZE. I TOOK THE CAR IN TO THE DEALERSHIP AFTER IT DIED THE FIRST TIME AND THEY REPORTED NO ERROR CODES AND DID NOT REPAIR THE CAR. I IMMEDIATELY TOOK THE CAR IN AFTER IT DIED ON THE HIGHWAY AND THEY ARE AGAIN REPORTING NO ERROR CODES. THIS IS A VERY DANGEROUS SITUATION TO HAVE MY CAR SUDDENLY LOSE POWER WHILE DRIVING. *TR

NHTSA ODI 10520750

WHILE DRIVING DOWN INTERSTATE HEARD LOUD NOISE UNDER CAR. FIVE MILES LATER I PARKED CAR IN DRIVEWAY, AND STARTED SMELLING GAS, LOOKED UNDER CAR AND FOUND QUARTER SIZE HOLE IN GAS TANK, THE TANK SHOULD HAVE SHIELD AROUND IT TO PREVENT THIS. THE EXHAUST PIPE RUNS NEXT TO GAS TANK WHICH COULD CAUSE CAR TO BURST INTO FLAMES. IF NOT FULL SHIELD AT LEAST DIVERTER PLATE IN FRONT OF GAS TANK. COST OF NEW FUEL TANK RUNS AROUND $500.00 AND ONLY DEALER HAVE IT. *TR

NHTSA ODI 10510409

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE SHIFTING FROM REVERSE TO DRIVE, THE VEHICLE CONTINUED TO DRIVE IN REVERSE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 90. THE CURRENT MILEAGE WAS APPROXIMATELY 100.

NHTSA ODI 10495077

2012 GENESIS R-SPEC: BLUETOOTH "UNPAIRS" OR DISCONNECTS FROM MY CELLPHONE AND REFUSES TO ALLOW ME TO RECONNECT. THIS TAKES MY ATTENTION OFF THE ROAD WHILE I FIDDLE WITH IT TO NO AVAIL. THE AGENCY WILL RECONNECT IT TO MY PHONE BUT THE CONNECTION DISAPPEARS WITHIN 2 DAYS. I'M CONCERNED FOR MY SAFETY AND THAT OF OTHERS WHILE I TRY TO RECONNECTED OR "PAIR" MY CELLPHONE. *TR

NHTSA ODI 10493795

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS IN REVERSE, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT CRASHED INTO A POST BUT DID NOT SUSTAIN ANY INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MANUFACTURER WAS CONTACTED AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INVESTIGATION CONCLUDED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WOULD SEND THE CONTACT A FORMAL LETTER WITH THE DETAILS OF THE INVESTIGATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 905. UPDATED 3/13/13 *CN THE CONSUMER STATED UPON REVERSING THE VEHICLE SUDDENLY ACCELERATED AND HIT THE BACK OF THE HOUSE. THE CONSUMER TRIED TO MOVE THE VEHICLE JUMPED, THEN IT ACCLERATED INTO THE FLOWER BED AND FENCE. 04/02/2013 *JS

NHTSA ODI 10491865

AUTO HOLD TECHNOLOGY FEATURE FAILED AT A STOP LIGHT. WHEN ON, AUTO HOLD ILLUMINATES WHITE, AND GREEN WHEN IT IS ACTIVELY HOLDING THE VEHICLE IN PLACE, WITHOUT THE NEED TO DEPRESS BRAKE PEDAL. ON A STOP LIGHT CAR JERKED FORWARD AND THE AUTO HOLD ILLUMINATION TURNED ORANGE IN COLOR FROM GREEN. AUTO HOLD FEATURE WOULD NOT RESET EVEN WHEN RESTARTING VEHICLE. DEALERSHIP WAS ABLE TO RESET, CITING A SHORTAGE IN THE AUTO-HOLD UNIT, WITH A REPLACEMENT PART ORDERED. POTENTIALLY DANGEROUS IF THERE WAS ANYONE IN FRONT OF THE VEHICLE AT THE TIME OF FAILURE, AS IT COULD OF RESULTED IN A POTENTIAL INJURY. *TR

NHTSA ODI 10490979

CAR'S STEERING TRACKING TO THE RIGHT CONSISTENTLY AT HIGHWAY SPEED (WITHIN 5 SECONDS). TWO DEALERS BOTH CLAIM THIS TO BE NORMAL AFTER MULTIPLE VISITS. TECHNICIAN CLAIM THEIR SOP ONLY TEST AT 45MPH FOR 7 SECONDS. CORPORATE OFFICE ALSO REFUSED TO HELP. *TR

NHTSA ODI 10484969

THE LCD INFORMATION DISPLAY LOCATED BETWEEN THE SPEEDOMETER AND TACH IS TOO DIM TO READ DURING THE DAY UNLESS THE CAR IS IN THE SHADE. THIS CREATES A SAFETY HAZARD SINCE CERTAIN INFO IS NECESSARY WHILE DRIVING AND CANNOT BE SEEN UNDER THE STATED CONDITIONS. THE BRIGHTNESS CANNOT BE ADJUSTED. I HAVE CONTACTED HYUNDAI AND THEY RECOGNIZE THE PROBLEM BUT SAID THERE IS NO REPAIR AVAILABLE. IT IS POSSIBLE THIS ONLY APPLIES TO THE 2012 NON-RSPEC 5.0 MODEL SINCE I HAVE TALKED TO OTHER OWNERS WITH THE RSPEC AND THEY DON'T HAVE THE PROBLEM. OTHER SIMILAR MODELS ON MY DEALER'S LOT HAVE THE SAME PROBLEM. PLEASE REPLY, THANKS. *TR

NHTSA ODI 10478832

2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO DEFECTIVE UNIBODY *TGW THE CONSUMER STATED SHE HEARD A SQUEAKING NOISE COMING FROM THE SIDE OF THE VEHICLE WHEN DRIVING ON SIDE ROADS AT 5- 30 MPH. THE DEALER STATED THE CAUSE WAS FROM POOR WELDING ON THE UNIBODY BRACE OF THE VEHICLE. THE DEALER WAS NOT ABLE TO REPAIR THE VEHICLE, NOR HAD THEY EVER SEEN SUCH A ROBOTIC WELD DEFECT ON ANY OTHER VEHICLE THEY SERVICED BEFORE. THEREFORE, THEY HAD TO SEND THE VEHICLE TO A BODY SHOP, TO DRILL OUT AND RE-SEAL THE BODY SEAM AND RE-FINISH IT.

NHTSA ODI 10476345

BACK UP CAMERA DID NOT FUNCTION WHEN VEHICLE WAS PUT IN REVERSE. BACK UP CAMERA CAME ON WHEN VEHICLE WAS PUT IN DRIVE AND STAYED ON FOR A BLOCK OR SO WHILE CAR WAS DRIVEN FORWARD. GPS MAP THEN WAS ACTIVATED, BUT DISPLAY FROZE, THEN ENTIRE SCREEN WENT BLANK. VIDEO SYSTEM THEN RE-BOOTED ITSELF. THIS WAS REPEATED SEVERAL TIMES BEFORE THE GPS STAYED ON THE VIDEO SCREEN AS IT IS DESIGNED TO FUNCTION. THE INTERMITTENT OPERATION OF THE GPS WAS DISTRACTING AND COULD HAVE RESULTED IN THE DRIVER NOT BEING ABLE TO VIEW DRIVING DIRECTIONS. *TR

NHTSA ODI 10471445

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A CONVENIENCE THREE BLINK TURN SIGNAL FEATURE THAT DID NOT ALLOW FOR TURN SIGNAL BLINKS TO BE CHOSEN BETWEEN ONE, TWO OR THREE BLINKS; LIKE THE REST OF THE CONVENIENCE FEATURES USUALLY FUNCTION. THE CONTACT STATED THAT AFTER TURNING THE CONVENIENCE TURN SIGNAL FEATURE ON, THERE WAS NO OPTION TO CANCEL THE TURN SIGNAL AFTER HE HAD REALIZED THERE WAS NO NEED FOR TURNING. THE CONTACT STATED THAT THE TURN SIGNAL BLINKED THREE TIMES EVEN AFTER HE HAD THE FEATURE IN LOCK POSITION AND SELECTED TO CANCEL. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 8,900. UPDATED 08/28/12*LJ UPDATED 8/31/2012 *JS THE CONSUMER STATED THERE IS NO WAY TO MANUALLY CANCEL POSTION A TURN SIGNAL IMMEDIATELY. POSITION B'S 1.8 SECOND ACTIVATION IS TOO LONG AND DOES NOT WORK. THERE IS NO WAY TO CHANGE FROM 3 BLINKS TO 1 OR 2. UPDATED 09/4/2012 *JS

NHTSA ODI 10462437

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT HE ATTEMPTED TO USE THE CRUISE CONTROL FEATURE AND THE FEATURE FAILED. THE CONTACT STATED THAT HE WAS DRIVING 30 MPH AND WANTED TO ACCELERATE UP TO 40 MPH, BUT WHEN HE STOPPED ACCELERATING WITH THE SWITCH, THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT STATED THAT HE HAD TO DISENGAGE THE CRUISE CONTROL IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 200. UPDATED 7/23/12 *CN UPDATED 07/30/12

NHTSA ODI 10462290

VERY BAD KNOCKING WITH MANUAL TRANSMISSION. THIS OCCURRED WHILE CLUTCH PEDAL WAS DISENGAGED AND TRANSMISSION IN NEUTRAL. *JS

NHTSA ODI 10455945

HAVE A WHITISH, GREY CONDENSATION CREEPING UP ABOUT 3" FROM THE LOWER PART OF THE WINDSHIELD AND ALSO ON THE DRIVER SIDE DOOR WINDOWS, FRONT AND BACK AND THE REAR WINDOW. ACTUALLY LOOKS LIKE MOLD. *JS AT THE DEALERSHIP, CHECKED OUT 5 OTHER GENESIS, THEY ALL HAD THE SAME PROBLEM. NO OTHER MODEL OF HYUNDAI'S HAD THIS PROBLEM. THIS MOLDY LOOKING CONDENSATION/MOISTURE IS INSIDE THE WINDOW ITSELF, NOT TOUCHABLE ON EITHER SIDE OF WINDOW. AFTER DRIVING FOR A WHILE THE MOLDY APPEARANCE SUBSIDES AND THE WINDOWS APPEAR LIKE DOUBLE PANE WINDOWS WITH A BROKEN SEAL.

NHTSA ODI 10452150

REAR LEFT AND CENTER INBOARD FEMALE SEAT BELT BUCKLES ARE REVERSED. THIS PREVENTS USE OF THE CENTER BELT WHEN THE LEFT OUTBOARD SEAT BELT IS BUCKLED AS THE BELT COVERS THE INBOARD CENTER BUCKLE. NEED DEALER RECALL TO FIX PROBLEM AND HAVE HYUNDAI RECOGNIZE THEIR PROBLEM. *TR

NHTSA ODI 10439815

THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THEIR SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THIS ALSO CAUSES THE SEAT BELTS TO GO ACROSS MY GRAND CHILDRENS NECKS WHEN THEY ARE IN THE BACK SEAT IN THEIR BOOSTER SEATS WHICH WOULD CAUSE THEM SERIOUS HARM IN A ACCIDENT. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS BUT THEY SAID THAT IT CANNOT BE REVERSED DUE TO THE WAY THE CAR IS DESIGNED. *TR

NHTSA ODI 10436315

I HAVE HAD NO ACCIDENTS FOR OVER 20 YEARS, NOW I HAVE TWO FENDER BENDERS - REAR END COLLISIONS. THE FIRST ONE, 10/07/11, WAS AT LESS THAN OR ABOUT 5MPH AND I REMEMBER BRAKING AS USUAL BUT IT FAILED TO STOP AND REAR ENDED THE VEHICLE IN FRONT. ONLY MINOR DAMAGES DUE TO THE SPEED INVOLVED. NEXT, TODAY 11/14/11, I BRAKED WHEN A TRUCK CUT ME OFF AND MERGED ON TO THE FREEWAY FROM AN EXIT ONLY LANE AT THE LAST MINUTE, STILL IT MADE CONTACT WITH THAT TRUCK, THIS TIME MODERATE DAMAGE TO MY VEHICLE AND NONE TO THE TRUCK. THE SPEED HERE WAS ABOUT 10-15MPH. I HAVE OBSERVED THAT WHEN I PUT MY LEG ON THE BRAKE PEDAL WHILE STARTING, IT GOES DOWN A LITTLE BIT WHICH MAY BE NORMAL, BUT, I AM AFRAID THAT SUCH A TRAVEL / PLY COULD HAVE HAPPENED DURING THE ABOVE TWO COLLISIONS BECAUSE I COULD NOT BELIEVE THAT IT TRAVELED EVEN AFTER I SLAMMED ON THE BRAKES. *TR

NHTSA ODI 10435617

THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THERE SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS. THUS FAR HYUNDAI HAS REFUSED TO ACKNOWLEDGE THAT THERE IS ANY PROBLEM. *TR

NHTSA ODI 10430044