What 454 owners told NHTSA about the 2012 Honda Civic Type R

TL* THE CONTACT 2012 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE RPM INCREASED EXCESSIVELY AND THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 37,500.

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WHILE DRIVING DOWN 101S AT ABOUT 60MPH ON A CLEAR EVENING I HEARD A LOUD POP NOISE - THE NEXT DAY I REALIZED MY SUNROOF GLASS 'EXPLODED'. FORTUNATELY WHEN IT HAPPENED THE SUNSHADE WAS PULLED SHUT SO NO GLASS FELL INTO MY CAR. I DON'T KNOW WHAT CAUSED THE GLASS TO BREAK BUT I AM POSITIVE IT WASN'T A FLYING OBJECT THAT HIT IT. *TR

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I WAS TRAVELING ON I-65 NORTH AT APPROX. 5:00 PM, THERE WAS NO TRAFFIC AROUND ME AT THE TIME OF THE INCIDENT. SUDDENLY THE DRIVER-SIDE GLASS EXPLODED. TO MY KNOWLEDGE NOTHING HIT IT, THE GLASS JUST SUDDENLY AND LITERALLY EXPLODED. GLASS FILLED THE CAR AS WELL AS HITTING ME. THERE ARE NO OTHER MARKS ON THE OUTSIDE OF THE CAR THAT WOULD EXPLAIN SOMETHING HITTING THE GLASS. *TR

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CAR WILL ROLL BACKWARDS WHILE IN DRIVE (AUTOMATIC TRANSMISSION). I WAS IN MY DRIVEWAY THAT IS UPHILL. I LET OFF THE BRAKES AND THE CAR STARTED TO ROLL BACKWARDS. I CONDUCTED MORE TESTS AND FOUND IT DOES THIS REGARDLESS OF THE GRADE. I ALSO TESTED OUR 2 OTHER CARS AND NEITHER DID THIS. I CALLED THE DEALERSHIP AND THEY SAID IT IS NORMAL. I CALLED HONDA (FILE # N012014-03-1702499) AND THEY SAID IT IS NORMAL. I FEEL THAT THIS IS UNSAFE. I'M 41 YRS OLD HAVE BEEN DRIVING FOR 25 YRS, I HAVE NEVER BEEN IN AN AUTOMATIC CAR THAT WILL DRIFT BACKWARDS IN DRIVE. THIS IS DANGEROUS FOR PEOPLE WHO ARE NOT USED TO THIS AND NOT INFORMED THAT THE CARS WILL DO THIS. *TR

NHTSA ODI 10572903

ON 12/24/13 I RENTED A CAR FROM HERTZ AND RETURNED ON 12/30/13. DURING THAT ENTIRE TIME PERIOD THE CAR HAD NO WORKING TAILLIGHTS AND PARTIALLY FUNCTIONAL DASHBOARD AND CONSOLE LIGHTS. THE CAR WAS UNSAFE NOT ONLY FOR ME AND MY WIFE BUT ANY OTHER DRIVER ON THE ROADS AT THE TIME. THE CAR WAS ILLEGAL TO OPERATE IN PENNSYLVANIA, OHIO AND INDIANA AND I WAS PULLED OVER THREE TIMES BY VARIOUS POLICE DEPARTMENTS. I CONTACTED HERTZ AND THEIR RESPONSE WAS TO HAVE ME DRIVE IT TO THE INDIANAPOLIS AIRPORT. I SUGGESTED TO THE HERTZ REPRESENTATIVE THAT THIS WASN'T ACCEPTABLE BECAUSE THE CAR''S CONDITION MAKES IT ILLEGAL AND UNSAFE TO DRIVE. ULTIMATELY, WE WERE LEFT WITH A CAR THAT WAS UNSAFE AND ILLEGAL WHICH WE RELUCTANTLY DROVE TO THE INDIANAPOLIS AIRPORT AT THE TIME OF OUR DEPARTURE. UPON MY RETURN TO PHOENIX I'VE ATTEMPTED, AS INSTRUCTED BY HERTZ, TO CONTACT THEIR LOCATION IN THE PITTSBURGH TO SEEK A REFUND. AFTER 16 PHONE CALLS TO THAT NUMBER I'VE EITHER BEEN CUT OFF BY THE PHONE SYSTEM BECAUSE THE VOICEMAIL IS FULL, SELECTED OPTIONS THAT LEAD NOWHERE, OR REDIRECTED TO EMPLOYEES IN OTHER CITIES WHO TELL ME TO CALL THE LOCATION IN THE PITTSBURGH. THE STRATEGY APPEARS TO BE ONE OF CONTINUAL DELAY IN HOPES THAT CUSTOMERS WITH LEGITIMATE COMPLAINTS ULTIMATELY GIVE UP. THE CONTRACTUAL OBLIGATION WITH HERTZ ENSURES I'LL BE PROVIDED WITH A SAFE AND LEGAL VEHICLE AND CLEARLY THIS WAS NOT THE CASE. HERTZ HAS MADE NO ATTEMPT TO RESPONDED TO MY REQUEST AND THE ISSUE REMAINS UNRESOLVED. I HOPE THIS LETTER WILL PROMPT THE DOT AND NHTSA TO QUESTION HERTZ''S VEHICLE INSPECTION AND SAFETY PROTOCOLS, TO ENSURE THEY HAVE PRACTICES IN PLACE TO PROTECT THE CONSUMER AND TO QUICKLY AND FAIRLY RESOLVE ANY ISSUES. MY INTENT IS THAT THIS LETTER HELPS FUTURE CONSUMERS AVOID SITUATIONS SIMILAR TO THE ONE I'VE EXPERIENCED AND TO MAKE CERTAIN THEY'RE DRIVING SAFE, LEGAL AND RELIABLE VEHICLES. *TR

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I SEARCH ON THE INTERNET THAT A LOT OF 2012 CIVIC OWNERS EXPERIENCING THE SAME ANNOYING PROBLEMS LIKE CLUNKING NOISE ON THE SUSPENSION OR UNDER THE CAR, LOUD NOISE WHEN SHIFTING TO REVERSE LIKE AXLE SHAFT IS DISENGAGING, LOUD NOISE WHEN PUTTING PRESSURE ON THE BRAKE, CLUNKING OR POPPING NOISE WHEN TURNING LEFT OR RIGHT, ROLLING NOISE ON THE SEAT BELTS, CLUNKING LOUD NOISE WHEN ACCELERATING AND RELEASING GAS PEDAL, RATTLING NOISE IN THE MORNING WHILE WARMING UP THE ENGINE AND ALSO WHEN ACCELERATING. ATF LEAKING ON THE TRANSMISSION BECAUSE ONE OF THE BOLTS IS NOT TIGHTENED...ETC. I THINK THIS 2012 HONDA CIVIC MODELS SHOULD BE RECALL BY AMERICAN HONDA MOTORS. YOU CAN CHECK THE INTERNET HOW MANY PEOPLE ARE COMPLAINING AND DEALER SAID IT WAS NORMAL!!!?????? IT IS VERY ANNOYING. I AM ONLY CONCERN ABOUT MY SAFETY AND THE SAFETY OF MY FAMILY. I HOPE THE US GOVERMENT SHOULD DO SOMETHING ABOUT IT. THANK YOU. *TR

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THREE TIMES OVER ONE YEAR, THE CAR BATTERY HAS DIED AND THE CAR WILL NOT START. OFTEN THIS HAS BEEN AFTER THE CAR HAS NOT BEEN DRIVEN FOR TWO DAYS. NUMEROUS COMPLAINTS HAVE APPEARED ONLINE OF THE SAME PROBLEM. HONDA SERVICE HAS SIMPLY REFUSED TO DO A DIAGNOSTIC BEYOND OFFERING A NEW BATTERY. *TR

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MY DAUGHTER HAS A 2012 HONDA CIVIC. IT HAS NOT BEEN IN A CRASH, BUT THE DRIVERS AIR BAG IS SPLITTING OPEN JUST BELOW THE H IN THE COVER ON THE STEERING WHEEL. I HAVE BEEN IN THE AUTOMOTIVE INDUSTRY FOR OVER 37 YEARS. I REPAIRED THEM AND HAVE WORKED FOR AN INSURANCE COMPANY FOR THE LAST 30 YEARS. I HAVE NEVER SEEN THIS HAPPEN BEFORE, BUT I DO KNOW THAT THE SPLIT IS WHERE THE AIR BAG WOULD OPEN IF THERE WAS A DEPLOYMENT. SHE DID BUY THE CAR USED FROM ANOTHER LOCAL DEALER, BUT THERE IS NO INDICATION OF THIS CAR BEING IN A CRASH W/ AIR BAG DEPLOYMENT. IT STARTED OUT SMALL AND HAS GROWN IN SIZE NOW. YOU CAN ACTUALLY SEE THE AIR BAG. SHE DID TAKE THE CAR BACK TO THE DEALER WHERE SHE GETS IT SERVICE AND THEY CALLED AND TOLD HER THAT IT HAS BEEN CUT AND WILL NOT TAKE CARE OF IT. MY DAUGHTER IS 105 LBS AND NO WAY IS SHE GOING TO FORCE THIS TO SPLIT LIKE THIS SHE WOULD NOT DO ANYTHING TO DAMAGE THIS CAR WHICH IS WHAT THEY ARE INDICATING. SHE JUST BOUGHT IT THIS YEAR AS HER 2001 CAVALIER WAS HAVING TOO MANY PROBLEMS. THIS WAS HER FIRST ALMOST NEW CAR. THIS A SERIOUS SAFETY ISSUE AND HONDA SHOULD TAKE CARE OF THIS UNDER WARRANTY BUT RIGHT NOW THEY HAVE DECLINED TO TAKE CARE OF IT THANK YOU FOR ANY HELP YOU CAN GIVE US. *TR

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PLEASE LOOK INTO THIS AS I DID A WEB SEARCH AND THERE ARE NUMEROUS, NUMEROUS COMPLAINTS FOR THE SAME ISSUE. MY CONCERN IS MY WIFE DRIVES ALONE AND SHE HAS HAD TO BE JUMP STARTED BY STRANGERS SEVERAL TIMES. HERE IS THE ISSUE, WHICH AGAIN IS ALL OVER THE INTERNET. THE CAR BATTERY WILL DIE FOR NO APPARENT REASON. THE ANSWER HAS BEEN TO GET A NEW BATTERY. HOWEVER, IT ONLY SOLVES THE PROBLEM FOR A SHORT WHILE. *TR

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I WAS DRIVING THROUGH AN URBAN AREA IN THE MORNING ON MY WAY TO WORK. THE BRAKE PEDDLE GOT SPONGY AND ABOUT 60 SECONDS LATER, WHILE TRYING TO STOP AT A RED LIGHT, THE BRAKE PEDDLE WENT TO THE FLOOR AND I HAD ABSOLUTELY NO STOPPING POWER. AT NO POINT, PRIOR TO THE INCIDENT OR AFTER THE INCIDENT DID ANY KIND OF WARNING LIGHT APPEAR. I WAS ABLE TO STOP WITH THE EMERGENCY BRAKE. THERE WAS ALSO A STRONG BURNING SMELL IN THE CAR AT THE TIME. GRADUALLY THE BRAKING POWER CAME BACK TO ABOUT 50% AND I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP SOME 20 MILES AWAY. STILL - NO BRAKE WARNING LIGHT. THE DEALERSHIP BLAMES THE PROBLEM ON THE CAR BEING DRIVEN WITH THE EMERGENCY BRAKE ON (WHICH IT WAS NOT EXCEPT FOR THE INITIAL EMERGENCY STOP). THEY DON'T SEEM BOTHERED THAT ALL BRAKING POWER WAS LOST ON THE VEHICLE WITHOUT ANY WARNING LIGHTS DISPLAYED. THE CAR REQUIRES NEW REAR BRAKES TO MAKE IT DRIVE-ABLE AGAIN. THE MANUFACTURER IS REFUSING TO COVER THE REPAIR UNDER THEIR MANUFACTURER WARRANTY. *TR

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TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THE PASSENGER SIDE AIR BAG ERRONEOUSLY DEACTIVATED WHILE THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. UPDATED 03/05/14*LJ THE DEALER STATED IT WAS POSSIBLE THE PASSENGER WAS SITTING INCORRECTLY. UPDATED 03/11/14

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ON STEEP HILL STOPPED, IN DRIVE. FIRE DEPARTMENT PARAMEDICS REQUEST I YIELD FOR THEM TO GO DOWN HILL. I LET GO OF FOOT BRAKE, CAR STARTS ROLLING BACKWARDS WHILE STILL IN DRIVE. SUDDENLY, NO BRAKES !! CAR INCREASES ROLLING SPEED BACKWARDS, I YANK UP EMERGENCY BRAKE & CAR FINALLY STOPS. PUT CAR IN PARK, BACK IN DRIVE, STILL NO BRAKES. EMERGENCY BRAKE AGAIN TO STOP CAR. TURNING CAR OFF & ON BRINGS BACK BREAK FUNCTION. *TR

NHTSA ODI 10548181

WHEN I WAS CHECKING THE AIR PRESSURE IN MY TIRES, I NOTICED THAT THE FRONT PASSENGER SIDE BRAKE CALIPER WAS CRACKED AT THE MOUNTING POINT. DEALER INSPECTED IT AND FOUND THAT THE BRAKE PADS WERE ALSO WORN AT AN ANGLE - OBVIOUSLY DUE TO BROKEN CALIPER. UPON REASSEMBLY THEY CONCLUDED THAT THE HUB WAS BENT AS WELL BUT THEY COULD NOT DETERMINE IF ONE CAUSED THE OTHER OR HOW THEY WERE RELATED BUT SPECULATED THAT THE FRONT WHEEL IMPACTED TO AN EXTENT THAT IT BENT THE HUB AND/OR CALIPER INSPITE OF ANY EVIDENCE OF DAMAGE TO ANY FRONT END PARTS, BODY PARTS, OR WHEEL. I PROPOSED THAT THE HUB WAS OUT OF SPEC UPON DELIVERY AND THAT AFTER 11,000 MILES STRESSES ON THE CALIPER CAUSED IT TO BREAK, HOWEVER THEY DISAGREED AND WERE UNWILLING TO CALL THE HONDA AREA SERVICE MANAGER. COST OF REPAIR WAS INITIALLY QUOTED AT AROUND $800. FINAL COST OVER $1000. *TR

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TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/12/13*CN

NHTSA ODI 10546373

SHIFT CABLE IS LOSS - CAUSING LONGER GEAR AND SOMETIMES ALMOST IMPOSSIBLE TO SHIFT. *TR

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SUDDEN ACCELERATION: I HAVE BEEN OBSERVING THAT THE VEHICLE SUDDENLY ACCELERATES WHILE DRIVING DOWNHILL OR MERGING ON THE HIGHWAY. I HAVE ALSO NOTICED THAT IT WILL ACCELERATE WHEN YOU TURN OFF THE CRUISE CONTROL. THE SPEED IS UNCONTROLLABLE FOR FEW SECONDS BEFORE THE ENGINE STARTS THE DECELERATION. I HAVE TAKEN A VEHICLE TO THE DEALER TWICE AND THEY HAVE ASSURED THAT THIS IS NORMAL FUNCTION SINCE CHECK ENGINE LIGHT IS NOT ON. THE VEHICLE IS 1.5 YEARS OLD AND HAS @15K MILES ON IT. *JB

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TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE CONTACT SMELLED GASOLINE FUEL AS THE VEHICLE STALLED. UPON FURTHER INSPECTION, THE CONTACT DISCOVERED THAT ALL OF THE FUELS LEAKED OUT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO SECURE THE FUEL LEAK AND THE VEHICLE WAS TOWED TO A DEALER. THE DEALER STATED THAT A RODENT HAD CHEWED THROUGH THE FUEL LINE AND CAUSED THE FUEL LEAK. THE DEALER REPAIRED THE FUEL LINE. THE FAILURE MILEAGE WAS 14,000.

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MY 2012 HONDA CIVIC HAS INTERMITTENT PROBLEMS WITH UNINTENDED ACCELERATION. THESE OCCURRENCES ONLY OCCUR ON THE FREEWAY AND SEEM TO OCCUR MORE FREQUENTLY WHEN I AM NEAR SKY HARBOR AIRPORT. THE WILL SUDDENLY GO FROM 2 RPM TO 7 RPM IN A MANNER NOT ACHIEVABLE BY APPLYING THE GAS PEDAL OR ANY OTHER METHOD. ONCE THE CAR REACHES 7 RPM IT WILL IMMEDIATELY GO BACK DOWN TO 2 RPM AND THIS CYCLE WILL OCCUR TWO MORE TIMES BEFORE THE CAR WILL OPERATE NORMALLY. *TR

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AS I WAS DRIVING TO WORK AT 4:30 AM IN HEAVY FOG I HIT A DEER THAT WAS STANDING IN THE ROAD. I NOTICED AS I GOT OUT OF THE VEHICLE THE CAR SAID SOMETHING ABOUT THE AIRBAG SENSOR, WELL I DIDN'T THINK NOTHING OF IT AS I WAS WORRIED ABOUT THE CONDITION MY CAR WAS IN AT THE TIME. WELL THE BODY SHOP THAT FIXED MY CAR STATED THE AIRBAG SHOULD HAVE 100% DEPLOYED DUE TO THE FACT THE SENSOR WAS BUSTED AND THE WIRE WAS COMPLETELY INTO. MY CONCERN IS WHY IN THE WORLD DID THE AIRBAG NOT DEPLOY? I AM GLAD IT DIDN'T BUT WHAT IF IT HAD BEEN A COLLISION WITH A CAR. WOULD THE AIRBAGS NOT DEPLOY AND I TAKE A CHANCE ON DYING BECAUSE OF FAULTY AIRBAGS? I AM REALLY UPSET ABOUT THIS SITUATION. I DO NOT FEEL SAFE DRIVING THIS CAR NOW...AND I LOVED THIS CAR AND ONE REASON I BOUGHT THIS WAS BECAUSE OF SAFETY..BUT NOW I DO NOT KNOW IF I MADE THE RIGHT CHOICE. NOW THE CAR IS "FIXED" THE CHECK AIRBAG AND EMISSION SYSTEM LIGHT IS ON. I AM TAKING IT TO HONDA AS SOON AS I CAN, BUT I AM DRIVING THIS CAR WITHOUT SEAT BELT WORKING AND THE AIRBAGS NOT WORKING...CAN SOMEONE PLEASE HELP ME WITH THIS? THANK YOU... *TR

NHTSA ODI 10532231

MY 2012 HONDA CIVIC ROLLED BACK WHILE ON A STEEP INCLINE AND IN DRIVE. INSTEAD OF TRANSMISSION STAYING ENGAGED IT ALLOWS THE CAR TO ROLL BACK AS IF IT WERE IN NEUTRAL. *TR

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PASSENGER AIRBAG WHILE DRIVING, HAD AN 11YR ABOUT 100LBS, IF KID SLIGHTLY MOVED I WOULD GET THE AIRBAG WARNING. BRAKES SOMETIMES IT FEELS LIKE I HAVE TO COMPLETELY "FLOOR" THE BRAKES TO STOP THE CAR, EVEN THO SPEED ITS AT ABOUT 30MPH FUEL WHEN TANK IS ALMOST EMPTY, THE LIGHT, SCREEN AND 'DING' WOULD GO ON NON-STOP UNTIL REFUELED DISPLAY THE MILEAGE NUMBER WOULD START BLINKING RANDOMLY. *TR

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TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS FILLED TO CAPACITY, A STRONG FUEL ODOR EMITTED THROUGH THE CABIN AND A HISSING NOISE WAS HEARD. THE CONTACT SUFFERED CARBON MONOXIDE SYMPTOMS OF MEMORY LOSS FATIGUE AND RECURRING HEADACHES. THE CONTACT RECENTLY RECEIVED NOTIFICATION OF A VOLUNTARY MANUFACTURER'S RECALL PRODUCT UPDATE TO REPLACE THE FUEL RECEPTACLE AND FUEL PIPE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 21,000.

NHTSA ODI 10523020

SOME CLICKING NOISE COMING FROM UNDER THE HOOD WHEN CAR THE IS ACCELERATING TO SHIFT GEARS, THIS ONLY HAPPENS WHEN THE CAR IS STARTED FIRST THING AND THEN IF YOU LET THE CAR SIT FOR 5 MINUTES. THE CLICKING HAPPENS ONLY 2 TIMES IN A ROW AND THEN WHEN THE CAR ACCELERATES OVER 10 MILES THE CLICKING STOPS. *TR

NHTSA ODI 10522184

THE PASSENGER SEAT AIRBAG LIGHT DOESN'T TURN OFF, IT STAYS ON. THE PASSENGER AIRBAG SHOULD BE OFF WHEN NO ONE IS SITTING THERE BUT THE LIGHT STAYS ON. *TR

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FIRST PURCHASE BRAND NEW 2012 HONDA CIVIC IN NOVEMBER 2011, RAN REALLY GREAT FOR FIRST SIX THOUSAND MILES. JUST UNDER TEN THOUSAND I NOTICE GAS MILEAGE GOT A LOT WORSE AND THE CHECK EMISSION LIGHT COMES ON. TAKE IT IN TO SHOP AND THEY SAY OH THERMOSTAT IS BAD. WELL THOUGHT STRANGE AT TIME CAR IS NEW. THEN AT JUST UNDER 14000 MILES GAS MILEAGE IS BAD AND ENGINE REVS AT HIGH RPM'S CHECK EMISSION LIGHT COMES ON AGAIN. THIS TIME IT WAS A SOFTWARE UPDATE??? WELL THEN AT UNDER 17000 MILES CHECK EMISSION LIGHT AGAIN AND THIS TIME IN SHOP FOR THREE WEEKS. THERMOSTAT AGAIN. TRY CALLING AMERICAN HONDA AND I GET THE SALES MANAGER WHO NEEDS AN ATTITUDE ADJUSTMENT, AND HE SAYS THERE IS NOTHING WRONG WITH MY CAR. THEN I AM TOLD BY THE SERVICE SHOP THAT THIS IN NO WAY HAS HARMED ANYTHING AND THEY REPLACE THERMO AGAIN RUN SOME TEST AND STILL RUNS HOT SO THEY DO IT AGAIN AND STILL RUNS HOT AND THEN HONDA DECIDES ON A DIFFERENT THERMOSTAT THAT HASN'T BEEN RELEASED YET AND INSTALL IT. WELL THREE WEEKS LATER I GET MY CAR AND ALL I ASKED FOR WAS AN EXTENDED WARRANTY AND THEY SEND ME ONE THAT THEY WANT ME TO SIGN TO RELEASE THE OF ANY POWERTRAIN ISSUES AND COOLING ISSUES. COOLING ISSUES I UNDERSTAND BUT POWERTRAIN REALLY I THOUGHT THERE WAS NOTHIN WRONG WITH MY CAR???? ALL THIS TIME I AM DEALING WITH THE RUDEST AMERICAN HONDA COMPANY CUSTOMER SERVICE. REALLY UPSETS SOMEONE SPEND THERE HARD EARNED MONEY EVERY MONTH ON A CAR PAYMENT AND ITS LIKE GOING TO THE STORE AND PAYING FOR MOLDY BREAD. NOT ONE TIME DO THEY THINK ABOUT THE CONSUMER. ALSO INTERESTING WHEN PICKING CAR UP ON FRIDAY THEY HAVE ANOTHER 2012 CIVIC LOW MILES IN SHOP FOR SAME ISSUE. I LIVE IN A TOWN IN WV WITH 28,000 PEOPLE AND 1 HONDA DEALER COINCIDENCE? *TR

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