What 370 owners told NHTSA about the 2012 GMC Terrain

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 60 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE. THE FAILURE CAUSED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,885.

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DRIVING IN A RAIN STORM AND THE BUSHING CAME OFF TO RELEASE THE TRANSMISSION ARM COULD NOT SEE TO DRIVE , HAD TO DRIVE 3 HOURS FROM HOME WITHOUT WIPERS IN THE RAIN

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WINDS SHIELD WIPERS STOP WORKING.

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MY WINDSHIELD WIPERS QUITE WORKING IN THE MIDDLE OF A DOWNPOUR WHILE ON THE INTERSTATE. I TOOK IT TO THE DEALERSHIP AND THERE CHARGING ME A $200 DEDUCTIBLE TO REPAIR THIS ISSUE THAT HAS AFFECTED MILLIONS OF VEHICLES. MY HUSBAND ALMOST CRASHED INTO ANOTHER CAR WHILE TRYING TO PULL OVER ON THE SHOULDER. WE WERE LEFT SITTING IN A STORM FOR OVER 2 HOURS WAITING FOR THE WEATHER TO CLEAR UP. THIS IS A HUGE SAFETY RISK.

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO MCGOVERN BUICK GMC (LOCATED AT 2806, 150 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 439-4362) WHERE THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95301890184. THE APPROXIMATE FAILURE MILEAGE WAS 64,848.

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MY FAMILY AND ME WERE TRAVELING IN A DOWN POOR IN A LARGE CITY. SUDDENLY MY WINDSHIELD WIPERS WENT WENT PAST THE WINDOW WHILE IN MOTION AND STOPPED WORKING. THIS WAS VERY UNSAFE AND WE WERE BLINDED FROM THE RAIN AND COULD NOT SEE THE TRAFFIC IN FRONT OF US. I SLOWED DOWN AND SOMEHOW FOUND MY WAY TO THE SIDE OF THE INTERSTATE WITHOUT HITTING OR BEING HIT BY ANYONE. THIS ISSUE COULD HAVE KILLED US. THIS IS VERY DANGEROUS. I FOUND THAT THIS IS A COMMON ISSUE IN THIS MODEL AND THE 2013 ACTUALLY HAS A RECALL FOR THE SAME ISSUE.

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I USED MY WINDSHIELD WIPERS ON THE HIGHEST/FASTEST SETTING THE OTHER DAY FOR THE 1ST TIME EVER. I USUALLY ONLY USE THE LOW OR MEDIUM SETTING. THE WINDSHIELD WIPERS WORKED FOR ABOUT 1 MINUTE AND THEN THEY STOPPED WORKING COMPLETELY. THEY FROZE IN PLACE AND MY DEALER IS RECOMMENDING A REPLACEMENT OF THE WIPER MOTOR AND CONNECTIONS. I AM READING ONLINE AND IT LOOKS LIKE GM RECALLED THE 2013 TERRAINS FOR THIS EXACT ISSUE AND THAT YOUR COMPANY WAS LOOKING INTO WHETHER THEY SHOULD RECALL 2010-2012 TERRAINS AS WELL. I WOULD LIKE ANY INFORMATION YOU HAVE ABOUT THE POSSIBILITY OF THAT RECALL BECAUSE I THINK ITS RIDICULOUS THAT GMC HAS NOT RECALLED THIS ITEM WHEN IT WAS CLEARLY AN ISSUE FOR THE 2013 MODEL USING THE SAME PARTS. THIS IS EXTREMELY DANGEROUS WHEN THE WIPERS FAIL WHEN THEY ARE GOING THE FASTEST. THAT IS WHEN THE WIPERS ARE NEEDED THE MOST BECAUSE IT MEANS IT IS RAINING EXCESSIVELY. GM SHOULD HAVE TO PAY FOR MY REPAIRS CONSIDERING THIS IS A KNOWN ISSUE AND I'M HOPING YOUR COMPANY CAN HELP GET THEM TO FINISH RECALLING ALL YEARS MODELS. THANKS.

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ON SATURDAY, 5/11/19, AT ABOUT 10 PM, WHILE DRIVING ON I-264, AT ABOUT 60 MPH, IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ALL THE WAY UP. THE RAIN WAS SO HEAVY I COULD NOT SEE OUT THE FRONT WINDOW AND SLOWED DOWN AND GRADUALLY PULLED OFF TO THE SIDE WITH MY PASSENGER LOOKING OUT FOR THE GUARDRAIL. WHEN THE RAIN LET UP A LITTLE, I REALIZED I WAS PARTIALLY BLOCKING AN ON RAMP AND PULLED FARTHER FORWARD. THIS WAS A VERY DANGEROUS SITUATION AS A CAR IN THE TRAVEL LANE COULD HAVE HIT ME (WHEN SLOWING DOWN) OR I COULD HAVE BEEN HIT WHILE BLOCKING THE ON RAMP DURING THIS PERIOD OF HEAVY RAIN. WHEN THE RAIN SLOWED MORE, WE DROVE 2 MILES TO THE NEXT EXIT AND PULLED OFF IN A STORE PARKING LOT. I REPLACED THE WIPER FUSE, BUT LATER DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE 40+ MILES HOME HOPING THE RAIN WOULD STAY AT A DRIZZLE AND PULLING TO THE SIDE ANY TIME THE RAIN CAME DOWN HARD ENOUGH TO CAUSE VERY LIMITED VISIBILITY. IT TOOK US WELL OVER TWO HOURS TO MAKE THE 40 MILE TRIP HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD LITTLE CHOICE SINCE WE SINCE THERE ARE NO REPAIR SHOPS OPEN AT THAT HOUR. UPON GETTING HOME, WE TOOK THE TERRAIN TO OUR LOCAL AUTO REPAIR SHOP TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAINS AS THERE IS A PLASTIC GEAR IN THE WIPER MOTOR THAT ROUTINELY BREAKS WHEN THE MOTOR IS ON HIGH. THE MECHANIC SAID THE PROBLEM IS SO COMMON THAT THE DEALERS' KEEP THE WIPER MOTOR IN STOCK AND HE COULD GET THE MOTOR (PART) IMMEDIATELY WITHOUT HAVING TO ORDER IT. IF THIS IS TRUE, I'D RECOMMEND A RECALL OF THE WIPER MOTOR AND THAT REPLACEMENT MOTOR CONTAIN A METAL (OR STRONGER) GEAR THAT IS LESS LIKELY TO BREAK WHEN THE MOTOR IS ON HIGH SPEED. BECAUSE YOU CANNOT JUST BUY/REPLACE THE GEAR, THE WHOLE MOTOR HAD TO BE REPLACED WHICH COST US $278.

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WHILE DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ABOUT HALFWAY UP. AFTER PULLING OVER TO THE SIDE OF THE ROAD, WE DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE SEVERAL MILES WITH VERY LITTLE VISIBILITY UNTIL WE COULD FIND A SAFE PLACE TO PULL OVER TO TRY TO ACCESS THE SITUATION FURTHER. WE WERE 4 HOURS FROM HOME GOING ON A WEEKEND TRIP, ABOUT AN HOUR FROM OUR DESTINATION. WE HAD TO GET RAIN-X (SUGGESTED FROM THE AUTO ZONE WE WERE ABLE TO FIND) AND APPLY IT TO MAKE IT TO OUR DESTINATION. WE COULDN'T FIND ANY DEALERSHIPS WHO COULD HELP US ON THE WEEKEND, SO WE HAD TO HOPE FOR THE BEST DRIVING BACK HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD NO CHOICE SINCE WE WERE HOURS AWAY FROM HOME AND COULD NOT FIND ANY PLACE TO HELP US. UPON GETTING HOME, I TOOK THE TERRAIN TO OUR DEALERSHIP AND HAD TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAIN'S AND MY HUSBAND'S 2013 WAS RECALLED FOR THE EXACT SAME PROBLEM. I DO NOT UNDERSTAND HOW ONLY ONE YEAR CAN BE RECALLED WHEN IT IS CLEARLY A PROBLEM WITH ALL YEARS. IT SET US BACK $302.74 FOR THE REPAIR AND THAT WAS AFTER THE DEALERSHIP GAVE US A SMALL DISCOUNT.

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ED KOEHN CHEVROLET (616-866-9511, LOCATED AT 4650 14 MILE RD NE # M-57, ROCKFORD, MI 49341) WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE CALLED BACK BY A REPRESENTATIVE. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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FRONT WINDSHIELD WIPERS IMMEDIATELY STOPPED OPERATION WHILE IN USE ON FEBRUARY 20, 2019. I TOOK THE CAR ON FEBRUARY 21, 2019 TO OUR LOCAL MECHANIC'S SHOP WHICH RECOMMENDED TOTAL REPLACEMENT OF THE WIPER TRANSMISSION ASSEMBLY EVEN THOUGH ONLY A BUSHING WAS DAMAGED. I AGREED AND HAD THE WIPER TRANSMISSION REPLACED. I ATTACH A COPY OF THAT INVOICE. TOTAL PAID WAS $376.75

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THE WIPERS STOPPED FUNCTIONING WHILE DRIVING. WIPERS SWEPT TO THE LEFT (DRIVERS SIDE) AND BROKE FREE FROM THE LINKAGE ALLOWING THE DRIVER WIPER TO HANG OFF OF THE WINDSHIELD. THE WIPERS CAN BE MANUALLY MOVED BACK TO A RESTING POSITION, BUT WILL NOT MOVE ON THEIR OWN.

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THE LINKAGE ARMS KEEPS DISENGAGING FROM THE MOTOR. IT HAPPENED WHILE IT WAS RAINING AND I WAS DRIVING ON THE HIGHWAY. I WAS ABLE TO REATTACH IT ON A LATER DAY BUT IT KEEPS HAPPENING WHEN THE WIPERS ARE ON A HIGHER SPEED

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE DRAINING HOSE FROM THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, THERE WAS A BUILD UP OF WATER THAT CAUSED A FOUL ODOR AND MOLD. THE VEHICLE WAS TAKEN TO MATAGA BUICK GMC CADILLAC (LOCATED AT 3261 AUTO CENTER DR, STOCKTON, CA 95212, (209) 951-2600) AND THEY UNCLOGGED THE HOSE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 8-4853270190. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

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WHILE DRIVING STRAIGHT ON A HIGHWAY IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. INVESTIGATION REVEALED THAT THE WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS FIRST OCCURRED IN JUNE 2016 WHEN MY VEHICLE HAD 71048 MILES ON IT. THE SAME ISSUE OCCURRED A SECOND TIME IN AUGUST 2018 WITH 111446 MILES ON MY VEHICLE.

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WHILE DRIVING STRAIGHT IN THE RAIN, THE WINDSHIELD WIPERS QUIT WORKING. DIAGNOSIS REVEALED THAT THE WINDSHIELD WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS WAS THE SECOND OCCURRENCE OF THIS ISSUE ON THE SAME VEHICLE. THE FIRST OCCURRENCE WAS IN JUNE 2016

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ON 11/13/2018 ON A HIGHWAY IN HEAVY RAIN THE WINDSHIELD WIPERS JUST STOPPED. INVESTIGATION REVEALED A FAILURE OF THE WINDSHIELD WIPER TRANSMISSION LINKAGE WHICH I DISCOVERED TO BE A COMMON PROBLEM. THIS IS BEING REPAIRED AT THE DEALERSHIP TODAY 11/15/2018. FORTUNATELY THERE WERE NO INJURIES OR COLLISION AS MY TRIP WAS NEARLY COMPLETE AND TRAFFIC WAS LOW. THIS IS BEING REPAIRED AND ALL DOCUMENTS WILL BE RETAINED AND AVAILABLE ON REQUEST

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH DURING A THUNDERSTORM AND HAIL, THE WINDSHIELD WIPER MOTOR FAILED. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE WINDSHIELD WIPERS WERE COMPLETELY INOPERATIVE. THE CONTACT WAITED FOR THE STORM TO STOP AND THEN DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE WINDSHIELD WIPER MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED UNTIL THE WIPER MOTOR WAS OFFICIALLY REPLACED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

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WHILE ON THE HIGHWAY AND WHILE IT WAS RAINING OUTSIDE THE WINDSHIELD WIPERS STOPPED WORKING. THE WIPERS NO LONGER WORK ON THE VEHICLE AND THE CAR CANNOT BE DRIVEN IN THE RAIN. MY WIFE WAS ABLE TO PULL THE CAR OVER SAFELY. WINDSHIELD WIPERS WILL NOT WORK AFTER RESTARTING THE CAR.

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TURNED WIPERS ON TO THE LOW SETTING. THE WIPER BLADE ARMS MOVED TO THE UP POSITION AND STOPPED. I TURN THE SWITCH TO OFF, WAITED A FEW SECONDS AND TURNED THEM BACK ON. WIPERS BLADE ARMS DID NOT MOVE, BUT I COULD HEAR THE MOTOR RUN LIKE IT WOULD IF I WERE TO TURN THEM ON. IT'S ALMOST LIKE THE ARMS BECAME DISLOCATED FROM THE JOINT THE SHOULD BE CONNECTED TOO! I WAS PARKED IN MY LOT AT WORK, POURING DOWN RAIN. I GOT OUT AND TRIED GIVING THE ARMS A LITTLE PUSH TO MAYBE GET THEM TO MOVE . NOTHING. I WAS ABLE TO MANUALLY MOVE THEM TO DOWN POSITION AND WAITED FOR THE RAIN TO STOP SO I COULD DRIVE HOME. I'VE ALREADY HAD THIS CAR TO THE DEALERSHIP A FEW TIMES AND IS CURRENTLY UNDER THE OIL CONSUMTION RECALL. REPLACED THE TIMING CHAIN, NEW PISTONS AND RINGS.

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WHILE DRIVING TO WORK THIS MORNING IN THE POURING RAIN THE WIPERS JUST STOPPED. NO ISSUE OR WARNINGS PRIOR TO NOT WORKING ANYMORE. YOU CAN HEAR THE MOTOR TRYING TO MOVE THE WIPERS BUT THE WIPERS JUST SIT THERE.

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THE CONTACT HAD TO PULL THE VEHCLE OVER TO THE SIDE OF THE ROAD UNTIL THE RAIN STOPPED. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO COURTESY BUICK/GMC LAFAYETTE (4750 JOHNSTON STREET, LAFAYETTE, LA, 70506) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4506862182 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. *TT UPDATED 11/19/18*JB

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EXCESSIVE ENGINE OIL CONSUMPTION. TIMING CHAIN FAILURE. PISTONS, RINGS, EXHAUST MANIFOLD, MUFFLER, DOOR REGULATOR, WIPER MOTOR, TRANSMISSION FAILURE. VEHICLE CANNOT BE DRIVEN

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TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR THE RAIN TO STOP. THE VEHICLE WAS TAKEN TO HANK GRAFF CHEVROLET DAVISON (800 N STATE RD, DAVISON, MI 48421, 810-653-4111) WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000. *TT *TR

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DRIVING IN THE POURING RAIN WITH MY FAMILY (MY HUSBAND, MY 10 DAUGHTER AND 3 YEAR OLD SON) AT 58 MILES PER HOUR WHEN WE HIT A DOWNPOUR OF RAIN. I TURNED MY WIPERS FROM LOW TO HIGH. THEY MADE ABOUT 3 OR 4 SWIPES THEN STUCK IN THE VERTICAL POSITION. I LOST ALL VISUAL OF THE ROAD, SLOWED DOWN, FOUND A PLACE TO SAFELY TURN OFF. MY HUSBAND CHECKED THE WIPERS FROM OUTSIDE THE CAR BUT COULDN'T REGAIN ANY FUNCTION. LUCKILY WE WERE ABOUT 3 MILES FROM HOME, HEADED ON A DAY TRIP APPROXIMATELY 100 MILES AWAY. WE TURNED BACK AND TRADED FOR MY HUSBAND'S TRUCK FOR THE TRIP. WE TESTED THE WIPERS AGAIN AT HOME, YOU CAN HEAR THE MOTOR RUNNING, THEN A THUNK SOUND AND NOTHING. I HAVEN'T TAKEN THE VEHICLE FOR REPAIR YET, AS THIS JUST HAPPENED ABOUT AN HOUR AGO.

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