What 300 owners told NHTSA about the 2012 GMC Acadia Limited

The back seat driver's side door shut with such impact as to amputate the finger from an adult. Vehicle was parked on incline when front driver's side door shut, the back door also shut. There were no safety features to protect fingers from the hinge side of back door. The force of the door slamming and lack of any space between the hinge side of the door and its frame caused my middle finger from the top knuckle up to be cut off completely thus amputated from hand.

NHTSA ODI 11676183

The power liftgate suddenly collapsed while I was standing underneath it. It dropped on top of my head pretty hard as it was a sudden drop of the liftgate. My safety was/is at risk and has caused injury to my head. Currently experiencing headaches. As condition progresses, I will be seeking medical attention. It is available for inspection. I have recorded a video of the problem. The problem is recurring and reproducing. I have not taken it to a dealer or independent service center today (9/13/2021 date of incident) as the weather is bad in my area (experiencing high rain and winds from a tropical storm). I will have it taken in on 9/14/2021. The vehicle has not been inspected by anyone. There were no warning indicators or other symptoms prior to the initial collapse.

NHTSA ODI 11432824

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT'S VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). AFTER OPENING THE LIFTGATE, IT FELL WITHOUT WARNING. THE LIFTGATE STRUCK THE CONTACT'S HEAD AND KNOCKED HIM UNCONSCIOUS. THE CONTACT WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 07/13/17*LJ THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED. UPDATED 08/29/2017*JS

NHTSA ODI 10986009

BACK IN JANUARY 2017 I TOOK MY CAR IN TO HAVE THE POWER LIFTGATE RECALL WORK DONE AT MY DEALER. ON 3/1/17 IN THE EVENING, WHILE LOADING GROCERIES IN THE BACK OF MY CAR THE POWER LIFTGATE FELL FULL-FORCE RIGHT ONTO MY HEAD AND PUSHED DOWN ONTO MY NECK (AND IT IS A VERY HEAVY LIFTGATE!). THANKFULLY I DID NOT PASS OUT. I IMMEDIATELY CALLED MY SERVICE GUY TO LET HIM KNOW WHAT HAD HAPPENED. I ALSO BROUGHT THE CAR IN TO THE DEALER THE VERY NEXT DAY. AFTER NOT FEELING WELL THE NIGHT BEFORE, I WENT URGENT CARE, WHO IN TURN SENT ME TO THE ER FOR A CT SCAN OF MY HEAD. I SUFFERED A CONCUSSION. I DO NOT BELIEVE THAT THE PROBLEM WITH THE LIFTGATE HAS BEEN SOLVED AND THINK IT IS A VERY DANGEROUS SITUATION SINCE THERE WAS NO INDICATION OR SIGNS OF A FAILURE. I CONTACTED GM WHO HAS OPENED A CASE AND SAID THEY WILL BE CONTACTING ME. QUITE FRANKLY I WANT TO GET RID OF THE CAR BECAUSE OF THIS SITUATION. I THINK ALL ACADIA OWNERS SHOULD BE AWARE OF HOW SERIOUS IN FACT THIS ISSUES IS. I WAS TOTALLY UNAWARE UNTIL I READ ARTICLES AND OTHER MATERIALS ON THE WEB. I AM IN THE PROCESS OF GATHERING ALL OF MY PAPERWORK TO BE SCANNED AND WILL BE FILING A LAWSUIT IF GM CANNOT RESOLVE THE ISSUE WITH ME. I WILL BE HAPPY TO FORWARD TO YOU ANY DOCUMENTATION YOU DESIRE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10958877

MY CAR WAS PURCHASED WITH A POWER LIFT GATE IN 2012. IT HAS ALWAYS WORKED FINE UNTIL ONE DAY RECENTLY I WAS HOLDING MY YOUNG DAUGHTER PUTTING A PACKAGE IN THE TRUNK WHEN IT SUDDENLY REVERSED ITS MOTION JUST AS IT WAS ALMOST FULLY OPEN AND CAME SLAMMING DOWN ON BOTH MY DAUGHTER AND I HITTING ME, THANKFULLY NOT MY DAUGHTER RIGHT IN THE HEAD. THERE WAS NO WAY I COULD HAVE GOTTEN OUT OF THE WAY OF THIS DOOR-THE SAFETY FEATURE WHICH WOULD MAKE IT GO BACK UP IF SOMETHING WAS IN THE WAY WAS DEFECTIVE AT THIS POINT AND NOT WORKING. THERE WAS NO WARNING LEADING UP TO THIS EVENT THAT WOULD CAUSE ME TO BELIEVE THE DOOR WAS BEGINNING TO BREAK. MY HUSBAND LOOKED AT IT AS WELL WHEN I RETURNED HOME AND IT CONTINUED TO TAKE PLACE AND FORCEFULLY SLAMMED THE DOOR DOWN. WE IMMEDIATELY DISABLED THE POWER LIFT GATE; HOWEVER, IT WAS ALMOST IMPOSSIBLE FOR ONE INDIVIDUAL TO OPERATE THE DOOR MANUALLY BECAUSE IT WOULD NOT STAY UP ON IT'S OWN AND HAD TO BE HELD OPEN. I HAVE CONTACTED GMC AND HAVE A OPENED UP A CLAIM WITH THEM BUT THEY HAVE NOT REPORTED THAT THERE ARE ANY OPEN RECALLS ON THIS CAR PART. WE ARE VERY UPSET AND THANKFUL THAT MYSELF OR MY DAUGHTER WASN'T HURT WORSE ( I DID SUFFER A HEADACHE FOR A GOOD PART OF THE DAY). I FEEL THAT THIS WAS A VERY DANGEROUS EVENT THAT TOOK PLACE AND THERE WAS NO WAY TO GET OUT OF THE WAY OF THIS DOOR FORCEFULLY AND ERRATICALLY BEING BROUGHT DOWN ON MY HEAD. WE HAVE PAID SEVERAL HUNDRED DOLLARS AT THIS POINT TO RECTIFY THE SITUATION AND FIX THE LIFT GATE. I HAVE SAVED MY RECEIPTS. THE PICTURE BELOW IS OF THE PART THAT BROKE.

NHTSA ODI 10938822

THE VEHICLE WAS IN MOTION NEAR AN INTERSECTION AND APPROACHING THE LIGHT TO TURN. ( NEAR AIRPORT IN RALEIGH NC) THE FRONT AND SIDE AIRBAGS FAILED TO DEPLOY DURING THE CRASH. THE OTHER VEHICLE HAS BEEN DECLARED TOTAL LOSS AND MINE HAS SIGNIFICANT DAMAGE AND COULD BE CLASSIFIED AS TOTAL LOSS. THERE ARE PERSONAL INJURIES. I AM ATTACHING PICTURES OF THE VEHICLE AND ACCIDENT REPORT.

NHTSA ODI 10925628

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFT GATE SECURE SYSTEM FAILED CAUSING THE LIFT GATE TO RELEASE HITTING THE CONTACTS HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE VIN WERE NOT AVAILABLE.

NHTSA ODI 10825766

6/18/15 LIFTGATE CAME CRASHING DOWN ON MY HEAD SO THE STRUTS WERE REPLACED AT DEALERSHIP FOR 116.72 PLUS TAX. THERE IS A RECALL #15240 FOR THIS REPAIR. BUT MY CAR WAS BUILT ON 3/8/2012 WHICH IS 9 DAYS AFTER THE RECALL DATES YOU SUBMITTED. THIS DATE NEEDS TO BE EXTENDED. MORE INVESTIGATION NEEDS TO BE LOOKED INTO THIS AND OBVIOUSLY MY CAR IN WITHIN THE PARAMETERS OF THIS RECALL. ARE THEY WAITING FOR SOMEONE TO GET HIT SO HARD IN THE HEAD AND BE KILLED. I WOULD HOPE NOT. ON DEC 12, 2014 SECONDLY THERE IS A PROBLEM THAT AT 46000 MILES THE STEERING PUMP WENT OUT DEALERSHIP TOLD ME TO KEEP THE RECEIPT THAT THEY ARE SEEING MORE OF THIS TYPE OF REPAIR. THIS REPAIR COST ME 2000.00. CAN THIS BE LOOKED INTO ALSO. NO STEERING PUMP SHOULD GO OUT WITH SUCH LOW MILEAGE. WHILE STEERING YOU COULD HEAR A WHINING NOISE.

NHTSA ODI 10788706

I OPENED THE REAR TAILGATE AND WHILE TAKING AN OBJECT OUT OF THE BACK OF THE VEHICLE, THE TAILGATE CAME CRASHING DOWN ON MY HEAD WITH GREAT FORCE. AFTER PHYSICALLY RECOVERING, I TESTED THE TAILGATE AND THE ISSUE REPEATED ITSELF. I CALLED KITAHARA GMC IN FRESNO, CA AND SCHEDULED A SERVICE APPOINTMENT. KITAHARA REPLACED THE PARTS, BUT I WAS TOLD THAT IT IS A WEAR PART AND THAT BECAUSE THERE ARE NO RECALLS THERE IS NO WAY FOR THEM TO GUARANTEE THAT THE ISSUE WON'T HAPPEN AGAIN. I CALLED GENERAL MOTORS TO REPORT THE ISSUE AND THEY OFFERED $100 TOWARD AN OIL CHANGE AND TIRE ROTATION AND CLAIMED THAT THEY DO NOT ISSUE RECALLS. I AM REPORTING THIS ISSUE TO THE NHTSA, BECAUSE I FEAR THAT THIS DEFAULT IS EXTREMELY DANGEROUS AND COULD CAUSE SEVERE INJURY OR EVEN DEATH DEPENDING ON THE SITUATION AT THE TIME OF MALFUNCTION. *TR

NHTSA ODI 10678349

AS POWER LIFTGATE WAS OPENING, I STARTED TO RETRIEVE ITEMS FROM BACK OF VEHICLE. ALL OF A SUDDEN, AS THE LIFTGATE REACHED THE TOP OF IT'S OPENING RANGE, IT IMMEDIATELY SLAMMED DOWN ABOUT 12 INCHES, HITTING ME IN THE HEAD AND CAUSING SEVERE NECK PAIN, AND CONTINUED TO TRAVEL DOWN. AT THIS POINT, I AM UNSURE WHAT THE ACTUAL DEFECT IS AS I HAVE NOT TAKEN THE VEHICLE TO GM YET TO BE DIAGNOSED. IN GOOGLING THIS ISSUE, I CAME ACROSS ANOTHER PERSON THAT HAD THE SAME THING HAPPEN. "I MADE A REPORT TO THE NHTSA. THE NUMBER IS 10464171" *TR

NHTSA ODI 10641583