What 300 owners told NHTSA about the 2012 GMC Acadia Limited

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVER SEAT MOVED AND ADJUSTED ON ITS OWN WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE SEAT MOVED BACKWARDS AND FURTHER AWAY FROM THE STEERING WHEEL. THE CONTACT STATED THAT THE SEAT SLID AND TILTED. THE FAILURE RECURRED SEVERAL TIMES. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE MADE AN UNUSUALLY LOUD NOISE WHEN THE REMOTE ENGINE START FEATURE WAS ACTIVATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. AFTER THE CONTACT PURCHASED THE VEHICLE, HE NOTICED THAT IT DID NOT COME EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER STATED THAT THE VEHICLE DOES NOT COME EQUIPPED WITH A SPARE TIRE. THE APPROXIMATE FAILURE MILEAGE WAS 27,114. UPDATED 9/18/174*CN UPDATED 02/05/2015 *JS

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THE BRAKES AND ROTORS HAVE BEEN TO THE DEALERSHIP 4 TIMES TO FIX THEM BRAKES ARE WEARING DOWN T THE METAL, BRAKE SLIDER STICKING OPEN , THE LAST TIME IT WAS TO THE DEALERSHIP ON JULY 2, 2014 I WAS TOLD BREAKS ARE AT CURRENT STANDARDS FOR MEASUREMENTS WITH LAW, TO DRIVE IT FOR A FEW MORE BREAKS BECAUSE TWO WEEKS PRIOR TO THAT THEY PUT NEW BRAKES AND ROTORS ARE ON, NOW THEY ARE GRINDING AGAIN, BUT HAVE TO WAIT TO CALL AND SCHEDULE ANOTHER APPOINTMENT BECAUSE THEY SAY THERE IS NOTHING WRONG WITH THEM 4 TIMES FOR THE BRAKES TO BE FIXED AND THEY ARE NOT. *TR

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BEGINNING ABOUT 4 MONTHS AFTER I BOUGHT THE VEHICLE, THE FUEL GAUGE BEGAN TO MALFUNCTION. THE GAUGE FLUCTUATES FROM HALF FULL TO EMPTY. MANY TIMES THE GAUGE SHOWS 1/4 TO EMPTY BUT THE TANK IS EMPTY. I HAVE RUN OUT OF GAS NUMEROUS TIMES (AT LEAST 10 TIMES) OVER THE LAST 2 YEARS BECAUSE THE GAUGE SHOWS I HAVE GAS AND THE TANK IS EMPTY. TOOK IT TO THE DEALER ON NUMEROUS OCCASIONS AND THE DEALER SAID THEY CHECKED IT BUT FOUND NO PROBLEM. THIS IS A DANGEROUS SITUATION WHEN TRAVELING ON THE FREEWAY AT HIGH SPEED AND I LOSE ALL POWER STEERING AND BRAKES. I NOW HAVE TO FILL UP THE TANK WHEN THE GAUGE READS HALF EMPTY TO AVOID RUNNING OUT OF GAS. THE GAUGE IS COMPLETELY UNRELIABLE. *TR

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PUT FUEL IN VEHICLE, PULL AWAY AND ABOUT A MILE FROM FUELING UP THE FUEL LIGHT COMES ON WARNING ME THAT THE FUEL IS LOW. *TR

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DRIVING ON THE HIGHWAY, CONDITIONS CONSIST OF VERY HEAVY RAIN. PASSENGER WIPER BOLT CAME LOOSE AND CAUSE THE WIPER BLADE TO TANGLE UP WITH DRIVER WIPER. DRIVER WIPER NOW BENT, PASSENGER WIPER NOW STOPPED WORKING. DRIVER WIPER NOW DID NOT HAVE ENOUGH TENSION BECAUSE IT WAS BENT TO CLEAN THE WINDOW ADEQUATELY. I DO REMEMBER A RECALL ON THIS PROBLEM AND DID RECEIVE A LETTER FROM GMC TO TAKE THE TRUCK BACK TO THE DEALER. I DID TAKE THIS VEHICLE BACK TO THE DEALER IN 2012 THEY SAID THEY ADDRESSED THE PROBLEM. I ONLY GO TO THE DEALER FOR REPAIRS AND MAINTENANCE ON THIS VEHICLE. I HAD A SMALL WRENCH AND WAS ABLE TO TIGHTEN THE BOLT UP ON THE PASSENGER WIPER. THE REASON I AM SUBMITTING THIS IS BECAUSE THE FIX GMC SUGGESTED DOES NOT SEEM TO WORK. I AM SCHEDULED TO TAKE THE VEHICLE BACK TO THE DEALER ON SATURDAY. I HOPE THE FIX WORKS THIS TIME. SEEMS THE SOLUTION OF USING A LOCK BOLT OR LOCK TIGHT WOULD STOP THE BOLT FROM COMING LOOSE. THIS COULD BE A VERY DANGEROUS SITUATION AND I HOPE THIS IS FURTHER INVESTIGATED. *TR

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I PURCHASED MY GMC ACADIA DENALI IN AUGUST OF 2012. WITHIN JUST A FEW MONTHS, THE SERVICE AIR BAG LIGHT CAME ON WHEN I STARTED THE VEHICLE. IT NEVER WENT OFF UNTIL I TOOK THE VEHICLE TO HAVE IT SERVICED. THE DEALERSHIP REPAIRED IT UNDER WARRANTY AND WITHIN A FEW WEEKS IT CAME BACK ON. SERVICE TRIP #2 THEY GOT IT TO STAY OFF FOR A SHORT TIME AGAIN. SERVICE TRIP #3 THEY DECIDE THEY SHOULD REPLACE THE DRIVERS AIR BAG TO CORRECT THE PROBLEM. SINCE THE REPLACEMENT I HAVE TAKEN MY VEHICLE BACK IN AT LEAST 2 OTHER TIMES.ON MARCH 25, 2014 I GOT MY VEHICLE SERVICED AND THE LIGHT HAD BEEN ON THE WEEK PRIOR BUT WAS OFF ON THIS DAY. I DID ADVISE THEM OF THE PROBLEM AND THEY SAID THEY HAD NOT HEARD OF THE RECENT RECALL. WELL TODAY 4/4/14 THE SERVICE AIR BAG LIGHT IS ON AGAIN. I JUST CALLED THEM AND THEY SAID I WOULD GET MY NOTICE IN THE MAIL FROM GM AND THEY ARE ORDERING PARTS. WHATEVER THAT MEANS. I ONLY HAVE 11463 MILES ON MY VEHICLE AND THIS IS A SERIOUS ISSUE TO ME. *TR

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WHILE DRIVING ON THE FREEWAY NOTICED THE ENGINE LIGHT START TO BLINK FOR THE THIRD TIME. ALSO NOTICE THE TRACTION CONTROL COME ON BY ITSELF AT THE SAME TIME. WHILE PUSHING ON THE GAS PEDAL THE CARS RPM WENT UP BUT THE SPEED WAS DECREASED. I PULLED THE CAR TO THE SHOULDER OF THE ROAD AND TURNED OFF THE TRACTION CONTROL MANUALLY. I SET FOR ABOUT 10 MINUTES UNTIL THE LIGHT WENT AWAY. I TOOK THE CAR TO THE DEALER SO THAT THEY COULD READ THE CODE HISTORY. THE RESULT WAS THAT THE CAR MISFIRED ON CYLINDER 1, 3 & 4. THE TECH TOLD ME THAT THEY COULDN'T FIGURE OUT WHAT THE EXACT CAUSE WAS UNLESS THE LIGHT WAS ON WHILE AT THE SHOP. BUT IF IT WAS TO HAPPEN AGAIN TO TAKE IT BACK IN FOR FURTHER REVIEW OF THE ISSUE. *TR

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TL* THE CONTACT OWNS A GM AFTERMARKET AIR DEFLECTOR (PART NUMBER: 1927884) BEING USED ON A 2012 GMC ACADIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE CENTER PLASTIC TIE FRACTURED AND CAUSED THE DEFLECTOR TO CRASH INTO THE WINDSHIELD OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEFLECTOR WAS NOT REPLACED. THE SERIAL NUMBER AND VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE. *TR

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NOTE THIS VEHICLE HAS EXPERIENCED SIX 'SERVICE AIR BAG' FAULTS IN 18K MILES. ON FAULT, THE AIRBAG SYSTEM IS RENDERED INOPERABLE AND WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THIS IS BEING NOTED AS A PREEMPTIVE SAFETY RELATED ISSUE THAT SHOULD BE INVESTIGATED FURTHER. *TR

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED IT WOULD EXCESSIVELY ROLL FORWARD MORE THAN EXPECTED. BOTH THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE DRIVERS SEAT BELT WAS NOT FUNCTIONING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED APPROXIMATELY EIGHT TIMES. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 44,085. ..UPDATED 03/18/14 *BF THE AIR BAG ISSUE WAS RESOLVED. UPDATED 03/20/14

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WITHOUT PROBATION, AIR BAG LIGHT COMES ON AND STAYS ON EITHER UNTIL I TURN CAR OFF OR IF CAR SITS OVERNIGHT. I DO BELIEVE THE AIRBAG CAN DEPLOY WHEN THE LIGHT IS ON IF WE WERE INVOLVED IN A CRASH. *TR

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ON SEVERAL OCCASION AFTER DRIVING THE VEHICLE FOR SEVERAL MINUTES, GAS GAUGE FLUXES FROM 1/2 TANK TO EMPTY WITH YELLOW WARNING LIGHT BECOMING ENGAGE, AFTER SHUTTING IT OFF AND TURNING BACK ON THE GAUGE GOES BACK TO NORMAL, THIS IS HAPPENING ALL THE TIME AND HAS BEEN LOOKED AT BY A CERTIFIED GMC DEALER. DEALER DID STATE THAT THERE WAS A LETTER OUT ABOUT THIS PROBLEM BUT THE CURRENT WAY OF SOLVING IT IS NOT WORKING. *TR

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THE ENGINE FAILED AND ENGINE FLUID LEAKED ON THE GROUND WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE ENGINE BLOCK WAS LEAKING INTERNALLY. THE DEALER REPLACED THE ENGINE TUBE, PIPES, THE FRONT CATALYTIC CONVERTER, AND THE POWER STEERING SYSTEM WAS CLEANED; HOWEVER THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL ALSO BEGAN VIBRATING AND SHAKING. THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,505. THE CURRENT MILEAGE WAS 7,454. ...UPDATED 07-29-13 *BF THE CONSUMER STATED THE BRAKES SQUEAKED AND THE GAS GAUGE WOULD NOT REGISTER GAS BEING IN THE VEHICLE. UPDATED 08/01/13

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AXLE ROD PULLED OUT OF GEAR BOX CAUSING THE ENTIRE WHEEL/TIRE ASSEMBLY TO FALL DOWN. ACCORDING TO DEALER THE ASSEMBLY HAD NOT BEEN "MACHINED" AT ALL AT THE FACTORY AND COULD HAVE FAILED AT ANY TIME. THE RIVETS WERE NOT PULLED OUT IS HOW THIS DETERMINATION WAS MADE. IT HAPPENED WITH NO WARNING AFTER TURNING LEFT ONTO THE HIGHWAY FROM MY DRIVEWAY AT A LOW SPEED. CAR WAS UNABLE TO BE STEERED OR STOPPED COMING TO REST ABOUT 30 YARDS AFTER FAILURE. DEALER HAS INFORMED US THAT GMC MANUFACTURE REQUESTED THE PARTS BE RETURNED TO THEM AND THIS MAY BECOME A RECALL ISSUE DUE TO THE FACT THAT THE RIVETS SHOULD HAVE BEEN FLATTENED ON THE ASSEMBLY LINE WHEN HIT BY THE MACHINE, THEY OBVIOUSLY WERE NOT AND THEY NEED TO DETERMINE HOW MANY VEHICLES MAY BE INVOLVED. THIS IS A BIG, BAD DEAL AND COULD HAVE KILLED US IF WE WERE TRAVELING AT ANY HIGHER RATE OF SPEED. OTHER LIVES ARE MOST LIKELY IN DANGER. THE CONSUMER STATED THE LEFT FRONT LOWER BALL JOINT SEPARATED FROM THE CONTROL ARM. THE RIVETS HOLDING THE LOWER BALL JOINT WERE NEVER INSTALLED CORRECTLY. *TR

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THE CONTACT OWNS A 2012 GMC ACADIA SLE (LAMBDA PLATFORM SUV). THE STEERING SYSTEM IS HAZARDOUS. IT DEFAULTS INTO STEERING/PULLING THE VEHICLE TO THE LEFT, STEERING THE VEHICLE INTO ONCOMING TRAFFIC. THE DEALER HAS ATTEMPTED TO REPAIR THE UNSAFE STEERING MULTIPLE (4) TIMES (ONCE KEEPING THE VEHICLE FOR A WEEK), NONE OF WHICH HAS BEEN SUCCESSFUL. THE ATTEMPTED REPAIR HAS INCLUDED ALIGNMENTS, TIRE ROTATIONS, TIRE REPLACEMENT, STEERING GEAR ASSEMBLY REPLACEMENT AND FRONT STRUT MODIFICATION. ALL UNSUCCESSFUL. UNABLE TO REPAIR THE STEERING, GM HAS OFFERED TO REPLACE THE VEHICLE WITH A 2013 VEHICLE (WITH A CHARGE: THE PRICE DIFFERENCE BETWEEN A 2012 AND A 2013 VEHICLE). THE OFFER HAS BEEN DECLINED, THE STATE LEMON LAW BEING UTILIZED TO EFFECT A BUY-BACK/REFUND. *TR

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE AIR BAG LIGHT ILLUMINATED. THE CONTACT WAS INFORMED BY ONSTAR THAT IN THE EVENT OF A CRASH, THE AIR BAGS WOULD NOT DEPLOY OR MAY DEPLOY ERRONEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BAG CABLES WERE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,519. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA DENALI. THE CONTACT STATED THAT WHEN THE SUN WOULD BEAM ON THE CHROME DASHBOARD, THE REFLECTION FROM THE CHROME WOULD CAUSE A BLUR IN THE CONTACT'S VISION FOR A SHORT PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS NOT A REPAIR AVAILABLE FOR THE ISSUE. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 19,000... UPDATED 12/26/12 *BF

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR MIRROR DID NOT ALLOW HIM TO SEE ANYTHING IN THE BLIND SPOTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE UNABLE TO CHANGE THE DESIGN OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,100. UPDATED 11/13/12 *CN UPDATED 11/27/2012 *JS

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE STEERING WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 300. UPDATED 6/13/13 *CN UPDATED 06/17/2013 *JS

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AIR CONDITIONER BLOWER SPEED DECREASES WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES. AIR CONDITIONER RECIRCULATE BUTTON SPONTANEOUSLY CUTS OFF. REAR AIR CONDITIONER BLOWER SPEED DROPS WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES AND THEN COMPLETELY STOPS BLOWING DESPITE REAR A/C CONTROL REMAINING IN THE ON POSITION. REAR A/C BUTTON MUST BE TURNED OFF, THEN TURNED BACK ON TO RESTART BLOWER. VOLTAGE METER SHOWS A DROP IN VOLTAGE WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES. *TR

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I WOULD LIKE TO FILE A COMPLAINT ABOUT THE SEAT BELT "LOCKING" MECHANISM IN CARS. WHILE I UNDERSTAND IT WAS MADE FOR LOCKING CARSEATS TIGHTLY INTO PLACE, I HAVE A BIG PROBLEM WITH THERE NOT BEING A "RELEASE" OR "DISENGAGE" SYSTEM IN PLACE. YESTERDAY, MY SON WAS ALMOST STRANGLED TO DEATH BECAUSE OF THIS LOCKING MECHANISM. HE PULLED THE SEATBELT OUT FAR ENOUGH SO THAT WHEN HE RELEASED IT, IT STARTED CLICKING (LOCKING) AND THE BELT GOT WRAPPED AROUND HIS NECK IN THE PROCESS. WHEN MY HUSBAND AND I TRIED TO GET THE SEATBELT OFF OF HIS NECK, IT WAS SO TIGHT THAT WE ALMOST HAD TO CUT THE BELT TO RELEASE IT. INSTEAD, MY HUSBAND WAS ABLE TO FLIP MY SON UPSIDE DOWN AND TWIST HIM OUT OF THE NOOSE. IF MY HUSBAND HADN'T BEEN WITH ME, I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED. ESPECIALLY SINCE ONE OF US HAD TO HOLD ONTO THE SEATBELT ENTIRE TIME SO THAT IT DIDN'T TIGHTEN ANY FURTHER (WITHOUT TWO OF US THERE, IT WOULDN'T HAVE BEEN POSSIBLE TO GET MY SON OUT OF THERE). IF THERE WOULD HAVE BEEN A "RELEASE" BUTTON TO DISENGAGE THE LOCK POSITION OF THE SEATBELT, THEN WE COULD HAVE EASILY RELEASED THE BELT FROM MY SON'S NECK. THERE IS ABSOLUTELY NO REASON WHY THERE SHOULDN'T BE SOME SORT OF RELEASE MECHANISM FOR TIMES LIKE THIS. *TR

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STABILITY CONTROL WARNING LIGHT AND THE IDLE MODE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE SPEED REDUCED RAPIDLY TO 15 MPH. THE CONTACT PULLED OVER TO SHUT OFF AND RESTART THE VEHICLE AND THE VEHICLE FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY INFORMED THE CONTACT THAT THROTTLE BODY NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11000.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DISENGAGED THE ACCELERATOR PEDAL BRIEFLY WHILE SWITCHING LANES. UPON ENGAGING THE ACCELERATOR PEDAL AGAIN THERE WAS AN INCREASE IN THE RPM READING BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC. THE TECHNICIAN STATED THE VEHICLES COMPUTER NEEDS TO RECOGNIZE THE THROTTLE GEAR WHICH CAUSED THE HESITATION. THE TECHNICIAN STATED THERE WAS NO REPAIR NECESSARY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. THE CONSUMER ALSO STATED THE SAME ISSUE OCCURRED WHEN SLOWLY APPROACHING A LIGHT, THAT THEN TURNED TO GREEN BEFORE COMING TO A FULL STOP. WHEN HE APPLIED THE GAS, THE ENGINE RPM'S WOULD RISE, BUT THE TRANSMISSION DID NOT ENGAGE FOR A PERIOD OF 3-5 SECONDS. UPDATED 04/25/12

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