What 300 owners told NHTSA about the 2012 GMC Acadia Denali

RIGHT FRONT PASSENGER SIDE SEAT BELT BUCKLE DOES NOT LOCK AND SECURES THE RIGHT FRONT PASSENGER IN PLACE

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CHASSIS ELECTRONIC CONTROL MODULE INTERNAL CONTAMINATION - GMC RECALL 14515 - THIS IS A RECALL ON A LOT OF GM CARS AND TRUCKS WHICH INCLUDES THE 2012 GMC ACADIA BUT MY VIN DOESN'T QUALIFY. THIS CONTROL MODULE IS EXPOSED TO WATER AND ALL OF THE ELEMENTS WHICH IS WHY THERE IS A RECALL. OURS FAILED YESTERDAY AT HIGHWAY SPEEDS AND THE CAR DIED AT 60 MPH. WE WERE LUCKY TO BE HEADING TO THE EXIT WHEN IT DIED AND NOT INVOLVED IN A CRASH. I'VE SPOKEN TO 3 GMC SERVICE CENTERS IN THE AREA AND THE GMC ASSISTANCE CENTER AND THEY TELL ME THAT MY VIN DOES NOT HAVE ANY RECALLS. VERY DANGEROUS SITUATION THAT OCCURRED AND ALL OF THESE VEHICLES NEED TO BE FIXED.

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HEADLAMPS KEEP MELTING/BURNING OUT

NHTSA ODI 10898961

DURING THE LAST YEAR OR SO, MY STEERING GOES OUT WHEN I'M MAKING A TURN AFTER DRIVING THROUGH A PUDDLE. IT KICKS BACK IN AFTER 15-30 SECONDS. I TOOK IT TO THE DEALER LAST YEAR, THEY JUST BLEW IT OFF, SAID IT WAS A DIRTY SENSOR OR SOMETHING, BUT DIDN'T FIX IT, NOR DID THEY DOCUMENT IT. IT KEPT HAPPENING. I TOOK IT BACK TO THE DEALER LAST WEEK (AFTER MY WARRANTY EXPIRED) AND THEY DID $1800 WORTH OF WORK TO THE CAR (NEW STEERING PUMP AND STEERING HOSE). MY EXTENDED WARRANTY COVERED SOME OF IT. LAST NIGHT IT STORMED AGAIN, THERE WERE A LOT OF PUDDLES ON THE ROADS AND NOW IT'S WORSE THAN EVER!!! THE STEERING IS GOING OUT EVEN WHEN I'M DRIVING STRAIGHT THROUGH A PUDDLE AND IT'S LASTING LONGER. THE BATTERY WARNING LIGHT ALSO FLASHED ON, BUT THEN IT WENT OFF WHEN THE STEERING KICKED BACK IN. I'M PETRIFIED TO DRIVE THE CAR!

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE VEHICLE WAS STATIONARY, THE LIFTGATE MALFUNCTIONED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,535. ...UPDATED 10/11/16 *BF *CN

NHTSA ODI 10887762

VEHICLE SHUDDERS AND JERKS AT ALL SPEEDS. IT IS PARTICULARLY WORSE AT LOWER SPEEDS. THE AUTOMATIC TRANSMISSION IS ACTING LIKE SOMEONE IS POPPING THE CLUTCH ON AN MANUAL TRANSMISSION. IT IS SCARY AND DANGEROUS TO DRIVE WHEN THIS IS HAPPENING, HOWEVER IT ONLY HAPPENS INTERMITTENTLY. HAVE FOUND MANY SIMILAR COMPLAINTS VIA GOOGLE, HOWEVER CANNOT GET DEALER TO ADDRESS THE ISSUE AS NO ERROR CODES ARE PRESENT AND THEY CANNOT RECREATE THE ISSUE.

NHTSA ODI 10887427

MY WIFE'S 2012 GMC ACADIA HAS BEEN DIAGNOSED WITH A CRACKED EVAPORATOR CORE IN THE AIR CONDITIONING WHICH THE DEALERSHIP SAYS I WILL HAVE NO WORKING AIR CONDITIONING SOON. THE $2100 REPAIR BILL DISAPPOINTS ME ON A 4 YEAR OLD VEHICLE WITH 96,825 KM BUT I CHALK IT UP AS SOMETHING THAT CAN HAPPEN I GUESS. HOWEVER, WHAT IS WORTHY OF A COMPLAINT TO RECALL IS THAT THE GMC DEALERSHIP TOLD ME MY ACADIA WAS THE 8TH ACADIA IN THE LAST 3 MONTHS WITH THE SAME PROBLEM. ADDING MORE FUEL TO THE FIRE, I LIVE IN A TOWN OF 6,700 PEOPLE WITH THE 1 GMC DEALERSHIP; THAT SEEMS LIKE A PRETTY POOR TRACK RECORD FOR QUALITY CONTROL IN A SMALL TOWN AND FOR GMC AS A WHOLE. OF COURSE WHEN I CALLED GMC CUSTOMER SERVICE, THERE WAS NO RECALLS PRESENTLY ON THE ISSUE I HAVE AND THAT THEY WOULD NOTE IT. PERSONALLY THEY MUST HAVE ACCESS TO HOW MANY ACADIA'S HAVE HAD THE SAME PROBLEM AND SHOULD FROM A CUSTOMER SERVICE STANDPOINT, AT LEAST INVESTIGATE THAT IF IT IS A COMMON PROBLEM, RECALL THE VEHICLES NOW AND NOT WHEN WARRANTIES ARE EXPIRED. HOPING THIS PROVOKES ACTION!

NHTSA ODI 10884801

IN 2015, THE GM DEALER REPLACED THE POWER STEERING PUMP DUE TO FAILURE UNDER A RECALL. ON JULY 7, 2016, I TOOK BY CAR BACK TO THE DEALER AND NOW THE RACK IS LEAKING POWER STEERING FLUID. THIS CONTINUES TO BE AN ISSUE WITH THESE VEHICLE. VERY UNSAFE TO OPERATE WHEN THE STEERING SYSTEM KEEPS FAILING. THIS ISSUE HAS MADE THE VEHICLE DIFFICULT TO STEER.

NHTSA ODI 10882942

WHEN OPERATING AT VARIOUS SPEEDS, INCLINES, AND VARIOUS TEMPERATURES, IT LURCHES, FLUCTUATIONS ON TACHOMETER. DEALER HAS KNOWN ABOUT THE ISSUE SINCE I BOUGHT IT BRAND NEW AND INFORMED ME THAT GENERAL MOTORS IS AWARE OF THE PROBLEM WITH TRANSMISSIONS WITH THIS YEAR AND MODEL, BUT HAS NO PLANS ON REPLACING TRANSMISSIONS OR ADDRESSING THIS. IT IS A DEFECT WITH MY 43,000.00 DOLLAR INVESTMENT, WHICH COULD DIRECTLY AFFECT THE VALUE OF MY INVESTMENT. THE MILEAGE IS 17,500. PLEASE INFORM ME AS TO WHAT CAN BE DONE ABOUT THIS. SINCERELY, [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10882636

MY WIFE AND THREE DAUGHTERS, AGES 11, 9, AND 6, WERE INVOLVED IN A MAJOR CRASH. AN ELDERLY MALE TRAVELED THRU A STEADY RED TRAFFIC SIGNAL AND STRUCK THE PASSENGER SIDE OF MY WIFE'S VEHICLE AS SHE WAS CROSSING THE INTERSECTION WITH A GREEN TRAFFIC SIGNAL. AFTER IMPACT, THEY WERE PUSHED HEAD ON INTO A TRAFFIC STANDARD (WHICH WAS TAKEN OUT COMPLETELY) AND THEN INTO A TELEPHONE POLE, ALSO HEAD ON. NOT ONE AIRBAG DEPLOYED. THE VEHICLE IS SUPPOSEDLY EQUIPPED WITH FRONT AND SIDE AIRBAGS. IN MARCH OF 2014 THERE WAS A RECALL CONCERNING THE AIRBAGS NOT DEPLOYING IN THESE VEHICLES (# 14V118000). I HAVE OWNED THIS VEHICLE SINCE NEW AND DID RETURN IT TO THE DEALERSHIP IN MAY OF 2014 FOR THE RECALL SHORTLY AFTER RECEIVING NOTIFICATION. I WAS ADVISED THAT IT WAS TAKEN CARE OF.

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DRL ARE CAUSING THE HEADLIGHTS TO MELT.

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MY CAR HAS A WARNING ON IT TO SERVICE AIR BAGS! THE DEALER WANTS TO CHARGE ME $150 TO HAVE IT LOOKED AT! I DO NOT BELIEVE I SHOULD HAVE TO PAY A FEE FOR THIS! IT IS NOT LIKE I HAVE OVERUSED MY AIRBAG!

NHTSA ODI 10865864

THE SPRINGS INSIDE PLASTIC SEAT BELT RETRACTOR P/N 19301109 HAVE PUSHED THROUGH AND BROKEN THE PLASTIC HOUSING ON THE MALE END OF THE BUCKLE. MY DEALER SAYS IT IS NOT COVERED BY WARRANTY OR RECALL BUT THAT IT SHOULD NOT HAVE HAPPENED. I'M SENDING YOU A PICTURE TO CONSIDER MAKING A SPECIAL CLAIM AS THIS IS A SAFETY ISSUE. GREEN BUICK/GMC IN DAVENPORT, IA WANTS $223 FOR THE WHOLE SEAT BELT ASSEMBLY WHEN ALL I NEED IS THE PLASTIC BUCKLE COVER. THEY ALSO WANTED $90 FOR LABOR. I FILED CASE # 8-2087889077 WITH GENERAL MOTORS CUSTOMER ASSISTANCE CENTER 'GMCACUPDATE@GM.COM'

NHTSA ODI 10864529

I HAVE HAD SOME ISSUES WITH THIS VEHICLE INCLUDING A FAILED BRAKE BOOSTER AND MY RACK AND PINION STEERING MECHANISM IS CURRENTLY BEING REPLACED DUE TO LEAKING AND PROBABLE FAILURE, WHICH I UNDERSTAND IS A COMMON PROBLEM WITH THESE VEHICLES. I WAS HEARING NOISE COMING OUT OF THE STEERING COLUMN WHEN TURNING FOR SOMETIME NOW. I WAS TOLD THAT THE HYDRAULIC MECHANISM MAY FAIL AND CAUSE SUDDEN MORE DIFFICULT TURNING WITHOUT REPLACEMENT. I HAVE ALSO OWNED ANOTHER 2007 ACADIA AND HAD TO HAVE A POWER STEERING PUMP REPLACED 4 TIMES.

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TAKAT RECALL-I HAD MY RECALL DONE ON THE LIFTGATE IN 2015. YESTERDAY MY WIFE WAS GETTING BAGS OF CAR AND IT FELL ON HER HEAD. SHE FELT IT AND SLIDE QUICKLY FROM UNDER. SHE ALREADY HAVE PROBLEMS WITH HER HEAD FROM OTHER THINGS..

NHTSA ODI 10861170

SUNROOF LEAK DRIVING DURING RAINSTORM WATER BEGAN POURING IN ON THE DRIVER SIDE FROM THE PARKING BRAKE. CAUSED MOLDY SMELL, PARK BRAKE ON/OFF INDICATOR LIGHT AND BRAKE ON WARNING ALARM NOW NOT WORKING. ADVISED BY GLASS CO. AND DEALERSHIP THAT SUNROOF IS CAUSING LEAK FROM CLOGGED DRAIN LINES AND FAULTY SEALS. NO RECALLS OR TSB'S BUT HUNDREDS OF OTHER OWNERS HAVE HAD THE SAME ISSUE FROM 2008-2013 MODELS. NTSB SHOULD DEMAND THAT GMC ADDRESS THIS FAULTY PRODUCT. PROBLEM RE-OCCURRED DURING CAR WASH FOLLOWING RAIN STORM. VEHICLE HAS ONLY 30,000 MILES, ORIGINAL OWNER, NOW OUT OF WARRANTY. GMC WILL NOT COVER REPAIRS.

NHTSA ODI 10860485

EXACT PROBLEM AS DESCRIBED BY OTHER OWNER...WHEN THE WIPERS ARE ON AND AND THE LEFT TURN SIGNAL IS ACTIVATED, THE WIPERS STOP WORKING. TO GET THEM WORKING AGAIN I HAVE TO TURN THE WIPERS ALL THE WAY OFF AND BACK ON AGAIN OR TURN OFF THE TURN SIGNAL. IN THE RAIN I HAVE TO DECIDE WHICH IS MORE IMPORTANT VISIBILITY OR USING MY DIRECTIONAL. NOW WIPER WILL ONLY WORK ON HIGH 6 MOS LATER

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BOTH LOW BEAM LIGHTS FAILED AT THE SAME TIME. OCCURRED WHEN STARTING UP CAR IN PARKING LOT AT WORK AT NIGHT.

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EXACT PROBLEM AS DESCRIBED BY OTHER OWNER...WHEN THE WIPERS ARE ON AND AND THE LEFT TURN SIGNAL IS ACTIVATED, THE WIPERS STOP WORKING. TO GET THEM WORKING AGAIN I HAVE TO TURN THE WIPERS ALL THE WAY OFF AND BACK ON AGAIN OR TURN OFF THE TURN SIGNAL. IN THE RAIN I HAVE TO DECIDE WHICH IS MORE IMPORTANT VISIBILITY OR USING MY DIRECTIONAL. NOW WIPER WILL ONLY WORK ON HIGH 6 MOS LATER

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CONSTANT PROBLEM WITH RUNNING LIGHTS - BURN SOMETIMES - SOMETIMES DO NOT BURN.

NHTSA ODI 10846108

TOOK OUR ACADIA TO THE DEALERSHIP WHERE IT WAS PURCHASED, FOR LIFTGATE RECALL, WORKED FINE BEFORE THE WORK WAS DONE, NOW IT POPS AND JERKS AT THE THE TOP OF THE LIFT. DEALERSHIP TOLD US IT WAS NORMAL...I DON'T FEEL LIKE IT IS.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFT GATE SECURE SYSTEM FAILED CAUSING THE LIFT GATE TO RELEASE HITTING THE CONTACTS HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE VIN WERE NOT AVAILABLE.

NHTSA ODI 10825766

GM RECALLED AND FIXED THE AIRBAGS IN THIS VEHICLE. NOW 3 MONTHS LATER THE ERROR LIGHT IS COMING BACK ON. LAMBERT BUICK GMC IN CUYAHOGA FALLS OHIO IS TELLING ME THAT A COMMON FAULTY DESIGN ISSUE WITH A SUNROOF DRAIN IS LEAKING ALL OVER THE ELECTRONICS AND SHORTING OUT THE AIRBAG SYSTEM (2/5/2016). ERROR CODE B0088 - "SERVICE AIRBAGS SOON". THEY WANT ME TO FIX IT - GM IS NOT COVERING.

NHTSA ODI 10824476

TIMING GEAR COVER ON FRONT OF ENGINE LEAKS OIL. IT HAPPENS AFTER EVERY USE AND APPEARS TO BE A WIDESPREAD ISSUE WITH THE 3.6L V6 ENGINES ON THE GMC ACADIA, CHEVERY TRAVERSE AND BUICK ENCLAVE. THE SEAL ON THE FRONT ENGINE FAILS AND LETS THE OIL OUT OF THE ENGINE. IF NOT CAUGHT, OIL POURS INTO THE ENGINE POSING A FIRE AND CONTROL HAZARD.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL, STABILITRAK, AND THE ALL WHEEL DRIVE WARNING LIGHTS ILLUMINATED AND DEACTIVATED. THE VEHICLE INDEPENDENTLY SWITCHED TO REAR WHEEL DRIVE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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