What 2,604 owners told NHTSA about the 2012 Ford Fusion

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. The power steering function was inoperable. The check engine warning light was illuminated due to a possible canister purge valve failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 165,461.

NHTSA ODI 11689516

Absolute unacceptable level of rust to the body and frame. Even with regular car washes, sitting for a year covered. It’s literally totalled and I am out of a car. It’s a 2012 with this amount of rust

NHTSA ODI 11656538

Vehicle loses power while driving, with no response when accelerator is depressed further. The engine continues to run but no throttle response. No engine warning light came on. No codes stored. Must stop, turn off engine and perform an engine restart to continue driving again.

NHTSA ODI 11633505

The driver power steering system message goes on every so often and I have to turn off and on to reset the light, but my concern is that it’s going to go off as I’m driving, and the fuel mileage as I’m driving it says mileage to empty and one time I was trying to get to the gas station and it hit 0 and it was still going the car, and the suspension makes noise when I go over the bumps and also when I’m reversing and turning the wheel there’s a popping sound from the front it sounds like,

NHTSA ODI 11616647

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps,, can it be fixed by a dealership, cause it’s my only vehicle I have and plus I’m on ssdi income and I can’t afford major repairs, like these, and if so have the car fully inspected just in case I’m missing something, oh and also there’s a popping noise coming from the front of the car..

NHTSA ODI 11609122

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 50 MPH, the vehicle started to stall and shake with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the canister purge valve was stuck in the open position and needed to be replaced. The contact was informed of an unknown recall however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 102,000.

NHTSA ODI 11448210

MY CAR JUST DIES WHILE I'M DRIVING. ARE THERE RECALLS I HAVEN'T BEEN NOTIFIED ABOUT THAT COULD BE CAUSING THIS? IF SO, HOW DO I GET IT REPAIRED IN THE MOST EXPEDITIOUS MANNER. I ONLY HAVE THE ONE CAR AND IT IS PRETTY UNSAFE AT THIS POINT.

NHTSA ODI 11412851

I WAS GETTING GAS AND I CUT MY CAR OFF WHEN I GOT BACK INTO MY CAR IT DID NOT START. I CONTINUED TO START IT. CAR WOULD NOT START. I POPPED THE HOOD AND TOUCHED THE BATTERY SOME AND TRIED STARTING THE CAR THE CAR STARTED THEN ABOUT 5 MINUTES AFTER DRIVING IT SUDDENLY CUTS OFF. THIS IS A ONGOING ISSUE. CAR SUDDENLY STOPS IN THE MIDDLE OF STREET ALMOST CAUSING ACCIDENTS THAT CAN NEARLY KILL SOMEONE!!! VERY UNSAFE AND EXTREMELY DANGEROUS. THIS HAPPENED ON HIGHWAY AND STREET. AND ITS SO RANDOM NO SIGNS JUST CUTS OFF AT ANY SPEED.

NHTSA ODI 11383796

THE WRENCH LIGHT COMES ON AND THE VEHICLE CUTS OFF IT WILL START BACK UP BUT IT'S RANDOM AND CUTS OFF ANYTIME IT WANTS. IT'S DONE THIS WHILE PARKED AND MOVING. THROTTLE BODY EXTENDED WARRANTY. MY CAR IS UNDER THE 150,000 MILES AND MET THE REQUIREMENTS FOR THIS TO BE REPLACED AND I TOOK IT TO RAVENEL FORD RAVENEL SC AND WAS TOLD THAT BECAUSE THEY DIDN'T GET THAT CODE THAT THEY WE'RE ALLOWED TO FIX IT

NHTSA ODI 11378508

THROTTLE CONTROL/TRANSMISSION WRENCH SYMBOL LLUMINATES WHEN THE POWERTRAIN OR A AWD FAULT HAS BEEN DETECTED. IF THE INDICATOR STAYS ON OR CONTINUES TO COME ON, WHICH IT DOES. THEN CAR WILL CONTINUE TO RUN BUT JERKS AND LUNGES. PRESSING ON THE ACCELERATOR DOES ABSOLUTELY NO GOOD. I DO NOT FEEL SAFE DRIVING SAID CAR. THANK THE DEAR LORD I WAS NOT PULLING OUT ON U.S. 98 IN NAVARRE FL. I WAS STILL IN MY NEIGHBORHOOD AND WAS ABLE TO CHUG MY WAY BACK HOME. TOMORROW, 06/22/2020 WILL BE HAVING CAR TOWED TO A PROFESSIONAL AND LICENSED MECHANIC. VEHICLE HAS SUFFICIENT FUEL, THAT IS NOT THE PROBLEM. AFTER MECHANIC HAS EVALUATED SITUATION I WILL HAVE DOCUMENTATION TO SUBMIT.

NHTSA ODI 11329895

CAR SUDDENLY LOSES ENGINE POWER (HAS HAPPENED 5 TIMES SINCE APRIL 2019) AND ON THE HIGHWAY JUST STARTS COASTING RAPIDLY SLOWING DOWN (LIKE IT IS ONLY USING BATTERY POWER). A WARNING LIGHT ALSO COME ON (A RED TRIANGLE WITH AN EXCLAMATION MARK IN THE MIDDLE) WITH THE WORDS "STOP SAFELY NOW" (SEE IMAGE). IN THE 5 TIMES IT HAS HAPPENED, THE FIRST TIME WAS AT APPROXIMATELY 30 MPH IN THE CITY, THE REMAINING TIMES WERE ALL AT 50-65 MPH ON THE HIGHWAY. EACH TIME, THERE WAS NO TURNING, BREAKING OR ACTIVATING ANY OTHER SYSTEM IN THE CAR (RADIO, CRUISE CONTROL ETC). IN EACH CASE, WE PULLED OVER AND TURNED OFF THE CAR. AFTER A FEW MINUTES, THE CAR WAS RESTARTED WITHOUT ISSUE UNTIL THE NEXT TIME IT HAPPENED (TYPICALLY EVERY 1-2 MONTHS EXCEPT THIS MONTH WHERE IT HAPPENED TWO DAYS IN A ROW).WHILE I DO NOT KNOW WHAT THE CAUSE OF THIS PROBLEM IS, THERE ARE DOZENS OF REPORTS FROM OTHERS REPORTING A SIMILAR PROBLEM, SOME OF WHICH THEY THOUGHT WAS RELATED TO A PROBLEM WITH THE DIFFERENTIAL PRESSURE FEEDBACK SENSOR (DPFE) AT FAULT SOME OF TIME, AND INCORRECTLY MEASURING EXHAUST GAS RE-CIRCULATION (EGR) PRESSURE (REPAIR PAL WEBSIE FOR EXAMPLE). THE WEB IS FULL OF THESE COMPLAINTS BUT WHEN WE TOOK THE CAR TO FORD, THEY CLAIM THAT THIS HAS NEVER BEEN REPORTED BEFORE. THEY TOOK THE CAR AND DROVE IT FOR A FEW MILES, DIDN'T HAVE THE PROBLEM AND SO SAID THERE WERE NO PROBLEMS. I DON'T WANT TO LET MY DAUGHTER DRIVE THE CARE ANYMORE BECAUSE I AM WORRIED OF HER HAVING AN ACCIDENT IF SHE IS DRIVING ON THE HIGHWAY AND SUDDENLY THE CAR STOPS. INTERESTINGLY, THIS PROBLEM SEEMS TO BE OCCURRING IN FORD FUSIONS OF MULTIPLE MODEL YEARS SUGGESTING THAT THERE IS A DEFECT IN DESIGN, PARTICULARLY SINCE SOME OF THE OCCURRENCES ARE BEING REPORTED IN NEWER MODEL YEARS.

NHTSA ODI 11269372

VEHICLE STALLS OUT COMPLETELY AND STOPS RUNNING WHEN ENCOUNTERING STOPS OR LOW RPM'S.

NHTSA ODI 11221246

CAR WILL STALL OUT AND GETS NO POWER PERIODICALLY. SOMETIMES THIS HAPPENS IN HEAVY TRAFFIC, ON INTERSTATE, ETC. EXTREMELY DANGEROUS SITUATION AND SEVERAL PEOPLE HAVE HAD SIMILAR PROBLEM WITH THIS CAR. WILL NOT SHOW A CODE WHEN TAKEN TO REPAIR SHOP. HAVE ALREADY HAD THROTTLE BODY REPLACED, FRONT O2 SENSOR. CAR ONLY HAS 62,000 MILES ON IT.

NHTSA ODI 11210347

TAKATA RECALL AS OF TODAY MAY 10,2019 WE HAVE NOT RECIEVED ANY RECALL ORDER FOR AIR BAGS SYSTEM.ALSO OUR CAR IS LOOSING POWER WHILE DRIVING IT.TO A COMPLETE STALL. THIS IS BE ADDRESS WITH OUR MECHANIC, SEVERAL ATTEMPTS TO REPAIR.ISSUES CONTINUES

NHTSA ODI 11206786

I WAS GOING 55 MILES AN HOUR ON BUSY STREET IN FLORIDA, ALL OF SUDDEN CAR WAS GETTING NO GAS, HAD TO PULL OVER, SHUT OFF CAR AND RESTART, THIS HAS HAPPENED TWICE, VERY SPURATIC, VERY DANGEROUS, HAD IT TOWED TO EXECUTIVE AUTO, THEY COULD NOT FIND ANYTHING, AND COULD NOT GET IT TO FAIL AGAIN. DO NOT TRUST IT

NHTSA ODI 11191069

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WAYNE FORD (444 US-46, WAYNE, NJ 07470, (973) 256-8800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11164240

MOTOR STARTS SPUTTERING AND THEN DIES, I STOP, THEN I START IT UP AND ITS FINE -FOR A WHILE.

NHTSA ODI 11163776

VEHICLE WOULDN'T START AND GOT TOWED TO THE DEALERSHIP. AFTER INSPECTION THEY FOUND THE FUEL PUMP UNIT HOUSING CRACKED AND ELECTRICALLY SHORTED, BLOWING THE FUSE. BOTH THE FUEL PUMP AND THE FUSE NEEDED REPLACED. CAR HAS 87K MILES. THIS COULD HAVE FAILED ANYWHERE ON THE ROAD

NHTSA ODI 11129486

UPON ACCELERATING FROM A ROLLING STOP, THE CAR WILL SPUTTER AND STALL OUT INFREQUENTLY. THE BATTERY AND ALTENATOR HAVE BEEN TESTED AT DIFFERENT PLACES AND ALL HAVE PASSED THE TESTS.

NHTSA ODI 11113135

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC) WAS CALLED AND INFORMED THE CONTACT OF CUSTOMER SATISFACTION PROGRAM NUMBER: 16B38 (POWERTRAIN CONTROL MODULE REPROGRAMMING AND CANISTER PURGE VALVE INSPECTION). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT APPLICABLE TO THE PROGRAM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR RECALLS BEING ISSUED. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,015.

NHTSA ODI 11111509

4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.

NHTSA ODI 11088984

JUST HAD RECALL # 16B38 DONE 1/24/18. DRIVING MY HUSBAND TO WORK AND MY ENGINE LIGHT CAME ON, TOOK IT TO HAVE SCAN DONE AND IT'S MY GAS TANK OR CAP? THE TECH TOLD ME MY TANK IS NOT BREATHING, NEITHER AM I. NOT A HAPPY CAMPER. THERE IS CURRENTLY A RECALL ON THE AIR BAGS, # 17S01. THAT'S ALL I NEED TO HAVE AN AIR BAG GO OFF AND KILL EVERYONE IN THE CAR. THERE IS ALSO A RECALL # 15S18 THE STEERING. I WOULD REALLY APPRECIATE IT IF YOU COULD GET THESE RECALL'S TAKEN CARE OF AND RE DO THE RECALL # 16B38. SOMETHING WENT WRONG. THE CAR IS IN MICHIGAN, SO WE NEED A FORD DEALER IN MICHIGAN. PLEASE EMAIL ME OR CALL ME AS SOON AS YOU CAN GET THIS SET UP. ALSO JUST REPLACED FRONT AND REAR BRAKES, ROTORS. THEN TURNED AROUND GOT NEW TIRES AND WAS TOLD I NEEDED A FRONT END ALIGNMENT, DONE IT. LOVE MY CAR BUT HATE THE COST TO FIX, FORD IS EXPENSIVE. THANK YOU

NHTSA ODI 11073916

IN APRIL 2017 I HAD A RECALL ON THROTTLE BODY. I QUICKLY TOOK THE CAR TO DEALER FOR REPAIR. ON 6/21/17 I WAS DRIVING AND THE CAR SUDDENLY DIED AND WOULD NOT START. AFTER HAVING CAR TOWED TO DEALER I AGAIN HAD THROTTLE BODY AND MOTOR ASSEMBLY REPLACED

NHTSA ODI 11000936

DRIVING ON 6 LANE DIVIDED HIGHWAY DURING MORNING RUSH HOUR TRAFFIC AT ABOUT 30 MPH WHEN I LOST POWER TO THE VEHICLE AND WRENCH LIGHT CAME ON. GOT PUSHED TO THE DEALER THAT WAS A BLOCK AWAY. THE DEALER SAID THEY DID THEIR $129 TEST - NO FAULTS AND MY CAR WAS READY TO DRIVE HOME. I WASN'T GOING TO LEAVE UNTIL IT WAS SAFE TO DRIVE. THERE WAS ANOTHER $129 TEST THAT THEY COULD DO. THIS TEST DIDN'T FIND ANYTHING BUT WHEN THE TECH WAS DRIVING IT STALLED ON HIM. THEY REPLACED THE PURGE VALVE ( FOR FREE, WASN'T CHARGED FOR EITHER TEST) BUT HE HOPED THAT THIS FIXED THE PROBLEM. TWO DAYS LATER, HAD THE SAME PROBLEM ON ANOTHER 6 LANE DIVIDED HIGHWAY GOING ABOUT 30 MPH AND WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME. I LET THE VEHICLE SIT FOR ABOUT 5 MINUTES AND IT WAS ROUGH STARTING BUT GOT BACK TO THE DEALERSHIP. IT'S BEEN AT THE DEALERSHIP FOR OVER 24 HOURS AND THEY ARE "SCRATCHING" THEIR HEADS TO DETERMINE WHAT IS WRONG.

NHTSA ODI 10984905

PLEASE REFER TO ATTACHED FILES.

NHTSA ODI 10957891