What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!

NHTSA ODI 11725444

Lost power steering while turning into driveway causing impact with light pole.

NHTSA ODI 11630255

Power steering went out and made me crash . Prior owner got it fixed but still didn’t fix issue

NHTSA ODI 11592917

I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. I also hit my head on the driver side window and felt very dizzy for a while afterwards. Because I was so in shock and scared, I wasn’t able to drive the car home for hours, so I pulled onto the side of the road and called my family to let them know what happened. When I purchased the vehicle I wasn’t informed of any issues with the model. Both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. There is no active unrepaired recall because the car was brought in before and worked on by Ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. However, the issue is still ongoing. It is not fixed at all. I purchased this car last year, and if I would’ve known this would happen or that the car had so many issues I never would’ve bought it. I’ve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when I take it in to ford dealerships they state that the “extended warranty is expired” and that they can’t do anything about the vehicle needing a recall. I almost lost my life, I have a car that I cannot drive and have not been able to drive ever since the incident occurred. Why am I being punished because my car has been refused to be repaired, and because Ford has refused to provide me any reimbursement for the problem? To whoever reads this, thank you so much for taking the time to read and help me with this problem, as my vehicle is how I’m able to ensure survival and I’ve been struggling to survive without any type of vehicle.

NHTSA ODI 11569101

The power steering will go out and will make the wheel lock up

NHTSA ODI 11548461

The owns contact owns a 2012 Ford Fusion. The contact stated that their daughter was driving approximately 55 mph when the steering wheel began jerking and shaking. While slowing down to make a right turn when the power steering suddenly failed causing them to crash into a guardrail. The air bags did not deploy. The vehicle was towed due to the power steering failing and being too difficult to drive. The driver did not receive any injuries or medical attention. A police report was not filed. The vehicle was taken to a certified mechanic who installed a power steering and performed a computer flash. The failure persisted after the repair and had begun to do so more consistently. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The approximate failure mileage was 140,000.

NHTSA ODI 11514580

The braking system failed. Yes it’s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children’s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It’s not only putting my children’s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

NHTSA ODI 11505904

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

NHTSA ODI 11494808

The contact stated their sister owns a 2012 Ford Fusion. The contact stated that their sister was driving approximately 45 mph when the steering wheel suddenly locked and failed to turn left or right. The driver then veered off to the side of the road where due to the lack of steering, the vehicle crashed into a tree stump. No air bags deployed. The driver did not have injuries or need medical attention. No police report was filed. The vehicle was towed to the dealer who then informed the contact that the failure related to Customer Satisfaction Program 15N01 (Steering) which was under NHTSA Campaign Number: 15V340000 (Steering) however the customer satisfaction program had since expired. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 219,000.

NHTSA ODI 11493804

Power Steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle In backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

NHTSA ODI 11492943

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem

NHTSA ODI 11427565

POWER STEERING WENT OUT DOING ABOUT 49MPH ON A BUSY HIGHWAY. CAUSING ME TO BE REAR ENDED. THE OTHER CAR LEFT THE SCENE OF THE ACCIDENT. STILL NO POWER STEERING FLUID FINE. EXACT ISSUES AS ALL THE OTHER 2012 RECALLED FORD FUSIONS BUT NOT MINE

NHTSA ODI 11413659

I WAS DRIVING MY 2012 FORD FUSION SEL DOWN A STREET ON OCTOBER 4TH 2020 NEAR WHERE I LIVE AND THIS ALARM STARTED GOING OFF AND IT ALERTED ME THE POWER STEERING ASSIST FAULT AND I LOST MY STEERING AND HIT A CURB. LUCKILY I DIDN'T DO ANYMORE DAMAGE OR HIT SOMEONE. I DRUG IT HOME AND HAD A WRECKER PICK IT UP TO TAKE IT TO THE NEAREST FORD DEALERSHIP. THEY DIAGNOSED IT AS A FAULTY STEERING BOX OR RACK AND PINION, IT ALL NEEDS TO BE REPLACED TO THE TUNE OF 1868.00. THE FORD DEALERSHIP FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, MAYBE BY MISTAKE SEEMS HOW IT'S THE SAME PART THAT FORD KNEW WAS CAUSING PROBLEMS. IT'S JUST A GOOD THING THAT I DIDN'T HIT SOMEONE AND KILL THEM WITH FORD KNOWING THIS WAS A ISSUE WITH THESE CARS AND DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. TRYING TO FORK OVER 1800 IN A TIME LIKE THIS IS VERY TOUGH AND I HOPE YOU CAN MAKE IT RIGHT WITH ALL INVOLVED. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11362901

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH WHEN ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING SUDDENLY FAILED. THE CONTACT CRASHED INTO A POLE ON A CORNER NEARBY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE CONTACT CONTACTED THE DEALER (MTN. VIEW FORD 301 E 20TH ST, CHATTANOOGA, TN 37408; (423) 756-1331) WHO INFORMED THAT THERE WAS NO RECALL OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

NHTSA ODI 11360218

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT TWO YEARS AGO, WHILE DRIVING, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE AN UNKNOWN FORD DEALER IN MILWAUKEE, WI, WHERE THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE RECURRED TWO YEARS LATER, WHILE HIS WIFE WAS DRIVING, AND CAUSED THE VEHICLE TO HIT A GUARD RAIL AND CRASHED INTO A DITCH. THERE WAS NO WARNING. THE AIR BAG DID NOT DEPLOY. THERE WAS NO POLICE REPORT AND NO REPORT OF ANY INJURY. THE VEHICLE WAS DAMAGED BUT WAS NOT TOWED. THE CONTACT MET HIS WIFE AT THE SCENE AND DROVE THE VEHICLE TO THE GORDIE BOUCHER FORD OF MENOMONEE FALLS DEALER, LOCATED AT: N88W14300 MAIN ST, MENOMONEE FALLS, WI 53051 WHERE THE TECHNICIAN STATED THAT THE RECALL, NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), DID NOT APPLY TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THE WARRANTY EXPIRED, THE VEHICLE WAS OVER 150,000. THE VEHICLE WAS NOT REPAIRED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 130.

NHTSA ODI 11355360

I RECEIVED A NOTICE INFORMING ME OF A RECALL ON MY POWER STEERING SYSTEM VIA MAIL. I TOOK MY CAR TO FORD AND THEY CLAIMED TO "RESET" THE POWER STEERING SYSTEM. A YEAR LATER I WAS DRIVING HOME IN THE MIDDLE OF THE NIGHT WHEN I SMELLED SOMETHING SIMILAR TO "BURNING RUBBER" COMING THROUGH MY AIR VENTS. SMOKE THEN BEGAN TO COME FROM THE HOOD OF MY CAR AS IT SLOWED DOWN ON ITS OWN. I QUICKLY PULLED OVER INTO THE NEAREST PARKING LOT AND WALKED A SAFE DISTANCE AWAY AFTER SEEING A TROUBLING AMOUNT OF SMOKE COMING FROM THE HOOD. I TOOK MY CAR TO AN AUTO REPAIR SHOP TO FIND THAT THE POWER STEERING SYSTEM HAD SHUT DOWN AND CAUSED MY ALTERNATOR TO FAIL. I TOOK THE CAR BACK TO FORD. THEY TOLD ME THAT ALTHOUGH THERE WAS A RECALL ON MY CAR, FORD WAS REFUSING TO PAY FOR IT BECAUSE OF HOW OLD THE CAR WAS. MY CAR IS A 2012 FORD FUSION AND IT IS INCLUDED IN THE RANGE OF CARS ELIGIBLE FOR THE REPLACEMENT. THEY ALSO FAILED TO GIVE ME THIS INFORMATION THE YEAR BEFORE.

NHTSA ODI 11319964

THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR BEFORE SLOWING DOWN EVEN WHEN ACCELERATING AT SLOW SPEEDS. THEY'RE VERY SPONGES WHEN MAKING STOPS AND ALMOST NON EXISTENT AFTER HITTING A BUMP IN THE ROAD.

NHTSA ODI 11317640

DRIVING DOWN THE HIGHWAY IN MY 2012 FORD FUSION AT 55 MILES AN HOUR ON HWY 10 AND THE CAR SUDDENLY JERKED TO THE RIGHT AND LOST POWER STEERING HAD TO DITCH IT BECAUSE I WAS UNABLE TO STEER IT OFF THE ROAD SAFELY. I WAS VERY UPSET BECAUSE I HAD MY GRAND DAUGHTER IN THE VEHICLE WITH ME AND IT SCARED US BOTH.

NHTSA ODI 11243725

I WAS DRIVING AND MY POWER STEERING WENT OUT I ALMOST LOST CONTROL IT IS STILL OUT AND EVERY PART STORE I GO TO SHOWS ME THERE IS A RECALL AND ITS HURTING ME TO DRIVE BUT THIS IS THE ONLY TRANSPORTATION I HAVE FOR ME AND MY KIDS I CALLED FORD TO FIX THIS BUT THEY WOULD NOT AND ITS GOING TO COST ME $2,000 TO HAVE IT REPAIRED THE MONEY THAT I DON'T HAVE

NHTSA ODI 11243250

MY WIFE WAS DRIVING THIS VEHICLE TURNING A CURB. THE POWER STEERING FAILED CAUSING MY WIFE TO HIT THE CURB CAUSING SIGNIFICANT SUSPENSION AND BODY DAMAGE TO MY VEHICLE. THERE IS A RECALL ON THE 2012 FORD FUSION FOR THIS MATTER BUT FORD CLAIMS THAT MY VIN# IS NOT INCLUDED. PLEASE INVESTIGATE BECAUSE SOMEONE COULD LOSE THEIR LIFE IN THE NEXT INCIDENT.

NHTSA ODI 11221061

HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS

NHTSA ODI 11210722

POWER STEERING RECALL- MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. THIS WAS RECENTLY FIXED BY THE RECALL IN AUG 2017, AND IT WENT OUT AGAIN. HE NEARLY WAS HIT DUE TO THE CAR VEERING WHEN HE WAS DRIVING. THIS NEEDS ADDRESSED AND FIXED AGAIN!! HE CANNOT AFFORD TO PAY $1500+ TO GET THIS FIXED AGAIN!

NHTSA ODI 11208195

DRIVING ON HIGHWAY AND MSG POPPED UP AND SAID SERVICE POWERTRAC AND SERVICE POWER STEERING NOW. STEERING WHEEL LOCKED UP AND BECAME HARD TO TURN.

NHTSA ODI 11202589

ON THE EVENING OF DEC 29TH, UPON TURNING MY CAR ON WHILE AWAY ON A TRIP TO MORIN HEIGHTS (QUEBEC, CANADA), A "POWER STEERING FAULT" FLASHED ON MY DASH, AND I WAS UNABLE TO TURN MY STEERING WHEEL. NEIGHBOURS IN THE COTTAGE TOLD ME TO DRIVE TO A GAS STATION 1 MILE AWAY WITH MY BLINKERS ON, AND ASK FOR POWER STEERING FLUID. I BARELY MADE IT HALF A MILE OUT OF THE MORIN HEIGHTS VILLAGE, WHEN I GOT STUCK MAKING A SHARP RIGHT TURN FROM RUE ALLEN TO RUE BENNETT TO GET TO ESSO (723 CHEMIN DU VILLAGE, MORIN-HEIGHTS, QC). MY STEERING WHEEL WOULD NOT TURN RIGHT, AND I DANGEROUSLY ENDED UP IN THE LANE FACING OPPOSITE TRAFFIC. I TRIED TO TURN IT LEFT AND CONTINUE GOING STRAIGHT, BUT GOT STUCK IN THE MIDDLE OF THE INTERSECTION. CARS NEARLY HIT ME AND EVERYONE WAS HONKING AT ME. A STRANGER PULLED OVER NEXT TO ME AND USED MANUAL FORCE ON THE STEERING WHEEL TO STEER MY CAR BACK AROUND, AND DROVE IT TO THE ESSO HALF A MILE AWAY. I BOUGHT POWER STEERING FLUID, ONLY TO DISCOVER THERE WAS NO COMPARTMENT TO PUT IT INTO, AND LEARNT THAT THIS IS AN INTERMITTENT ELECTRICAL PROBLEM. WE PARKED MY CAR AT THE GAS STATION AND DEBATED HOW LONG I'LL LEAVE IT THERE FOR, HOW I'LL DRIVE BACK TO NY 480 MILES AWAY, HOW I AM GOING TO RESOLVE THIS MEANWHILE IT'S -15 DEGREES CELSIUS OUTSIDE AND I'M GETTING FROSTBITTEN. AFTER TURNING THE CAR BACK ON, THE "POWER STEER FAULT" WARNING DISAPPEARED AND MY STEERING WHEEL WAS BACK TO NORMAL. NEXT DAY ALL SERVICE SHOPS WERE CLOSED (SUNDAY), AND MONDAY WAS NEW YEARS HOLIDAY. I WAS NERVOUS ABOUT DRIVING THIS UNSAFE VEHICLE IN THE MIDDLE OF THE CHRISTMAS/NEW YEAR HOLIDAYS BACK TO NY, BUT HAD NO OTHER CHOICE. I AM ABSOLUTELY MORTIFIED THAT AFTER SO MANY COMPLAINTS TO FORD CORPORATE ABOUT MY AIRBAG REPLACEMENT, THIS HAD TO HAPPEN. I DEMAND A REPLACEMENT VEHICLE AND FOR SOMEONE TO REACH OUT AND DO SOMETHING ABOUT THESE RECALLS THAT ARE ISSUED, YET NO ACTION BEING TAKEN.

NHTSA ODI 11164443

LOST OF POWER STEERING

NHTSA ODI 11162206