Home · 2012 Ford Fusion Hev · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
3 of 2,604 complaints match · Fuel system · crash/fire/injury only · clear filters
IN APRIL 2017 I HAD A RECALL ON THROTTLE BODY. I QUICKLY TOOK THE CAR TO DEALER FOR REPAIR. ON 6/21/17 I WAS DRIVING AND THE CAR SUDDENLY DIED AND WOULD NOT START. AFTER HAVING CAR TOWED TO DEALER I AGAIN HAD THROTTLE BODY AND MOTOR ASSEMBLY REPLACED
NHTSA ODI 11000936
ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649303. *DSY *TR
NHTSA ODI 10649298
ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649298. *DSY *TR
NHTSA ODI 10649303
Working with the data? Download all 2,604 complaints as CSV · fetched from NHTSA July 19, 2026