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What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,604)Crash / fire / injury (129)Steering (1,503)Airbags (436)Electrical system (174)Transmission & drivetrain (162)Brakes (127)Engine (119)Body & structure (101)Electronic Stability Control (esc) (90)Speed control (87)Fuel system (67)

7 of 2,604 complaints match · Electronic Stability Control (esc) · crash/fire/injury only · clear filters

May 29, 2019SteeringAirbagsElectronic Stability Control (esc)Crash

HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS

NHTSA ODI 11210722

Apr 19, 2019SteeringTransmission & drivetrainElectronic Stability Control (esc)Crash

DRIVING ON HIGHWAY AND MSG POPPED UP AND SAID SERVICE POWERTRAC AND SERVICE POWER STEERING NOW. STEERING WHEEL LOCKED UP AND BECAME HARD TO TURN.

NHTSA ODI 11202589

Dec 4, 2018SteeringElectronic Stability Control (esc)Crash

FOR NO REASON I GOT TWO WARNINGS WHEN DRIVING STABILIZE AND POWER STEERING. AT THE TIME MY MOM WAS DRIVING. SHE COULDN'T TURN AS WE WERE TURNING A CORNER AND ENDED UP IN A DITCH! FROM WHAT I SEE THIS IS A PROBLEM WITH A LOT OF OTHER FORD FUSIONS! AND THIS ISN'T RECALLED? THESES SHOULDN'T BE GOING OUT ALREADY? MY VEHICLE HAS 60K MILES! WE COULD HAVE DIED!

NHTSA ODI 11156007

Jul 20, 2018Electrical systemSpeed controlElectronic Stability Control (esc)Crash

MY CAR TAKES ABOUT 2 MINS TO START. THE GAS ACCELERATION GOES FROM NORMAL TO SLOW WHEN I'M DRIVING. I GO INTO REVERSE AND MY CAR STALLS AND JERKS REALLY HARD. WHEN I'M AT A STOPLIGHT OR A STOP SIGN MY CAR WILL ACT LIKE IT'S LOSING POWER AND THE WHOLE CAR SHAKES. THE LIGHTS ON THE DASH COME ON THEN DISAPPEAR DAYS LATER WITH NEW LIGHTS ON SUCH AS CHECK ENGINE DOORS OPEN ECT. THERE ARE TIMES I WILL BE DRIVING AND MY CAR WILL SLOW DOWN ON ITS OWN LIKE I HIT MY BREAKS. WHEN I WAS BACKING UP GOING IN REVERSE THE CAR JERKED AND I HIT SOMEONE HOWEVER IT WAS IN A PARKING LOT. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. WHEN I PUT THE CAR BACK IN DRIVE AFTER I HAD IT IN REVERSE FROM BACKING UP I BACKED UP AGAIN THERE HAS TO BE SOMETHING WRONG WITHIN THE CAR ITSELF. I'M WORRIED ABOUT MY SAFETY AS WELL AS OTHERS. THE MALFUNCTIONING OF THE CAR HAS BEEN GOING ON SINCE ABOUT A MONTH AFTER I GOT IT AND IT'S BEEN ALMOST 2 MONTHS SINCE IT'S BEENIN MY POSSESSION.

NHTSA ODI 11112602

Nov 30, 2017SteeringElectronic Stability Control (esc)Crash

POWER STEERING FAILED AND THE CAR LEFT THE HIGHWAY AND BOTH FRONT TIRES BLEW OUT AND DAMAGE TO THE WHEEL AND UNDERCARRAIGE WAS APPARENT.

NHTSA ODI 11051606

Nov 7, 2017AirbagsWheelsElectronic Stability Control (esc)Crash1 injury

"TAKATA RECALL" I RECEIVED THE NOTIFICATION CONCERNING THE AIRBAG RECALL IN THE MAIL THE DAY BEFORE THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND WAS EVENTUALLY CONSIDERED TO BE A TOTAL LOSS. THE AIRBAG IN THE DRIVERS SIDE DID DEPLOY AND PIECES OF WHAT I THOUGHT WERE GLASS WERE EMBEDDED IN MY SKIN ON MY LEFT HAND THOUGH THERE WASN'T ANY GLASS IN THAT AREA THAT SEEMED TO BE LOOSE. I ALSO NOTICED THAT THE AIRBAG CONTINUED TO BURN FOR AN EXTREMELY LONG TIME. THE ACCIDENT OCCURRED AND AFTER ALL PARTIES WERE EVALUATED AND THE ROAD WAS CLEARED A BIT, THE TOW TRUCK ARRIVED AND THE STEERING COLUMN STILL HAD SMOKE COMING FROM THE AIRBAG REGION WHICH THE PARAMEDIC MENTIONED SEEMED TO BE LONGER THAT USUAL FOR IT TO STILL BE SMOKING. THIS ACCIDENT OCCURRED WHILE ,Y VEHICLE WAS IN MOTION AND HIT A STOPPED CAR WHICH THEN HIT ANOTHER VEHICLE ON A CITY STREET WHILE DRIVING IN THE FORWARDS POSITION.

NHTSA ODI 11044024

Dec 27, 2013SteeringElectrical systemTiresElectronic Stability Control (esc)Crash

I WAS TURNING ONTO THE STREET AT ABOUT 25 MPH AND AS I APPROACHED MY HOME, THE ADVANCE TRAC SYSTEM LIGHT CAME ON AND THEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. STEERING WHEEL LOCKED UP AS I TRIED TO TURN INTO THE DRIVEWAY AND I RAN OVER THE CABLE BOX ON THE CURB BECAUSE IT WAS HARD TO TURN AT THAT POINT. PRIOR TO THIS INCIDENT, THERE WERE PROBLEMS WITH AIR PRESSURE IN THE TIRES AT LEAST THREE TIMES. LIGHT CONTINUALLY CAME ON INDICATING LOW TIRE PRESSURE. CAR WAS PURCHASED ON NOVEMBER 2, 2013. DEALERSHIP OFFERED THE EXTENDED WARRANTY, WE SIGNED PAPERS FOR IT. WHEN IT CAME TIME TO USE IT, THE WARRANTY WAS NOT THERE. WE DIDN'T SIGN ANY CANCELLATION PAPERS FOR IT. NOW WE HAVE TO DEAL WITH A BOGUS DEALERSHIP/FINANCE COMPANY AND PAY FOR A PART THAT MAY OR MAY NOT BE NEEDED. *TR

NHTSA ODI 10557384

Working with the data? Download all 2,604 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Ford Fusion Hev verdict →