What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

DRIVER SEAT, HEATER GOT SUPER HOT TO THE POINT OF BURNING A FEW TIME, THEN STOPPED WORKING ALTOGETHER BY 68K MILES. BRAKES, RIGHT SIDE FRONT COMPLETELY WORE THRU OUTSIDE PAD ONLY BY 48K MILES, RIGHT REAR DID SAME THING BY 70K. IN BOTH INSTANCES ONLY ONE PAD WAS SHOT. WHY ONLY ONE PAD WEARING TO BACKING PLATE, LOOKS LIKE PADS NOT RELEASING. ELECTRICAL, ALL WINDOWS, INCLUDING MOON ROOF, OPEN BY THEMSELVES WHILE NOWHERE NEAR CAR AND IT'S LOCKED.

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I WENT IN FOR A ROUTINE OIL CHANGE AND CAR CHECK UP. THEY TOLD ME THERE IS BRAKE FLUID LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER AND IT RUSTED. BACK BRAKES AND ROTORS NEEDED, FLUSHING SYSTEM $1400? THEY SAID I WAS LUCKY CAUSE THEY COULD GIVE OUT AT ANYTIME CAUSING A FATAL ACCIDENT.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT THAT WHILE REVERSING AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE VEHICLE WAS AT AN INCLINE AND SHE CONTINUED TO DEPRESS THE BRAKE PEDAL BUT IT TRAVELED TO THE FLOORBOARD. AS A RESULT, THE CONTACT TURNED VIOLENTLY TO THE RIGHT IN ORDER TO AVOID CRASHING INTO THE NEIGHBORS HOUSE AND CRASHED INTO A FENCE ON THE DRIVERS SIDE. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNDETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED TO ENGAGE. ON ONE OCCASION, THE CONTACT REVERSED FROM THE DRIVE WAY AND THE BRAKE PEDAL STUCK TO THE FLOOR BOARD CAUSING THE CONTACT TO CRASH INTO A FENCE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE GEAR SHIFTER INTO DRIVE, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL. THE PEDAL FAILED TO DEPRESS AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

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WHEN TRYING TO START THE CAR FROM PARK ALL WARNING LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. FORD SELF SYSTEM CHECK VIA DASH CLUSTER WILL SHOW BRAKE AND HYBRID ELECTRIC CHARGING SYSTEM PROBLEMS BUT WILL RESET ITSELF AFTER NEXT KEY CYCLE. NOT ABLE TO FIND CODES FOR PROBLEM. OWNED CAR APPROX 8 MONTHS, EXPERIENCED PROBLEM 4 TIMES ALL WITHIN 1 MONTH.

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TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE VEHICLE WAS REPAIRED UNDER FORD'S CUSTOMER SATISFACTION THAT WAS RELATED TO NHTSA ACTION NUMBER: PE14030 (STEERING). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE SYSTEM WARNING, ADVANCED TAC, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, WHEN THE VEHICLE WAS PLACED IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE INTO ONCOMING TRAFFIC AND NEARLY CAUSED A CRASH. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC, HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE DRUM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,800.

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2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED SHE COMPLAINED TO THE DEALER ABOUT A CLICKING SOUND. AFTER SHE STARTED THE VEHICLE, PUT IT IN GEAR, WITH HER FOOT ON THE BRAKE, THE SOUND COULD BE HEARD. AT THAT TIME, IT WAS SPORADIC. EACH TIME SHE VISITED THE DEALER, THEY WERE UNABLE TO FIND ANYTHING WRONG. *JB

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WHAT FEELS LIKE IS BRAKES STICKING. 1ST NOTICED WHEN BACKING OUT OF DRIVEWAY ONE MORNING. I PUT CAR IN REVERSE IT WOULDN'T MOVE WITHOUT ACCELERATION. ON GOOD DAYS IT MOVES ON IT'S OWN. WHEN IT'S ACTING UP AND I LET OFF ACCELERATION, CAR STOPS ITSELF ABRUPTLY WITHOUT APPLYING BRAKE. EARLY THIS WEEK ME AND MY SON WERE STOPPED AT DRIVE THRU WINDOW (THANK GOD NOT AT A STOP LIGHT). WHEN I WENT TO ACCELERATE TO LEAVE, MY CAR WOULDN'T MOVE. EMBARRASSED I ACCELERATED HARDER AND FINALLY GOT IT MOVING BUT IT SOUNDED LIKE BRAKES WERE STICKING, I COULDN'T GO OVER 15 MPH, CAR WOULDN'T SHIFT WAS AT 3 RPM, AND ANY TIME I LET OFF GAS PEDAL THE CAR ABRUPTLY STOPPED DEAD IN TRACKS. TERRIFIED I DROVE CAR A FEW BLOCKS TO MY DAD AND AS I WAS PULLING INTO DRIVEWAY THEY FREED UP. WHEN THIS HAPPENS MY BRAKES GET REAL STIFF (HARD TO PRESS) HE COULD FEEL THE HEAT ROLLING OFF FRONT TIRES AND THEY SMELLED REALLY HOT. TOOK TO 3 DIFFERENT DEALERSHIPS AND NONE CAN FIND A CAUSE BECAUSE THE BRAKES AREN'T ACTING UP AT THAT POINT IN TIME. THEY NEED TO SEE IT IN ACTION BEFORE THEY CAN GET AN IDEA. SO HERE I AM 2 MONTHS NOW STILL DRIVING LIKE THIS. THIS HAPPENS AT LEAST ONCE A WEEK. COMES AND GOES. TODAY I HAD PCM UPDATED AND POWERTRAIN REPLACED AND AFTER THAT WHEN THE MECHANIC GOT IN CAR TO MOVE IT, IT DIDN'T WANT TO MOVE. HE DESCRIBED IT AS IT WAS LIKE HAVING NO POWER. THEY HOOKED IT UP AND IT SHOWED POWER TRAIN. SO THEY REPLACED IT. HE DON'T THINK IT WAS MY BRAKES DOING THIS BUT YET THE OTHER DEALERSHIP SAID YOU CAN CLEARLY SEE WHERE MY FRONT BRAKES HAVE BEEN REALLY HOT. I'M HOPING SOMEHOW THE UPDATE FIXED IT. TIME WILL TELL

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT TOOK THE VEHICLE IN TO THE DEALER FOR A CHECK-UP AND IT WAS FOUND THAT THE REAR PASSENGER SIDE OF THE BRAKE PADS WERE METAL ON METAL. THE BRAKE PADS WERE REPLACED; HOWEVER, 5,000 MILES LATER, THE BRAKES STARTED TO MAKE A GRINDING SOUND AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND IT WAS DETERMINED THAT THE BRAKES NEEDED TO BE REPLACED AGAIN. THE DEALER STATED THAT THE FAILURE OCCURRED BECAUSE OF THE SNOW, BUT THE CONTACT STATED THE SAME FAILURE OCCURRED WHILE IN FLORIDA WITH NICE WEATHER. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS INFORMED THAT THIS WAS NORMAL WEAR FOR THE BRAKE PADS. THE CONTACT STATED THAT THE MANUFACTURER REFUSED TO REPAIR THE VEHICLE. EACH BRAKE CHANGE LASTED LESS THEN 14,000 MILES. THE FAILURE MILEAGE WAS 55,233.

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THIS IS 3RD OF 3 COMPLAINTS BECAUSE CAR WAS TAKEN TO DEALER THREE TIMES FOR THREE INCIDENTS WITH SAME SYMPTOMS. (I DON'T RECALL THE TEMPERATURE. WUNDERGROUND.COM RECORDED 10 DEG F AS THE LOW.) AS WITH THE FIRST INCIDENT ON FEB 16, THE FOLLOWING OCCURRED: STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. MADE TWO SUCCESSFUL STOPS. DROVE 3/8 MILE FROM LAST STOP WHILE TRAVELING AT 30 MPH. SLOWED TO MAKE RIGHT TURN ON DESIRED STREET BECAUSE TRAFFIC LIGHT WAS GREEN. WHILE TURNING BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE, STABILITY CONTROL AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED. VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. LOSS OF ALL POWER ASSISTANCE FOR STOPPING. BUT WAS EASIER TO STOP SINCE REPAIR FROM PREVIOUS REPAIRS ON 2/16/15 AND 2/23/15. DEALER RECORDED ABS SYSTEM TEST AND DIAGNOSTIC PINPOINT TEST FOR THE THIRD TIME, CONTACTED HOTLINE ID 108388128, FOR ABNORMAL DIAGNOSTIC PINPOINT TESTING, CONNECTOR ACCESS, C135 AND C1602, PERFORMING ABS BLEEDING AND CALIBRATION TWICE, WITH ABNORMAL CIRCUIT TESTING, LOAD TEST WHILE MEASURING VOLTAGE DROP ACROSS CIRCUITS CCA22 AND VCA22, PER HOTLINE, BOTH ELEMENTS ARE BRIGHT WITH NO MEASURED VOLTAGE DROP, ALSO ABNORMAL ROAD TESTING AND VERIFICATION DUE TO INTERMITTENT CONCERNS, BEFORE AND AFTER REPAIRS, REPLACED THE ABS CONTROL MODULE, PERFORMED PROGRAMMABLE MODULE INSTALLATION AND CALIBRATION AGAIN, PPT, P8, ROAD TEST, VERIFIED REPAIRS. CURRENTLY, WITH 28673 MILES ON MARCH 21, THE VEHICLE HAS PERFORMED FLAWLESSLY SINCE THIS 3RD OF 3 SERVICE VISITS. *TR

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TEMPERATURE WAS -3 DEG F. STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. MADE TWO SUCCESSFUL STOPS. DROVE 3/8 MILE FROM LAST STOP WHILE TRAVELING AT 30 MPH. SLOWED TO MAKE RIGHT TURN ON DESIRED STREET BECAUSE TRAFFIC LIGHT WAS GREEN. WHILE TURNING BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED. VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. LOSS OF ALL POWER ASSISTANCE FOR STOPPING. DEALER RECORDED ABS SYSTEM TEST, C0022, ABS PINPOINT TEST P, CIRCUIT TEST, EXCESSIVE RESISTANCE BETWEEN PINS 17 AND 31. AT ABS MODULE CONNECTOR C135, 3.3 OHMS, TRACE, REMOVED AND INSTALLED PCM AND MASTER CYLINDER TO ACCESS AND REPAIR WIRE CIRCUITS CCA22 GREY WITH YELLOW AND VCA22 GREEN WITH BROWN, GREEN CORROSION AT CONNECTOR C1602 PINS 3 AND 4 NEAR THE BRAKE BOOSTER SOLENOID CONNECTOR. *TR

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THIS IS 2ND OF 3 COMPLAINTS BECAUSE THE CAR WAS TAKEN TO THE DEALER THREE TIMES FOR THREE INCIDENTS WITH SAME SYMPTOMS. TEMPERATURE WAS -3 DEG F EXACTLY AS WAS ON THE PREVIOUS COMPLAINT. STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. AFTER TWO SUCCESSFUL STOPS AND WHILE ACCELERATING TO AROUND 15 - 20 MPH, BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE, STABILITY CONTROL AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED (LEFT OFF STABILITY CONTROL WARNING FROM PREVIOUS REPORT). VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. BUT WAS EASIER TO STOP SINCE REPAIR FROM PREVIOUS WEEK ON 2/16/15. DEALER RECORDED ABS SYSTEM TEST, C0022, ABS PINPOINT TEST P, CIRCUIT TEST BRAKE BOOSTER SOLENOID, INTERMITTENT BRAKE BOOSTER SOLENOID OPERATION PER PPT P6, REPLACED THE BRAKE BOOSTER ASSEMBLY PER PPT P7. *TR

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WHEN LEAVING MY DRIVEWAY THE BRAKES FAILED TO FUNCTION PROPERLY AND I ALMOST ROLLED INTO A CAR ON THE STREET. I CAME TO UNDERSTAND THAT THE POWER ASSIST FAILED. BUT THE EXPERIENCE WAS THAT THEY DIDN'T WORK UNTIL THE BRAKE PEDAL WAS NEARLY TO THE FLOOR, AND VERY SOFT. I DROVE SLOWLY FORWARD AND THEY CONTINUED TO NOT WORK. I TURNED OFF THE CAR AND HAD IT TOWED TO A DEALER FOR SERVICE. APPARENTLY WHEN THE SERVICE PEOPLE TURNED ON THE CAR THE BRAKES WORKED AND THEY COULDN'T GET THE PROBLEM TO REPEAT, BUT THE COMPUTER ON THE CAR LOGGED A BRAKE INCIDENT. FORD WOULDN'T DO ANYTHING FOR ME AND TOLD ME TO KEEP DRIVING THE CAR UNTIL IT HAPPENED AGAIN. THEY SAID IF THEY FIXED SOMETHING THEY WOULD GIVE ME A "FALSE SENSE OF SECURITY". IN SEARCHING ONLINE I FOUND THIS IDENTICAL PROBLEM HAD BEEN PART OF A RECALL ON EARLIER MODELS (2010) THAT WAS A SOFTWARE GLITCH. *TR

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TL* THE CONTACT OWNS 2012 FORD FUSION HYBRID. THE CONTACT STATES THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED. THE BRAKE LIGHT ILLUMINATED AFTER THE BRAKES WERE APPLIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED A FAULTY WIRING OF THE ANTI-THEFT SYSTEM. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

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CAR WAS BEING DRIVEN DOWN STEEP DRIVEWAY BY MY 88-YEAR-OLD FATHER. HE SAYS CAR ACCELERATED WITHOUT HIM GIVING IT GAS. HE IS BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON ACCELERATOR. HE ALSO SAYS BRAKES DIDN'T WORK, WHICH IS NOT BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON BRAKE EITHER. CAR LEFT DRIVEWAY, HIT TREE, AND ENDED UP APPROX 200 YARDS DOWN STEEP HILL. BLACK BOX SAYS ROLLING OCCURRED. ONLY PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. NO FRONT AIRBAGS DEPLOYED AND NO DRIVER SIDE CURTAIN AIRBAGS DEPLOYED. INJURIES TO BOTH HIM AND HIS COMPANION RESULTED IN HOSPITALIZATION TO BOTH. *TR

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I WAS DRIVING AT A SPEED OF NO MORE THAN 40 MPH. I WAS ON MY WAY HOME FROM PICKING Y CHILDREN UP FROM SCHOOL WHEN THE POWER STEERING WENT COMPLETELY OUT ON MY CAR. THERE IS A WARNING LIGHT ON IN MY VEHICLE THAT SAYS SERVICE POWER STEERING NOW AND SERVICE ADVANTRAC. THIS IS THE FIRST TIME THIS HAPPENED. I HAD MY TWO YOUNG CHILDREN WITH ME THE TIME IT WENT OUT. THE STEERING BECAME EXTREMELY HARD TO CONTROL HOWEVER NO ACCIDENT OCCURRED. THE BRAKES BECAME HARD TO APPLY. IF I HAD BEEN GOING A FASTER SPEED WHEN IT HAPPENED I FEEL AS THOUGH A WRECK WOULD HAVE OCCURRED. I HAVEN'T TRIED THE RESTART METHOD BECAUSE OF STORMS. THERE IS LESS THAN 70,000 MILES ON MY CAR AND THIS IS MESSED UP. I HAVE READ OTHER COMPLAINTS ABOUT THIS AND I THINK ITS SOMETHING FORD SHOULD ISSUE A RECALL FOR. I HAVE ONLY HAD THIS CAR ABOUT 5 MONTHS. I SHOULD NOT HAVE TO PUT 1500-2000 DOLLARS INTO A REPAIR FOR IT. THANKS FOR INVESTIGATING THIS. *TR

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I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED. *TR

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I BROUGHT MY CAR IN TO THE DEALERS FOR A WARRANTY ISSUE. UPON CHECKING THE VEHICLE, THEY INFORMED ME THE REAR BRAKE PADS WERE WORN TO THE METAL AND WERE DAMAGING THE ROTORS. THEY SUGGESTED IT WAS UNSAFE AS IS AND I SHOULD HAVE THE REAR PADS AND ROTORS REPLACED ASAP. I DRIVE LONG DISTANCES EACH DAY AND USUALLY GET 70-80,000 MILES BEFORE NEEDING THE FRONT PADS REPLACED AND OVER 100,000 MILES BEFORE NEEDING NEW ROTORS REPLACED. I FEEL THERE IS A MAJOR PROBLEM/MALFUNCTION WITH THE REAR BRAKES ON FORD FUSIONS AND THEY SHOULD BE INVESTIGATED AND A SAFETY RECALL ISSUED. *TR

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LEFT FOR WORK THIS MORNING AND FIRST TIME I USED MY RIGHT TURN SIGNAL, THE SIGNAL MADE THAT FAST CLICKING SOUND INDICATING THE VEHICLE HAD A BULB THAT NEEDED TO BE CHANGED. AFTER WORK I STOPPED BY AUTOZONE TO BUY A REPLACEMENT BULB. I REMOVED THE SOCKET FROM THE LENS, AND NOTICED THAT THE BULB IS MELTED INTO THE SOCKET. THE BULB CANNOT BE REMOVED FROM THE SOCKET. I THEN CHECKED THE DRIVERS SIDE REAR TAIL LIGHT BULB, AND THAT BULB IS ALSO MELTED INTO THE SOCKET. I TOOK MY CAR TO ART HILL FORD DEALERSHIP (WHERE I PURCHASED THE CAR), AND WAS TOLD THAT THIS WOULD NOT BE COVERED ON MY WARRANTY. I WAS TOLD I NEEDED TO MAKE AN APPOINTMENT TO HAVE A TECHNICIAN LOOK AT IT. I ASKED TO HAVE A TECHNICIAN PLEASE LOOK AT IT NOW BECAUSE I WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE SERVICE REP SAID THAT COULD NOT HAPPEN BECAUSE THE TECHNICIANS WOULD HAVE TO BE PAID $56 JUST TO LOOK. I WAS SHOCKED, DISAPPOINTED, AND WORRIED. I MADE THE APPT. I ONLY HAVE APPROX 38500 MILES ON MY VEHICLE. THIS SHOULD BE COVERED UNDER WARRANTY OR RECALL. *TR

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TRAVELING ON CROWDED HIGHWAY WHEN CARS AHEAD STOPPED; MY BRAKES WHEN THUMP THUMP THUMP THEN I REAR-ENDED THE CAR IN FRONT OF ME. CAR DID NOT SLOW DOWN AT ALL. FORTUNATELY NO ONE WAS KILLED OR SERIOUSLY INJURED, BUT MY INSURANCE WILL DEFINITELY GO UP. TAKING THE CAR TO THE DEALER ON MONDAY MORNING. *TR

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WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELAY BOX PIN WAS NOT SEATED ALL THE WAY. REPAIRED AND RETESTED WORKING PROPERLY?. *TR

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WHILE DRIVING TO NATURAL BRIDGE, VA ON INTERSTATE 81. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. IMMEDIATELY PUT ON HAZARDS AND TRIED TO PULL OVER. AVOIDED SIGNS AND MANEUVERED CAR SAFELY TO A SPEED WHERE I COULD STOP CAR BY PUTTING IN PARK. ATTEMPTED TO RESTART CAR. WHEN ABLE TO OBTAIN ?GREEN CAR? LIGHT (AS INDICATED SAFE TO DRIVE), PUT THE CAR IN DRIVE AND PUSHED ACCELERATOR. CAR JUMPED FORWARD AND STALLED. ABLE TO RESTART CAR AFTER 10-15 MINS. AFTER THIS OCCURRED, CAR WAS HAVING TROUBLE ACCELERATING AND WAS SHAKING WHILE DRIVING. COULD NOT HAVE IT TOWED BACK TO DEALERSHIP DUE TO LOCATION. CONTACT DEALERSHIP RIGHT AWAY AND BROUGHT IT TO THEM AS SOON AS RETURNING HOME (APRIL 15TH). DEMANDED IT TO BE FIXED BEFORE RETURNING CAR. UNSAFE AND UNACCEPTABLE DEALERSHIP COULD NOT GET CODES OR REACTIVATION.. . DEALERSHIP IN CONTACT WITH FORD TECH SERVICE WHO INFORMED THEM TO CHANGE THE BATTERY TO TRY TO ACTIVATE. THEY DID THIS AND WITHIN 10 MINS OF DRIVING IT TECH REPORTED WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BREAKS AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. FORD TECH SERVICE CONTACTED AGAIN WHO INFORMED THEM TO CHECK ALL FUSES AND WIRES. DEALERSHIP COULD NOT FIND ANY PROBLEMS. DEALERSHIP ORDERING NEW PART TODAY TO TEST. *TR

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PICKED UP THE CAR FROM THE DEALERSHIP ON MONDAY (9/25/12) AFTER THEY FOUND SOMETHING WRONG AND WAS DRIVING ON STATE ROUTE 228 AT 55 MILE PER HOUR. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PUT HAZARDS ON FOR CARS BEHIND ME AND PULLED OVER QUICKLY AVOIDING A SIGN ON THE RIGHT SIDE OF THE ROAD. AFTER 10-15 MINS, I WAS ABLE TO RESTART THE CAR BY LETTING IT RESET. AFTER GETTING GREEN CAR INDICATOR, I WENT TO TURN AROUND TO GO BACK TO THE DEALERSHIP. THE CAR JUMPED FORWARD AND STALLED IN THE INTERSECTION OF STATE ROUTE 228 AND BUCK HILL RD. I WAS ABLE TO HAVE IT START, JUMP, AND STALL TWO TIMES (ENOUGH TO GET ME OUT OF THE INTERSECTION). UPON ARRIVING THE DEALERSHIP, THEY COULD NOT FIND ANY CODES THAT WERE DISRUPTED. THE SERVICE MANAGER CONTACTED FORD TECH LINE AND DROVE IT HOME FOR A FEW DAYS TO TRY TO ACTIVATE PROBLEM. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN.

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THE CHECK ENGINE LIGHT HAD ILLUMINATED. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT TO BRING IT IN THAT DAY. DRIVING AT 45 MILES AN HOUR, AGAIN, WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PULLED TO THE SIDE OF THE ROAD AND SHUT CAR OFF. I WAS TOO FAR FROM DEALERSHIP TO HAVE IT TOWED AND WAS WORKING (I TRAVEL FOR MY JOB). CALLED DEALERSHIP, THEY SAID TO BRING IT IN. ABLE TO RESTART IT AFTER 2-3 ATTEMPTS. BROUGHT IT TO THE DEALERSHIP. NO CODE FOR NO START OR SHUT OFF BUT CODE FOR FUEL CANISTER. PROBLEM ADDRESSED, FIXED, AND CAR RETURNED TO ME. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO 'HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN. AFTER, THIS INCIDENT, I TRADED CARS WITH MY BROTHER (WHO WORKS 5 MILES FROM HOME) SO THAT HE COULD EASILY HAVE IT TOWED IF IT WERE TO OCCUR AGAIN. *TR

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