Home · 2012 Ford Fusion Hev · Complaints

What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,604)Crash / fire / injury (129)Steering (1,503)Airbags (436)Electrical system (174)Transmission & drivetrain (162)Brakes (127)Engine (119)Body & structure (101)Electronic Stability Control (esc) (90)Speed control (87)Fuel system (67)

127 of 2,604 complaints match · Brakes · clear filters · page 4 of 6

Feb 17, 2019Brakes

WHILE DRIVING AWAY FROM MY CURBSIDE PARKING SPOT TO GO TO WORK, THE DASHBOARD LIGHTS STARTED FLASHING AND SAID SOMETHING ALONG THE LINES OF "BREAK SYSTEM FAILURE" OR "CHECK BREAK SYSTEMS", AND I WAS UNABLE TO BRAKE AT ALL. I MANAGED TO CHANGE COURSE AND PULL OVER AND LET THE CAR STOP ON ITS OWN. ONCE STOPPED, I TURNED THE CAR OFF AND THEN BACK ON AGAIN. I TRIED TO SLOWLY MOVE AND THEN BRAKE, AT WHICH TIME THE BRAKES WERE SUCCESSFUL AND STOPPED THE CAR. I DROVE THE SHORT DISTANCE BACK TO MY HOUSE AND TOOK AN ALTERNATE VEHICLE. THIS IS INCREDIBLY CONCERNING CONSIDERING I CARRY MY WIFE AND THREE CHILDREN IN IT AND WE FREQUENTLY TAKE LONG ROAD TRIPS TO SEE FAMILY. HAD THIS HAPPENED ON ONE OF THOSE TRIPS, ESPECIALLY WHILE DRIVING LONG DISTANCES ON FREEWAYS THAT TEND TO BOTTLENECK, THE RESULTS COULD HAVE BEEN DEVASTATING, NOT JUST FOR US BUT ALSO OTHERS.

NHTSA ODI 11180597

Jan 25, 2019Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND CALIPERS, BUT THE FAILURE CONTINUED. THE MECHANIC DIAGNOSED THAT THE ANTI-LOCK BRAKING SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000. *BF. *TR

NHTSA ODI 11172143

Jan 3, 2019Brakes

AT 80,000, MY BRAKES FAILED. IT STARTED WHEN I STARTED THE CAR IN THE MORNING AFTER IT SAT IN THE GARAGE OVERNIGHT. WHEN I STARTED THE CAR, I PUT MY FOOT ON THE BRAKE AND THEN PUT HE CAR IN REVERSE. MY FOOT WENT TO THE FLOOR BOARD TO STOP THE CAR. NORMALLY, I BARELY TAP THE BRAKE PEDAL FOR IT TO STOP. THIS HAPPENED TWICE AND I TOOK IT TO A BRAKE SHOP. THEY REALIZED THIS BRAKE FAILURE HAPPENS BOTH GOING FORWARD AND REVERSE AFTER THE CAR SAT FOR OVERNIGHT. AFTER RESEARCH, THEY REALIZED THAT THIS IS A MAJOR BRAKE PROBLEM AND SUGGESTED I VISIT A FORD SERVICE CENTER SINCE THEY WERE NOT EQUIPPED FOR THIS TYPE OF REPAIR. I HAD THE FUSION TOWED TO MY LOCAL FORD DEALER. AFTER THE FIRST DIAGNOSTIC, THE DEALER SAID THAT IT IS THE HYDRAULIC CONTROL UNIT. I THEN MENTIONED TO THE DEALER EMPLOYEE THAT THERE ARE MANY REPORTS ON THIS VEHICLE HAVING THIS SAME SITUATION AND IT IS UNDER INVESTIGATION.

NHTSA ODI 11165734

Dec 20, 2018Electrical systemElectronic Stability Control (esc)Brakes

ACCORDING TO FORD CAR NEEDS HCU UNIT AND ECU. JUST HAD THE CAR FULLY SERVICED AND NEW BRAKES ALL AROUND. TIRES ARE NEW AS WELL. FORD WANTS $3000 TO REPLACE THE HCU AND ECU AND DRAIN THE BRAKE FLUID. I THINK I'M GONNA HAVE TO SCRAP THE CAR.

NHTSA ODI 11162791

Dec 19, 2018Speed controlBrakesCrash

WHEN I WAS DRIVING ON THE PAVED ROAD ABOUT 15 MILES PER HOUR I LET OFF THE ACCELERATOR WHILE ENGAGING A SLIGHT CURVE IN THE ROAD AND THE CAR ALL OF A SUDDEN SPED UP OUT OF CONTROL. THE BRAKES HAD NO EFFECT ON STOPPING THE CAR. SO I STEERED AWAY FROM TRAFFIC AHEAD AND WENT INTO AN OPEN FIELD. THE CAR GOT UP TO AROUND 50 MPH, AND 60 YARDS OUT I HIT A 10 FOOT WIDE TRENCH BY 2 FOOT DEEP. THE FRONT END HIT THE OTHER SIDE AND THE AIRBAG WENT OFF. THE BRAKES FINALLY STOPPED THE CAR ABOUT 30 YARDS FROM THE TRENCH. THE DECORATIVE FRONT END AND THE BACK END WAS TORE OFF ALONG WITH MISCELLANEOUS BRACKETS. THE RADIATOR WAS PUSHED UP INTO THE HOOD WITH NO LEAKS.

NHTSA ODI 11162465

Nov 20, 2018Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS CONTROL MODULE FAILED AND CAUSED IRREGULAR BRAKING. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE DEALER (STAR FORD LINCOLN, 1101 S BRAND BLVD, GLENDALE, CA 91204) STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11152843

Nov 19, 2018Brakes

BRAKE PEDAL IS SOFT, AND TAKES LONGER TO STOP. HAD VEHICLE CHECKED - ALL BRAKE SYSTEMS FUNCTION CORRECTLY EXCEPT FOR ANTI-LOCK BRAKES-MODULATOR VALVE. SERVICE CENTER QUOTED $2282 TO REPLACE THE ASSEMBLY (# BE5Z2C215A). THE HIGH COST IS FOR 2010-2012 MODEL YEARS ONLY. THE COST DROPS SIGNIFICANTLY FOR THE 2014 FUSION. THE HIGH COST OF THIS SAFETY RELATED REPAIR, MAKES ESSENTIAL REPAIR UNAFFORDABLE. NHTSA OUGHT TO FORCE RELEASE OF AN AFFORDABLE PART, BASED ON SAFETY.

NHTSA ODI 11152621

Nov 14, 2018SteeringElectronic Stability Control (esc)Brakes

WAS DRIVING AROUND 35 MPH AND HEARD A CLUNK. A FEW SECONDS LATER AND ANOTHER CLUNK. THEN HEARD A GRINDING NOISE AND THE LOSS OF TRACTION LIGHT CAME ON, SO I PUT MY FOOT ON THE BRAKE, AT WHICH POINT IT BECAME CLEAR THAT THE GRINDING NOISE WAS FROM ABS ENGAGING. SLOWED DOWN TO UNDER 25, AND IT STOPPED THESE ISSUES. SPED UP TO ABOVE 30, AND THE PROBLEMS REOCCURRED. AS THESE THINGS HAPPENED, IT BECAME HARDER TO STEER. CAR SYSTEM WAS MALFUNCTIONING IN SOME WAY TO THINK I WAS LOSING TRACTION AND THAT ABS NEED TO BE ENGAGED. THERE WAS NO REASON FOR ANY OF THIS AS I WAS TRAVELING STRAIGHT ON A DRY (SUNNY, NO RAIN), STRAIGHT ROAD. EVENTUALLY THE SERVICE ADVANCETRAC LIGHT CAME ON AS WELL. WAS ABLE TO FIND A PLACE TO PULL OVER BY KEEPING THE CAR UNDER 25 MPH (ANY SPEED ABOVE THAT SEEMED TO RE-ENGAGE THE ISSUE). EVEN AT LOW SPEEDS, LOSS OF TRACTION LIGHT AND SERVICE ADVANCETRAC INDICATOR REMAINED ON. THIS ISSUE IS DANGEROUS AS IT MAKES THE CAR HARDER TO STEER AND CONTROL. I WAS LUCKY TO BE ON A STRAIGHT ROAD WITH NO OTHER TRAFFIC.

NHTSA ODI 11151428

Nov 6, 2018Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT CAUTIOUSLY COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PARKED IT AT HIS RESIDENCE DUE TO THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA ODI 11149766

Sep 24, 2018SteeringBrakes

AT LOW SPEED TRAVELING DOWN THE ROAD MY VEHICLE NOTIFIED ME OF TWO WARNINGS ONE SAYING SERVICE ADVANCETRAC ANOTHER SAYING SERVICE POWER STEERING

NHTSA ODI 11130892

Sep 7, 2018Brakes

WHILE DRIVING DOWN MY STREET GOING ABOUT 10 MPH. MY BREAK PEDDEL WENT TO THE FLOOR WITH THE SOUND OF LOUD GROUNDING. I TOOK THE CAR BACK TO TBE HOUSE. IN THE PAST WEEK A BREAK BOOSTER NEW FRONT AND BACK PADS 1 CALIPER A MASTER CYLINDER AND ABS MODULE HAVE BEEN REPLACED. BREAKS ARE STILL NON EXISTANT.

NHTSA ODI 11128028

Jul 3, 2018Brakes

AT THE APPROACH OF A STOP AT ABOUT 20 MPH OR LESS, WHEN DEPRESSING THE BRAKE PEDAL TO STOP THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR FOR NO REASON AND CAR WILL NOT STOP AND AT TIMES PUTTING ME AND ANY PASSENGERS IN GREAT DANGER. THIS HAS HAPPENED MANY TIMES, MOST OFTEN WHEN PULLING OUT OF THE GARAGE BUT MOST RECENTLY HAS OCCURRED AT 3 DIFFERENT INTERSECTIONS AND 2 TIMES ALMOST T/BONED IN THE MIDDLE OF A BUSY INTERSECTION. AT WHAT POINT DOES IT TAKE FOR ME TO OR MY ONLY DAUGHTER TO DIE BECAUSE FORD WON'T STEP UP TO THE PLATE AND ADMIT THEY HAVE AN ISSUE WITH THE BREAKING SYSTEM ON THESE CARS? I HAVE HAD IT TO THE FORD SHOP AND I HAVE ALSO A CASE # RECORDED TO FORD. IT IS TIME FOR FORD TO TAKE ACTION AND RECALL THIS TYPE OF CAR BEFORE THERE IS AN UNNECESSARY DEATH RELATED TO THEIR NEGLIGENCE.

NHTSA ODI 11105363

Jun 25, 2018Brakes

I HAVE HAD SEVERAL BRAKE FAILURES WHERE THE PEDAL WENT NEARLY TO THE FLOOR BEFORE THE BRAKES ENGAGED. THIS HAS ALWAYS OCCURRED AFTER A SUDDEN STOP, OR WHEN BRAKING IN A TURN. THIS TIME IT HAPPENED WHILE TRYING TO AVOID AND OBJECT THAT FLEW OFF THE BACK OF A TRUCK. AFTER PREVIOUS EVENTS I WAS ABLE TO BRING THE PEDAL BACK TO NORMAL BY PUMPING IT HARD A FEW TIMES, THIS TIME IT DIDN'T WORK. I DID SOME RESEARCH AND DISCOVERED THAT THIS WAS A COMMON, AND VERY DANGEROUS, OCCURRENCE. BEING AN ENGINEER, I DECIDED TO LOOK INTO IT FURTHER. WHAT I FOUND WAS THAT A COMPONENT IN THE ABS CONTROL, A DUMP VALVE, WAS FAILING TO CLOSE AFTER AN ABS EVENT. THIS IN ITSELF IS VERY DANGEROUS, BUT THE FACT THAT THE SYSTEM DOESN'T SEND OR RECORD AN ERROR IS INEXCUSABLE. MY RESEARCH HAS LED ME TO CONCLUDE THAT THIS IS A DESIGN FLAW IN THE CONTROL UNIT. THE FACT THAT IT DOESN'T POP AN ERROR IS VERY SUSPICIOUS. FORD HAS KNOWN ABOUT THIS FLAW FOR A LONG TIME, AND IT AFFECTS ALL MODEL YEARS FROM 2005-2012. I ALSO FOUND OUT THAT THE PROBLEM WAS BEING INVESTIGATE (BY YOU I ASSUME), BUT ONLY INCLUDES MODEL YEARS FROM 2005-2010. IT DOES IN FACT INVOLVE ALL OF THE FIRST GENERATION FUSIONS. IN INVESTIGATING FURTHER, I DISCOVERED THAT FORD ENGINEERS NOT ONLY KNEW ABOUT THE PROBLEM. THEY DISCOVERED WHAT WAS CAUSING IT. IT SEEMS THERE IS AN INCOMPATIBILITY OF SOME OF THE INTERNAL (WETTED) COMPONENTS AND THE BRAKE FLUID. A CHEMICAL REACTION OCCURS, OVER TIME, CAUSING THE DEVELOPMENT OF A GEL LIKE MATERIAL THAT CAUSES THE VALVES TO STICK IN THE OPEN POSITION. PEOPLE HAVE BEEN INJURED BECAUSE OF FORDS FAILURE TO ACT, AND THERE WILL BE MORE IN THE FUTURE, THERE ARE A LOT OF THESE CARS STILL ON THE ROAD. FORD SHOULD FIX THE PROBLEM, AND RECALL ALL AFFECTED VEHICLES STILL IN SERVICE.

NHTSA ODI 11103774

Jun 13, 2018Brakes

I'VE HAD MY BRAKES SERVICED MULTIPLE TIMES, BUT MY BRAKE PEDAL KEEPS FAILING AND GOING ALL THE WAY DOWN TO THE FLOOR.

NHTSA ODI 11101708

May 21, 2018SuspensionBody & structureBrakesCrash

IT WAS A CHAIN-COLLISION. THE LEXUS IN FRONT OF ME SLAMMED INTO AN ACURA, AND I SLAMMED INTO THE LEXUS AT ABOUT 50MPH. SEVERE DAMAGE TO MY CAR (IT HAS BEEN DEEMED A TOTAL LOSS BY INS.) WE WERE SOUTHBOUND ON I-35 NEAR THE CONTINENTAL EXIT IN DALLAS TEXAS ON SUNDAY MAY 13 2018 AT ABOUT 3PM.

NHTSA ODI 11097003

May 2, 2018BrakesCrash1 injury

CLIENT APPROACHED AN INTERSECTION WITH A LEFT TURN, APPLIED THE BRAKES. THEY WENT TO THE FLOOR, VEHICLE NEVER STOPPED OR SLOWED DOWN UNTIL RUNNING THROUGH A SIGN, INTO AN EMBANKMENT. CLIENT WAS SEVERELY INJURED AS A RESULT. VEHICLE WAS A TOTAL LOSS. VEHICLE IS CURRENTLY STORED AT A TOW YARD. WE HAVE 30 DAYS TO GET THE VEHICLE INSPECTED BY THE NHTSA. PLEASE CONTACT MY OFFICE TO GET THE ADDRESS.

NHTSA ODI 11091431

Apr 25, 2018BrakesCrash

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S DAUGHTER STATED THAT THE BRAKE PEDAL FELT SOFT. AS A RESULT OF THE FAILURE, THE CONTACT'S DAUGHTER REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

NHTSA ODI 11090019

Apr 19, 2018Electronic Stability Control (esc)BrakesFuel system

4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.

NHTSA ODI 11088984

Feb 6, 2018Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THERE WAS A GRINDING NOISE COMING FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS METAL-TO-METAL CONTACT BETWEEN THE BRAKE PADS AND THE ROTORS. THE CONTACT WAS CONCERNED THAT THE BRAKE WARNING SENSOR FAILED TO NOTIFY THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11067180

Jan 10, 2018Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

NHTSA ODI 11061582

Feb 14, 2017Brakes

2012 FORD FUSION PURCHASED FROM AUTOFAIR FORD 08/11 2.5LTR , 6 SPEED MANUAL, 62K MILES ORIGINAL OWNER. ON 02/09/2017 ABOUT 2 PM UPON APPROACHING A RURAL STOP SIGN EXPERIENCED AN ABS BRAKE ACTION DUE TO VERY SLIPPERY SNOW CONDITIONS. I STOPPED VERY SLOWLY AND WAS SURPRISED THE ABS ACTIVATED, IN FACT I DON'T THINK I HAVE EVER HAD THEM ACTIVATE LIKE THIS. 5 VERY LOUD BANGING SOUNDS AS SOMEONE WAS HITTING THE FRONT UNDERSIDE OF CAR WITH A LARGE HAMMER. I IMMEDIATELY LET OFF THE BRAKES AND SLOWLY RE-APPLIED TO FIND I HAD NO BRAKES AT ALL. BRAKE PEDAL SANK TO FLOOR AND I WENT THROUGH INTERSECTION OUT INTO CONNECTING ROAD. I USED THE E-BRAKE TO STOP AND LUCKILY NO ON COMING CARS. DROVE CAR HOME VIA E-BRAKE AS HAD NO BRAKES. WHEN HOME CHECKED FLUID THEN DID SOME RESEARCH ON LINE AND FOUND OTHER PEOPLE ARE EXPERIENCING THIS. READ ON LINE TO DISCONNECT THE ABS FUSE AND BRAKES MAY WORK AGAIN WHICH THEY DID BUT AS ABS FUSE IS OUT AND I HAVE BRAKES, I DO NOT HAVE ABS OR TRACTION CONTROL. I HAVE READ THAT I CAN PUT THE ABS FUSE BACK IN BUT IF I EXPERIENCE ANOTHER ABS DEPLOYMENT, THE SAME RESULT OF LOSS OF BRAKE PEDAL WILL HAPPEN, NOT A SAFE RIDE I WOULD SAY. I HAVE HAD AN ON-GOING TYPE OF SITUATION HAPPENING WHEN MAKING HARD RIGHT TURNS IN TO TRAFFIC AND HAVING TO ACCELERATE FAST. ( THE CAR APPEARS TO BE SOMEHOW FOOLED AND THE TRACTION CONTROL OVER REACTS AND CAR STARTS BUCKING HARD AND ALMOST STALLS OUT. I HAVE TO PUSH IN CLUTCH TO STOP IT AND AVOID STALLING AND GETTING HIT. NOT SAFE. I HAD ACTUALLY GOT IN THE HABIT OF SHUTTING OFF TRACTION CONTROL IN THESE TYPE OF TURNS PRIOR TO THE EVENT ORIGINALLY STATED HERE. I HAVE READ THAT THERE IS SOME TYPE OF ABS VALVE BODY COMING INTO SUSPECT AS THE ISSUE AND NO RECALLS HAVE BEEN ORDERED AND ITS ALSO AN EXPENSIVE FIX. WHICH AS BEING SAFETY RELATED DEFECT I FEEL IT SHOULD BE LOOKED INTO.

NHTSA ODI 10954612

Dec 28, 2016Brakes

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED EXCESSIVE PRESSURE WAS NEEDED WHEN DEPRESSING THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO BE ABLE TO STOP SAFELY AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

NHTSA ODI 10937807

Oct 10, 2016SteeringBrakesCrash

2012 FORD FUSION RECALL WHEN COMING TO A STOP SIGN, I WENT TO PUT MY FOOT ON THE BRAKES AND MY STEERING PULLED TO THE RIGHT AND I COULD NOT STEER THE CAR AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THERE IS NO BROKEN BRAKE LINES. WHEN THIS HAPPEN IT STEERED ME INTO ANOTHER CAR THAT WAS PARKED ON THE STREET. AFTER THE ACCIDENT I DID A SAFETY RECALL THROUGH CAR MAX AND FOUND OUT THAT THERE IS A SAFETY RECALL 15N01 AND 13N03, WHICH SHOWED THAT THEY WERE NOT DONE. SO I WENT TO THE DEALER SHIP THAT I BROUGHT THE CAR FROM 6 MONTHS AGO AND THEY SAID NO THEY DID NOT DO THE RECALL ONLY RE-PROGRAMMED THE CAR 15S18B. I TRIED CALLING FORD DIRECTLY BUT THEY SAID THAT THERE IS NOTHING THAT THEY WILL DO ABOUT IT. EVEN AFTER ASKING THE QUESTION HOW CAN YOU JUST RE-PROGRAM MEDAL AND STEERING COMPONENTS? STILL YET I HAVE NO ANSWERS FROM ANYONE.

NHTSA ODI 10915024

Sep 12, 2016Brakes

ON COLD STARTS THIS SUMMER I BACK OUT OF MY DRIVEWAY AND PRESS THE BRAKES TO STOP AND THE BRAKE PEDAL IS ROCK HARD AND I CAN'T STOP. THIS IS GOING TO BE MY THIRD TIME FOR THIS PROBLEM. THE DEALERSHIP HAS REPLACED THE BRAKE BOOSTER, MASTER CYLINDER, BRAKE FLUID RESERVOIR AND BRAKE BOOSTER CHECK VALVE AND VACUUM HOSE.

NHTSA ODI 10905699

Jun 9, 2016Transmission & drivetrainElectrical systemBrakes

THE VEHICLE WILL STOP RUNNING WHILE SITTING STILL (AT LIGHT, STOP SIGN), I TOOK IT IN AND TO THE DEALERSHIP AND THEY SAID OH YEAH THERE'S A COMPUTER UPDATE. I WAS NEVER ADVISED OF THE UPDATE AND HAD TO HAVE MY CAR DIE IN THE MIDDLE OF SEVERAL BUSY ROADS. AFTER THE UPDATE THE CAR DID NOT DIE ANY LONGER BUT THAT WAS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED I HAD TO COME IN. THE CAR WILL BOG DOWN WHEN YOU PRESS ON THE ACCELERATOR, IT WILL BOG DOWN THEN LURCH FORWARD. THE ISSUE IS WHEN STARTING FROM A STOP OR ANY TIME YOU ARE ATTEMPTING TO ACCELERATE. THE SHIFTING OF GEARS SEEMS TO BE SLOW TO CHANGE. I HAVE TAKEN IT TO THE DEALER AND I AM TOLD THEY CAN NOT REPEAT THE "ISSUE". I HAVE HAD ISSUES WITH BRAKING AS WELL. THE CAR WHEN IN REVERSE ON AN INCLINE DID NOT WORK AND I ROLLED DOWN INTO THE STREET. I HAD THE BRAKES CHECKED AND AGAIN WAS TOLD THEY WERE NOT ABLE TO "REPEAT THE ISSUE". THE AIR CONDITIONER WILL ONLY WORK WHEN IT WANTS TO. SOMETIMES IT BLOWS COLD AIR SOMETIMES IT BLOWS HOT AIR.

NHTSA ODI 10873383

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Ford Fusion Hev verdict →