What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY AND CRASHED INTO ANOTHER PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

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THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS PULLING INTO MY DRIVEWAY. SO I DROVE ABOUT .01MILE TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. THE DEALERSHIP QUOTED ME $1809 TO FIX THE STEERING RACK. THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1213.23

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TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING IN FIRST AND SECOND GEARS, THE VEHICLE VIOLENTLY HESITATED AND VIBRATED. THE VEHICLE WAS TAKEN TO PARKWAY FORD NORTH (3150 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105, (877) 836-4271) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED TWICE DUE TO THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 149,000.

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THERE IS A GRINDING/POOPING NOISE FROM FRONT OF VEHICLE WHEN TURNING. THE RECALL 15S18 WAS REPROGRAMMED ALONG RECALL 16B38 BUT THE NOISE HAS CONTINUED AND HAS GOTTEN WORSE. WHEN DRIVING SLOW AND TURNING TO THE LEFT AND RIGHT IN A PARKING LOT IT IS VERY NOTICEABLE THE DEALERSHIP STATED THE NOISE WAS COMING FROM THE STEERING RACK.

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WAS DRIVING GIRLFRIEND TO DOCTOR AND FIX POWER STEERING LIGHT CAME ON WE MADE IT TO THE APPOINTMENT AND I PARKED MY CAR AND TURNED IT OFF... ON RETURNING TO MY CAR TO LEAVE I TRIED TO PULL OUT PARKING SPOT BUT STEERING WHEEL IS VERY HARD TO TURN AND IS UNSAFE TO DRIVE...

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I PULLED MY CAR INTO A PARKING SPOT, USING THE BRAKE PEDAL TO STOP THE VEHICLE AND POSITION IT IN THE SPOT. I REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE, ASSUMING THE VEHICLE WAS IN PARK BECAUSE I HAD BEEN ABLE TO REMOVE THE KEY FROM THE IGNITION. UNFORTUNATELY, THE CAR WAS NOT IN PARK--BUT WAS STILL IN DRIVE MODE. THE CAR SLOWLY ROLLED BACKWARDS, HITTING ANOTHER PARKED VEHICLE BEHIND IT. IN SUBSEQUENT ATTEMPTS TO REPEAT THE ISSUE, I WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR WAS IN DRIVE MODE--BOTH WHEN THE CAR WAS STOPPED AND WHEN IT WAS IN MOTION. FORD HAS FAILED TO ADDRESS THE SITUATION, DESPITE MY OUTREACH TO THEIR LEGAL DEPARTMENT. WHEN I TOOK THE VEHICLE TO A FORD REPAIR CENTER, THEY TRIED TO CHARGE ME UPWARDS OF $400 FOR WHAT IS CLEARLY A SERIOUS VEHICLE MALFUNCTION.

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WAS ACCELERATING IN MY VEHICLE WHEN THE CAR HESITATED AND THEN JUST SHUT OFF IN THE MIDDLE OF THE ROAD SHOWING ONLY AN ORANGE WRENCH LIGHT ON THE DASH. THANKFULLY I WAS DRIVING IN TOWN AND ACTUALLY TO THE DEALERSHIP TO GET MY AIRBAG RECALL FIXED WHEN THIS HAPPENED AND NOBODY OTHER THAN MY BOYFRIEND WAS BEHIND ME. I TURNED THE KEY INTO THE OFF POSITION AND TURNED IT BACK ON AND THE DASH (WRENCH) LIGHT INDICATOR WENT OFF. I COULD HAVE SERIOUSLY INJURED MYSELF OR ANOTHER VEHICLE DUE TO WHAT SEEMS TO BE BE A SYSTEM FAILURE! I REFUSED TO TAKE MY CAR HOME FROM THE DEALERSHIP UNTIL THEY CHECKED INTO IT. THEY ACTED AS IF IT WAS NO BIG DEAL BECAUSE THE (WRENCH) LIGHT ON THE DASH WENT OFF BUT I'M VERY CONCERNED IT'S A SAFETY ISSUE AND BAD ACCIDENTS CAN BE A RESULT OF THIS.

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WHILE DRIVING THE VEHICLE HAS ISSUES WHILE TRANSMISSION IS UPSHIFTING . HAVE HAD VEHICLE SERVICED FOR COMPLAINT AT FORD YET CONTINUES TO BE AN ISSUE EVEN AFTER REPAIR WAS MADE

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THAT THE VEHICLE STARTED, BUT THE STEERING WHEEL WAS UNABLE TO MOVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A NEW RACK AND PINION OR STEERING COLUMN WAS NEEDED OR THE COMPUTER WOULD NEED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000. *DT CONSUMER STATED VEHICLE WAS REPAIRED BY HAVING NEW STEERING COLUMN INSTALLED. UPDATED 01/30/19*JB

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I RECENTLY NOTICED THE MARK ON MY DRIVEWAY WAS GETTING BIGGER. SOMETHING UNDER THE ENGINE IS LEAKING. BROUGHT CAR IN FOR LEAK, AFTER 1/2 HOUR, THEY TOLD ME I HAD TO REPLACE THE PTU. OF COURSE, THE WARRANTY HAS EXPIRED. THE COST WILL BE AROUND $2300. I NEED MY CAR SO TOLD THEM TO FIX IT OF COURSE. I AM ON A LIMITED BUDGET, THANK GOODNESS FOR CHARGE CARDS!

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MY TRANSMISSION HAS BEEN JOLTING WHENEVER IT SHIFTS INTO GEAR 3, ESPECIALLY WHEN GOING UP HILLS. MY VEHICLE HAS BEEN WELL TAKEN CARE OF AND NOT BEEN INVOLVED ANY ANY PREVIOUS ACCIDENTS. THE PROBLEM STARTED WHEN IT HAD ABOUT 80,000 MILES ON IT, AND NOW IT HAS 110,000 MILES AND THE PROBLEM IS WORSE. I HAVE LOOKED AT OTHER ONLINE FORUMS AND CAN CONFIRM THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM.

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CAR JERKS AND SHIFTS POORLY AND SOMETIMES AT THE WRONG TIME WHEN STARTING UP FROM A STOP. ALSO DOWNSHIFTED FROM 6TH GREAR TO MUCH LOWER GEAR WHEN ON THE HIGHWAY AT HIGHWAY SPEED IN HOT WEATHER (OVER 100 DEGREES F), CAUSING FRIGHTENING LOSS OF SPEED AND ACCELERATING MOTOR RPMS.

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FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CONTROL HAS DECREASED DRAMATICALLY. THE RUBBER SEAL AROUND THE TRANSAXLE ON THE LEFT (DRIVER SIDE) FRONT WHEEL AXLE HAS BEEN SLICED OPEN FROM THE INSIDE BY METAL SHAVINGS PRODUCED BY THE BAD PRODUCTION OF THE PARTS INCLUDED IN THE AXLE SHAFT ASSEMBLY, CAUSING ABNORMAL WEAR/SHAVING OF THE SHAFT. THE JOINT HAS BEEN COMPLETELY DAMAGED AND IS NOW IN TURN CAUSING DAMAGE TO THE UPPER AND LOWER BALL JOINTS, SHOCK ABSORBER, WHEEL KNUCKLE, STEERING ARM, BRAKE ROTORS, BREAK PADS, THE WHEEL HUB, WHEEL BEARING, TIRE ETC. IT LITERALLY EFECTS THE ENTIRE DRIVER SIDE FRONT SUSPENSION, DRIVETRAIN, AND STEERING COMPONENTS, CONTINUOUSLY DEGRADING THEIR STATE WITH TIME AND MAKING THEM MORE DANGEROUS TO USE/MORE DANGEROUS TO DRIVE THE CAR. NO HISTORY OF ANY DAMAGE HAS BEEN RECORDED ON THIS VEHICLE ON THAT SIDE AND THIS HAS BEEN A FACTORY DEFECT FROM THE BEGINNING, JUST POORLY AND VERY SLOWLY ADDRESSED. BECAUSE IF FORD'S UNTIMELY RESPONSE TO THIS ISSUE, MOST OWNERS ARE FORCED TO DEAL WITH THE ISSUES IN VEHICLES EFFECTED BY THIS FORD FACTORY DEFECT OUT OF THEIR OWN POCKET, WHICH IS UNFAIR.

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LUNGING, NOT GOING INTO GEAR, SHUTTERING, NOT ABLE TO CONTROL SPEED ON ANY TYPE OF HIGHWAY. CAN'T DRIVE IT SAFELY TO GET IT TO THE FORD SERVICE DEPT. CAR IS IN CHARLOTTE, NC. CONTACTED CAPITAL FORD ON N TRYON ST AND HUNTERSVILLE FORD ON STATESVILLE RD. BOTH DEALERS LOOK AT IT FOR 4 OR 5 DAYS AND WE HAVE TO BRING IT TO THEM. IT'S NOT SAFE TO DRIVE.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC) WAS CALLED AND INFORMED THE CONTACT OF CUSTOMER SATISFACTION PROGRAM NUMBER: 16B38 (POWERTRAIN CONTROL MODULE REPROGRAMMING AND CANISTER PURGE VALVE INSPECTION). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT APPLICABLE TO THE PROGRAM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR RECALLS BEING ISSUED. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,015.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED BUT, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE VEHICLE WAS PARKED IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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CV AXLE JOINT WENT OUT WHILE DRIVING IN CONSTRUCTION.

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THE FIRST TIME MY POWER STEERING WENT OUT WAS WHEN I WAS TURNING ONTO A BUSY INTERSECTION AND WAS ALMOST HIT BY TWO CARS THAT WERE GOING PRETTY FAST. I WAS ABLE TO DRIVE IT TO A NEARBY FORD SERVICE CENTER AND THE FIXED THREE RECALLS: THE THROTTLE BODY, THE POWERTRAIN, AND POWER STEERING. NOT EVEN 8 MONTHS LATER, THOSE SAME THREE ISSUES WENT OUT AGAIN. THE POWER STEERING WENT OUT WHEN I WAS ON THE HIGHWAY GOING 70 MPH. I ENDED UP SPINNING AND DAMAGED MY FRONT BUMPER TRYING TO PULL OVER AND BE SAFE.

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THE ELECTRIC POWER STEARING WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AND PULLED ME OFF TO THE SIDE OF THE HIGHWAY AND BLEW OUT MY TIRE.

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I WAS DRIVING DOWN THE STREET AND THE VEHICLE COASTED TO A STOP IN THE STREET. ENGINE WAS RUNNING AT IDLE. GAS PEDAL HAD NO RESPONSE. DIDN'T SEE ANY FAULT INDICATORS. SHIFTED TO NEUTRAL. PUSHED GAS PEDAL SEVERAL TIMES WITH NO RESPONSE. AFTER ABOUT 30 SECONDS GAS PEDAL STARTED WORKING. SHIFTED TO DRIVE AND DROVE TO SIDE OF ROAD. DROVE VEHICLE TO DEALER. THEY PULLED FAULT CODE P1285. DEALER REPLACED RADIATOR FAN AND HEAD TEMPERATURE SENSOR. WORKING OKAY SO FAR. (3 DAYS)

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TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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HALF SHAFT AXEL IS LEAKING TRANSMISSION FLUID DUE TO THE SHAFTS SURFACE FINISH WEARING DOWN THE COMPONENTS. THIS IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. VERY COSTLY FOR CONSUMERS TO FIX AND EXTREMELY UNSAFE FOR THE DRIVER AND OTHER MOTORISTS ON THE ROAD AS I WAS TOLD IT CAN CAUSE YOUR TRANSMISSION TO BLOW WHILE DRIVING AND STOP YOUR CAR SUDDENLY IF NOT ADDRESSED. I ONLY BECAME AWARE OF THIS DANGEROUS SITUATION WHEN TAKING MY CAR IN FOR AN OIL CHANGE, DUE TO ONLY DRIVING THE VEHICLE 3,000 MILES PER YEAR I ONLY GET AN OIL CHANGE ONCE A YEAR. WHO KNOWS HOW LONG THIS HAS BEEN A PROBLEM.

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CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.

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VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.

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DRIVE TRAIN WHINE,SLIGHTLY MORE INTENSE OVER THE YEARS. CAR HAS ORIGINAL TIRES WITH 42000 MILES.

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